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Easy Storage Solutions vs SiteLink Web Edition Comparison

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Overview

Easy Storage Solutions provides self-storage management software for small to medium-sized storage facilities.

SiteLink Web Edition is cloud-based self-storage management software for single and multi-store operators, integrating with...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

90

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

50

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

705

5

4

3

2

1

582

115

4

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

444

5

4

3

2

1

329

90

17

6

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

The support module is an excellent source to find out how to use features. The features of the software are great and I love the fact that our webpage is integrated with our software.
The fact that it's very user friendly, tech support is amazing and a good value for the money.
Awesome software/platform and look forward to using at all our future self storage facilities. Great customer service and vast array of services that can be customized to our needs.

Pros

Our rep in technical support has been awesome. Very patient and is a great communicator to someone who is not computer knowledgeable.
It was a very good experience. Customer support representative was very helpful and took his time making sure I understood how to use the management program to best suit my needs for our facility.
It offers very detailed reports that are useful on a daily basis. The program itself is very easy to use and we have had great success with the Customer Service team.

Cons

An example of nonsense: The navigation section under the page titles are a mess. When you're on the dashboard, it displays "HOME/REPORTS/DASHBOARD", why is it under reports, first of all.
The reports are limited and quite terrible actually. Most do not sort and only download to a PDF or CSV document.
They even explain what I did wrong so I can easily fix future mistakes.

Cons

I'll be looking at other providers. There has also been problems with technical issues since Sparefoot purchased the company.
If you are not familiar with the software, can be very frustrating to set it up.
There seems to be a lag at times. We have over 1000 units so it may have trouble working through that amount of data.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features39
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Billing & Invoicing
  • Client Portal
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Customer Management
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Document Management
  • Electronic Payments
  • Electronic Signature
  • Facility Asset Management
  • Financial Management
  • Financial Reporting
  • For Property Managers
  • For Self Storage Facilities
  • General Ledger
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Tracking
  • Mobile Access
  • Multi-Location
  • Online Payments
  • PCI Compliance
  • Payment Reminders
  • Real-Time Notifications
  • Recurring/Subscription Billing
  • Reminders
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Revenue Management
  • SMS Reminders
  • Security Gate Access Control
  • Site Maps
  • Space Management
  • Task Management
  • Tenant Tracking
  • Third-Party Integrations
  • User Management
  • Web-based Deployment
  • Website Management
  • Workflow Management
  • Total features29
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Billing & Invoicing
  • Client Portal
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Customer Management
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Document Management
  • Electronic Payments
  • Electronic Signature
  • Facility Asset Management
  • Financial Management
  • Financial Reporting
  • For Property Managers
  • For Self Storage Facilities
  • General Ledger
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Tracking
  • Mobile Access
  • Multi-Location
  • Online Payments
  • PCI Compliance
  • Payment Reminders
  • Real-Time Notifications
  • Recurring/Subscription Billing
  • Reminders
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Revenue Management
  • SMS Reminders
  • Security Gate Access Control
  • Site Maps
  • Space Management
  • Task Management
  • Tenant Tracking
  • Third-Party Integrations
  • User Management
  • Web-based Deployment
  • Website Management
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations8
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Alternatives

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User reviews that mention these apps

AvatarImg

Verified reviewer

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

Great for Small Facilities

Reviewed 6 years ago

I have been in the storage industry for 16 years. I have experience with multiple software packages. ESS is a great "VALUE" software. You get a lot of power and options for the price. When you are operating a small storage facility you can't afford to have a custom programmed website and your own credit card processor. With ESS they will process credit cards for your facility at lower rates than it would cost me to have my own CC processor.

Pros

Website was included in my monthly cost of the software. Very fair pricing for their services. Tech Support is very helpful and knows how to answer my questions.

Cons

Limited capability--It doesn't have near the options that Sitelink does. It is good for a storage facility with less than 200 units. I would not use for a large facility with multiple people working in the office.

SH
AvatarImg

Steve H.

Real Estate, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

Simple yet powerful. Has everything I needed and nothing I didn't.

Reviewed 7 years ago

web based management and great looking website.

Pros

Easy to use, great customer service. Very professional website that has an ability to login and manage all my tenants and payments. Seamless!

Cons

No cons were added to this review

Vendor response

Thanks for the review Steve!

LG
AvatarImg

Leon G.

