One of the reasons we decided to purchase eQuip! was that we could use the system to accomplish three tasks - test asset management, capital depreciation tracking, and government property tracking. We liked that all three areas were addressed with their software. We didn't need a full CMMS and we are not doing work orders or other EAM tasks. So their service is more expensive than some of the simple asset management systems because it does a lot more. In some areas, it is overkill for tracking our test equipment, but we use it everyday and plan to continue doing so even when our annual agreements are completed.
eQuip! is highly customizable and allows for us to record a lot of information about our test assets and retrieve and organize the information quickly.
There was a rather steep learning curve and the security of a dedicated project manager to answer questions helped with that a lot. But that period ended probably sooner than I would have liked it to, and we were handed off to a helpdesk. The responses from the helpdesk have been effective, and there are lots of videos and tutorials on their website, but it definitely was a challenge to learn the system and to customize it to our needs.
Thank you for the review, Jon! We're glad eQuip helps you organize the information you need. We hope our support site and helpdesk will help you continue to learn the system and better manage your assets!
Likelihood to recommend: 9/10
We are in the process of upgrading to the 2018 version of the eQuip system. The expectations are to realize an even greater positive impact on our inventory processes in the short and long terms. Using the eQuip system has allowed us to mature our inventory management processes.
- Training videos, especially those recently created, provide a great deal of needed information in order to understand the system's functionality. - The high level configuration options in the system for the client that provides greater opportunity for molding the system to meet the clients specific needs. For example reports and extracts. - Ease of use after, on many occasion, learning by trial and error how features work. - The support site as a centralize location for documents, articles, and training videos. - Staff in general - Flexibility to make updates online or in batch mode. - Many of the features have great potential but may need to be fully developed and communicated to the client. - Very robust system with great potential.
- Lack of full understanding for many of the features based on the documentation provided. In many instances, documentation (admin and user guides) contain snippets of information in a particular areas but not enough to understand fully. - Too much dependency on articles on the support site as opposed to information being included in the formal documentation - Not clear on the details concerning the application of existing workflows and when and why I would need to create a workflow - At times, reported issues can appear to be forgotten or the statuses not communicated. - Communication of the 2018 (Stingray) release was a concern. Initially we were told that the release would be available in November 2018. At this time, we are scheduled for the release in February 2019. It is not felt that the team at EISG understand the impact of upgrades on the client. Having to develop the needed test plans and scripts, Needing to understand the features and changes being introduced and having the supporting coherent documentation are critical. - Lack of release schedule for eQuip and eQuip Mobile. Makes it difficult for us to plan appropriately. - Concern with what appears to be the level of quality assurance with the system. For example many features are not fully tested.
Thank you for sharing your thoughts, both positive and constructive. We¿re glad to hear that our support site and training videos have been helpful to you. However I¿m sorry to hear that we haven¿t been the best at communication. Our support team will meet to decide how we can better communicate future upgrades and improve our documentation. Thank you for your honesty and I hope we can exceed your expectations in the coming updates!
Likelihood to recommend: 7/10
Being able to track 8,500 assets is very beneficial.
We are a Department of Defense Contractor so the DD1149 feature is very beneficial. Being able to customize reports is also very helpful.
The auditing/inventorying workflows are terrible and do not work. As a DOD Contractor we are required to do annual inventories and it would be great if the software focused on improving the workflows. It would be nice to be able to use our $2,000 scanner to do inventories like other Department Stores.
Thanks for the review, James! We're glad you find the DD1149 feature helpful, but we're sorry to hear that eQuip is not meeting all your asset management needs. AssetWorks is dedicated to meeting the unique asset management needs of organizations like yours.
We have recently upgraded the inventory workflow to improve functionality. Our team is reaching out to ensure the issues you encountered have been corrected, and you have what you need for this year's inventory.
Thank you again for the feedback.
Likelihood to recommend: 6/10
Being able to produce reports in a timely manner
There is honestly nothing I least like about this software
Thank you so much for the review, Vrenda, and for being a long-time customer and user of eQuip. We appreciate it and are so glad you and the Hexagon team are using the software to the max!
Likelihood to recommend: 10/10
Overall its done what I expected it to do as far as controlling my assets on a daily basis
It covers every aspect of Asset Management
Can be a little unfriendly when learning how to use the software. In time you can pretty much master the features though.
Thanks for your input, Antoine! We¿re glad we can help you manage all aspects of asset management. If you have any questions about learning the software, feel free to reach out to our support team. We¿re always happy to help!
Likelihood to recommend: 8/10
Pricing information is available on inquiry.