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Kickserv vs Intuit Field Service Management Comparison

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Overview

Category Leaders

Built and Trusted By 1000s of Service Pros! Complete Paperless Job Management: Leads, Estimates, Team Scheduling, Running...

Intuit Field Service Management ES is a field service management solution which offers job scheduling, invoicing, and real-time...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

0

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

332

5

4

3

2

1

191

104

23

6

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

2.8

6

5

4

3

2

1

1

0

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
33%
would recommend this app

Pros

I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.

Pros

Not enoughreviews yet

Cons

The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.
Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.
The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features137
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Sync
  • Chemical Usage Tracking
  • Client Management
  • Client Portal
  • Commercial Moves
  • Communication Management
  • Communications Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Estimating
  • File Storage
  • Financial Management
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • For Field Service
  • For Handyman Industry
  • For Janitorial Services
  • For Moving Companies
  • For Pest Control Companies
  • For Plumbing Industry
  • GPS
  • Geographic Maps
  • Image Capture
  • Intake Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Management
  • Local Moves
  • Location Tracking
  • Maintenance Scheduling
  • Marketing Automation
  • Messaging
  • Military / GSA Moves
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Time Clock
  • Opportunity Management
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photos / Images
  • Preventive Maintenance
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring Orders
  • Recurring Tasks
  • Reminders
  • Repair Tickets
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Route Management
  • Routing
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Status Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features31
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Sync
  • Chemical Usage Tracking
  • Client Management
  • Client Portal
  • Commercial Moves
  • Communication Management
  • Communications Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Estimating
  • File Storage
  • Financial Management
  • For Carpet Cleaners
  • For Commercial and/or Industrial Electrical Contractors
  • For Field Service
  • For Handyman Industry
  • For Janitorial Services
  • For Moving Companies
  • For Pest Control Companies
  • For Plumbing Industry
  • GPS
  • Geographic Maps
  • Image Capture
  • Intake Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Management
  • Local Moves
  • Location Tracking
  • Maintenance Scheduling
  • Marketing Automation
  • Messaging
  • Military / GSA Moves
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Time Clock
  • Opportunity Management
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photos / Images
  • Preventive Maintenance
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring Orders
  • Recurring Tasks
  • Reminders
  • Repair Tickets
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Route Management
  • Routing
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Status Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations15
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations2
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kickserv

Very pleased with kickserv

Reviewed 7 years ago

I have a small service business and tried quite a few field service management systems before deciding on kickserv. It provides a great value for any field service business, has the majority of features I was looking for and most importantly, my technicians find it very easy to use so getting them to complete their work orders isn't a problem. Also, I frequently receive notifications from kickserv about new features being added and updates being made to the system so I know they are actively working to make kickserv better and better. I would recommend kickserv to anyone looking for a solution to their field service management business.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Kickserv

Kickserv is a great asset to our company. Direct contact support (phone) would make it even better.

Reviewed 5 years ago

Greater perspective over field operations.

Pros

The features and functionality work well for us. We would like greater integration of labour values and mark up rates so the system can be more tailored towards a greater perspective of total company earnings. We think Kickserv has a very bright future under the right circumstance.

Cons

The system is going in the right direction but needs greater refinement while adding more diversity so the product can be tailored to difference business sectors.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Kickserv

VERY good software for the price, but lacking in some features

Reviewed 5 years ago

Ease of use and a great price

Pros

I love the intuitive layout and design of Kickserv. It's very easy to navigate, and extremely easy to train new users on.

Cons

It lacks some basic functionality you'll find with other SaaS Field Service software out there. The API is not reliable or robust for anything more than very simple queries. No webhooks. Very limited notification capabilities. No good dashboard.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kickserv

Horible

Reviewed 5 years ago

we are getting better at troubleshooting problems created by the software.

Pros

when it works it's exactly what we need. it seems i need 100 characters to submit this form. unfortuantely I can't seem to find 100 nice words to say about your service.

Cons

there are way too many glitches for the price tag & support is never anywhere to be found. In the time it took for your tech support to get back to us we have already found another field management software and are taking the steps to transfer over. unfortunately, we are running a business and don't have the time to waste while ksa gets their act together. we would expect this of a beta test, not a paid service.

Vendor response

The "glitches" or downtime he is correct. They were to numerous during our migration of customers from legacy to our new Kickserv platform in April 2017. We have since corrected all those issues inherited from that one time event. We apologize very much so that we did not anticipate those issues better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Kickserv

Works very well in scheduling and communication with our technicians.

Reviewed 5 years ago

Organization, better communications with technician out in the field.

Pros

Ease of Use, the better performance with our technicians, communications, and scheduling. The reminder/notification feature comes into use quite often.

