App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Envoy vs ALICE Receptionist Comparison

Add to Compare

Compare similar apps

Robin logo

Robin

4.7

FareHarbor logo

FareHarbor

4.8

Proxyclick logo

Proxyclick

4.6

Sign In App logo

Sign In App

4.9

Schedulicity logo

Schedulicity

4.4

HSI Donesafe logo

HSI Donesafe

4.7

Good recommendations?

Overview

Category Leaders

Envoy’s workplace platform has redefined how companies welcome visitors, keep employees safe, book desks and conference rooms,...

ALICE Receptionist is a complete visitor management solution, with options for ID scanning and checking guests against national...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

3588

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

409

5

4

3

2

1

338

65

5

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

28

5

4

3

2

1

18

8

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

We love the ability to download the log of visitors and this helps with our PCI compliance.
The ease of getting people signed in really helps in creating a better flow for the day. It is also easy to capture all of the encounters for the day.
I started looking for automated solutions and I found Envoy. The software is very user friendly and it has been a great kaizen to the office team.

Pros

Fantastic device, reliable, always cheerful, and a delight to use. Efficiently helps visitors with reaching the person they come to see.
I love that we do not have to have someone staff the front desk which would take time away form other work that could be done. I also like that guests can reach their point of contact directly.
The video prompt on the Alice screen helps direct the visitor to best assist them. This has allowed us to keep staff out of the open lobby and improve security for our office.

Cons

I've heard people having trouble downloading the app on their phone, however, that's the only negative feedback I've heard and it wasn't a personal experience.
That has been the most confusing to many Executives , Managers, etc.
The main "problem" is that we don't use the app to its full potential, but the parts we don't use are not necessary for our business.

Cons

The only real negative is that our kiosk is in a vestibule - unless we choose an upgrade and factor in future configuration costs, we cannot unlock our doors to let the visitor in.
No updates or new functionallity in years. Needs heavy CPU and GPU to be used, which forces you to buy expensive hardware and limited hardware possibilites.
Constantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features84
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Availability Indicator
  • Badge Management
  • Barcode / Ticket Scanning
  • Booking Management
  • Compliance Management
  • Contact Management
  • Contact Tracing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Extraction
  • Data Import/Export
  • Delivery Tracking
  • Desk Availability Schedule
  • Desk Reservation
  • Digital Signage
  • Digital Signature
  • Document Management
  • Drag & Drop
  • Duplicate Management
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Reminders
  • Employee Directory
  • Employee Self Service
  • Floor Plans & Maps
  • For Offices
  • Historical Reporting
  • Hot Desking
  • ID Scanning
  • Label Printing
  • Meeting Room Booking
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Occupancy Management
  • Online Booking
  • Package Tracking
  • Payment Processing
  • Personalization
  • Pre-Registration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Resource Allocation & Planning
  • Role-Based Permissions
  • Room Availability Schedule
  • Room Booking
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Check-in/Check-out
  • Self Service Portal
  • Signature Capture
  • Single Sign On
  • Space Management
  • Space Reservation
  • Status Tracking
  • Third Party Integrations
  • Usage Tracking/Analytics
  • User Management
  • User Profiles
  • Utilization Reporting
  • Visitor Management
  • Visitor Registration
  • Visitor Tracking
  • Visual Analytics
  • Watch List
  • Wayfinding
  • Workflow Management
  • Total features40
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Availability Indicator
  • Badge Management
  • Barcode / Ticket Scanning
  • Booking Management
  • Compliance Management
  • Contact Management
  • Contact Tracing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Extraction
  • Data Import/Export
  • Delivery Tracking
  • Desk Availability Schedule
  • Desk Reservation
  • Digital Signage
  • Digital Signature
  • Document Management
  • Drag & Drop
  • Duplicate Management
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Reminders
  • Employee Directory
  • Employee Self Service
  • Floor Plans & Maps
  • For Offices
  • Historical Reporting
  • Hot Desking
  • ID Scanning
  • Label Printing
  • Meeting Room Booking
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Occupancy Management
  • Online Booking
  • Package Tracking
  • Payment Processing
  • Personalization
  • Pre-Registration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Resource Allocation & Planning
  • Role-Based Permissions
  • Room Availability Schedule
  • Room Booking
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Check-in/Check-out
  • Self Service Portal
  • Signature Capture
  • Single Sign On
  • Space Management
  • Space Reservation
  • Status Tracking
  • Third Party Integrations
  • Usage Tracking/Analytics
  • User Management
  • User Profiles
  • Utilization Reporting
  • Visitor Management
  • Visitor Registration
  • Visitor Tracking
  • Visual Analytics
  • Watch List
  • Wayfinding
  • Workflow Management

