iGrafx Pricing, Features, Reviews & Alternatives


The Power of Process Knowledge

4.7/5 (33 reviews)

iGrafx overview

What is iGrafx?

We believe that process is at the center of everything. Our Business Transformation Platform turns your processes into a portfolio of valuable assets.

Using the power of process knowledge, iGrafx provides the most comprehensive Business Transformation solutions for process capture and discovery, support of RPA and workflow automation, customer experience, governance, risk, compliance, and more. Offered as SaaS and private cloud deployment, iGrafx is the most scalable, currently supporting the largest, global enterprises.

iGrafx allows businesses to automatically define and prioritize communications between systems, processes, and departments. It enables users to identify and test process optimization methods using what-if-analysis and identify and prioritize opportunities for Robotic Process Automation (RPA). With iGrafx Performance Management capabilities, managers and leaders to gain insights into key performance indicators (KPI) based on information such as cost, resource utilization, up/down time and more. Plus, the journey mapping functionality lets users visualize interactions with products from various viewpoints including customers, users, and partners.

iGrafx comes with a REST application programming interface (API), which allows businesses to integrate the system with several third-party solutions.


Pricing options
Free trial
Value for money
View Pricing Plans


Business size



United States, Japan, Germany

Supported languages

English, Japanese, German, Chinese (Simplified), French and 3 other languages, Italian, Polish, Russian
iGrafx screenshot: iGrafx international orderiGrafx Use CasesiGrafx screenshot: iGrafx customer satisfaction analyticsiGrafx screenshot: iGrafx sortingiGrafx screenshot: iGrafx process automationDesign, Automate & Optimizing Processes with iGrafx

iGrafx user reviews


Very good

Value for money
Ease of use
Customer support
Paul V.

Best Support for Implementation of Process-Based Management

Used daily for 2+ years
Reviewed 2018-12-24
Review Source: Capterra

4aBetterBusiness has used iGrafx to achieve transformational results with clients, with payback in months. iGrafx has always been at the forefront of introducing useful functionality that is easy to use.

Ease of use, focus on features and function that enable businesses to work better

We have had no issues with the installation or use of the software

Response from iGrafx

Thank You for your continued use and support of iGrafx.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

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Nicolas B.

iGrafx is great for meeting the requirements of the regulation standarts

Used occasionally for 1-2 years
Reviewed 2020-11-30
Review Source: Capterra

iGrafx works great for us to meet regulatory compliance requirements with their great software and the great support team with an extensive knowledge on the features and capabilities of their product.

iGrafx provides us end to end solution infrastructure for in-company cloud deployment, risk and standards compliance in a scalable way. Their support team is maybe not fast to response but when they return they are extremely professional in their approaches to problem solution with a great expertise on the features of the product.

Support team is not fast to response to the problems that we are reporting them. Their knowledgebase which is present in their website should be improved with video tutorials. Shape and icon library, process maps visuals should be improved and local to cloud synchronization performance should be improved.

Response from iGrafx

Thank you Nicolas for your support and use of iGrafx. We also appreciate your candor about support response times. Support of our customers is something we definitely take very seriously and will look into.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

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George C.

Great flowcharting software

Used monthly for 2+ years
Reviewed 2020-04-06
Review Source: Capterra

I mostly use igrafx for business process modelling. For that it's very good and it's quick to develop a workflow chart.

I like the functionality, good graphics and easy to develop relatively simple diagrams - especially for business process modelling.

The symbol library is pretty limited, e.g. hard to find right symbols for electrical diagrams. Process modeling is fairly complex and the help features are a bit limited.

Response from iGrafx

Thank You George for your review. We heard you and are consistently looking for ways to improve our help files and tutorials. The latest release of iGrafx contains more detail and useful videos that provide instruction on some of the more widely used functions of iGrafx. Additionally, soon we will be releasing a new virtual training system to allow users to take courses on-demand.

Thank you for your continued use and support of iGrafx.