Consumer Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

Good Software and Support

Reviewed 8 years ago

We are a startup Storage facility and the staff has been very helpful and courteous. The software has been easy to follow and implement

Pros

Web-Based, customizable

Cons

None to date

RF
AvatarImg

Rob F.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

Easy Storage has literally saved our facility!

Reviewed a year ago

Overall, moving away from SiteLink and onto Easy Storage has help use keep better track of all our operations better than ever before. This software has paid for itself just by being easy to use from any device anywhere you might be located (onsite, on the road, or even at home or after hours!), and it's helped us increase our unit occupancy simply by being so flexible.

Pros

What I like most about it is the ease of use, the incredible flexibility and functionality, and the fact that it's all cloud-based instead of local on your PC. It has NEVER gone down once since we've been using it in over 2 years, and the support is just fantastic...not that you'll need it much, since it's so darn easy to use and manage!

Cons

Their monthly pricing is a bit/lot higher than it should be, and the fact that you cannot select or manage your credit card provider means that you don't even have the option to shop around for the best deal in processing rates. This part is almost a deal-killer for me, because I just HATE over paying for credit card processing and the lack of being able to control what company I choose to use.

WC
AvatarImg

William C.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

Great Company to work with.

Reviewed 8 years ago

The representative and the entire team at Easy Storage Solutions are true professionals! They are always available and working to improve their product line. I recently added a fifth facility to their platform and will continue to work with them in the future. This is a perfect platform for a small business owner. I look forward to them improving the functionality to better support reporting for multi facility owners.

Pros

Web based - easy to use on phone.

Cons

Need more functionality for multi facility reporting.

Vendor response

Thanks for your review, and your suggestions, William! We appreciate your business!

MP
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Michelle P.

Real Estate, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

Tricky to Set Up

Reviewed 5 years ago
Pros

It can handle all aspects of the business and tracks accounting for us.

Cons

Setting it up is not user friendly, targeted more towards an experienced web-designer than average user.

MH
AvatarImg

Matthew H.

Consumer Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

Exactly What I Was Looking For

Reviewed 9 years ago
Pros

One cost effective product does everything I need for my self storage facility. You get management software, a modern responsive web site template, and web site hosting in one simple to set up package. Support has been great as well.

Cons

One would always like to see more features, but I really don't have any complaints about Easy Storage Solutions, or their product.

TG
AvatarImg

Tom G.

Consumer Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

So far so great!!

Reviewed 8 years ago
Pros

Easy and excellent customer service!! This program allows even the very beginners ease and stress free transition into the technology world of web based and web enabled programs. There partnerships with others such as merchants makes growing your business simple and less confusing

Cons

Nothing as of yet. We are just getting started but the implementation has been stress free!

TA
AvatarImg

Teresa A.

Utilities, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

Great Solution - Great Price

Reviewed 8 years ago

We made the switch from a pc based program to the web based Easy Storage Solutions 3 months ago. So far we really like the program. It has been pretty easy to set up and learn. Support has been easy to contact and helpful with solutions and suggestions. Cost was very much our deciding factor, and we found Easy Storage to be one of the cheepest storage management solutions. I can see a little room for improvement as far as the financial reporting side, but they seem to be pretty receptive to offering solutions thus far.

Pros

Web site Customers can reserve online and view what is available. Customers can pay online Easy Setup

Cons

Accounting Reports, would like to receive a duplicate e-mail of everything the system sends out

Vendor response

Teresa, thank you for the review! The software will not send out duplicate emails of everything the system sends out, but if you go to any customer account, at the bottom of the page there is a notifications tool at the bottom that will show you everything that has been sent out from the software. Hope this helps!

DB
AvatarImg

David B.

Consumer Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

Very satisfied.

Reviewed 8 years ago
Pros

I run a small, 30 unit self-storage facility; I did all of the web setup myself, and I maintain all of the online presence, invoicing, collections, etc by myself. The user interface was very straightforward, and daily/monthly web operations are easy and very functional.

Cons

I have no complaints; my rep at Easy Storage has always been responsive and helpful.

JH
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Jeff H.

Warehousing, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

Great Product

Reviewed 5 years ago

First time storage owner. They couldn't have been any nicer to work with to get set up. From site layout to payment processing. And the software itself is so user friendly. Makes running this business much less stressful.

