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PestPac
5
126
4
60
3
25
2
9
1
35
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Field service software for pest control businesses
Table of Contents
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PestPac - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
PestPac overview
Based on 255 verified user reviews
What is PestPac?
By industry, PestPac reviewers are most commonly professionals in consumer services (57%). The most frequent use case for PestPac cited by reviewers is pest control (76% of reviewers).
What do users say about PestPac pricing?
Reviewers indicate PestPac offers many features and some find it reasonably priced, with a few noting labor cost savings. However, some users report high base rates, expensive add-ons, restrictive contracts, and unexpected or unclear fees.
Starting price
Pros & Cons
Scheduling
Customer Support
Ease of Use
Phone Support
Sales and Agreements
Pricing
PestPac’s user interface
PestPac review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.7
Features
3.9
Ease of use
3.6
Customer support
3.9
Reviews sentiment
What do users say about PestPac?
Users say PestPac offers comprehensive features for managing pest control businesses, including robust reporting, customer account management, and detailed record-keeping. They appreciate the software’s ability to streamline scheduling, billing, and field operations, and find customer support staff friendly and helpful when available. Many find the reporting options and industry-specific tools valuable for compliance and business oversight.
Reviewers report a steep learning curve, frequent bugs, and a complex setup process, with some finding the interface outdated and not user-friendly. They mention high costs due to add-on modules and contracts, and express frustration with slow technical support and recurring software issues.
Select to learn more
Who uses PestPac?
Based on 255 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
PestPac's key features
Most critical features, based on insights from PestPac users:
All PestPac features
Features rating:
PestPac alternatives
PestPac
Starting from
1
GorillaDesk
Starting from
49
Per month
Jobber
Starting from
39
Per month
FieldRoutes
Starting from
350
Per month
PestPac pricing
Pricing plans
Pricing details:
User opinions about PestPac price and value
Value for money rating:
Of 34 reviews that provide robust commentary on PestPac's price and value, mention it in a positive light.
Reviewers indicate PestPac offers a wide range of features and some find it reasonably priced compared to certain competitors, with a few noting savings in labor costs. Some users report the software includes many options at an affordable rate, though others say the mobile app and additional modules increase costs. Some reviewers feel PestPac is expensive, citing high base rates, per-user fees, and extra charges for modules, training, and migration. Users think contracts are restrictive and costly to exit, and some report unexpected fees or unclear pricing. Some reviewers find the value for money lacking due to hidden costs and expensive add-ons.
, and
PestPac integrations (2)
Integrations rated by users
We looked at 255 user reviews to identify which products are mentioned as PestPac integrations and how users feel about them.
Integration rating: 5.0 (1)
“Because PestPac fulfills our needs, and it is more of an optional add on for us to use FieldRoutes”
Chloe L.
CSR
Other top integrations
PestPac customer support
What do users say about PestPac customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of PestPac customer support.
Widely noted by reviewers, PestPac customer support is friendly, knowledgeable, and often resolves issues quickly.
A significant portion of users appreciate the prompt follow-up and willingness to walk them through problems step by step.
Common user feedback highlights efficient response times, with support often available by phone, chat, or email.
A limited number of users report slow responses or unresolved issues, especially when escalated to technical or engineering teams.
Support options
Training options
To see what individual users say about PestPac's customer support, check out the review snippets below.
“We were sold a data migration service with our transition from WorkWave Service.”
Ron H.
Ceo
“Service has definitely gotten slower but in general I am happy with the software.”
Bob T.
Owner
“Customer facing side is lacking for multi unit module”
Michael T.
VP Finance
PestPac FAQs
PestPac has the following typical customers:
Small Business, Large Enterprises, Mid-size Business, Freelancers
These products have better value for money
Q. What is PestPac used for?
PestPac is a cloud-based solution from WorkWave, designed for pest control businesses, which includes tools for appointment scheduling, route optimization, dispatching, vehicle tracking, inventory management and materials tracking, billing and invoicing, payment processing, reporting, marketing, feedback collection, and more. Native apps for iOS and Android allow technicians to access information on appointments, accounts, and services, record usage of materials, capture customer signatures, collect payments through integrated credit card processing, and print or email inspection reports while out in the field. PestPac’s work order management system allows users to manage one-off and recurring jobs, including monthly, quarterly, and annual services. Built-in standard service options can be used, or users can add their own services with names, descriptions, frequencies, pricing, tax details, and more. Service programs can also be created for jobs requiring multiple visits, such as bed bugs or mosquitos, with work orders automatically generated based on the specified start and end dates. The multi-unit management module enables users to track services for multi-unit buildings, whether residential or commercial, with the ability to automate follow-ups and track multiple units and devices. PestPac includes customer account access, through which residential customers can view their recent and upcoming services, service history, account statement, material usage history, pest findings, and device inspections, and also update their billing information, make payments, and schedule services. Customers can also rate technicians and appointments, and provide feedback, with feedback requests sent automatically at a frequency defined by users.
Q. Does PestPac support mobile devices?
PestPac supports the following devices:
Android, iPad, iPhone
Q. What level of support does PestPac offer?
PestPac offers the following support options:
FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat
