Service Autopilot vs Crew Control Comparison

Dispatching Crew Management Mobile Reporting

No cons were added to this review

We started using Service Autopilot December 2016 and it has streamlined our operations! Frees up so much time that we didn't have before and not sure why we waited so long to make the move. Routing capabilities, dispatch board, crew manangment, invoicing. Its a CRM that continues to get better. The best benefit... it has allowed us to focus more on the business so we can grow faster!

It took a little time to set up but that's really not an issue. For us, we waited to long to make the switch to SA.

I really liked the ability to communicate with my clients and the expansive user interface.

The main con was that there was no way to integrate the current weather conditions into my reports.

Thank you, Andy, for your feedback. We will be sure to share this with the team. Please don't hesitate to contact us should you have any questions about anything. Thank you for the great testimonial!

This software can do so many things. I still haven't explored every possible thing it can do and I'm up on a year using it. For me the automations that it offers are a game changer. It also makes routing and scheduling so much easier and more efficient than software's I have used in the past.

I don't think this software is the right fit for everyone. If you are a smaller company like just a few guys or a crew or two on the road a day it's probably unnecessary but for medium to larger companies its a great fit. Sometimes the software can get glitchy here and there. Lastly its not super user friendly and takes a little time to get used to everyone. Once you do it is great though and feels easy to use.

Hi Ryan, thank you kindly for your feedback and testimonial! Should you need assistance with any of our features, please do not hesitate to reach out to our Support team. We're happy to help. Thank you for being a part of the SA family!

Feature packed, routing, assigning jobs to crews, client data etc

Theres too many to count. Its become a joke around the office. The software is glitchy, and after 3 years of using it, we continue to find issue after issue. Payments that were entered somehow vanished, basic things such as being able to search for payments or other data is sometimes lacking as well. They seem to be in a HUGE rush to push the latest NEW FEATURE, that they never get any of the old features solidified. The snow plowing side of the software is completely different than the lawn side, which is very odd and requires learning 2 different ways of creating routes and dispatching crew etc.

It has so many features, as a small business owner this will cut down on labor cost and place control in the palm of your hand. Everything looks very professional to my customers to the point that it makes my company seem larger than it is.

I don’t have any cons because it’s worth more than the cost and if you go thru the training courses it teaches you how to excel through it.

No pros were added to this review

No cons were added to this review

I like the estimate presentation, how customers can e-sign estimates, the forms feature except for all the glitchiness on the app

Software is over engineered. Help features skip a lot of info when going through the steps that I had to figure out myself. NOT user friendly at all. Almost impossible and extremely time consuming trying to teach this to office staff. Ive spent countless waisted hours trying to figure out why something in the system doesnt and if you dont do something the right way then its game over. Its actually...

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There are lots of intended features. The vision for the software includes the ability to do many powerful things. Automations is a great way to reduce the burden on office staff.

There are too many problems. We have reported literally hundreds of issues that are still not resolved. The customer service staff make a ticket but nothing ever gets fixed. On a daily basis we have dozens of things we have to check because SA does not consistently record information correctly or consistently records it incorrectly. There does not seem to be a quality control team at SA. Recently they attempted to have very hyped up live broadcast about some new features being released and even that failed to work correctly. I just found it humorous that SA consistently fails at ensuring a quality experience for their users and this proved my point.

No pros were added to this review

No cons were added to this review

The estimate, invoice templates and customization for letters is awesome. Other companies need to take a look at making easily customizable forms for invoicing and estimates. The software is excellent for emailing detailed estimates and letters. Converting leads/estimates into active customers is very simple. The pricing matrix conversions (size or piece per job into prices) is extraordinarily well done. Honestly, the software setup shows a ton of promise. I believe it could easily be the best out there if they would fix the basics listed below.

They do not have the basics down. Payments that are applied to balances are constantly unassociating from accounts. I spend 10-15 hours per week rechecking this error which causes serious billing problems and has cost me customers. Payment check boxes also tend to dissociate every once in a while. I spend another several hours per week on routing because single accounts cannot be pulled. If I...

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No pros were added to this review

No cons were added to this review

We like the ability to dispatch technicians and to capture timely photos back throughout the day

Reports and search could be better for us to look back at completed work.

Carl, thank you for the review and positive comments. Happy to see that you and the team are getting value from Crew Control. We are always open to feedback about the user experience and product ideas, so please let us know if you'd like to share details with us. Thank you, again!

Ease of use and customer service are top notch. [SENSITIVE CONTENT HIDDEN] is always open to new ideas

Can’t carry jobs into next day. Must create new job card every time

Hi Ed, Thank you for your feedback! We're pleased to hear that you find Crew Control easy to use and enjoy the customer service. Your comment on carrying jobs from day to day will be shared with the team. Stay tuned for future updates, feedback like yours is what improves our software.

That the software automatically texts the crew leader a link for the schedule/ service for the day and its Espanol.

I know it is still in the works, where we can create one-time jobs but a schedule for multiple days. Other than that, the software is good.

Hi, Brian! Thanks for your feedback. We're pleased to hear you're enjoying Crew Control and have found it easy to use. Updates to scheduling one-time jobs for multiple days (and many more exciting new features) are coming soon. We plan to have this ready during the first part of the year. Stay tuned!

The Software is very user friendly, easy set up.

Not available as app and mobile site was limited but have seen improvements since.

This software offered us the ability to move from paper and whiteboard scheduling company wide saving us hours of tedious work and tons of paper and ink from printing out daily work schedules for 14 crews.

Actually, we haven't come across very many issues with the software. Those that we did encounter were minor and quickly resolved.

Hi Clarke, Thank you for your feedback! We're pleased to hear that Crew Control has enabled you to move from pen and paper, saving both time and money. We are flattered to be referred to as "The Perfect Software!"

I like that we communicate any needs or suggestions and the customer service response is truly the best! They listen and if they need better understanding, they ask to be able to provide help as best as possible!!! Also very user friendly for both admin and crew member use.

There is really nothing I can say I like least because any suggestions I bring to their attention they are very quick to respond to help find a solution.

Simple to use and implement immediately. Easy to drag and drop jobs. Perfect for lining out the day's work for multiple crews, with instructions. Able to change schedule on the fly (add, skip, remove jobs, etc.) EXCELLENT personal service with regards to any questions on functionality and suggestions for changes

Had to manually enter all our customers from QB desktop which was not fun.

Hi, Thomas! Thanks for your feedback. We're glad to hear how much you like Crew Control's scheduling functionality, time saving features, and easy implementation! We do plan to add an Excel import to make it easier to add customers for users not running QuickBooks Online in a future release. Thank you for sharing your experience!

I really like that my schedule is set for the entire year and that it automatically sends texts to customers

I really want to be able to map all of our customers and build routes from that map. I also want it to record completion times and dates when the job is complete. If I get behind a day it should record the date when the service was done not when it was scheduled.

Jeff, thank you for the review, the positive comments and the feedback. We're so happy to learn switching providers has brought you efficiency and confidence. And, we are always open to feedback and new ideas from our customers. We'll be sure to share this aspect with the product team, around schedule date vs service date vs completion date and when it was viewed. Please reach out to us if you would ever like to share additional details. Thank you!

How easy it was for my crews to use it.

There is nothing I don’t like so far. Any of my concerns were answered immediately.

Super user friendly for both the admin and the user!

I only wish that we could use this for other departments (Human Resources. Etc.)