Integrations

  • Total integrations39
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations6
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Envoy logo

Envoy

Easy

Reviewed 2 years ago

Being a front desk receptionist I'm able to form a relationship with the visitors as they sign in

Pros

Its fun, easy to use & keeps data from the visitors that visit us daily

Cons

I find nothing wrong with using ENVOY its great!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Envoy logo

Envoy

Love this software!

Reviewed 4 years ago
Pros

I'm a receptionist at a tech company and I use this software everyday to check in guests and receive packages. Makes everything super easy and seamless!

Cons

There really aren't any cons that I can think of, love it!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Envoy logo

Envoy

Envoy is Great...!

Reviewed 5 years ago

Helps to streamline the visitor process whenever our business partners come to our office... Frees up our receptionist to tackle other tasks.

Pros

Envoy works as advertised. Reliable, easy to use, intuitive UI, excellent support. Enhances our business partner visit experience, and projects our image in a favorable light.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Envoy logo

Envoy

We just got the system a little over a month ago and it's been working great!

Reviewed 4 years ago

Easily see whos in the building and number of visitors we have coming to the office.

Pros

Easily review who's in the building and because its simpler for people to sign in they are doing so quickly and freeing up the receptionist for other tasks.

Cons

Not sure I can think of any. We haven't ran across any problems, so far! But if we do they are super responsive on the 'Online Chat' feature to help us!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Envoy logo

Envoy

a hassle-free visitor registration system

Reviewed 4 years ago
Pros

The simplicity of this software. For visitors, just key in your details, smile, then the system will notify the person you are going to visit. For the host, you can set if you are expecting someone in order to lessen the time in the registration part.

Cons

I hope a feature where you can reply will be made available since the receptionist caters a lot of visitor. It will be great if you can just reply if you are available or not

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Envoy logo

Envoy

Overall easy to use

Reviewed 5 years ago
Pros

Fast updates when initially adding guests. Like how easy it is to get guests into the system for those who need to know (ie: receptionist, lobby security guard, actual guest, etc.)

Cons

UI for adding e-mails could be a little better. Sometimes feels like there is a lot of back and forth clicking.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Envoy logo

Envoy

Very easy tool to use and saves time for all of us

Reviewed 5 years ago
Pros

It does everything for you, not much to do but greet your customers when they arrive. We were able to save money by not having to rehire a receptionist to greet customers and visitors.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Envoy logo

Envoy

The best visitor registration system we've implemented, adds a 'wow factor' to our visitors/guests.

Reviewed 5 years ago

Wow-factor for our guests/visitors! Ease of processing visitors for our receptionists/security, and instant notifications to the hosts. We are able to digitize and automate our visitor registration workflow. The notifications are great (e.g., thru e-mail, sms, slack). The iPad user interface is user-friendly and customizable. We also get to extract all the data and the built-in dashboard also has some visual analytics for easy reference. The customer support is fast and the staff is friendly to deal with.

Pros

We are able to digitize and automate our visitor registration workflow. The notifications are great (e.g., thru e-mail, sms, slack). The iPad user interface is user-friendly and customizable. We also get to extract all the data and the built-in dashboard also has some visual analytics for easy reference. The customer support is fast and the staff is friendly to deal with.

Cons

We just have one feature request to have the mobile and email details of the employees be hidden from view of the Receptionist (since our receptionists/security team is outsourced). This is not possible, but they said it may be considered for future developments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Envoy logo

Envoy

Terrific Visitor Management & Contact tracing, OH MY!

Reviewed 2 years ago

Overall, Envoy is really a game changer for us - we are able to "Protect" the office and free-up our FTE receptionist to work on other projects and participate in meetings as needed.

Pros

Simple, intuitive and flexible registration and visit management - great integration capability with our Azure AD as well as our MSTeams and email... Notifications of visitors, delivery and with the added Protect module, we have built in capacity and contact tracing that really help us keep in tune with office workers. With the capability of contactless sign-in we have a full 360 degree view of workers, visitors, delivery and contact tracing across the board. Truly puts our mind at ease knowing we can count on Envoy!

Cons

Couple minor challenges with integrations to Azure AD, but technical support was quick to rectify our errors.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Envoy logo

Envoy

Excellent Software

Reviewed 6 years ago

We started using Envoy and our security guard no longer has to track anyone down when they have a visitor and we no longer need to have a receptionist. Very easy to use and setup.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Envoy logo

Envoy

Visitors really love it

Reviewed 4 years ago

Ease of whole process

Pros

It has made the life easier for both visitor and receptionist. No paper work, the visitor can easily enter the information using the Ipad app and the notification goes straight to the relevant person. Very easy and impressive layout. Dashboard shows all related details.

Cons

There should be an android version as well. Also internet is necessary for it to work so in case of any internet issue the system does not work.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Envoy logo

Envoy

Excellent App. Gives a high-tech look to the reception.

Reviewed 6 years ago

Wonderfull app full of features. We have used it in Quebec city and people are loving it. It is a great use of technology where we don't often expect it. It also gives the receptionist a break.

Pros

Feature packed. easy to use. Great product initiative

Cons

Not much really.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Envoy logo

Envoy

Just go ahead and get it already.

Reviewed 6 years ago

We love this system, after our receptionist was let go it became the perfect fit. Support is outstanding, the they are driven by feedback and have made great improvements. I recommend Envoy to other IT managers I know.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Envoy logo

Envoy

Your Search Stops With Envoy!

Reviewed 6 years ago

Envoy solved all of our visitor problems! We were looking for a sleek, modern set-up, and needed to be able to print name badges for visitors, WITH pictures. Envoy checked all the boxes! And don't even get me started on their customer service!! I need more stars to properly express how wonderful they are to work with.

Pros

The ease of use! Some of our visitors have never used an iPad before, but the app makes it easy for ANYONE to sign in. Also, the dashboard makes it very easy for our receptionist to know exactly who's in the building. And don't get me started on the text alerts! Everyone here LOVES them!

Cons

The only drawback would be the high price of entry. However, Envoy proves their worth, so I only list it to have something in the con column.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Envoy logo

Envoy

Thank you, Envoy!

Reviewed 4 years ago

Envoy efficiently logs names, companies and times of visitors and automatically registers the in and out times (no more looking for clocks, or pulling out phones to check the time!) The automatic notification to hosts saves the Receptionist from calling, emailing or texting when guests arrive.

Pros

Very simple and easy to use, accurately keeps records of visitors.

Cons

When the screen is in landscape orientation, user has to scroll up to see next field

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Envoy logo

Envoy

easy to use

Reviewed 4 years ago

I am an executive admin and I use this tool to communicate with our front desk receptionist on incoming deliveries and outside guests to meet with executives. I love how it notifies me when my guest has arrived and it saves us a lot of time getting them registered as a visitor.

Pros

Very easy to use and it helps keep me organized for sure!

Cons

Haven't ran into any "cons" yet. So far so good!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Envoy logo

Envoy

Envoy Visitor and Badge printing system

Reviewed 2 years ago

Overall, the system has worked well for us. We have three iPad locations at three different entrances. Multiple sites are using the Envoy system.

