Envoy Pricing, Features, Reviews & Comparison of Alternatives

Envoy

The easiest way to sign in visitors

4.86/5 (286 reviews)

Envoy overview

What is Envoy?

Envoy Visitors handles all aspects of guest check-in, including pre-registration. The application allows users to capture signatures and sign legally binding agreements (NDAs) with guests. Envoy can print guest and employee badges. The app is customizable, with more customizable fields in the Premium and Enterprise versions. Those versions of the application also feature Box and Salesforce integrations. Exclusives of the Enterprise version include one free iPad Air, badge printer, and stand for each location, as well as priority support.

And now with Envoy Deliveries, you can track incoming deliveries and send notifications to recipients reminding them to pick them up.

Envoy for iPad also supports its iPhone companion app, Envoy Passport, which allows Envoy to detect visitor iBeacons, letting the host business know when a guest has arrived. Envoy Passport also allows employees to receive push notifications.

The app is fully scalable, allowing it to suit businesses of all sizes. Multiple locations are supported and the app natively supports a large number of countries and languages, allowing it to serve even international chains.

In addition to its iOS application, Envoy features a Web-based dashboard that duplicates all the app’s controls from any workstation. This dashboard also allows users to view and export a variety of customer data sets.
envoy.com

Pricing

Starting from
$99/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Danish, Dutch and 11 other languages, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish
Envoy screenshotEnvoy Regular Sign InEnvoy screenshotEnvoy screenshotEnvoy screenshotEnvoy screenshot

Envoy reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.7
  4.9
  4.8
Neil Dutta

Envoy is the best solution for managing visitors on multiple floors and managing package delivery.

Used daily for 2+ years
Reviewed 2018-12-21
Review Source: Capterra

It really is a simple solution for front desk communication, it cuts down on the panic when a VIP arrives and you need to locate their contact. Staff really appreciate getting the instant message with a photo of the visitor. Signing in is as easy as 123, first name and last name and an e-mail. Also responding to a notification is literally a one-click deal. It really cuts down on the build up of packages at front desk. It is simple and it is a great tool for the front of house operations.

Pros
Having tried out various solutions over the past 5 years. It is obvious that Envoy is the best solution for managing visitors on multiple floors and managing packages. It is convenient to set up the iPad app, users appreciate getting notifications when Interview candidates arrive at the front desk, they can get a notification message by E-mail or Text message and Slack instant message. Also when packages arrive for employees, they also get a photo of the package label sent to them, this is great for locating priority packages, once collected the user just clicks on a button to mark it as picked up.

Cons
Our location uses Apple iOS iPad minis with 8 inch screens, the app is certainly a stable build for iOS devices. However the few brief moments when I decided to use Envoy on a Android smart phone I did experience several crashes. That was annoying but I believe these bugs may have been addressed in a more recent build. For now we decided to only use the iPads as they seem to do the trick.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alvaro Medina

Visitors are Wow'ed

Used daily for 1-2 years
Reviewed 2019-02-26
Review Source: Capterra

Pros
I must say, that for a small business / office, we have wowed clients and visitors from multi-nationals whenever they arrive at the receptionist area and sign-in via the iPad terminal using Envoy. Back track a little, one of my favorites features is the ability to pre-register your visitors. This, depends on the setup of your IT, sends an email and calendar invite to your visitor. This email can include map to the office, some reminders (like dress code, parking), and this makes their sign-in a breeze upon arrival at the reception, they just say their names, and they're in the fast lane. Analytics. Yes, I'm a fan of numbers and figures, and Envoy gives us a quick data analytics dashboard to see how many visitors came per month/year, who has the most visitors, deliveries, etc. The data helps our planning for Building management (e.g., add new Envoy terminal, extend the security/reception area, promote pre-registration). It's just a beauty to use. And accessible via web from anywhere, and via a mobile app (passport as well).

Cons
If your office has multiple entrance/exit points, note that Envoy will treat it as having multiple locations, hence additional payment. Well, technically it's just the same office. But you can just create a sign-in field to indicate which entrance/exit they are in (just so you get to distinguish it when crunching the visitor data).

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Josemaria Gabriel

Our visitors are very impressed!

Used daily for 2+ years
Reviewed 2018-06-28
Review Source: Capterra

Your visitors will love using the iPad app to register (much impressive than the usual pen/paper, or receptionist doing all the typing). Notifications are very useful to let you know when a visitor has arrived. Pre-registration sends them an email which can be customized to include map directions, SOP's in the office, etc. All logs are easily downloadable for numbers and data analytics (This is good for office planning).

Pros
The iPad app is very user-friendly. Just a few taps, and we get to capture important visitor info (including photo). It gives the front desk a wow factor. The notifications is the feature most appreciated by our company, since they get notified in real time via email/sms/slack upon visitor registration of their guests. The pre-registration of visitors makes the visitor experience more pleasant. They receive an email/calendar invite about their appointment (which is customizable). Envoy also provides basic analytics dashboard to quickly view how many visitors there are/have been, and which persons/places are most visited. The visitor log is easy to extract as .csv for further data analytics.

Cons
There is no provision to use Android devices instead of an iPad. Currently, it's not possible to select multiple hosts (persons to visit/destination).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Estela Irwin

As a long time receptionist I find this software to be an invaluable time saver.

Used daily for 2+ years
Reviewed 2018-03-08
Review Source: Capterra

The stress of having multiple visitors, delivery vendors, ringing telephones and employees at reception with questions all at the same time was lessened, it didn't disappear; it just took one thing off the multi-tasking plate required to do the job well. I was able to quickly see at a glance what visitors were in the building. Following up with employees to collect their visitors was easier.

Pros
Having been a Corporate Receptionist at other companies I have found this product to make the task of registering visitors unbelievably helpful. Visitors enter their own name into a system which then prints the badge and automatically notifies the employees. No more complaints about having misspelled a name or not notified an employee. We also use the photo function which makes it very easy for our employees to identify their visitor when collecting them from reception. Our clients are also impressed with our high tech sign in process.

Cons
The software itself leaves little to be desired. It has been well thought out. Our issues have been with employees not receiving the notification emails in their inbox. The junk filter on email software will place the email in junk or spam folder. Clearly explaining this issue to employees would save some frustration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Emily Blanchard

Never Miss a Guest w/Evvoy

Used daily for 2+ years
Reviewed 2019-03-26
Review Source: Capterra

Love it! It's like having your front desk on autopilot!

Pros
Envoy is incredibly useful for being alerted when someone arrives. We use it in the office at an unattended front desk. The interface is obvious, easy to use, no wondering what to do next. I also like that it takes a photo of the guest and prints a badge all before the visitor engages with the person they are here to meet. It required wifi and electricity, but other than that it's compact, standard tablet size, and reliable. I've never had a breakdown. Envoy pings the person waiting on the visitor automatically when they sign in to Envoy through our chat client. No need to physically go and get the person. Envoy allows for multiple people to be on an alert in case it's multiple people in the meeting or if you need someone to act as a backup in case something's come up with the person they are here to meet.

Cons
Sometimes the height of the Envoy is lower than the person making for difficulty with taking the photo. We ordered a stand but it was flimsy and we had to return it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Envoy pricing

Starting from
$99/month
Pricing options
Free trial
Subscription
View Pricing Plans

Basic; free, feature-limited for unlimited users
Other plans starting at $99 per month.
A 14-day free trial is available (no credit card required)

Envoy features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Customizable Reporting
Third Party Integration
Workflow Management

Audit Trail (265 other apps)
Auditing (322 other apps)
Billing & Invoicing (232 other apps)
Compliance Management (305 other apps)
Data Import/Export (324 other apps)
Document Storage (259 other apps)
Inventory Management (320 other apps)
Inventory Tracking (270 other apps)
Invoice Management (238 other apps)
Monitoring (246 other apps)
Real Time Data (297 other apps)
Real Time Reporting (251 other apps)
Reporting & Statistics (396 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Envoy

Key features of Envoy

  • Customizable Fields
  • Badge Printing
  • Digital NDAs
  • Custom Badges
  • Pre-registration
  • Mobile App
  • Customizable Design
  • Admin Dashboard
  • Cloud-based Management
  • Admin Roles
  • Blacklist
  • Data Exports
  • Employee Counts
  • Compliance Exports
  • Assistant Notifications
  • Multiple Printers Per Location
  • Expiring NDAs
  • Expiring Badges
  • Email-signed NDAs
  • Pre-signed NDAs
  • Security Dashboard
  • CSV Upload
  • Active Directory Integration
  • Automatic Notifications
  • Calendar Sync with Google
  • Customizable Reporting
  • Data Extraction
  • Digital Signature
  • Email Notifications
  • Mobile Integration
  • Multi-location Support
  • Real Time Notifications
  • Registration Management
  • Signature Management
  • Single Sign On
  • SMS Integration
  • Visitor Tracking
  • Watch List
  • Knowledge Base
  • User Photos
  • Electronic Signature Capture
  • Visitor Registration
  • Compliance Documentation
View All Features

Benefits

- Manage all aspects of guest registration from iPad or Web portal.
- Create legal agreements and capture signatures to them with Envoy for iPad.
- Go completely paperless while remaining able to print optional guest receipts.
- Gather guest data and export reports from Envoy.
- Use the same app for multiple locations across the globe.