Housecall Pro vs ServiceWorks

Connecteam

Jobber

FieldPulse

An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

Jobber is field service management software that helps home service businesses stay organized and deliver great customer experiences. With AI tools like Jobber Copilot and automated marketing features, teams can manage more work while delivering five-star service.

FieldPulse is a cloud-based field service management software designed for service contractors that helps manage business operations and workflows, including customer management, scheduling, project management, estimates and invoices, timesheets, customer portals, and more.

Owner

Their sales tactics are aggressive, and their company is so disconnected that customer support can't give you factual information about why the sales team is still reaching out despite numerous requests not to be contacted.

Office Manager

There’s no real phone-based support—only an answering service that redirects you back to chat.

User friendly, text and email correspondence ,history, charts for p and l with statistics growth charts etc , many more options like financing built in with software and phone service.

General manager

Overall, it had great features for what it's intended to do for service based businesses for company such as mine which has a combination of service contract and longer project management requirements.

Housecall Pro helps HVAC businesses streamline scheduling, invoicing, payments, and more. Automate follow-ups, boost repeat business with service plans, and scale efficiently with advanced reporting and analytics. Join over 45,000 businesses and sign up for a free trial today!

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Appointment Scheduling

Assignment Management

Audit Trail

Automated Scheduling

Automatic Backup

Availability Management

Bank Reconciliation

Bid Management

Billing & Invoicing

Billing Portal

Booking Management

Calendar Management

Calendar Sync

Change Order Management

Chat/Messaging

Client Database

Client Management

Client Portal

Collaboration Tools

Commercial/Industrial

Communication Management

Communications Management

Compliance Management

Confirmations/Reminders

Contact Database

Contract/License Management

Cost Estimating

Credit Card Processing

Customer Accounts

Customer Database

Customer History

Customer Management

Customizable Branding

Customizable Forms

Customizable Invoices

Customizable Reports

Customizable Templates

Data Import/Export

Discount Management

Dispatch Management

Document Management

Drag & Drop

Electronic Payments

Electronic Signature

Email Management

Email Marketing

Email Reminders

Employee Management

Employee Scheduling

Equipment Maintenance

Equipment Tracking

Estimating

File Storage

Fleet Management

For AEC Industry

For Carpet Cleaners

For Commercial and/or Industrial Electrical Contractors

For Field Service

For Handyman Industry

For HVAC Companies

For Lawn Care

For Locksmiths

For Pest Control Companies

For Plumbing Industry

For Small Businesses

Geographic Maps

Group Scheduling

Historical Reporting

Interaction Tracking

International Moves

Invoice Creation

Invoice History

Invoice Management

Invoice Processing

Job Costing

Job Management

Job Scheduling

Job Tracking

Labor Rates

Lead Management

Local Moves

Location Tracking

Maintenance Scheduling

Marketing Automation

Messaging

Military/GSA Moves

Mobile Access

Mobile Alerts

Mobile App

Mobile Payments

By industry, Housecall Pro reviewers are most commonly professionals in construction (39%). The most frequent use case for Housecall Pro cited by reviewers is billing and invoicing (50% of reviewers).

Users and use cases

Reviewers indicate that Housecall Pro's bundled features and flexible pricing suit small businesses, and users appreciate the affordable entry options. However, some users report significant price increases for advanced features or additional users, limiting value for some.

Value for money

The Housecall Pro integrations most frequently cited by reviewers are: QuickBooks Online (an accounting product rated 4.4 out of 5 for its integration with Housecall Pro) and Google Calendar (a scheduling product, 4.5).

Integrations

Housecall Pro is a scheduling program offering key features such as appointment scheduling, billing and invoicing, calendar management, and mobile access, among others.

Housecall Pro

Web-based

Linux

iPhone

iPad

Android

Windows

ServiceTitan

Service Fusion

FieldEdge

Workiz

QuickBooks Enterprise

QuickBooks Online

ThermoGrid

ZenMaid

Intuit Field Service Management

Square Point of Sale

Thryv

mHelpDesk

Verizon Connect

ServiceM8

Buildertrend

RazorSync

Basic

Essentials

Limited email functionality

43% of reviewers feel negative about Housecall Pro’s email communication features. Users say the system lacks customizable email templates and does not provide notifications for undelivered or bounced emails, making it hard to track communication issues. Reviewers mention difficulties with sending mass emails, managing email history, and integrating email campaigns. Some express frustration that emails are sent from Housecall Pro’s servers rather than their own, and that they cannot easily review or forward sent messages. Many feel these limitations hinder effective client communication and marketing efforts.

Recurring software glitches

61% of reviewers feel negative about bugs and issues in Housecall Pro. Users report experiencing frequent glitches, slow loading times, and occasional crashes that disrupt daily operations. They mention that some problems, such as syncing errors with QuickBooks or issues with saving jobs, can take days to resolve and often require workarounds. Reviewers express frustration with delayed customer support responses and the need to repeatedly troubleshoot recurring technical problems. Many feel these bugs interrupt workflow, cause confusion, and can negatively impact customer experience if not addressed promptly.