Rating breakdown

Value for money
Ease of use

Likelihood to recommend: 5/10

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Kurt M.

iGrafx Process for Six Sigma

Used monthly for 2+ years
Reviewed 2020-03-30
Review Source: Capterra

I've enjoyed the software and have had an overall positive experience with it. I use it when performing or training to RCAs, I use it to develop SOPs or work instructions.

I like the ability to turn a process map into an actual simulation.

There is a lack of good training on simulation. I took the training you provide, but there was not enough "meat" to the training. I tried to perform, what I thought was a simple simulation after the training and couldn't do it. I really need to find some good training for this, to get the full value out of this software. The library of shapes and icons is lacking. Several people within our company prefer Visio for presentation value it provides and for less experienced users, they find it easier to use.

Response from iGrafx

Thank you Kurt for your review and honest feedback. We are sorry to hear that you did not get what was needed from your training. We would like very much to chat with you about defining a training session that is specific to the needs of your organization. Please contact us: http://ow.ly/q01p50z12JD

Rating breakdown

Value for money
Ease of use

Likelihood to recommend: 9/10

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iGrafx Review - Govt User

Used weekly for 2+ years
Reviewed 2020-03-31
Review Source: Capterra

Software is very intuitive to use and meets many needs within the one application. It is a great value for the amount of functionality we gain.

The repository use can be a bit clunky on occasion.

Response from iGrafx

Thank You Delisa for your kind review and continued support.

Rating breakdown

Value for money
Ease of use

Likelihood to recommend: 9/10

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iGrafx pricing

Pricing options
Free trial
View Pricing Plans

No to customers are the same. Please contact iGrafx and allow us to put together a customer quote based on your business needs.

iGrafx features

Access Controls/Permissions
Activity Dashboard
Audit Management
Audit Trail
Compliance Management
Customizable Reports
Data Import/Export
Document Management
Mobile Access
Reporting & Statistics
Third Party Integrations
Workflow Management

Billing & Invoicing (563 other apps)
Inventory Management (834 other apps)
Status Tracking (535 other apps)
Work Order Management (529 other apps)

Security and privacy


Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for iGrafx

Key features of iGrafx

  • Access Controls/Permissions
  • Ad Hoc Reports
  • Alerts/Notifications
  • Annotations
  • Audit Management
  • Auto Update
  • Business Continuity
  • Business Process Automation
  • Business Rules Management
  • Collaboration
  • Compliance Tracking
  • Customer Experience
  • Customer Journey Map
  • Customizable Dashboard
  • Data Source Connectors
  • Data Source Integrations
  • Design Analysis
  • Discrete Event Modeling
  • Document Assembly
  • Document Capture
  • Document Embedding
  • Document Retention
  • Drag & Drop
  • Dynamic Modeling
  • File Sharing
  • File Type Conversion
  • Flowchart
  • Freehand Sketch
  • Functions/Calculations
  • GRC
  • Governance
  • Graphical Modeling
  • HIPAA Compliant
  • ISO Compliance
  • IT Risk Management
  • KPI Monitoring
  • Knowledge Management
  • Legal Risk Management
  • Mobile Dashboards
  • Multi-Channel Data Collection
  • Network Diagram
  • OSHA Compliance
  • Operational Risk Management
  • PIA / DPIA
  • Presentation Tools
  • Private Dashboards
  • Process Capture
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Public Dashboards
  • RPA Governance
  • Report Export
  • Reporting/Analytics
  • Reputational Risk Management
  • Resiliency
  • Response Management
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Scheduled / Automated Reports
  • Scorecards
  • Stochastic Modeling
  • Templates
  • Third Party Integrations
  • Visual Workflow Management
  • Workflow Configuration
View All Features


Process Modeling & Analysis
Support for RPA & Workflow Automation
Process Compliance
Customer Experience
Risk Management
Business & IT Architecture
Strategic Alignment & Reporting