PestPac Reviews

I spend over 30 years in corporate management of the large, national pest control company before I left and bought 2 local pest companies. I can tell you PestPac is loaded with features that the larger companies would die to have! I went paperless 30 days after integrating all of my accounts into the system. Reduced the need for 1 office person/bookkeeper. Technicians love the app on their I-phone and can review the orders for the upcoming week/month. What I like best is the ability for techs to take pictures and embed in the work order to alert our customers what we have done for them during the service (removed a wasp nest, killed an ant mound, moved dog bowls, etc). Great overall software!

It is not really easy to learn and the only way to learn is by trial and error. The initial trainer assigned to my account was not very knowledgeable - so after I complained they assigned the best of the best and she was AWESOME!

This software is fairly easy to use once you learn the basics. I really like that it's functions are customizable to meet the needs of the company using it. It's great for retaining customer information and keeping up with service history and future service needs.

I've used a different software that had a better plan for mapping and scheduling, but lacked greatly in other areas. Adding better routing and mapping functionality is available, but adding it costs more. I don't know if adding it will do what I would like. It would be nice to see all customers with service due this month on the map at the same time. This would allow better customization of the routes each month.

Hi Laura - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

Easy mobile use. Like the use of documents with the mobile application.

Hard to attach documents to emails on the desk top. Reports need a quick list other than all the options of running reports.

Thank you for your review, John! We appreciate your positive comments and have passed along your notes of improvements. Thank you for choosing PestPac!

Route Op is the BEST....it makes it so easy to create very tight and effective routes for all of our specialists.

It would be so much better to be able to "un void" an invoice

Hi Jennifer - Thank you for the five star review! We are so glad you are finding success with our software.

It is easy to use and the customer. It is full of features and options which can make it complex at times, but this is a good thing and Customer Service is always available to help you learn and understand features as you are ready to use them or new ones become available.

I honestly can't think of anything. Any issues are quickly resolved and they are consistently working on improvements and listen to customer feedback.

Hi Jennifer - Thank you so much for the 5 star review! We are so glad to hear you are finding success with our software.

I like how I can set up a recurring service.

That is product is not at all easy to customize, the level of difficulty it is to get it customized with support, and the ease of use. You are constantly clicking around and having to go back to the beginning if you can't find what you were looking for.

Hi Ramon - Thank you for the review of PestPac. We are happy to hear that you like how you can set up recurring services but are sorry to hear about your frustrations involving ease of use. We will pass this valuable feedback to our product team!

Easy to use and ability to manage basics needs to manage our company and then some.

Changes regarding updates, sometimes these affect system or previous actions that were available to us because now they have been removed or changed. Add ons, everything has to be added on with an additional charge and usually per user. It makes a difference in price to where you cant get the full benefits unless your paying way more when other products charge less for very similar or more services.

Hi Gladys - Thank you for the review! We are glad you are finding success with our software, and we really appreciate the valuable feedback.

it was affordable. Good customer support.

This software is a bit clunky. By clunky, I am referring to the different options (screens) and the way the user has to interact between the choices. It seems to use less sophisticated programming and reminds me of programs written years ago using MSDOS.

Hi Victoria - Thanks for your feedback. We are glad you have found success with our customer support, but are sorry to hear about the user experience you are having with the software. We are taking your feedback into consideration, and appreciate the valuable insight.

I like that it saves a lot of time in having all services turn into a bill. We used to go off an excel sheet and then bill everyone in quickbooks. WIth the amount of customers we have today this would take days to do still.

They sale modules and lock you in that don't work (eg route op). Pestpac support staff has no clue what they are doing and aren't properly trained on their solutions. They tell you one thing and then you input the data and it screws everything up. The software is very flawed and anytime you submit a ticket you never get a response. I've been fighting with them for 3 months about a refund which now they are declining. If your considering this company, run!!

What I like the most about this software is that they offer so many different features in the same place

What i I like the least about this software is that all of the different features they offer have constant issues

Hello, and thanks for your feedback. We are glad you have found success with all of our different features and functionality on one platform, but are sorry to hear that you have been experiencing issues. We are taking your feedback into consideration, and appreciate the valuable insight. For any current issues you are experiencing, feel free to reach out to our support team who is happy to help, at 800-762-0301.

Pestpac software has transformed my business of the last five years. During that time, Pestpac has given us the tools to go paperless, collect customer reviews on an automated basis, digital sales presentations in the field, and streamlined contacting our customers with their automated texting feature. As a result, my revenues have gone up by 50% while adding very few employees.

There seems to be a larger learning curve for implementing add on software features. It usually takes us longer to implement, but is always worth it in the end.

Hi Brad! Thank you for your review. We are so happy that PestPac has transformed your business! We love to hear success stories like you increasing your revenue by 50%, congratulations! We are also glad that PestPac was able to help you adapt to mobile and remote work. We look forward to our continued relationship with Preferred Pest Control.

The PestPac product is very expansive. It performs so many functions very well and integrates them within the system seamlessly. The routing and scheduling has created substantial efficiencies in our routes. Also, as extensive as the system is, it is not terribly difficult to use and understand. I appreciate that WorkWave is always making tweaks and modifications to improve performance and usability.

There is so many faucets to this software which is great, but sometimes overwhelming. You don't always know where to find the option change you are looking for, or if it exists. It's also difficult to know in advance how one set-up or change in selection will impact bill/work routing/reporting. Also, there isn't always help on a page, or the help is not helpful. I do think in the past that some new...

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Hi Mary - Thank you so much for your review, we are glad to hear you are still finding success with our software after 15 years!

I like that I can do everything from send out estimates/leads to see my customer calls pop up on my screen, to hitting three buttons to run renewals. I like that I can get almost any data I need. I like that the customer support teams is very helpful, knowledgeable and friendly. PestPac offers a single solution to run a pest control and lawn care business. I like the levels of permission as a manager that I can give to my staff. I LOVE the task feature and the call features. I love that lead management is integrated with the set up and I don't have to enter information twice. I love the service set-up report. I love the collections module and the way it helps me track customers that are over 120 days past due and is integrated directly with ARM.

The main reason we are even considering switching from PestPac is because I cannot bill on a subscription basis from the account. Meaning, if I set up 2 payment plans - because my customer has 2 different services with my company (ie. pest and lawn) that when on autobill it charges my customers twice. This is a nightmare!! We have lost customers because they don't understand why we can't give them...

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We are a startup pest control company in California and have used PestPac for two years. It is web-based, so a totally familiar browser based experience. Good support form sales reps. Regular software updates. The company was founded as Marathon Data Systems, rebranded a few years ago as Workwave and was recently bought by a European investment group called IFS. The company serves a variety of field service companies including pest control.

>One of the most expensive solutions with relatively very high base rate and monthly per-user fees compared to similar alternatives. >Outdated interface that significantly limits how quickly our staff can work with software. For example, there is no use of pre-fetching data, batch uploads, continuous backup, data validation, etc. Data moving between your computer and the AWS server has periods...

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The software allows me to present my customers with great field reports. It is great for billing. It is well thought out for the pest control industry .

I have had some issues with my field printer and software communicating. This was resolved with a nice work around and i have had no issues in the last year.

Hi Michael - Thank you for the review! We are so glad you are finding success with our software, and really appreciate the valuable feedback.

Customer support is excellent! I can't ask for anything better! Anything that you are unsure about, you can ask questions and get quick answers. Anything you need... training and support, they are right there to schedule time to train and go over things that you may even have already been trained on but need a refresher. Questions of any kind or problems, support will help right away. This is SO nice and comforting to know when experience with other companies in the past is not at all like this generally. Scheduling -Route OP and dynamic planner is good, especially if you have never used a scheduler for pest control, it is great. Reports are awesome!! You can run just about any report however you want...great details to help you watch over the business.

Some of the scheduling in Route OP and dynamic planner needs attention. There are a some things that make it not work as efficiently as it could. In general it is a pretty good software, I just wish some of the ways the scheduler works were corrected to make this work better. The goal for Route OP is to help make scheduling more efficient and when it takes a lot of work to make it most efficient, that doesn't make the most sense to me.

Pestpac’s functionality is excellent … if you can wrap your head around them. The app is easy enough to use. The integration from Gorilla Desk was, and still is, an absolute nightmare.

Too many little bugs that are not being addressed. COmments and complaints are being ignored or shuffed off to be filed. Simply put, you have grown large, and no longer care about the little things.

Hi Dale, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Small and medium businesses are the heart of PestPac and WorkWave, and being able to meet our customers' needs is one of our top priorities. We are sorry that our solution and customer service did not satisfy your expectations. We would love it if you could reach out to us directly and we can try and work through some of these issues with you.

Pestpac is always looking to improve their system, they have updates and also have a seperate site that allows users to suggest ideas for future updates! We love that we can do everything in this 1 system. We have eliminated other software programs and fees and are able to ONLY use pestpac.

