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Field service software for pest control businesses

(5)

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PestPac Features

Features Summary

Functionality

3.9

/5

232

Total features

46

3 categories

PestPac features

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Automated Scheduling
Barcode/Ticket Scanning
Billing & Invoicing
CRM

Common features of Pest Control software

API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Billing & Invoicing
CRM
Calendar Management

Price starts from

1

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.9

/5

232

Price starts from

1

Total Features

46

Unique features

  • API

  • Pest Activity Tracking

  • Pesticide Usage Tracking

  • Barcode/Ticket Scanning

Functionality

4.3

/5

5.6K

Price starts from

50

/user

Per month

Total Features

117

Features in Common

16

Unique features

  • For Real Estate

  • Forecasting

  • Collaboration Tools

  • Remote Access/Control

Functionality

4.5

/5

2.7K

Price starts from

69

Per month

Total Features

144

Features in Common

40

Unique features

  • Estimating

  • For AEC Industry

  • Booking Management

  • Price and Cost Calculations

Common PestPac comparisons

PestPac logo
Briostack logo
PestPacvsBriostack
PestPac logo
GorillaDesk logo
PestPacvsGorillaDesk
PestPac logo
FieldRoutes logo
PestPacvsFieldRoutes
PestPac logo
Jobber logo
PestPacvsJobber
PestPac logo
Housecall Pro logo
PestPacvsHousecall Pro
PestPac logo
ServiceWorks logo
PestPacvsServiceWorks
PestPac logo
Kickserv logo
PestPacvsKickserv

Reviewers who mentioned features said:

MV
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Mary V.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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After 15 years, I'm Still Happy with Choosing PestPac

Reviewed 5 years ago

The folks at WorkWave have always been wonderful and polite. They've often gone out of their way to help me find a solution to how I want to use the system and will be clear when my requests are not obtainable. They believe in their product and appreciate suggestions that can help to advance the usability of the software. Since we're close in proximity to their home office, their Project Managers have gone into the field with our Technicians just to observe how we are using the software and how it can be improved.

Pros

The PestPac product is very expansive. It performs so many functions very well and integrates them within the system seamlessly. The routing and scheduling has created substantial efficiencies in our routes. Also, as extensive as the system is, it is not terribly difficult to use and understand. I appreciate that WorkWave is always making tweaks and modifications to improve performance and usability.

Cons

There is so many faucets to this software which is great, but sometimes overwhelming. You don't always know where to find the option change you are looking for, or if it exists. It's also difficult to know in advance how one set-up or change in selection will impact bill/work routing/reporting. Also, there isn't always help on a page, or the help is not helpful. I do think in the past that some new...

Vendor response

Hi Mary - Thank you so much for your review, we are glad to hear you are still finding success with our software after 15 years!

BS
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Brad S.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great software

Reviewed 3 years ago

We love Pestpac! My employees can work from home if needed because it is in the cloud. The pestpac mobile app allows my technicians and sales staff to work entirely with iphones and ipads. No more pre-printing tickets for the day, which saves time and money from needless trips back and forth to the office. Also, the customer support is quick, efficient, and will stay with us until our questions are anwered.

Pros

Pestpac software has transformed my business of the last five years. During that time, Pestpac has given us the tools to go paperless, collect customer reviews on an automated basis, digital sales presentations in the field, and streamlined contacting our customers with their automated texting feature. As a result, my revenues have gone up by 50% while adding very few employees.

Cons

There seems to be a larger learning curve for implementing add on software features. It usually takes us longer to implement, but is always worth it in the end.

Vendor response

Hi Brad! Thank you for your review. We are so happy that PestPac has transformed your business! We love to hear success stories like you increasing your revenue by 50%, congratulations! We are also glad that PestPac was able to help you adapt to mobile and remote work. We look forward to our continued relationship with Preferred Pest Control.

JS
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Jennifer S.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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PestPac - How we feel after using for 3 years...

Reviewed 5 years ago

Personally I love PestPac. It's frustrating at times, but I feel that I know what the software can and can't do. For example, the Dashboard just doesn't work for us. I want to know how many cancels I have per month - true cancels - but the Dashboard will tell me how many deletes, how many deactivates, etc. I just want to know my losses - so I have to pull separate reports that I put in Excel to create my own accurate dashboard. I feel comfortable using PestPac and know what it's limitations are - and I know how to compensate for them - However, the inability to bill monthly is killing us. If this is not something that PestPac can fix quickly I'm afraid we will be looking at switching software.

