App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

FranConnect Logo

Franchise software for the entire franchise lifecycle

Last updated: October 2024

visit website

Table of Contents

FranConnect - 2025 Pricing, Features, Reviews & Alternatives

What is FranConnect?

FranConnect is a cloud-based franchise management solution designed to help manage the entire franchise lifecycle, including franchisee onboarding, training, customer relationship management (CRM), sales, field ops, financial data management, communications, marketing, performance tracking, and more. The software is suitable for franchises and multi-location businesses of any size, across all industries.

FranConnect provides users with a unified information system, enabling centralized management of compliance and historical records. All unit data can be managed from one location, and alerts are generated automatically for important events such as legal violation notifications, insurance expirations, renewal dates, and payments due. All contract transfers, expirations, renewals, and terminations can be tracked, and information can be shared to keep the organization aligned on unit history and status. Field operations can be managed, including field team and franchisee activity, store visit reports, follow-up tasks, franchisee self-evaluations, performance benchmarking, reporting and dashboards, and more. Non-compliance trends can be identified and programs created to address issues.

FranConnect’s franchisee onboarding tools aim to streamline the process of opening new franchise locations, including construction, employee training, and opening events. Workflow-based project plans enable collaboration between multiple departments and allow users to track all steps, tasks, and documentation, create milestones, track onboarding timelines, and receive overdue task alerts. Custom online courses can be developed to train franchisees and employees, automate onboarding training, and measure performance. FranConnect also offers a centralized communications hub, marketing management, CRM functionality, franchise insights, financial data management, and more.

Benefits of using FranConnect

  • Trigger alerts are automatically generated for important events, including renewal dates, insurance expiration dates, payment due, and legal violations.

  • Franchisee engagement can be built up through self-evaluations, and performance metrics can be correlated and benchmarked to enact change.

  • The central communications hub provides users with permission-controlled access to marketing materials, operating manuals, and other corporate-sanctioned assets, company news, new information alerts, a searchable social portal for sharing best practices and ideas, ePolling for feedback collection, and more.

  • Online programs can be developed for employee onboarding and training, with support for SCORM-compliant content, assessments and reports to track employee engagement, and measurement of performance tied to training requirements, business objectives, and human capital management.

  • Brand presence and reputation can be managed online and offline, with reviews, mentions, and social presence monitoring, customer feedback collection, and an online system for franchisees to order merchandise, equipment, and logo wear.
  • Starting from

    ic-pricetag

    No pricing info

    book a demo

    FranConnect's key features

    Most critical features, based on insights from FranConnect users:

    Lead Capture
    Lead Segmentation
    Access Controls/Permissions
    Mobile Access
    Brand Management
    Customer Journey Mapping

    All FranConnect features

    Features rating:

    Search/Filter
    Real-Time Data
    Process/Workflow Automation
    Pipeline Management
    Performance Metrics
    Opportunity Management
    Online Store
    Multi-Location
    Monitoring
    Mobile App
    Marketing Automation
    Leaderboards
    Lead Qualification
    Lead Nurturing
    Lead Management
    Lead Generation
    Lead Distribution
    Job Scheduling
    Interaction Tracking
    Franchise Operations Management
    Workflow Management
    Website Management
    Web Forms
    Transfers/Routing
    Third-Party Integrations
    Template Management
    Task Management
    Source Tracking
    Social Media Integration
    Segmentation
    Sales Trend Analysis
    Sales Reports
    Sales Pipeline Management
    Sales Forecasting
    Revenue Management
    Reporting/Analytics
    Reporting & Statistics
    Reminders
    Referral Tracking
    Franchise Intranet
    CRM
    Credit Card Processing
    Contact Management
    Construction Tracker
    Compliance Management
    Commission Management
    Commenting/Notes
    Campaign Management
    Call Logging
    Calendar Management
    Billing & Invoicing
    Automatic Re-ordering
    Audit Management
    Assignment Management
    Appointment Scheduling
    API
    Alerts/Notifications
    Activity/News Feed
    Activity Dashboard
    Forecasting
    For Sales Teams/Organizations
    File Sharing
    Event Triggered Actions
    Employee Management
    Email Tracking
    Email Templates
    Email Marketing
    Email Management
    Electronic Signature
    Drag & Drop
    Document Storage
    Document Management
    Data Import/Export
    Customizable Templates
    Customizable Reports
    Customizable Fields
    Customizable Branding
    Customer Database

    FranConnect alternatives

    FranConnect logo
    4.3
    (183)
    visit website

    Starting from

    ic-pricetag

    No pricing info

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    GreenRope logo
    4.3
    (155)
    visit website

    Starting from

    99

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    Zoho CRM logo
    4.3
    (6.9K)
    visit website

    Starting from

    14

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    NetSuite logo
    4.2
    (1.6K)
    visit website

    Starting from

    ic-pricetag

    No pricing info

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support

    FranConnect pricing

    Value for money rating:

    Starting from

    ic-pricetag

    No pricing info

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    FranConnect support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    FAQs/Forum
    Knowledge Base
    Chat

    Training options

    Live Online
    Webinars
    Documentation
    Videos
    In Person

    FranConnect reviews

    Overall rating

    4.3

    /5

    183

    Positive reviews

    87

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.32/10
    Rating distribution

    5

    4

    3

    2

    1

    77

    82

    22

    2

    0

    Pros
    I love how organized everything is in FranConnect. I love how easily I can get training on the software and the support team is very responsive.
    Overall, the customer experience has been good. They are very responsive with your questions/concerns.
    FranConnect is a highly secure way to connect multiple offices to one another across a franchise. It gives the ability to share and collaborate on best practices.
    Cons
    We've only experienced one quarterly upgrade with Sky and it triggered lots of problems when it went live. It does make us a little concerned for the next upgrade happening in a few weeks.
    As you can imagine, we got over 800 replies threatening us, demanding explanations, and more. It took us a month to calm everyone down and explain it was an accident.
    It's as crappy as Salesforce for a number of reasons.

    FranConnect FAQs

    Q. What type of pricing plans does FranConnect offer?

    FranConnect has the following pricing plans:
    Pricing model: Subscription


    Q. Who are the typical users of FranConnect?

    FranConnect has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does FranConnect support?

    FranConnect supports the following languages:
    English, German, Italian, Portuguese, Spanish


    Q. Does FranConnect support mobile devices?

    FranConnect supports the following devices:
    Android, iPad, iPhone


    Q. Does FranConnect offer an API?

    Yes, FranConnect has an API available for use.


    Q. What other apps does FranConnect integrate with?

    FranConnect integrates with the following applications:
    Microsoft Outlook, Amazon S3, Calendly, Gmail, Xpressdocs Brand Management, Docusign, Google Drive, Boomi, Twilio, HubSpot CRM


    Q. What level of support does FranConnect offer?

    FranConnect offers the following support options:
    Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat

    Related categories