Naranga Pricing, Features, Reviews & Comparison of Alternatives

Naranga

Franchise operations management platform

4.67/5 (15 reviews)

Naranga overview

What is Naranga?

Naranga is a cloud-based franchise management platform, which includes tools for operations management, employee training, multi-channel marketing, lead generation, audit management, and more. The system is designed for franchisors in the retail and hospitality industries, and offers native mobile applications for iOS and Android devices.

Naranga’s operations management solution, ncompass, gives users real-time insight into the development progress and performance of each of their franchise locations, with real-time stats, reporting, and instant messaging with team members. History records and contract expiration alerts assist users with managing compliance, and all open tickets can be organized and managed in the centralized solution center. Field audits can be carried out with nsight, with users able to configure custom quality assurance review (QAR) surveys with space for auditors’ comments and recommendations, and direct communication with field auditors wherever they are. GPS-enabled tools can be used for managing remote employees, with check-in/check-out capabilities, and time tracking. Surveys can be uploaded, updated, and scored in real-time, and users can track any brand inconsistencies between franchise locations.

Employee training can be managed through nspire, where users can create or upload training content and share this with employees. Assessments and usage reports can be used to track the effectiveness of training and the participation of each location. Franchise marketing is handled by nteract, with tools for promotional video creation, email campaign automation, digital signage, discounts, coupons, sweepstakes, and more. A suite of reporting tools allow users to track the success of all their campaigns. Finally, emaximation lead management software enables the capture, distribution, assignment, and scoring of leads, with real-time sales activity alerts, automated task prioritization, lead source effectiveness analysis, and more.
www.naranga.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Naranga screenshot: The ncompass dashboard gives users insight into the progress and performance of each franchise locationNaranga OverviewNaranga screenshot: The live wall in ncompass enables communication with employeesNaranga screenshot: The love wall can be filtered to only include specific post typesNaranga screenshot: All open tickets can be organized and managed in the solution centerNaranga screenshot: Tickets can be assigned to staff membersNaranga screenshot: nsight allows users to carry out field audits, and manage remote employeesNaranga screenshot: Franchise locations can be viewed on a map in nsightNaranga screenshot: Users can chat with team members in real-time with NarangaNaranga screenshot: Instant messaging enables communication between managers and remote employees or field auditorsNaranga screenshot: Leads can be captured and managed through emaximation

Naranga reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.6
  4.9
Alyssa Schulte

Our experience with Naranga has been extremely positive thus far!

Used daily for 1-2 years
Reviewed 2018-05-17
Review Source: Capterra

Tracking our system's overall injuries and facility inspections, as well as utilizing the marketplace for purchasing.

Pros
We were able to have the team custom develop our Injury Reporting module and it opened up the platform to new levels of usage for our company.

Cons
We are overall very pleased with the software, we wish all of the applications were available in one area for the location users and browser-based. We have some franchisees that are technophobic and getting them to use any iOS product for Nsight has been difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Natalie Chriqui

Simply the Best

Used daily for 2+ years
Reviewed 2016-06-15
Review Source: Capterra

Naranga is the only franchise development technology provider that was able to customize their system to meet all the needs of our organization. Their main competitors attempted to do so but were unable.

Pros
Extremely light, fast, versatile, mobile, and simple to use. Anything and everything we ever need is at our fingertips with this system.

Cons
It can take upwards of a month or two for new users to become fully familiar with all the system's features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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DAve Shaw

Review of Emax - not Naranga

Used daily for less than 6 months
Reviewed 2019-02-18
Review Source: Capterra

It's OK. Ease of use is the biggest problem

Pros
It's stable. Been around for a long time; has a lot of functionality

Cons
Reports are weak; requires Naranaga personnel to do a lot of things that I should be empowered to do

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Laura Abel

Fantastic product and people

Used daily for 1-2 years
Reviewed 2018-04-24
Review Source: Capterra

Pros
As a franchise start up, it's imperative we have a vendor for our operations that can customize as we grow. Naranga/ncompass has surpassed expectations and enabled us to streamline operations, communication, on boarding processes, and house information in an easily accessible way for our franchise owners. We look forward to utilizing more of the features in the near future.

Cons
Nothing comes to mind. The team has been very professional and timely with everything from responses to questions and customizations to ensure the software is well suited to our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John Bornoty

The team and Naranga are great! With so many modules, their training and support are very good.

Used daily for 6-12 months
Reviewed 2018-04-20
Review Source: Capterra

Pros
I have everything about my franchisees in a single software solution. It can be used from a PC o mobile device

Cons
The software is a bit "clunky". It does not integrate as seamlessly as it should, or flow smoothly. Naranga dos make constant updates and does appear to listen to its customers but there is still more work to do to make it more user friendly and better integration between modules

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Naranga pricing

Pricing options
Subscription
View Pricing Plans

Pricing is per location - further information is available on inquiry.

Naranga features

Activity Dashboard
Auditing
Compliance Management
Real Time Data
Real Time Reporting
Reporting & Statistics

API (672 other apps)
Activity Tracking (330 other apps)
Audit Trail (319 other apps)
Automatic Notifications (520 other apps)
Billing & Invoicing (305 other apps)
Customizable Reporting (415 other apps)
Data Import/Export (391 other apps)
Document Management (317 other apps)
Document Storage (312 other apps)
Inventory Management (429 other apps)
Inventory Tracking (337 other apps)
Monitoring (302 other apps)
Third Party Integration (433 other apps)
Workflow Management (427 other apps)

Videos and tutorials

Additional information for Naranga

Key features of Naranga

  • Real-time chat
  • Search functionality
  • Progress tracking
  • Photo upload
  • Compliance management
  • History logs
  • Contract expiration alerts
  • Real-time dashboard
  • Reporting & statistics
  • Feedback collection
  • Location performance tracking
  • Field audit management
  • Quality Assurance Review (QAR) surveys
  • Lead capture
  • Lead distribution
  • Lead assignment
  • Lead scoring
  • Automated task prioritization
  • Real-time alerts
  • Automated email marketing
  • Sales performance tracking
  • Training management
  • Usage reporting
  • Promotional video creation
  • Campaign tracking
  • Personalized marketing
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Benefits

ncompass gives users real-time insight into location development progress and performance, enables real-time chat between team members, alerts users to expiring contracts, and organizes open tickets in a centralized solution center.

The nsight field audit solution enables users to configure custom quality assurance review (QAR) surveys with space for comments and recommendations, communicate with field auditors, track brand inconsistencies between locations, and automatically send a PDF of the review results via email to location managers or owners.

Leads can be captured, distributed, and scored by emaximation, with real-time alerts for marketing and sales activity, automated task prioritization, lead nurturing, and more.

Employee training can be managed through nspire, which enables users to upload or create training materials, push updates and training news to employees, and report on participation by each location.

Using the marketing module, nteract, users can create promotional videos, automated email campaigns, discounts, coupons, digital signage, and more, and track the success of all campaigns.