Pros

I like that I can do everything from send out estimates/leads to see my customer calls pop up on my screen, to hitting three buttons to run renewals. I like that I can get almost any data I need. I like that the customer support teams is very helpful, knowledgeable and friendly. PestPac offers a single solution to run a pest control and lawn care business. I like the levels of permission as a manager that I can give to my staff. I LOVE the task feature and the call features. I love that lead management is integrated with the set up and I don't have to enter information twice. I love the service set-up report. I love the collections module and the way it helps me track customers that are over 120 days past due and is integrated directly with ARM.

Cons

The main reason we are even considering switching from PestPac is because I cannot bill on a subscription basis from the account. Meaning, if I set up 2 payment plans - because my customer has 2 different services with my company (ie. pest and lawn) that when on autobill it charges my customers twice. This is a nightmare!! We have lost customers because they don't understand why we can't give them...

MK
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Marsha K.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tools and addition to any pest control company

Reviewed 5 years ago

In general, I LOVE pest pac. It has made our business so much better by using it. I would highly recommend to anyone looking for pest control software. There are so many tools and pieces to use and add it you want, it is GREAT!

Pros

Customer support is excellent! I can't ask for anything better! Anything that you are unsure about, you can ask questions and get quick answers. Anything you need... training and support, they are right there to schedule time to train and go over things that you may even have already been trained on but need a refresher. Questions of any kind or problems, support will help right away. This is SO nice and comforting to know when experience with other companies in the past is not at all like this generally. Scheduling -Route OP and dynamic planner is good, especially if you have never used a scheduler for pest control, it is great. Reports are awesome!! You can run just about any report however you want...great details to help you watch over the business.

Cons

Some of the scheduling in Route OP and dynamic planner needs attention. There are a some things that make it not work as efficiently as it could. In general it is a pretty good software, I just wish some of the ways the scheduler works were corrected to make this work better. The goal for Route OP is to help make scheduling more efficient and when it takes a lot of work to make it most efficient, that doesn't make the most sense to me.

NK
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Nancy K.

Environmental Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Work smarter not harder..

Reviewed 5 years ago

The problems we are solving is the same as above. Scheduling appointments in a timely matter. It has solved the problem of doing it manually. My over all experience is positive with the exception of a few things I believe should be worked on.

Pros

the convenience of scheduling appointments and allowing our daily tasks to be at our finger tips and not done manually.

Cons

There are a few things I think they can do better on the scheduler. Being able to snap up or down time blocks like other appointments would be more convenient. Also printing out a customer renewal form is a lot more work than it should be, and we do this often. I think these things should be updated.

Vendor response

Hi Nancy - Thanks for the positive review and the helpful feedback! We are so glad you are finding success with our software, and will be sharing your feedback with our team.

JW
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James W.

Consumer Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Document Uploads Ridiculously Slow

Reviewed 3 years ago

Slow and cumbersome.

Pros

This message isn't about pros and cons. This message is about a specific problem listed below in the "cons" section.

Cons

I need to upload dozens of PDF documents and photos to various accounts. When doing so a red font message appears under each one as it "scans document for viruses". This is needless, cumbersome, and ridiculously time consuming for PDF files and Jpegs. While I understand the need to scan certain types of files (maybe website links) there needs to be a way to turn it off. IF there is no way to turn it off then that shows a lack of intuitiveness toward company time and thus is unacceptable in an age where time is money more than ever.

Vendor response

Hi James, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. I will share this information with our leadership team and hope to work with you on a resolution.

DS
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David S.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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RUN!!

Reviewed 5 years ago
Pros

I like that it saves a lot of time in having all services turn into a bill. We used to go off an excel sheet and then bill everyone in quickbooks. WIth the amount of customers we have today this would take days to do still.

Cons

They sale modules and lock you in that don't work (eg route op). Pestpac support staff has no clue what they are doing and aren't properly trained on their solutions. They tell you one thing and then you input the data and it screws everything up. The software is very flawed and anytime you submit a ticket you never get a response. I've been fighting with them for 3 months about a refund which now they are declining. If your considering this company, run!!