I wish there was a review screen when sending email notifications like the review screen when sending phone call notifications. Also, we would like the checkbox for calls and emails included in the appointment screen after clicking on an appointment. Also, we'd like to see a prepay option for customers in the customer portal.

Hi Jessica - Thank you so much for the 5-star review! We are so glad to hear you are finding success with our software.

The software is very reliable. We use this daily and it never fails. Very easy to create customized reports. E-mail and text notifications to customers for appointment notifications work extremely well. Customer service is very quick to respond to any problems or questions if needed. I highly recommend this product.

We tried the mobile app. What we did not like about it was that the technician could not look up customer histories of past jobs. The only thing available was the jobs listed for them to do, could not add a customer on the fly if needed. That had to be done on the administrative side at the office. The app did not suit our needs so I cancelled the mobile app service.

Hi Mary - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

the convenience of scheduling appointments and allowing our daily tasks to be at our finger tips and not done manually.

There are a few things I think they can do better on the scheduler. Being able to snap up or down time blocks like other appointments would be more convenient. Also printing out a customer renewal form is a lot more work than it should be, and we do this often. I think these things should be updated.

Hi Nancy - Thanks for the positive review and the helpful feedback! We are so glad you are finding success with our software, and will be sharing your feedback with our team.

Very intuitive, with a multitude of features. Tutorials are useful to train new office staff and software provides a vast array of information to store for customer database. Having our customer database stored securely off-site is a plus. The capabilities of the program far exceed what our company has utilize as of yet, this is a good thing to have more capabilities than less.

Having to purchase licences for each user. Some of the forms we print having to go on specific paper is a draw back.

Hi John - Thank you so much for the great review! We are so glad to hear you are finding success with our software!

The software impacts all areas of our operation including scheduling, routing, A/R, marketing, sales, reporting, etc.. Without this software our growth would be impeded drastically.

The leads/sales module needs to be improved. The online sales component of the sales module is outdated and needs an upgrade. The ability to measure and track REO on all the marketing channels also needs to be simplified. There are too many steps necessary for a CSR to utilize in its present form.

Hi Bill! You are a highly valued customer of ours, and we truly appreciate you writing this great review of PestPac. We are so happy that PestPac has been a game-changer for you and helped you to grow our business exponentially over the last 30 years. We look forward to seeing Cowleys Pest Services grow even more in the next 30!

I used this when I worked at several other pest control companies, I liked how well it can be utilized and transformed into what I need in order to provide better documentation to my customers.

I was always on the Tech side out in the field never doing the admin part...its a lil over whelming but Shaylyn Tiano from the Onboarding Customer Success Team is simply put..."THE BEST OF THE BEST!"The over whelming part of it i guess is all that is involved in getting things set up to run.

Hi Kelly! Thank you for your review. We are so happy that you are finding success using PestPac! Shaylyn is such an asset to our team and we are happy that you enjoyed working with her. We look forward to continuing our relationship with Blue Collar Pest Detection!

The software makes it really easy to track the progress of work that is being done. When can easily keep track of how many pests are caught/sighted in hotel rooms, apartment units, or single family homes. You can also set up to automatically schedule follow ups, that way nothing gets missed or forgotten. They have good reporting features to keep track of things. When an apartment manager wants to see one progress on one specific unit, we can pull a report just on the one apartment, instead of giving them everything, so it's easier for the managers to distinguish and read the reports.

There is a task feature, so you can create tasks for yourself or others so you can schedule follow ups or check back in with clients. In the past, this has been very helpful, however, with the last update, they have changed the task feature. It still keeps all your tasks in one place, but it is much more difficult to navigate and you basically have to open up the task in one window and open separate windows to view customers accounts to see the history.

Now that I've learned how to use it, Pest Pac is a great system. At first, I wasn't crazy about it because it was hard to learn. The new design really helps. Once you figure everything the reports can show you, you can do pretty much anything. There are a few things that we have to rig up in the service orders because we don't want to pay anymore than we need to. I don't know the exact cost of what we pay, but I know its pretty high. I've heard that the other "cheaper" companies don't have as many features and their customer service isn't as great. Pest Pac does have amazing customer service. Every time I've called or email in, I get a quick answer to my questions. If the person isn't sure, they check on it, and call/email right back.

It was a bit hard to learn, and I'm not crazy about the blue color of it all but thats just little stuff. I have no actual complaints.