Cons

Does not translate/render as well as we would like on mobile phones. Some information that can be seen on a PC is missing when viewing on a mobile phone.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Kickserv

Kickserv Review

Reviewed 3 years ago

Overall good experience as a desktop and in field user.

Pros

Ease of use for invoices as a template, all invoices look the same for every client. Easy to adjust line items and pricing as needed. Taking pictures within the app has been a great addition.

Cons

App is glitchy and doesn't display charges in correct order. If taking a picture with the app, it doesn't save to the phone. Meaning, if signal is lost and the picture doesn't upload the picture is lost. This has led to us making a trip back to re-take a picture that didn't load or save.

Vendor response

Thank you so much for your kind words, Ryan. We really appreciate you taking the time out to share your experience with us. At this time, we have added the ability to arrange your charges in any way that you prefer. However, whenever you work around limited cell service areas you will want to save all images to your phone to upload later to Jobs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kickserv

A Must Have for Service Companies!

Reviewed 11 years ago

I highly recommend SSK to anyone that utilizes field staff in the service industry. In fact I am sure there could be additional applications such as in salons or spas scheduling beauticians or technicians. Overall win for the user.

Pros

I have been using SSK for several years now and it has had a tremendous positive impact on my business. It was very easy to implement and customize and I have new employees adopting use within a day. We use SSK for scheduling which has a great drag and drop feature for rescheduled jobs. We also pretty much do all of our billing and payments directly through SSK and sync with QuickBooks. It is a great time saver from the time we answer the phone to the time the job is complete and payment is made. To top it off the support is great. I have had very few issues but when they have arisen they were handled promptly and with care. My business without it is tantamount to not having a cell phone in these days and times.

Cons

I would like to see more CRM features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kickserv

Love the ease

Reviewed 7 years ago

Will upgrade to 5 stars when android app is released. I've used a few different field service apps and found this one easiest to manage. This has great integration with quickbooks online. Would like to see more integration with 3rd party forms.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kickserv

A nice alternative to desktop software

Reviewed 7 years ago

For quite awhile I have been looking for an online dispatch program that integrates with Quickbooks online. I discovered Kickserv by searching intuit apps. We did a trial version for a couple week and it met all our expectations. I would definitely recommend a try.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kickserv

The Best Business Scheduling Program is KickServ

Reviewed 9 years ago

We are a midsize service company with over 10 service technicians. Kickserv has made is easy to schedule appointments and user friendly. The ability to be mobile on tablets with real time between the office and the field is awesome. We have used several different scheduling programs and Kickserv offers the easiest, fastest, and most updated program on the market.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Kickserv

Love this program!

Reviewed 6 months ago

I absolutely love this program and highly recommend it. The best CRM I have ever used, I have over 20 years plus experience with CRM programs so that says a lot.

Pros

This program talks with Everything! Your QB software, and has an app for out in the field. I can do everything start to finish in this program.

Cons

I would love the ability to color-code technicians out in the field on the calendar.

Vendor response

Hello, 10/10 is awesome! We are glad to hear that you love Kickserv and that we are meeting your needs and expectations! I would love to have the opportunity to speak to you about our color-coding options in Kickserv. You can reach me directly at Juan.herrera@kickserv.com Thank you for taking the time to leave us a review and for being a part of the Kickserv family!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Kickserv

The best thing we have implemented in the business since the mobile phone

Reviewed 8 years ago
Pros

They have excellent vendor support, and it's easy to use for all staff from admin to field.

Cons

The only faults we have found is the inability to create teams, set up multi-day jobs, and there's no Xero integration.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kickserv

Awesome Customer Service and Tech Support!

Reviewed 7 years ago

I have been searching for a Field service software for at least a month. We are a small service based company using paper work orders that get signed out in the field and then are used for invoice creation when they make it to the office - we have paper everywhere! I needed to be able to sync with QuickBooks desktop, not spend a ton of money, and get rid of paper, Kickserv fit the bill. Their customer support is awesome! My emails get responses even at 12:30 in the morning. I just can't say enough about the great customer service. Their tech support has just been awesome, and their price point is great compared to other software I have investigated.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Kickserv

Ender User of Kickserve

Reviewed 3 years ago

It has always worked perfectly when i need to use it other than portrait landscape issue.

Pros

it is very easy to use, it does what i need it to do in the field.

Cons

The app needs support for portrait and landscape, i use do everything on my ipad with a keyboard which makes app virtually useless, so i end up using web browser version of kick service to all my invoicing.

Vendor response

Thank you, Jesse. Your loyalty and willingness to take a moment to give us feedback is worth a lot to us. Reach out to us with our in-app chat support regarding your specific iPad functionality because improvements have been made within the new app version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kickserv

Cheaper than similar programs, but for a reason.

Reviewed 5 years ago

More efficient work flow management from estimate to invoice.

Pros

It's easy to use and it looks very professional to customers when they view estimates, invoices, etc. The customer portal was a great selling feature for customers with multiple properties.

Cons

Frequent server downtime causes costly and frustrating downtime for office/field staff. Customer service isn't the most responsive, and one request took 4 months to get an answer. Custom templates sound like a great feature, but they don't respond very well within the program and are difficult to create. Mobile app is buggy and practically unusable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Kickserv

Easy for my team to use!

Reviewed 4 years ago

As previously stated, it is easy for my team to use and allows our clients to see the same thing we are looking at to ensure transparency.

Pros

I like that it is easy for every member of my team to use from field techs to office staff including our clients. Everything is very straightforward and for the most part able to be customized to our needs.

Cons

The mobile app is glitchy at times requiring work arounds to ensure that the guys in the field can function.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Kickserv

#1 in Customer Relationship Management & Dispatching software

Reviewed a year ago

Kickserv has streamlined my service-based business. It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.

Pros

It is easy to start using the kickserv system, especially since they have such a phenomenal support staff

Cons

I have used this software for over 8 years and the ONLY thing I still would like to see is a more robust search ability. For example, if I were to look for every job that I did "carpet cleaning," I would get a list (instead of having to pull a report).

Vendor response

Hello Richard - You have been a fabulous advocate of Kickserv over the years. I'm glade we are helping your business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Kickserv

Pretty Pleasant

Reviewed 5 years ago
Pros

Keeps all of my office and field workers on the same page. Love that it can also sync to my QB Desktop software.

Cons

Can't edit invoices on Kickserv after they are synced with QB. A lot of steps to email the estimate after it's prepared. Downtime during the day when I'm trying to pull opportunities up and provide customers with a quote. Can't easily view line items on invoices on the Android Mobile app. Support takes a day to get a hold of you sometimes. I also don't like that the IP of the customer is not included when they sign an invoice, as my lawyer advises it may not hold up in court for the signed contract without it. I also wish I could integrate payments with my Authorize.net account. pany sets) for credit card use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Kickserv

I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.

Reviewed 5 years ago

The customer service is amazing. Everyone is real helpful and able to get us situated quickly and efficiently.

Pros

Field invoicing is a great feature. It allows us to take a payment right in the app and it will directly upload to our office.

Cons

I would like to be able to view a full calendar in the app.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Kickserv

good on desktop, good customer service with a slow and sometimes unusable app

Reviewed 5 years ago

it is the best we've used so far. But can be improved. The tweaks look to be minor to make it a much better product.

Pros

I like the ability to link photos to the jobs. Seeing where all the jobs are on a map is nice. Being able to send a nice invoice to the customers and track it has been great Also, the link to stripe for the customer has also been very helpful.

Cons

The places the jobs and invoices goes needs to be cleaned up. Unless you know what you are exactly looking for they disappear sometimes. The app is not appropriate to use in the field. (no email input) Stripe is cumbersome and not easy to process in the field. The quickbooks feature should be included. The desktop fee is way to expensive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Kickserv

What a product! Cutting edge!

Reviewed 8 years ago
Pros

They are always on the cutting edge. Trying their best to be the best!

Cons

It could have a better App for IOS and Android. I would love to have an Android app that functions well for field crews and estimators.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kickserv

Tried the rest, then found the BEST

Reviewed 7 years ago

I am a small business owner with lofty aspirations. When we started our new brand, our Field Services Software was a HUGE priority. We have tried, tested, and purchased half a dozen of the other field services software applications listed on capterra. I became SO discouraged that when I came around to Kickserv I was looking for the software that, to be frank, sucked the least. I have found THE BEST...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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Kickserv

Great service

Reviewed 3 years ago
Pros

Easy to use. Can use on a smart phone

Cons

Can't just take service location off

Vendor response

Thank you so much for your kind words, Billy. We really appreciate you taking the time out to share your experience with us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

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Kickserv

Ten star customer service!

Reviewed 8 years ago

I have to commend Kickserv on outstanding customer service. I only went through the trial testing but any question or need and they are right on it. I think this software is really great and priced right.... maybe a little on the low side for all of the features that are included. We have a particularly unusual outsourcing needed that just doesn't quite fit or I would be using Kickserv daily to run my field service business. I haven't given up and know in the near future the few little features we need will be there and I will be back.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

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Kickserv

Kickserv has helped our business be more efficient

Reviewed 7 years ago

Kickserve has allowed us to be more efficient and manage our workflow from anywhere on the go. They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.

Pros

No pros were added to this review

Cons

No cons were added to this review