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ALICE Receptionist Pricing, Features, Reviews and Alternatives

ALICE Receptionist product overview

Price starts from

299

Per month

Per Feature

What is ALICE Receptionist?

ALICE Receptionist is a complete visitor management solution, with options for ID scanning and checking guests against national registries, real-time video and chat communication, digital content, and more. The Windows-based app connects with hardware to act as a virtual receptionist and connect guests with employees, with functions for greeting guests, aiding visitor registration, notifying staff when a guest checks in, informing visitors on business or local information and enhancing security.

Key benefits of using ALICE Receptionist

Companies are able to define and enforce policies for registering visitors when they arrive, including capturing signatures on documents, capturing photos of visitors, scanning visitors’ IDs, screening visitors against watch lists, having visitors watch and acknowledge safety videos, and much more.

  • Visitors can use the self-service check-in tool to inform the relevant employees that they have arrived and logged their visit. Once the visitor has completed the check-in process, employees are notified and an identifying badge is printed for the visitor.

  • ALICE aims to bridge customer service, security, visitor management, and on-demand video communications in one integrated platform with tools such as two-way chat and video communication, lobby monitoring, visitor check-in, and more.

  • Integrate the system with third-party tools such as Microsoft Active Directory, Skype for Business, Office 365, and any SIP-based Voice over IP Phone (VoIP) system in order to create seamless workflows.

  • Security can be enhanced with tools including lobby watch, visual verification through video, visitor image capture, visitor logs, and call logs, meaning there is a record of all comings and goings within the business.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Chat
    Email/Help Desk
    Phone Support
    24/7 (Live rep)

    Training options

    Webinars
    Documentation
    Live Online
    Videos

    ALICE Receptionist pricing information

    Value for money

    4.2

    /5

    28

    Starting from

    299

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ALICE Receptionist features

    Functionality

    4.3

    /5

    28

    Total features

    40

    1 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Third Party Integrations
    Customizable Reports
    Data Import/Export
    Real Time Data
    Activity Tracking
    Mobile Access

    Functionality contenders

    ALICE Receptionist users reviews

    Overall Rating

    4.5

    /5

    28

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.85/10
    Rating distribution

    5

    4

    3

    2

    1

    18

    8

    1

    0

    1

    Pros
    Fantastic device, reliable, always cheerful, and a delight to use. Efficiently helps visitors with reaching the person they come to see.

    MV

    Mike V.

    I love that we do not have to have someone staff the front desk which would take time away form other work that could be done. I also like that guests can reach their point of contact directly.

    FJ

    Firdaus J.

    The video prompt on the Alice screen helps direct the visitor to best assist them. This has allowed us to keep staff out of the open lobby and improve security for our office.

    ES

    Erin S.

    Cons
    The only real negative is that our kiosk is in a vestibule - unless we choose an upgrade and factor in future configuration costs, we cannot unlock our doors to let the visitor in.

    ES

    Erin S.

    No updates or new functionallity in years. Needs heavy CPU and GPU to be used, which forces you to buy expensive hardware and limited hardware possibilites.

    UL

    Ulf L.

    Constantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs.

    DB

    David B.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Alice Saved Us $$$

    Reviewed 4 years ago

    Been 2 years now and still going strong.

    Pros

    Great support. Setup everything for us and checks in.

    Cons

    Manual updates and no wireless option at the time.

    Vendor response

    Thank you for being a loyal customer!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Your Next Receptionist is a Computer

    Reviewed 6 years ago

    Alice is a virtual receptionist system that eliminates the need to have somebody watch the front door for visitors. In our offices, we don't have a lot of visitors and by nature, receptionists are people who like to communicate with others. Unfortunately, the design of our office space separates them from everybody else, so over time, they leave their desks more and more. Whether the time they are away from the front is warranted or not, the door is left unattended which is both a service and security issue.

    Pros

    Easy to use and provides a positive first impression of the company without the need to hire and train the right person. Also, since it doesn't need breaks, vacations, or sick time, it is always there to great your guests.

    Cons

    While we really like the idea of the system being triggered by motion, unfortunately our employees go past the system many times everyday triggering it. As a result, we turned off that feature. Also, be aware of ADA accessibility requirements.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Constant bugs and poor customer support

    Reviewed 4 years ago
    Pros

    When it's working all is fine, which is rarely, the problem is that you have limited licences on set up and it's not made easy to purchase these or to renew them after their expiry

    Cons

    Constantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs

    Vendor response

    Hello David, We are sorry that your experience has not been exceptional. We do not have customers reporting issues like you are stating. We also have no reported issues with our customer support team. We would love the opportunity to make your experience better. Please feel free to contact the ALICE support team to address what issues you are experiencing. Thank you.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    hey Alice

    Reviewed 4 years ago

    Alice has very neatly replaced the live receptionist we lost in the 2008 crash. We went a couple years with a note and a phone but Alice is a much more engaging solution and we have gotten quite a few compliments from visitors.

    Pros

    Alice receptionist is just what it claims to be, it is refreshing to buy a product that does what it claims without a lot of add ons required to get the functionality listed in the marketing info.

    Cons

    She tends to hang on updates from time to time. Not a huge deal but I have to endure the "cute" comments about waking Alice back up.

    Vendor response

    Thank you! We are so pleased that ALICE meets your needs.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Alice at Tozour

    Reviewed 4 years ago

    Using ALICE at Tozour has eliminated the need for a human receptionist.

    Pros

    Setup easy. Making necessary adjustments is made easy by their great tech support.

    Cons

    Didn't like the custom hardware as much. We switched the main unit to a Dell micro PC so in the event of a hardware failure, replacement should be easy.

    Vendor response

    Thank you so much for your wonderful review! We are so pleased that our support staff was able to assist you with anything you need!

    ALICE Receptionist FAQs and common questions

    Q. What type of pricing plans does ALICE Receptionist offer?

    ALICE Receptionist has the following pricing plans:
    Starting from: $299.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of ALICE Receptionist?

    ALICE Receptionist has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does ALICE Receptionist support?

    ALICE Receptionist supports the following languages:
    Chinese (Traditional), Dutch, English, French, German, Japanese, Portuguese, Spanish


    Q. Does ALICE Receptionist offer an API?

    No, ALICE Receptionist does not have an API available.


    Q. What other apps does ALICE Receptionist integrate with?

    ALICE Receptionist integrates with the following applications:
    Microsoft Outlook, Microsoft Azure, 3CX, Microsoft 365, Tpad PBX, Google Calendar


    Q. What level of support does ALICE Receptionist offer?

    ALICE Receptionist offers the following support options:
    FAQs/Forum, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep)

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