Engage Your Fleet with Fleet Software that Gets Results.
4.48/5 (197 reviews)
I am a Service Coordinator/Dispatcher for a large forklift service company. I have customers that need immediate service and by utilizing the GPS tool, I can see what technician I have closest to the customer and be able provide a realistic arrival time.
Pros
The ease of use. I open it when I get in to the office and it stays open all day. I can dispatch a technician based on who is closet, which is my favorite feature of GPS Insight
Cons
When running a report based on days, it is hard to select the specific days you want without it highlighting a range. Could be a user issue.
I would like to see a 'traffic' feature built in as real-time so I could re-route when needed.
Rating breakdown
Likelihood to recommend: 10/10
Overall, this software is the best I have worked with. Gives you complete picture of your fleet.
Pros
I love everything about this software. No Matter how big your fleet is or how small, this is a complete tracking software that is easy to use .
Cons
Learning it is the only negative I see, It would be great to watch videos of how things work. Sometimes I get lost when I am looking for a report to run.
Rating breakdown
Likelihood to recommend: 10/10
I can't wait until the contract is up so we can start dealing with a company that cares about their customers. GPS Insight is the most unprofessional company we had the misfortune of dealing with in several years.
Pros
Software is absolutely the worst, our trucks lose communication daily.
Cons
Tech support is always blaming the hardware installation, always wanting us to pull the truck off the road and trouble shoot the problem with them over the phone.
Michelle,
Thank you for posting a review and we?re sorry to hear that your experience was not of the quality you expected. We work very hard to ensure our customers receive the best experience possible and we would like to help fix this situation. After a review of your organizations case notes, it appears that only 9 of your 22 vehicles had an installation verification, which we recommend to ensure that vehicles always report accurately.
Your Customer Success Manager has been notified and will be in touch to help get your fleet back on track.
Always here to help,
GPS Insight
Rating breakdown
Likelihood to recommend: 0/10
We have been using GPS Insight for over 10 years and their customer service is great. They have replaced a couple of the older trackers for us. We have been very happy with this company!
Pros
We know where are technicians are at, at all times. We can click on a location and see a street view. I also love how it tracks maintenance on vehicles such as when the next oil change is due.
Cons
I haven't really come across anything we don't like. Perhaps there are more features that we don't use for what we use this for.
Rating breakdown
Likelihood to recommend: 10/10
This software is a crucial part to maintaining and tracking our most valuable assets.
Pros
There is an abundance of reporting features to take advantage of. You can view pretty much any detail about your vehicle you'd like. The part we like most though, is the support we get from our team. From our account manager, down to a support tech taking a call... everyone is eager to help and wants to please.
Cons
Everything has little cons here and little there and really there is no getting around it. Our Cons aren't anything we wouldn't experience with another service. We have some devices randomly stop working, typically they get a magical update and they are good to go! The ones that don't, get replaced and there is no issue. The biggest down side to us is being able to see which vehicle was at a specific time/location without having to export into a different program.
Thanks for your review Jeremy! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. We have forwarded your feedback to your Account Manager and they will be in touch to help, as you have the ability to view vehicle times and locations within our portal.
Always here to help, GPS Insight.
Rating breakdown
Likelihood to recommend: 9/10
Prices vary depending on
- Integrated device purchase or rental
- Type of GPS tracking device
- Update frequency
- Installation
- Add-ons
- Driver ID
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