JK
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Joanna K.

Environmental Services, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Don’t waste your time or money.

Reviewed 5 years ago

I would NEVER recommend anyone to use this system - mostly for its archaic system/functionality but without a doubt for the terrible customer service. I have never known a company that has a customer unhappy with the product after trying it that wasn’t happy to refund their money for the reminding contract. Feels like a Bait and Switch and I’m stuck paying for a system I don’t use every month.

Pros

The system has the functionality to drill down to unit numbers and track service by apartment level. As we service apartment complexes, this was a major selling point when we signed up. (Con: Mind you that this was an additional charge). The other pro is that the system tracks your materials so when you go to do your reporting at the end of the month it is pretty seamless. These are the ONLY pros.

Cons

NOT USER FRIENDLY! The system is not with the times. You have to set up the backend of the system completely before you even start using the system. You have 6-8 weeks of training to help with this process, but during this training is when you find out everything they didn’t explain to you during the demo/sales process. I was very clear that we needed a system to bill multiple recurring services per...

Vendor response

Hi Joanna - We sincerely appreciate your valuable feedback as we look to continually grow and improve our products and processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.

RS
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Richard S.

Consumer Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Learning curve much too steep; not able to print on plain paper

Reviewed 10 years ago
Pros

I do admit that chat support has always seemed helpful. I think with how complicated the program is to use, it's necessary.

Cons

I purchased the software for a startup company. I own a very large service company in another industry and was very familar with service industry software. I wanted a product that was specific for pest control because of the use reporting of chemicals. I also needed a program that would handle auto payments by credit card and checks. Pestpac does both of these,but it is too awkward to use. Every step,...

BC
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Bill C.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Grow Your Company

Reviewed 3 years ago

Pest Pac has enabled us to grow our business exponentially over the last 30 years. It has allowed us to accelerate our pace of growth. Going paperless has been a game changer for us on many levels. The field APP has our Techs working from their smart phones with everything they need at the touch of a button. The scheduler, GPS and the routing software are powerful tools that enable our production manager and our call center reps to schedule efficiently. The online payments has been a nice tool also.

Pros

The software impacts all areas of our operation including scheduling, routing, A/R, marketing, sales, reporting, etc.. Without this software our growth would be impeded drastically.

Cons

The leads/sales module needs to be improved. The online sales component of the sales module is outdated and needs an upgrade. The ability to measure and track REO on all the marketing channels also needs to be simplified. There are too many steps necessary for a CSR to utilize in its present form.

Vendor response

Hi Bill! You are a highly valued customer of ours, and we truly appreciate you writing this great review of PestPac. We are so happy that PestPac has been a game-changer for you and helped you to grow our business exponentially over the last 30 years. We look forward to seeing Cowleys Pest Services grow even more in the next 30!

EA
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Elizabeth A.

Consumer Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Used to be great, but has declined over the years

Reviewed 8 years ago

I was a pest pac user from 2008 to 2016. Over the years little changed in the way of improvements. It was exciting to have a software that had the ability to invoice customers, compile great reports, schedule customers, track leads, process credit cards, process ACH, track commission, connect third party collections partners, track employees, provide up to date state forms, and had communication...

Pros

Mature company that was a been in the service industry for a while.

Cons

Slow unresponsive tech support, too expensive, feature do not work or work well. To use basic feature you have to pay for add on services, the billing department sucks. The company does not respect the fact that they support other business and the software is vital to the operation of a business. The system goes down for hours at a time and when they do system updates

AD
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Alec D.

Consumer Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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PestPac Good and Bad

Reviewed 9 years ago
Pros

The customer service is great when you speak or communicate with any employee. I've never had an issue with anyone being rude or waste my time. They listen to the issue and try to solve it. The product itself gives you a lot of tools at your disposal, sometimes too many :)

Cons

What bothers me the most about the vendor could be extensive: 1. The time it takes to get in contact with someone that can actually solve your problem. 2. The staffing that you have for PestPac Mobile is horrible, I've come to the conclusion that you basically have one person (the programmer) that can actually solve the "real technical" issues, and when you're out in the field trying to work...and...

TF
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Travis F.

Consumer Services, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Just a little tweaking.

Reviewed 5 years ago

Customer service is awesome. Even when You have forgotten how to do something they always treat you with respect and explain everything as if you were first learning. There is a lot of information to use and to learn but it all comes in due time. Depending on how you operate will determine how much you actually use. Sometimes I feel overwhelmed but at the same time, glad it is available.

Pros

Able to use a mobile app with customers to process invoices, Paperless system, Saves time, stores important info/documents and security.

Cons

Work wave is making changes/updates but I feel there are still some changes/tweaking that need to change or be added to make things better.

Vendor response

Hi Travis - Thanks for your feedback, we are so glad you have found success with our mobile app and support team!

TV
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Tom V.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review

Reviewed 5 years ago

Overall it has been a good experience.

Pros

It is designed specifically for pest control applications and is pretty comprehensive.

Cons

If any issues come up that the regular customer support reps cannot handle and they have to send it to engineering or technical support you can be assured that if you get an answer at all it will be weeks or months later. In addition, there is a substantial amount of time it takes to train new employees on how to navigate the software proficiently.

Vendor response

Hi Tom - Thank you so much for the 5-star review! We are so glad to hear you are finding success with our software. However, we are sorry to hear that you are having issues with slow resolutions, we will pass this valuable feedback to our team.

JB
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Joseph B.

11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product - Must Have

Reviewed 8 years ago

Pestpac has been a great value to my company. I am able to access it from my desktop and mobile phone. With the Marathon Mobile app I no longer need to email each technician their route. They can view, update notes, and even upload photos and documents. Saving time and money.

Pros

It's software allows you to file several city and state mandatory reports seamlessly. Track technician activity to the minute and submit reports to customers instantly via email. It has saved me time and energy and provides customers more control of their account that I could have given them prior to using it.

Cons

I wish the community portal had more answers to the questions that are posted. If they did, this would significantly reduce if not eliminate many calls that come through the customer support line.

JS
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Jessica S.

Human Resources, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Customer Service

Reviewed 5 years ago

I really enjoy using PestPac. And my customers seem to like what they have to offer as well. Though we are a very small company, using PestPac makes us feel like we are a huge company. Every interaction I've had with staff has always been positive and everyone is very helpful.

Pros

-Amazing customer service, everyone is so great! -Fantastic on boarding specialists to guide you through PestPacs program when you are first starting out. -Constantly offering education and training

Cons

-Notifications- when giving out call notifications the system gives a very loud beep and I wish that would get fixed. I try to encourage most of my customers to let me text them their notifications instead so they don't have to listen to the beep. -PestPac is located on the east coast, I'm on the west coast, so if I need customer support later in the day, I have to wait until the next work day. And they don't have customer support on weekends. -Visual Route Manager- I want to like the VRM but I feel like it doesn't help me much with optimization. But I'm sure it's just my user error.

AT
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Annette T.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Learning the ropes

Reviewed 5 years ago

I am learning the billing portion. It has been difficult but the call center has been a tremendous help to me! I look forward to working with WorkWave PestPac in the future.

Pros

I like the ease of the entering customers. I was able to select what was needed for our company. I am new to the industry and I was using the program part time until recently. I am now a full time user and the program is starting to make since to me.

Cons

My least favorite thing about the software is there are too many options for setup. Being new to the industry, it was a little overwhelming. As our company grows, I'm sure we will utilize more options in the near future.

Vendor response

Hi Annette - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

LB
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Laura B.

Chemicals, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Accurate Pest Control

Reviewed 5 years ago

We are able to do provide professional looking work orders, invoices and statements. When we run into issues, the WorkWave team actively works on figuring out our issues and are very patient.

Pros

*Different ways to search for customers. *Ability to print a variety of reports. *Can move appointments easily with the appointment calendar. *Mass emailing (notifications, renewals, letters).

Cons

The "auto" populate. When we are trying to change information, we have to delete the information for the "list" to pop up to be able to select new information.

Vendor response

Hi Laura - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

BH
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Becky H.

Consumer Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The one and only Software

Reviewed 5 years ago

We have been able to route our customers using PestPac routing features and Visual Route Manager to make the technician's route run as smooth as possible and save time from zig-zagging across town.

Pros

There is not one thing I like the most. There are so many aspects of this software that help run my office. Each person has their own way of using a different tool and in the end, the outcome is the same.