Inflexible and cumbersome invoicing

37% of reviewers feel negative about Housecall Pro’s invoicing functionality. Users report that creating and managing invoices is time-consuming due to multiple steps and lack of batch processing options. They mention limited customization for invoice templates, difficulties with integrating invoices into QuickBooks, and problems with managing multiple invoices for recurring clients. Reviewers also highlight issues with attaching images, tracking payments, and sending reminders. Many feel the invoicing process lacks efficiency and flexibility, especially for businesses handling high volumes or complex billing scenarios.

Efficient job dispatching

94% of reviewers feel positive about Housecall Pro’s dispatching capabilities. Users indicate that real-time scheduling and dispatch features allow them to assign jobs, update information, and communicate with field staff seamlessly. They say the system centralizes dispatch, scheduling, and billing, reducing paperwork and saving time for both office staff and technicians. Reviewers value being able to manage everything from a single app, which they feel improves workflow, keeps everyone informed, and enhances professionalism. Many mention that dispatching is faster and more reliable compared to previous manual or fragmented systems.

Centralized business organization

100% of reviewers feel positive about Housecall Pro’s organization features. Users say the platform helps them consolidate all their tasks, client data, and project information in one place, reducing paperwork and desk clutter. Reviewers appreciate how it streamlines processes for technicians, customers, and training, making busy days more manageable. They indicate that the system keeps their business looking professional and efficient, allowing them to stay on top of operations both in the office and out in the field. Many feel it enables better team coordination and helps them accomplish more each day.

Supports business expansion

94% of reviewers feel positive about Housecall Pro’s impact on business growth. Users report that automation and digital tools help them save time, allowing more focus on expanding their client base and increasing revenue. They appreciate features that streamline marketing, customer management, and service agreements, which they say are essential for scaling small businesses. Reviewers highlight the platform’s ability to support evolving needs as their companies grow, and value the community support and resources available. Many credit Housecall Pro with helping them achieve significant growth and operate more efficiently.

Intuitive and simple operation

96% of reviewers feel positive about Housecall Pro’s ease of use. Reviewers find the interface user-friendly and intuitive, making it easy to learn and adopt for both tech-savvy and less experienced users. They mention that setup is straightforward, and the software is accessible from any device, allowing for quick onboarding of new staff. Users appreciate the availability of tutorials and responsive support when questions arise. Many say the app simplifies daily business operations, letting them manage everything from scheduling to payments with minimal effort and reducing the learning curve compared to other platforms.

GENERAL MANAGER

The payments and invoicing system is especially strong—customers can pay quickly, which helps improve cash flow and reduces follow-ups.

I like that when you try and get a deposit for anything over 1250$ they want your customer personal ID , there card number & my personal last 3 month bank statements . ABSOLUTELY LOVE IT

What I liked most about Housecall Pro is how seamlessly it handles scheduling, invoicing, and payments all in one place.

Additionally, some features—particularly around reporting and customization—feel somewhat limited and could be more flexible to better suit different business needs.

It’s a full contact management software program with invoicing, scheduling and tracking clients.

From a value for money standpoint, it significantly reduces admin work by automating invoices and payment collection.

OPERATIONS MANAGER

We use it for billing, scheduling and vehicle tracking as well as customer tracking.

I liked how we can send customers messages. And how we can charge customers the deposit and payments through the invoicing option

How much you pay additionally for extra functionality for like price books, crm software, camera usage for photos of job sites.

Additionally, the software now blocks invoice resends for 24 hours if there are multiple recipient email addresses—claiming it’s to prevent spamming.

For an installation this Saturday . And there requesting not only my own personal information but also MY CUSTOMERS!!

They’ll answer but you want to be transferred to the department you need it’s not an option , supervisor ?

Piano tech

Complained that I gave them over a week to cancel and they refunded me but because I'm not in the USA it was less $10 because exchange rate movement. Since I've canceled they have phoned me multiple times each time I ask them to stop calling me and they don't respect it and call back.

Business Manager

Housecall pro is a really good,simple software to use. If you want to really focus on data and bring your company to the next level you would do better on a more advanced system.

We love using HCP in our office it has streamlined so many processes for us.

design

The interface is easy to use, allowing service providers to manage schedules and customer info efficiently.

So I am now unable to purchase the equipment needed .

Operations Manager

You cannot have custom schedules for individual staff based on their own availability.

associate

This lack of traceability compliance means jobs can be edited post-client billing, with no way for our office to confirm what clients have received, as HCP can't retrieve it beyond 7 days

owner

Invoicing is a breeze and customers can pay directly from the link sent to their email.

Office Administrator

Unable to drag calls on the schedule shorter without rescheduling the call.

Captain

Very positive as the app did the best with setting up house calls to be able to get the house cleaned inside and out

Not customizable enough for our business.

Housecall Pro is a little more expensive then some of the other softwares to get into.

They began to take away or charge more for the features we were used to having.

This completely negates the usefulness of sending emails directly from Housecall Pro.

There are many really good thing in the basic scheduling, estimates, service plans, jobs and such.   But, my level of frustration with the administrative side of this program is equivalent to how good the dispatch and job creation side.

Supervisor

The way it helps managing personal and keeping track of them.

This adds another frustrating layer of delay when trying to service clients quickly.

CSR and dispatch

Able to enter important information to help office and field techs alike

This was a very important feature that worked effectively.

Housecall Pro vs ServiceWorks Comparison (2026)

Housecall Pro

ServiceWorks

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives