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SiteLink Web Edition is cloud-based self-storage management software for single and multi-store operators, integrating with...
storEDGE is an all-in-one self storage solution that helps users manage their business seamlessly from anywhere in the world...
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Real Estate, self-employed
Used daily for 2+ years
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SiteLink Web Edition
Pretty dreadful experience overall. I could go into details about issues with each of the various services - website development, merchant services, PCI, etc. - but bottom line it is not really technical issues that were ever an issue - it has always been and remains to this day the tremendous lack of customer service, customer responsiveness, customer communications. Maybe it's because i'm a single facility operator, maybe it's because they are growing too quickly and are not growing their support staff quick enough... i don;t know.... but guaranteed i would not wish my user experience with Sitelink on my worst enemy.
The software is pretty robust and has a lot of really good really strong functionalities, both in terms of moving in tenants and running various reports, and inter connectivity with other adjacent software programs.
The absolute worst thing about Storable/Sitleink is their customer communications when it comes to coming up the learning curve as a new user addressing questions and resolving issues. Be prepared to spend a lot of time listened to their elevator music because if your experience is like mine you're going to spend a lot of time on hold. The organization is incredibly siloed - so most times the first...
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