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FranConnect

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Franchise software for the entire franchise lifecycle

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FranConnect Pricing, Features, Reviews and Alternatives

FranConnect product overview

Price starts from

24.99

/user

Per month

What is FranConnect?

FranConnect is a cloud-based franchise management solution designed to help manage the entire franchise lifecycle, including franchisee onboarding, training, customer relationship management (CRM), sales, field ops, financial data management, communications, marketing, performance tracking, and more. The software is suitable for franchises and multi-location businesses of any size, across all industries.

Key benefits of using FranConnect

  • Trigger alerts are automatically generated for important events, including renewal dates, insurance expiration dates, payment due, and legal violations.

  • Franchisee engagement can be built up through self-evaluations, and performance metrics can be correlated and benchmarked to enact change.

  • The central communications hub provides users with permission-controlled access to marketing materials, operating manuals, and other corporate-sanctioned assets, company news, new information alerts, a searchable social portal for sharing best practices and ideas, ePolling for feedback collection, and more.

  • Online programs can be developed for employee onboarding and training, with support for SCORM-compliant content, assessments and reports to track employee engagement, and measurement of performance tied to training requirements, business objectives, and human capital management.

  • Brand presence and reputation can be managed online and offline, with reviews, mentions, and social presence monitoring, customer feedback collection, and an online system for franchisees to order merchandise, equipment, and logo wear.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    FAQs/Forum
    Knowledge Base
    Chat

    Training options

    Live Online
    Webinars
    Documentation
    Videos
    In Person

    FranConnect pricing information

    Value for money

    4.2

    /5

    182

    Starting from

    24.99

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    FranConnect features

    Functionality

    4.2

    /5

    182

    Total features

    87

    4 categories

    Most valued features by users

    Activity Dashboard
    Alerts/Notifications
    Third-Party Integrations
    Reporting & Statistics
    API
    Reporting/Analytics
    Data Import/Export
    Customizable Reports

    Functionality contenders

    FranConnect users reviews

    Overall Rating

    4.3

    /5

    182

    Positive reviews

    87

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.33/10
    Rating distribution

    5

    4

    3

    2

    1

    77

    81

    22

    2

    0

    Pros
    I love how organized everything is in FranConnect. I love how easily I can get training on the software and the support team is very responsive.
    Overall, the customer experience has been good. They are very responsive with your questions/concerns.
    FranConnect is a highly secure way to connect multiple offices to one another across a franchise. It gives the ability to share and collaborate on best practices.
    Cons
    We've only experienced one quarterly upgrade with Sky and it triggered lots of problems when it went live. It does make us a little concerned for the next upgrade happening in a few weeks.
    As you can imagine, we got over 800 replies threatening us, demanding explanations, and more. It took us a month to calm everyone down and explain it was an accident.
    It's as crappy as Salesforce for a number of reasons.

    Overall rating contenders

    BP
    AvatarImg

    Blair P.

    Director of Recruiting

    Staffing and Recruiting, 11-50 employees

    Review source

    Overall Rating

    Great way to connect multiple locations

    Reviewed 3 years ago

    Transcript

    Blair P.: Hi, my name is Blair and I am a director of recruiting at a staffing and recruiting national...

    AvatarImg
    AvatarImg

    Rachel H.

    Marketing Program

    Marketing and Advertising, 11-50 employees

    Review source

    Overall Rating

    FranConnect is not a good software

    Reviewed 3 years ago

    Transcript

    Rachel: My name is Rachel. I'm a freelancer in marketing. I give FranConnect a one. For more reviews,...

    AR
    AvatarImg

    Verified reviewer

    Health, Wellness and Fitness, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Orangetheory Fitness Review

    Reviewed 5 years ago

    I have been working with FranConnect for approx the past 2.5 years. I think some small tweaks in regard to system duplication (of data) and the modules "speaking" to each other could be easier. generally, we receive great software support but I would like to see a little more in regards to looking to them as the expects on their software and how we can use it at orangetheory to improve network functionality and improve internal business processes.

    Pros

    It is very Admin friendly - i can make majority of internal changes for the HQ office on a daily basis

    Cons

    System updates and enhancements do not always transition smoothly with customizations

    AR
    AvatarImg

    Verified reviewer

    Retail, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Ubiquitous within the Franchise Industry

    Reviewed 6 years ago

    I have used FranConnect while working with a number of Franchisors. Have looked into others but have not found one as committed and responsive to the franchise industry as they are.

    Pros

    Once you get it set up for your specific company and learn the workarounds, FranConnect is relatively easy to use. The best thing about the software, quite frankly, is their tech support... very patient and thorough (although takes a while to get the wheels in motion on any given issue since they are "offsite" and there seems to be a long queue).

    Cons

    A number of the modules and steps within them are simply not intuitive to set up or navigate. Most difficult is the creation and implementation of e-mail campaigns. Granted, this could be because we are not on the most recent version.

    AR
    AvatarImg

    Verified reviewer

    Retail, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Helpful, Modular Software for Managing a Franchise Business

    Reviewed 5 years ago

    Overall, the staff and support at Franconnect have been good to great. We have seen significant improvements in their platform over the last 8 years and they seem to be committed to constant improvement.

    Pros

    Franconnect Sky offers various modules [a la carte] that you can use at different stages of your franchise system. Being able to pick and choose is both affordable and efficient. The online platform is also constantly being updated based on customer feedback as part of their subscription.

    Cons

    The software is not very intuitive as yet. It doesn't really have a modern interface.The preview features for the libraries aren't great and it's not completely robust. However, it may have the options needed for the majority of systems though.

    AR
    AvatarImg

    Verified reviewer

    Retail, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Not on Skye

    Reviewed 6 years ago

    On the old software, we have experienced outages during very important times for our events. FC usually responds very quickly to our needs and works hard to come up with workarounds on an outdated system, to take care of us!

    Pros

    I like that the FranConnect software has so many components right at my fingertips. The different modules add up to the collection of so much of our systems information.

    Cons

    Because we are event based and not brick and mortar, we are still on an outdated, highly customized version of FranConnect. I would love to be able to move to Franconnect Skye, since from what I've seen, it is a much better system for what we need.

    AR
    AvatarImg

    Verified reviewer

    Hospital & Health Care, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Pros and Cons

    Reviewed 5 years ago

    We've been using FranConnect for the past 5 years that I've been employed here, I've used other platforms at previous employment. I feel it's a decent software but can be cluttered and overwhelming.

    Pros

    I like the search bar and being able to type in what I'm looking for. Most of the time I can find what I'm looking for.

    Cons

    I don't like that to preview documents, they automatically download. You should be able to click on documents in the library, see previews and make the decision to download. It's overwhelming when it comes to searching for a document or photo.

    FranConnect FAQs

    Q. What type of pricing plans does FranConnect offer?

    FranConnect has the following pricing plans:
    Starting from: $24.99/month
    Pricing model: Subscription


    Q. Who are the typical users of FranConnect?

    FranConnect has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does FranConnect support?

    FranConnect supports the following languages:
    English, German, Italian, Portuguese, Spanish


    Q. Does FranConnect support mobile devices?

    FranConnect supports the following devices:
    Android, iPad, iPhone


    Q. Does FranConnect offer an API?

    Yes, FranConnect has an API available for use.


    Q. What other apps does FranConnect integrate with?

    FranConnect integrates with the following applications:
    Microsoft Outlook, Amazon S3, Calendly, Gmail, Xpressdocs Brand Management, Docusign, Google Drive, Boomi, Twilio, HubSpot CRM


    Q. What level of support does FranConnect offer?

    FranConnect offers the following support options:
    Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat

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