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Field Service Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Connect and automate with our work order management software
Table of Contents
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Field Service Management - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Field Service Management overview
What is Field Service Management?
Field Service Management by GPS Insight is a work order management software that helps businesses create work orders, monitor employee locations, handle customers, track leads, and more from within a centralized platform. Staff members can utilize the built-in calendar to schedule daily, weekly, or monthly jobs based on service location and employee availability.
Field Service Management by GPS Insight enables technicians to build quotes and estimates with information, such as SKU, description, service cost, equipment, price, relevant notes, and customer signatures. It allows team members to generate invoices and accept check, credit card, and cash-based payments. It lets organizations create and manage customer data with location, billing, activity, audit, and contact information.
GPS Insight Field Service Management allows businesses to integrate the platform with Quickbooks to manage accounting operations. It also lets staff members create work orders with details, such as title, facility, address, complaint, technician name, and total costs.
Key benefits of using Field Service Management
This centralized platform allows you to eliminate paper from your workflow – no more lost invoices or work orders – and it speeds communication between the office and field teams.
You can get historical information about jobs, customers, and performance to help you pinpoint opportunities to improve and fuel growth, which allows you to provide a more personalized experience.
Other benefits include streamlining payroll and billing, eliminating human error, improved customer communication, and optimizing scheduling, routing, and dispatching.
Technicians can create and build quotes, capture images, add notes, upload sketches and capture signatures on the road, enabling them to be more efficient with their everyday tasks. They can even create branded invoices, share files and email customers.
Field Service Management by GPS Insight is made for mobile devices, not computers, meaning your technicians will always have access to their apps no matter where they are.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Assistance
Adoption
Glitches
Field Service Management’s user interface
Field Service Management pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
3.8
Ease of use
4.1
Customer support
4.2
Reviews sentiment
What do users say about Field Service Management?
Users report Field Service Management helps streamline daily operations, improve team coordination, and simplify scheduling and job tracking. They find it user-friendly for basic tasks, and say support staff are generally responsive and helpful, though some mention delays and inconsistent assistance. They appreciate its integration with other tools and the ability to manage multiple service calls efficiently.
Reviewers indicate there are frequent bugs, glitches, and issues with syncing, especially on iOS devices, which can slow down work. They feel the learning curve varies, with some finding training easy and others needing more time to adapt and use advanced features.
Select to learn more
Who uses Field Service Management?
Based on 117 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Field Service Management's key features
Most critical features, based on insights from Field Service Management users:
All Field Service Management features
Features rating:
Field Service Management alternatives
Field Service Management
Starting from
49
Per month
GorillaDesk
Starting from
49
Per month
RealGreen
Starting from
199
Per month
Salesforce Service Cloud
Starting from
25
Per month
Field Service Management pricing
Value for money rating:
Starting from
49
Per month
Flat Rate
User opinions about Field Service Management price and value
Value for money rating:
To see what individual users think of Field Service Management's price and value, check out the review snippets below.
chuck m.
owner
Adam P.
Field Service Management integrations (1)
Top integrations
Field Service Management customer support
What do users say about Field Service Management customer support?
Customer support rating:
We analyzed 33 verified user reviews to identify positive and negative aspects of Field Service Management customer support.
Widely noted by reviewers, the support team is responsive, quick to act, and provides helpful solutions to user issues.
A significant portion of users highlight the professionalism and willingness of support staff to guide them step by step.
A small group of reviewers report challenges reaching support by phone and mention inconsistent communication at times.
Support options
Training options
To see what individual users say about Field Service Management's customer support, check out the review snippets below.
“I will say that even though it doesn't operate to 100% of what we would like, it still brings a lot of value to our company, and the support staff is always working with us to fix the problems and improve the product. ”
Sheri J.
“Their support team has hopped in and helped us quickly every time we had an issue.”
Robert M.
“The customer support line we tried calling and no one answer. ”
Teresa R.
Field Service Management FAQs
Field Service Management has the following pricing plans:
Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Field Service Management?
Field Service Management has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Field Service Management support?
Field Service Management supports the following languages:
English
Q. Does Field Service Management support mobile devices?
Field Service Management supports the following devices:
Android, iPad, iPhone
Q. Does Field Service Management offer an API?
Yes, Field Service Management has an API available for use.
Q. What other apps does Field Service Management integrate with?
Field Service Management integrates with the following applications:
QuickBooks Online
Q. What level of support does Field Service Management offer?
Field Service Management offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat, 24/7 (Live rep)
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