Pros

Digital visitor log, instead of paper visitor log. Email to employee when a visitor arrives (receptionist does not need to do this). Visitors sign an NDA and that they have no COVID symptoms when they arrive, and this is stored. A photo of the visitor is taken. The configuration of the system is easy and flexible. A visitor log can easily be exported to an Excel file.

Cons

There could be many more features than there currently are. I assume that as Envoy matures, more features will be added and included in the basic system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Envoy logo

Envoy

best out of two Visitor Management Systems that we used on trial basis for 30 days

Reviewed 2 years ago

We did not know about ENVOY when we laid off our receptionist, but I'm very glad that I found ENVOY a few months later, because - despite the fact that NOTHING is as good as a well trained human being at the front end of a customer visit - ENVOY makes the very best of the situation.

Pros

Ease of use , for both Users and System Administrators. ENVOY is superior to Traction Guest, the other system that we used on trial.

Cons

Integration could be easier to select, setup, implement and use. It might be because of the nature of the product, but of all the aspects of the User Interface on ENVOY, Integration is a problem for us. Our IT department continually asks me for assistance, and I'm not the IT expert. They ask me because I'm the closest to ENVOY, so I understand why they ask me, but this part of your UI needs improvement. If I knew exactly what to improve, I would write it here, but I'm not sure what it needs to make it as good as the rest of ENVOY.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Envoy logo

Envoy

Saves time for receptionist, increases security, add professionalism

Reviewed 2 years ago

Envoy has become an integral part of our environment. With connections to Active Directory, Teams, and OneDrive we have streamlined the visitor notification and NDA process. We are able to pre-register visitors to speed up their check-in time using the Outlook add-in. Using the Deliveries feature saves our receptionist and mail room additional time, while letting employees know immediately when something arrives for them. In addition to the portal record of all visitors, along with their picture, the Teams notifications give our employees a record of their visitors to refer back to when needed. It's also helpful now that all visitors have a badge to be able to glance down at it if you forget their name ;-).

Pros

Envoy is very well designed for corporate environments. Our initial goal was simply a system that allows us to record and badge all visitors primarily for security reasons. We chose Envoy for the ability to notify users of visitors using email/Skype/Teams, which saves our receptionist time trying to track people down, and the ability to ask visitors to digitally sign an NDA.

Cons

The integration was not difficult for our IT team, and the features and integrations have expanded significantly since we started using it in 2017. My only gripe would be the annual premium subscription and label rolls are a bit pricey for an organization of our size, but it is not excessive compared to other options.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Envoy logo

Envoy

Checking Guests Made Simple

Reviewed 2 years ago

One key issue was having a receptionist at the front desk to welcome our guests. visitors and then notifying our staff that there was a guest waiting for them. Now with Envoy, we never miss a guest or visitor and our staff is quickly notified via email that there is a guest in the reception area waiting for them.

Pros

Using Envoy in our office has made checking guests and visitor a no brainer. We no longer need to have a receptionist at the front desk to welcome guests, Envoy is our go to partner. Using Envoy insures us that all guests , visitors are being helped and our clients are being notified in a quick email or text that they have a guest waiting for them in the reception area. Envoy has made our office more efficient and modern.

Cons

The only con I can think of is the customer service, it was difficult to get hold of our rep after several emails and calls to setup our service from a free trial, we almost decided against using Envoy but I so glad we didn't give up.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Envoy logo

Envoy

Envoy is Great

Reviewed 2 years ago

At first people were reluctant to take the time to log in, but once you walk them through it and show them the ease of using it they are okay. Also explain to them that the next time they visit and login it will be easier for them because their information will already be in the system.

Pros

As receptionist, I use it daily to monitor who is visiting the office and when they leave. I find it very helpful. I no longer have to run down to the lobby to pick people up and bring them upstairs, then contact the person they will be meeting with. This program contacts the host directly and lets them know their visitor has arrived. This saves me a lot of time during my day.

Cons

There is nothing I don't like about the program.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Envoy logo

Envoy

Everything you could possibly want!

Reviewed 6 years ago

My office doesn't have a receptionist, so after much to-do about what we were going to do about it, we decided to purchase Envoy - and we are so happy that we did! Everything about Envoy is easy. It's easy to set up. It's easy to use. I've never had to call customer support, so I can't so I can't comment on that.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Envoy logo

Envoy

Our visitors are very impressed!

Reviewed 4 years ago

Your visitors will love using the iPad app to register (much impressive than the usual pen/paper, or receptionist doing all the typing). Notifications are very useful to let you know when a visitor has arrived. Pre-registration sends them an email which can be customized to include map directions, SOP's in the office, etc. All logs are easily downloadable for numbers and data analytics (This is good for office planning).

Pros

The iPad app is very user-friendly. Just a few taps, and we get to capture important visitor info (including photo). It gives the front desk a wow factor. The notifications is the feature most appreciated by our company, since they get notified in real time via email/sms/slack upon visitor registration of their guests. The pre-registration of visitors makes the visitor experience more pleasant. They receive an email/calendar invite about their appointment (which is customizable). Envoy also provides basic analytics dashboard to quickly view how many visitors there are/have been, and which persons/places are most visited. The visitor log is easy to extract as .csv for further data analytics.

Cons

There is no provision to use Android devices instead of an iPad. Currently, it's not possible to select multiple hosts (persons to visit/destination).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Envoy logo

Envoy

Great first impression in the office, huge help for the office experience.

Reviewed 6 years ago

We have 7 floors at our HQ and Envoy is a life saver for tracking people down! We also use for our smaller single floor offices so that our receptionist and office team can focus on making sure our guest is taken care of instead of trying to find their hosts who could be in meetings, or away from their desks. Especially great if your office doesn't have traditional office phone setups.

Pros

Sleek interface, syncs with Google Apps, pre-registration is huge for our making sure our guests don't have to wait to check-in.

Cons

Wish they had a package notification feature! But the current features work great!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Envoy logo

Envoy

As a long time receptionist I find this software to be an invaluable time saver.

Reviewed 5 years ago

The stress of having multiple visitors, delivery vendors, ringing telephones and employees at reception with questions all at the same time was lessened, it didn't disappear; it just took one thing off the multi-tasking plate required to do the job well. I was able to quickly see at a glance what visitors were in the building. Following up with employees to collect their visitors was easier.

Pros

Having been a Corporate Receptionist at other companies I have found this product to make the task of registering visitors unbelievably helpful. Visitors enter their own name into a system which then prints the badge and automatically notifies the employees. No more complaints about having misspelled a name or not notified an employee. We also use the photo function which makes it very easy for our employees to identify their visitor when collecting them from reception. Our clients are also impressed with our high tech sign in process.

Cons

The software itself leaves little to be desired. It has been well thought out. Our issues have been with employees not receiving the notification emails in their inbox. The junk filter on email software will place the email in junk or spam folder. Clearly explaining this issue to employees would save some frustration.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

ALICE Receptionist logo

ALICE Receptionist

Not in digital front end

Reviewed 4 years ago

Using it as a interactive door bell and works OK for that purpose. I would have hoped nicer and smoother interface (no updates in 3 years). The system "Envoy" is taking over and we are looking at exchanging Alice because of unmodern interface and also too expensive in comparsion.

Pros

Easy to call phones from interface. Easy to find users in directory list.

Cons

Old looking interface. No updates or new functionallity in years. Needs heavy CPU and GPU to be used, which forces you to buy expensive hardware and limited hardware possibilites.

Vendor response

Thank you for your review of ALICE Receptionist. We have had some new updates and the interface is customize-able. Please reach out to our support team with any requests you might have for updating the UI.