Pros

User friendly with quick access to all information. Comes with great functioning web site. Makes payment processing a breeze too.

Cons

There is really nothing to report on the negative side.

DB
AvatarImg

David B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

Very customer-friendly software/website package!

Reviewed 9 years ago

I operate a small, 30 unit self-storage facility, and I was able to establish a very nice web presence quickly and easily through "Easy Storage."

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you for the review!

CP
AvatarImg

Chris P.

Consumer Services, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

Excellent fit for our operation

Reviewed 7 years ago

The folks at Easy Storage have always been extremely nice and helpful!

Pros

Great web based software that suits the needs of our owner/operated facility. The software is simple, clean, and straight forward to use!

Cons

Could be a little more mobile friendly for the owner/manager side of the software. Site map feature could use some updating.

CP
AvatarImg

Claudia P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

Recommend to anyone/everyone

Reviewed 13 years ago

Buy It, Use It, Enjoy the peace of mind!

Pros

Easy to use Easy to set up Great customer support Tenants love paying on line On-line reservations Web based access from anywhere

Cons

To easy, whens it gonna get hard?

Vendor response

Thank you for the review!

CP
AvatarImg

Chris P.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

Excellent software for our operation accompanied by great customer support.

Reviewed 6 years ago
Pros

Simple and geared to small operators. Web based management software is key for a small operation allowing owner/manager to deal with customers from anywhere.

Cons

Could have better mobile layout of software from management side. Would like more customization with lease agreement, document templates, and placeholders.

WG
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William G.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

One of the best companies that I have ever worked with!

Reviewed 6 years ago

Fantastic!!

Pros

It's intuitive and easy to use. It has made opening and running our self storage facility a breeze. Our clients can even rent space online. The support staff is outstanding; courteous, patient and helpful.

Cons

It will not allow us to modify our lease agreement the way we need to. Also the web site template provided will not allow as much customization as we would like.

SW
AvatarImg

Scott W.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

Great Software and Great People

Reviewed 9 years ago

ery user friendly software. Nate was so easy to work with and reasonable. Great business to work with. I would recommend the software to any storage business looking for web based softwre.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you for the review!

KH
AvatarImg

Krista H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

So happy we found this web-site

Reviewed 9 years ago

We recently used this software to create a web-site and customer management system for our small storage rental business. It is easy to use and they are very helpful to work with. We recommend it!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you for the review!

CS
AvatarImg

Cheryl S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

The best solution for Sel Srorage Facilities

Reviewed 9 years ago

This is a very user friendly software. Nate and everyone at Easy Storage Solutions have been so easy to work with and right there whenever we needed help. Easy Storage Solutions what I would recommend to any storage business looking for web based software.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks for the review!

MH
AvatarImg

Matthew H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

The only solution that gave me what I wanted for my business

Reviewed 9 years ago

This true cloud based system is easy to set up and use. Competitor software wanted to charge licence fees for each computer used to access the system. With Easy Storage Solutions web based interface, I can access the software from any internet connected computer anywhere any time.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you for the review!

JG
AvatarImg

Jay G.

Consumer Services, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

Overall I've had a 5-Star experience with Easy Storage Solutions.

Reviewed 7 years ago

I recommend Easy Storage Solutions for small operators who want a flexible, easy to use management platform that is mobile, cost effective but has excellent customer support.

Pros

The features that distinguish ESS for my needs are the competitive pricing for small facilities, the full automation of leases and rental payments, and the fully web-based platform. The fully web-based software means I can perform all functions using any Internet-connected device. In fact, I do almost everything on my smart phone. With the previous, more expensive product, I could do so some things on my mobile devices, but many functions required me to be at my computer. Since my faculties are unmanned and I'm always on the move, having everything available on my phone is essential.

Cons

There are some limitations to the software I would like to see improved. For example, if I make a mistake and fail to credit the customer for their security deposit upon move out, there is nobqay to correct that mistake in the financial records. Fortunately they are eager for input from customers about needed improvements (moreso than the larger company I was with before). They make improvements regularly without creating a need to re-learn the software.

CZ
AvatarImg

Craig Z.

Warehousing, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

A robust system at an affordable cost to manage your storage business.

Reviewed a year ago

Over all the system is really good already and keeps getting better. Customer support is very good to work with and knows how to help. The online help is also pretty good. We are glad we made the choice to partner with ESS.

