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ServiceTitan vs Crew Control Comparison (2026)

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ServiceTitan

Crew Control

Overview

ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond.

Cloud-based software that helps growing lawn care and landscaping companies simplify scheduling, routing, time tracking, and payments.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

342

236

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

4.8

100

Value for money

Ease of use

Features

Customer support

95%

would recommend this app

Pros

“What I like most about ServiceTitan is that it gives visibility into almost every part of the business. Once your processes are set up correctly, it really helps connect the office, technicians, dispatching, billing, and reporting all in one place.”

GINA D.

MANAGER

“ServiceTitan has enabled our team to work more efficiently while also providing greater visibility and improved communication for our customers. As we move further along in the integration process, we're excited about the opportunities for growth that this platform will bring to our team.”

Heather M.

“What I most enjoy about service titan is there large knowledge base that is updating on a regular basis, and how in their knowledge base they have links to other sources that can help as well.”

Noah J.

Director of Business Software

Pros

“We love that it automatically organizes the routes to save on driving time, love that is stores client profiles, love all of the scheduling features, and love the payments portal.”

Briera N.

Business Secretary

“Crew Control gives me the tools I need to manage scheduling, memberships, payment plans, customer organization, and day-to-day operations without spending hundreds of dollars per month on enterprise software. While the mobile app and interface could be improved, the value for the price is hard to beat.”

Shaun H.

CEO

“The custom tags are extremely useful for organizing customers by service type, property type, location, maintenance plans, and more.”

Shaun H.

CEO

Cons

“ServiceTitan’s support feels slow, unresponsive, and disorganized, with tickets dragging on for weeks, repeated escalations, and limited follow‑through, which is especially painful when complex glitches, billing problems, or onboarding issues are blocking day‑to‑day operations.”

Rob S.

Service Manager

“Started charging us for the software and they say they can't stop the auto draft!!! And anyone you talk to in the company has a script to read and you can NEVER GET A SOLUTION TO A PROBLEM.”

Lisa O.

Office manager

“They refused to accept my cancellation for breach of contract and threatened collections if full amount isn't paid. How can I pay for something I never used?”

Erik J.

Owner

Cons

“This can result in missing documentation and images being left off invoices, which impacts both recordkeeping and billing accuracy.”

Jay E.

Managing Partner

“The biggest downside is the iPhone app. While it works, it's not ideal for management, dispatching, or quickly adding customers while out in the field.”

Shaun H.

CEO

“Having to re-login all the time gets frustrating fast, especially when you’re switching between work, coaching, business stuff, and creating content.”

Nathan K.

owner