eTurns Reviews

Light weight software, customizable, Very small learning curve, Great customer support, Detailed reporting

Some modules are only available on the website, or PDA.

Dear Carlos, thank you for your review of TrackStock and how it helped Service America to vastly reduce its cost of service. Having you call out specifically our "Great customer support" is also gratifying as we strive very hard to provide this differentiation. With regard to some modules only being available on the web or the PDA, we made the strategic decision early last year to providing all modules on both Smartphones as these devices seem to be the predominant choice for users. We look forward to your continued input on our capabilities. Thank you. eTurns management

The Eturns Trackstock Apple App is what I use most regularly. I like the ease of use. If you are familiar with Apple IOS it is very user friendly. Icons and options available are very self explanatory within the app. Eturns online offers many different customizable options and customized reporting that has proven very beneficial for inventory management. Their support is very friendly and willing to help you every step of the way.

With our extensively large inventory it can get bogged down when searching for particular items and this can make certain tasks take a lengthy amount of time. I have been told that Eturns will be making some adjustments to servers that should help the speed in the near future.

Support has been timely and setup was fairly easy, performs as it should.

Drop down menus can be hard to navigate and custom sorting of a given screen gets lost over time and requires resorting

I like the ease of access and the mobile app. Also does a Great job of tracking On hand quantities.

I think the counts are a little bit hard to understand.

Reporting capabilities Ability to manage customer owned inventory Label design feature Both the pull and order functions remove the internal manual entry process

The inability to mitigate duplicate scanning across all functions (orders/pulls/requisitions/work orders)

The software was relatively easy to use and provided a user friendly dash board.

The system needs "updated" better looking interface would be great.

Thank you for your review and input. One of eTurns TrackStock strengths is its configurability without involving developers. As such, TrackStock has a broad array of features targeted to a wide audience. Configuring TrackStock by turning off certain modules, hiding columns of information on any of the transaction grids, using UDFs (User Defined Fields) to further define items and/or transactions to suit your needs, and displaying fewer rather than more transactions all are designed to allow TrackStock to adapt to you, the user, in the most responsive and modern way. We don't believe in "one-size-fits-all" like older applications. The great news is you believe TrackStock is easy to use and has a user friendly Dashboard. Thank you. eTurns management

eTurns is a great tool to streamline our inventory management. It allows for simple and accurate replenishment, optimizing our customer service offering to our customers. It's versatility and customization capabilities accommodate our complex service offering.

I've had no negative experiences. When we wanted it to do something it didn't have functionality for, the technical team re-engineered it from the back end to suffice our needs.

Dear Jimmy, thank you very much for your review of our software and how it has improved your customer service offering to your customers. Versatility and customization are very nice complements to what we have designed, all with the focus on helping you create a moat around your customers to prevent your competition from taking your business. Your additional complement on how we were responsive in providing a re-engineered solution to your needs, when our original product did not provide what was required, was another fantastic complement. Thank you. very much eTurns management

The eTurns interface is self- explanatory in terms of the layout -- I like the ease of use after setup.

Has a wide range of uses, and can confuse someone.

The ability to bill material against multiple jobs thorugh use of work orders The scan feature and bar code functions are premier and easy to setup. The platform is customizable to any user level and the ability to take out unneeded information is key

I wish a master control could be used to set the views (gears - options ) for views. When building many users to a stockroom, it takes a good amount of time to individually go in and customize views.

Dear Jeremy, thank you very much for your review and specific comment about how "premier" our "scan feature" is and how easy it is to setup. That is music to our ears as developers of inventory management at the Point-of-Use. Your follow-on comment about how beneficial it would be to have a template to use to add new customers and users with a given set of permissions and page views as you grow is a spot on request. We are currently in development of that very capability as we believe it will be widely acclaimed and used. Thank you for your support. eTurns management

I love the ability to keep track of inventory and see who is using what when.

It is a little difficult to learn but once you understand it, it works great.

Hello, Darren. Thank you for you comments and review. Your input is very helpful for the improvement of TrackStock. If you have any suggestions on how to make it easier to learn, we would appreciate it. Thank you. Rock Rockwell: CEO

The capability to breakdown data into a granular level.

Software is slow. takes a log time transitioning between pages

Dear Zach. We noticed this slowness too. It is partly driven by our growth. Consequently, we are implementing the following changes: 1) we are quadrupling the size of our database server on AWS, 2) we have switched to Windows SQL server 2017 Enterprise, which will also increase the security of your data, 3) we have moved all of the reporting workload to our Always-on database mirrored server, since all transactions have been instantaneously created there also, and finally 4) we have a Data Base Administrator continuously looking for the slower responding pages to improve response times. We appreciate your input. Please continually provide it on any topic either directly via email to us or through the Contact us page on our Web site. eTurns management

We use mobile app to scan material weekly. I love the the system will use those counts to determine how much material has been used, what needs to be replenished, and the availability of reports for usage and frequency of orders.

There is a ton of capability and it can be difficult at first to figure out the best ways to utilize Eturns for best results. Not the most intuitive, but once you learn what to use and how to navigate it is much easier to use day to day or week to week.

Hello, Tim. Thank you very much for your review and comments. They are very helpful. Do you have any suggestions to make it more intuitive or how to help new users "figure it out"? Would appreciate the input. Thanks. Rock Rockwell: CEO

Easy to use, very detail oriented, CUSTOMIZABLE is a big plus!!!

Mobile App could use a few updates, but web platform is solid

Hello, Steven. Thank you for your comments and review. We constantly strive to deliver the industry leader in functionality and ease-of-use. Industry leading customer support is also a hallmark. The mobile app is constantly being updated, roughly once a month. If there are some specific features you would like in the mobile app, please let us know. Thank you. Rock Rockwell: CEO

The Software is very accurate and responsive. It has made a significant difference in our business.

The reports could be more user friendly

Dear Martin: Thank you for your review and comments. Accuracy and responsiveness are 2 key metrics we constantly monitor and work to improve. User friendly reports are also important. To that point, we have just completed our second certification of SOC II type 2 compliance for security and availability. Thank you for being a customer. Rock Rockwell: CEO

It works. The team is great when we needed modification or technical assistance. Allows at a reasonable price abilities that hard to find.

We only needed a few of the extensive choice of functions. Added some overhead that is just in the way.

Dear Scott, thank you for your review and thank you for pointing out some of the specific features that benefited Wolf Creek. Combined with complementing our great team and a product at a reasonable price, we are glad that we can provide this kind of value add solution to distributors like you. Thank you. eTurns management

Being able to easily use it on my mobile device.

There is an occasional overlapping of text after scanning a barcode.

Dear Ryan: thank you for your review and comments. They are appreciated and drive us to continuously improve TrackStock's capabilities. We are glad your company uses it to innovate. Hopefully, there is a goodly bit of productivity that comes along for the ride. Thank you. Rock Rockwell: CEO

orders can be loaded into the system and approved automatically so it is ready to go in our ERP system

the uploading of new parts took a while. and it was not always friendly. I feel like the format changes every time I need to upload mass number of parts.

Dear Sheila: Thank you for your review. We really appreciate it. Uploading thousands of items at a time can take some time as the system must make sure it sets up each item correctly which can also trigger other transactions, making your inventory management responsibility easier and more productive. Possibly one of the reasons you believe the format changes too frequently is because we were changing it to accommodate more and more automated functionality during any of your company's massive item imports. We would enjoy and appreciate hearing if your more recent imports are now both more smooth and quicker if you would respond at your convenience to our Contact us Page on our web site. Thank you. eTurns management

It is accurate and can help any company reach all inventory goals, big or small. It is also very functional from your mobile device and computer.

It often crashes daily, so I would have to reset my data before I was able to complete a work order. It may be my internet access but that would be something to improve on bad service locations.

Dear Kayla: Thank you for your review and comments. "Big and small" is exactly how i would describe our customers' customers. I have asked several people to contact you directly to discuss your "crashes" comment. We think it is related to your Wi-Fi network, but want to make sure. Please let me know the reliability has improved? Thanks. Rock Rockwell: CEO

Serial number tracking abilities, flexibility on modules and customization on fields. Customer support is amazing.

No cons were added to this review

Dear Armando. Thank you very much for your review of eTurns TrackStock, our solution, and our customer support. It is one thing to have a great product, but any great product must be accompanied by fabulous customer support. The fact that you took the time to highlight eTurns customer support is very meaningful to all of us here at eTurns. With great customer support, the product can have some issues that, working together, can be solved. This is clearly how you feel about the One Button and eTurns relationship. We greatly appreciate it. Thank you. eTurns management

Ease of use and the ability to use my mobile device.

I don't have a con to list here. The software delivers.

Dear Ryan, thank you very much for your input and review of TrackStock. Hearing from you that it is easy to use and that you do not have a con to list is, frankly, music to our ears. That is our design point and we delivered for you. Please do not hesitate to contact us using the Contact us form on our website if you determine you could benefit from adding an enhancement to the solution. eTurns management

Anixter is a distributor of advanced cabling and we've used eTurns/3 remote stockroom inventory software for over 15 years to help us manage the consigned inventories at our customer accounts. eTurns provides us with a solution that allows us to invoice on consumption, replenish as necessary and use one set of books to reconcile inventory. We are excited to move to eTurns/4 which is a browser-based solution. it is geared to our needs and that's another plus.

We wish they couldn't sell it to our competitors because it ends up being a good differentiator for us in sales engagements. Due to reasons beyond my control, this used to be the case prior to me joining the team

It is very good at keeping track of inventory and integrating with our in house software.

The website runs very very slowly. Load times are longer than ideal.

It's User-Friendly, has Easy Navigation, an Accessible Platform, is Versatile, and offers Exceptional Customer Service.

The Transfer option. I feel like it's too convoluted.

Dear Jeremy: thank you so much for your comments and review. Your list of compliments is greatly appreciated. Now, can you tell me more specifically what is "too convoluted" with the Transfer module? That would be wonderfully appreciated. rock@eturns.com Thank you. Rock Rockwell: CEO

Easy to see what is in stock and to reorder stock. Once you are familiar with the interface the ease of use is great.The ability to use on mobile phone is great and has help us reduce unaccounted for items.

It does take a little getting used to but I feel like it did not take very long.

Total Inventory Control. Total user control and lock down for other users.

There isn't anything that I have come by that e-Turns doesn't have a solution for. N/A. Lots of user control throughout.