ALICE Receptionist Pricing, Features, Reviews & Comparison of Alternatives

ALICE Receptionist

Visitor management for corporate & government facilities

4.46/5 (26 reviews)

ALICE Receptionist overview

ALICE Receptionist is a complete visitor management solution, with options for ID scanning and checking guests against national registries, real time video and chat communication, digital content, and more. The Windows-based app connects with hardware to act as a virtual receptionist and connect guests with employees, with functions for greeting guests, aiding visitor registration, notifying staff when a guest checks-in, informing visitors on business or local information, and enhancing security.

The all-in-one visitor management solution aims to help organizations looking for a technological solution to manage and process visitors to their desired destination upon arrival. Built with enterprise organizations in mind, ALICE Receptionist includes features to greet and register visitors, alert and connect visitors with employees via phone or video calls, and provide interactive information to assist visitors when they arrive to a building or office. Due to out-of-the-box integrations with third party tools such as Microsoft Active Directory, Skype for Business, Office 365 and any SIP based Voice over IP Phone (VoIP) system, ALICE Receptionist is positioned to seamlessly integrate into most enterprise IT workflows.

For small and medium sized companies, ALICE Receptionist offers cloud communications and hosted content options including custom pre-recorded video greetings, live personal greetings, and interactive widgets for presenting content and information such as maps, calendars, company directories, local weather, images, videos, and more. When visitors arrive to the business building, ALICE Receptionist’s pre-recorded video personalities greet each visitor and provide on screen video instructions when needed (with support for 8 languages). With ALICE Receptionist, employees can see live streaming video of the visitors in the lobby and interact with them from their desk. If the employee chooses to share their video, visitors will be able to see and communicate with that employee on the ALICE screen.
www.alicereceptionist.com

Pricing

Starting from
$239/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
ALICE Receptionist screenshot: The calendar tool allows both employees and visitors to view upcoming eventsALICE Receptionist Product OverviewALICE Receptionist screenshot: Visitors are able to check themselves in using the self service displayALICE Receptionist screenshot: Employees receive notifications when one of their visitors has arrived and checked-inALICE Receptionist screenshot: Reports can be generated on all calls and visits for security reasonsALICE Receptionist screenshot: Visitors are able to view a list of employees in order to communicate with them or alert them of their arrivalALICE Receptionist Explained

ALICE Receptionist reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.3
  4.4
  4.6
Philip Altschuler

Your Next Receptionist is a Computer

Used daily for 6-12 months
Reviewed 2016-06-20
Review Source: Capterra

Alice is a virtual receptionist system that eliminates the need to have somebody watch the front door for visitors. In our offices, we don't have a lot of visitors and by nature, receptionists are people who like to communicate with others. Unfortunately, the design of our office space separates them from everybody else, so over time, they leave their desks more and more. Whether the time they are away from the front is warranted or not, the door is left unattended which is both a service and security issue.Easy to use and provides a positive first impression of the company without the need to hire and train the right person. Also, since it doesn't need breaks, vacations, or sick time, it is always there to great your guests.

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Bill Lawson

hey Alice

Used daily for 2+ years
Reviewed 2018-10-02
Review Source: Capterra

Alice has very neatly replaced the live receptionist we lost in the 2008 crash. We went a couple years with a note and a phone but Alice is a much more engaging solution and we have gotten quite a few compliments from visitors.Alice receptionist is just what it claims to be, it is refreshing to buy a product that does what it claims without a lot of add ons required to get the functionality listed in the marketing info.

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John O'Rourke

Alice at Tozour

Used daily for 2+ years
Reviewed 2018-10-02
Review Source: Capterra

Using ALICE at Tozour has eliminated the need for a human receptionist.Setup easy. Making necessary adjustments is made easy by their great tech support.

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Firdaus Jahan

Helps Minimize Wait Time

Used daily for 2+ years
Reviewed 2018-10-05
Review Source: Capterra

I love that we do not have to have someone staff the front desk which would take time away form other work that could be done. I also like that guests can reach their point of contact directly.

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Greg Baumgardner

ALICE Receptionist Review

Used daily for 2+ years
Reviewed 2018-10-06
Review Source: Capterra

would do it again all overThe cloud version is easy to update, the tech support is quick to respond to errors and fix them. can even have them make changes for holiday themes on Alice

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ALICE Receptionist pricing

Starting from
$239/month
Pricing options
Subscription
View Pricing Plans

Basic: $239/month for 50 audio users and 5 video users.

Premium: $319/month for 150 audio users and 15 video users.

Enterprise: $399/month for 300 audio users and 30 video users.

(Pricing based on 5-year terms, though smaller terms are available. All subscription plans billed annually.)

ALICE Receptionist features

Automatic Notifications
Monitoring
Third Party Integration

API (440 other apps)
Access Control (181 other apps)
Activity Dashboard (346 other apps)
Activity Tracking (218 other apps)
Audit Trail (183 other apps)
Auditing (265 other apps)
Compliance Management (213 other apps)
Custom Fields (202 other apps)
Customizable Reporting (270 other apps)
Data Import/Export (262 other apps)
Document Storage (198 other apps)
Inventory Management (213 other apps)
Inventory Tracking (208 other apps)
Invoice Management (197 other apps)
Real Time Data (236 other apps)
Reporting & Statistics (268 other apps)
Workflow Management (233 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for ALICE Receptionist

Key features of ALICE Receptionist

  • Self Check-in
  • Two-way Visitor Communication
  • Badge Management
  • Notifications
View All Features

Benefits

Companies are able to define and enforce policies for registering visitors when they arrive, including capturing signatures on documents, capturing photos of visitors, scanning visitors’ ID’s, screening visitors against watch lists, having visitors watch and acknowledge safety videos and much more.

Visitors can use the self-service check-in tool to inform the relevant employees that they have arrived and log their visit. Once the visitor has completed the check-in process, employees are notified and an identifying badge is printed for the visitor.

ALICE aims to bridge customer service, security, visitor management and on-demand video communications in one integrated platform with tools such as two-way chat and video communication, lobby monitoring, visitor check-in, and more.

Integrate the system with third party tools such as Microsoft Active Directory, Skype for Business, Office 365 and any SIP based Voice over IP Phone (VoIP) system in order to create seamless workflows.

Security can be enhanced with tools including lobby watch, visual verification through video, visitor image capture, visitor logs, and call logs, meaning there is a record of all comings and goings within the business.