Pros

We like all the aspects of the system and the way ESS keeps adding great features.

Cons

It does not have a way to use your own email based off of the web site they provide for you. Our website is TCGstorage.com It would add to the pro level of the site if we could have "myname@tcgstorage.com" or "manager@tcgstorage.com" etc. with forwarding also. Also no "cash drawer" in the traditional sense

BB
AvatarImg

Bryce B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

Awesome company to work with

Reviewed 14 years ago

I would recommend using this company! They do not charge you for support like a lot of other software companies do.

Pros

My customers can book online My software is web-based so its OK if my computer crashes My customers have their own online account where they can make payments and receive email and txt message alerts when a payment is due. It easy to use, I have already had 6 people book a unit from my website and I didn't even have to do anything.

Cons

Nothing really, I love it!

Vendor response

Thank you for the review!

DL
AvatarImg

Don L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

Very user friendly and sells for you.

Reviewed 9 years ago

I recently ventured into the mini storage business and found this website that would do the work of renting for me. Pros, Sells my service on line, No employees needed, Credit cards are deposited into my account all completed on line, The only thing my customers need is my web site. Cons, Credit card credits could be a little more user friendly Beyond that i would certainly not want to do without it.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you for the review! we'd like to understand more of what you mean when it comes to Credit cards credits being more user friendly. A lot of this might depend on the merchant account your connecting the software with. Usually issuing credits back on credit cards can be done with in a minute!

KB
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Keith B.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Easy Storage Solutions logo

Easy Storage Solutions

Easy Storage Solutions

Reviewed 7 years ago

We have been using the software for approximately 2 weeks now and have flown through getting set up. Everything has been fairly straight forward with the setup. We have done it ourselves with little help or guidance as very easy. Any questions we have had we have either called or used the online web help and had an immediate response to our question. Customer service has been fantastic always quick, friendly and knowledgeable. Great product.

Pros

No pros were added to this review

Cons

No cons were added to this review

JB
AvatarImg

Joseph B.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SiteLink Web Edition logo

SiteLink Web Edition

Key are the features, customer support and response to recommended features. Best Storage Software.

Reviewed 6 years ago

Easy, efficient way of managing storage facilities. Saves time and money.

Pros

Ease of use, myhub, frequency of updates. Customer service for all employees is great. Help on setup is great. They are always looking to improve and have an up to date product. Ability to connect all functions of business via API is also great.

Cons

Only cons do not involve Sitelink, it can be hard to undo improper install, which is caused by user not using the excellent customer and technical/remote service.

Vendor response

Thank you for leaving a positive review, Joseph. Helping our customers streamline their workflow and increase revenue are two of our main goals. We're glad to be a part of your operations, thanks again.

SS
AvatarImg

Stephen S.

Real Estate, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SiteLink Web Edition logo

SiteLink Web Edition

One of the Top Property Management System's in the Self Storage Industry

Reviewed 8 years ago

I've been using SiteLink for almost 5 years, both from the facility manager perspective and from operations perspective. SiteLink provides one of the best solutions for storage facility management. Their custom API allows you to build whatever applications you want and integrate it with almost anything. Every potential storage facility operator should look into SiteLink.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you! I am glad you make such great use of the API. We invest heavily to maintain and enhance the API because it delivers the best websites, online rentals including SiteLink eSign (it's not esign unless it's SiteLink eSign), custom revenue management and custom reports. We are learning the API is ever more the differentiator for both SiteLink and our clients who compete with REITs. The API continually adds growing, handsome profits for SiteLink users. Thank you!

CP
AvatarImg

Cheryl P.

Retail, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SiteLink Web Edition logo

SiteLink Web Edition

Site link I feel was easy to learn and easy to navigate.

Reviewed 6 years ago

The software is used for work and storage units. It is easy to learn and navigate.

Pros

As I said it was easy to learn and if there were any questions a co-worker could easily help or Site Link was available if needed.

Cons

I can't say I have any cons because it seems to be easy to learn, easy to navigate, or easy to get help if needed. I don't have a lot of experience with other sites so this one seems fine.

Vendor response

Thank you Cheryl for taking the time to leave a review of SiteLink, we are very glad to have you as a customer!

MW
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Monica W.

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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SiteLink Web Edition

Run and choose another provider

Reviewed 3 years ago

Customer service is horrible, the worst I have ever experienced in my 20+ years of owning businesses. This week, we were forced to move to their merchant services platform and we have had issue after issue. We cannot process some credit cards, we cannot refund amounts due to our customers, it is a nightmare. I would have hoped the functionality would improve but it just gets worse as sitelink continues to buy more companies and adds on more features for them to make more money. Meanwhile, their customers all suffer.

Pros

Functional for self storage , key features are there for the storage industry

Cons

Customer service is horrible, the worst I have ever experienced in my 20+ years of owning businesses. This week, we were forced to move to their merchant services platform and we have had issue after issue. We cannot process some credit cards, we cannot refund amounts due to our customers, it is a nightmare. I would have hoped the functionality would improve but it just gets worse as sitelink continues to buy more companies and adds on more features for them to make more money. Meanwhile, their customers all suffer.

JR
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Jen R.

Packaging and Containers, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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SiteLink Web Edition

Extremely Difficult to Learn

Reviewed 6 years ago

It works well with portable storage needs.

Pros

The software is nice because it is customized to our specific industry. Portable storage is not like traditional storage and our software needs to be set-up differently. SiteLink works well for what we need.

Cons

It is extremely difficult to use! It is difficult to set-up and customize as well. Everything about it is just difficult and not user friendly. We have to use SiteLink since it is partnered with our franchise. The cost per month is pretty hefty compared to what you get as well. If you are looking for a software for your storage facility, your hands are pretty tied. WebSelfStorage is a mess (currently) and SiteLink is just as difficult. If you had to choose your poison, there's a lot more potential with WebSelfStorage and you'd be better off going with them.

Vendor response

Hi Jen, We regret of the many Go Minis franchisees you seem to struggle. We have worked with Go Minis and other mobile storage operators for years on optimizing features specifically for portable storage. Portable storage is very different from self-storage. Business rules like scheduling, pick up, deliveries etc are not only complex but don't exist in self-storage. We have to offer those features...

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Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SiteLink Web Edition

Overall a company that tries to take good care of their customers.

Reviewed 6 years ago

Best way to manage a storage facility.

Pros

Many necessary features that are specific to the storage industry. Cloud based industry standard, many other companies interface with Sitelink.

Cons

That I have to wait for the circle to save things to the database so often. It is cluncky. Over the years Sitelink has added so many features that how we get to certain features is not the easiest or smoothest transition. Have to get in and out of too many screens.

Vendor response

We are proud to be called "the Best," thank you! Over 15,000 storage owners choose cloud-based SiteLink Software, and we are honored to receive renewed recognition¿7 years in a row¿as "Best Management Software" in the annual ISS Readers' Poll. SiteLink strives to balance a robust feature set with ease of use. There are many shortcuts available in Web Edition that make task transitions so much easier. Please reach to your account representative with specifics, the resolution may be right at your fingertips! Thanks again for the review.

NW
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Nathan W.

Warehousing, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SiteLink Web Edition

fairly good, well organized

Reviewed 7 years ago

Makes it easier to do self Storage tasks

Pros

can do 90% of what you need for customer service through the payment screen, and move outs are a breeze to do

Cons

sometimes the system requires refreshing to complete a task, and makes you start from the beginning

Vendor response

Thank you for your review. I am glad you are finding the features you are looking for. Organizing menus, make them run fast and reduce clicks defines user friendliness for our clients. SiteLink has the fewest clicks to complete tasks and offers more tools to "get the job done." You should not have to refresh as you are describing. Please call our support so we can trouble shoot and eliminate that problem for you. Thank you!

Dm
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Dawn m.

Warehousing, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SiteLink Web Edition

Sitelink Is Great!

Reviewed 2 years ago

We use Sitelink daily for our self storage business.

Pros

I love the ease of access of reports & documents. I like the fact that everything that we do on a daily basis is very easy to do & Sitelink makes it easy.

Cons

The part I least like is the hidden features of Sitelink that we would not know how to do unless someone from Sitelink told us or we have to google it. As in the linking of units. There are many, many more that are hidden as well.

CA
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Carla A.

Warehousing, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SiteLink Web Edition

Great software

Reviewed 2 years ago

SiteLink really helps make running our storage facility with ease.

Pros

It has so many features that we use daily, it is easy to use, it is very cost effective, and the customer service is outstanding.

Cons

I do not have any negative comments, I really like this software.

sw
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sheryl w.

Warehousing, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SiteLink Web Edition

Love Sitelink

Reviewed a year ago

love sitelink

Pros

It makes running my RV storage really easy. Tech support is always available and they ALWAYS solve my problem.

Cons

I would like to integrate e-signing into the system using my lease.

CM
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Carol M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SiteLink Web Edition

Excellent software choice for small or large operators.

Reviewed 8 years ago

As an expert in self storage, I have had an opportunity to use or audit every self storage software. I have come to learn that not all self storage software companies are equal. In fact, it is very similar to owning a car. A variety of self storage software may get you down the road, but what is that ride going to be like. And, how about the service and the companies ability to maintain the product. These are all things that have impressed me with the SiteLink software. This company is dedicated to the self storage industry, constantly improving their product based on users interaction, and in my opinion it is the best software to assist you in managing your storage asset effectively.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you very much Carol! It means a lot when an industry leader, such as yourself, gives us a glowing endorsement. We are honored when others acknowledge the vision we have set our for ourselves. Thanks again!

BW
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Bert W.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SiteLink Web Edition

SiteLink Web Edition Review

Reviewed 7 years ago

The software is very easy to use. Technical Support is usually pretty quick with responses. They are constantly updating the software to keep up with the ever changing demands of the self storage industry.

Pros

Ease of Use. Easily accessible technical support.

Cons

Form creating and editing can be a little tricky sometimes getting everything in the right spot.

Vendor response

Forms have become complex because there are more than 300 merge fields eliminating manually writing on letters and documents you print in SiteLink. We are here to help adding or changing any of your documents and will input them for you altogether if you like. For Texas operators, SiteLink integrates with Blue Moon, including SiteLink eSign. SiteLink eSign merge fields offer electronic signature capture and document storage not just for rental agreements but any other form such as a lease addendum or auto-bill authorization. All SiteLink eSign forms include forensics and unlimited signature and open text fields - and check boxes. Thank you!

Mc
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Manuela c.

Warehousing, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SiteLink Web Edition

sss

Reviewed a year ago

Great program for the self storage business. I really appreciate the amazing help I get when need it, all I do is call and sitelink remotes in and my learning curve issues are gone!! Also, the implementation of the program was very good, the computer technicians that got me up and running were very user friendly and very skilled at their jobs.

Pros

The map of my storage unit facility is great; it is easy to use, it keeps me organized, and tracks payments.

Cons

Nothing really, I am still learning the program.

HH
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Hiedie H.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SiteLink Web Edition

System makes sense, ty

Reviewed 6 years ago

First experience with storage facility and it has been pleasant. Training modules are helpful.

Pros

Event screen, multiple self adjustment features, reminder schedule for self and Co workers, thank you for what you do!

Cons

No post / pop up notes upon entering customers files, no graph for market strategis data input, I work for Corp and I can and do many things, having to down load to upload to blah blah, please, thank you, but please!!!!!

Vendor response

Glad you like the system, but we would like to find out more about the issues you mentioned. The myHub dashboard has great charts, and we always refine and enhance them based on customer suggestions. There are also "Notes" sections available when entering customer data for the first time, and logs for collection notes and calls. We would like to know what exactly it is you would like. Would you mind giving us a ring at 919 865 0789, ext 1, and ask to speak with your account representative? We just tried you and left you a voicemail also. Thanks so much! Team SiteLink

JJ
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Jeff J.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SiteLink Web Edition

first time Sitelink user

Reviewed 2 years ago
Pros

I can't imagine operating a self storage facility without SiteLink

Cons

e signing leases on a PC is just not possible I would lke to be able set reservation time periods per unit size

DW
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Debbie W.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SiteLink Web Edition

Freedom Rentals

Reviewed 2 years ago
Pros

This software is a very important part of our business. Helping us track all our storage and apartments rentals. Easy to use and affordable

Cons

The only things I have had trouble with is the reporting function. Reports could be a little more user friendly and able to be changed to pull up what you want to see without all the other stuff you don't need.

JN
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Joshua N.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SiteLink Web Edition

Excellent product backed by an awesome support structure

Reviewed 6 years ago

Solid, Dependable, Predictable software package that covers all aspects of a Self Storage business. Its as close as you can get to a perfect , scalable, "single software" solution to run a self storage business, regardless of how many physical locations you have.