Cons

The call ahead notifications voice can be difficult to understand for some customers especially the women's voice.

Vendor response

Hi Becky - Thank you so much for the 5-star review! We are so glad to hear you are finding success with our software.

DF
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David F.

Public Safety, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best in the business

Reviewed 5 years ago

Great! We use it for everything from billing, to service, to reporting, routing, and GPS.

Pros

PestPac offers all the features that we need to run our business and it happens in 1 program. That means 1 program to train on and 1 program to administer.

Cons

It is an expensive product, especially when using all the various features. Some of the modules are a work in progress, however they are still full price.

Vendor response

Hi David - Thanks for the positive review! We are so glad you are finding success with our software.

EC
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Eric C.

Environmental Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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5+ year user

Reviewed 5 years ago

Keeping the schedules tight and effecient Keeping the technicians on time through routing

Pros

Once the software is up and running, it is very easy to use. Keeping track of appointments, looking up past services from the road and seeing what was done last before you walk into a customers home.

Cons

Setup I think the list of products that is used by our industry should be already inside the core of the program.

Vendor response

Hi Eric - Thank you for the review! We are so glad you are finding success with our software, and really appreciate the valuable feedback.

SR
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Shannon R.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Modules on top of modules

Reviewed 5 years ago

My company has used PestPac since 1997 (before it was PestPac) though I've only used it for 3 and a half years. My entire experience as a PestPac user has been sorely dismal, dismaying, and disheartening. During this time we've had extensive issues with technician schedules missing stops (even refreshing the mobile app every day), customer communications randomly stopping, a serious lack of reports...

Pros

I like that there is huge potential for an all-encompassing pest control business software including dispatch, route optimization, fleet tracking, technician reviews, CRM, email marketing, Executive Dashboard, etc.

Cons

Pretty much everything, but mostly the fact that technician schedules are sometimes missing stops, and checkboxes associated with customer communications and reports are often unchecked randomly so customers suddenly stop receiving their Invoices and Inspection Reports.

Vendor response

Hi Shannon - Thanks for the review, and we are sorry to hear about your frustrating experience with PestPac. We will be passing this feedback along to our product team!

LW
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Laura W.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Software for Pest Control Company!

Reviewed 5 years ago
Pros

This software is fairly easy to use once you learn the basics. I really like that it's functions are customizable to meet the needs of the company using it. It's great for retaining customer information and keeping up with service history and future service needs.

Cons

I've used a different software that had a better plan for mapping and scheduling, but lacked greatly in other areas. Adding better routing and mapping functionality is available, but adding it costs more. I don't know if adding it will do what I would like. It would be nice to see all customers with service due this month on the map at the same time. This would allow better customization of the routes each month.

Vendor response

Hi Laura - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

LD
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Lawrence D.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Better than what is available from others, but technologically outdated user experience.

Reviewed 6 years ago

Better than alternatives, but average user experience overall.

Pros

We are a startup pest control company in California and have used PestPac for two years. It is web-based, so a totally familiar browser based experience. Good support form sales reps. Regular software updates. The company was founded as Marathon Data Systems, rebranded a few years ago as Workwave and was recently bought by a European investment group called IFS. The company serves a variety of field service companies including pest control.

Cons

>One of the most expensive solutions with relatively very high base rate and monthly per-user fees compared to similar alternatives. >Outdated interface that significantly limits how quickly our staff can work with software. For example, there is no use of pre-fetching data, batch uploads, continuous backup, data validation, etc. Data moving between your computer and the AWS server has periods...

JA
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Jennifer A.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Service Every Time

Reviewed 5 years ago

It powers our business. I am so grateful to have found Pest Pac back when we started in 2002. It has made all the difference in our ability to provide the best customer service experience possible. They are the best company I have every worked with in terms of professionalism, friendliness, reliability, and quality of product.

Pros

It is easy to use and the customer. It is full of features and options which can make it complex at times, but this is a good thing and Customer Service is always available to help you learn and understand features as you are ready to use them or new ones become available.

Cons

I honestly can't think of anything. Any issues are quickly resolved and they are consistently working on improvements and listen to customer feedback.

Vendor response

Hi Jennifer - Thank you so much for the 5 star review! We are so glad to hear you are finding success with our software.