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ServiceM8 vs Connecteam Comparison (2026)
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Good recommendations?
ServiceM8
4.5
(311)5
212
4
79
3
7
2
4
1
9
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Connecteam
4.6
(5.3K)5
3.6K
4
1.4K
3
191
2
23
1
16
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
ServiceM8 is a job, staff & client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails & texts, job notes & photos, online bookings, forms, asset management, invoicing & payments.
A modern communication experience for you and your team
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
311
5
4
3
2
1
212
79
7
4
9
- Value for money
- Ease of use
- Features
- Customer support
87%
would recommend this app4.6
5.3K
5
4
3
2
1
3.6K
1.4K
191
23
16
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this appPros
“I paid their gold service partner a lot of money to transfer over my data and get all the forms and customization on the account completed. When I went to turn on the unlimited phone service, they have doubled its price.”
BB
Ben B.
Electrical Contractor
“There was also no option to include tasks for forms to jobs.”
GS
GWEN S.
FOUNDER AND CEO
“At a minimum, you should support Google Tag Manager (GTM) or provide a way to implement end-to-end conversion tracking.”
DN
David N.
Director
Pros
“Not only can we communicate with staff and update scheduling, there are forms for staff retention as well as a reward system that we can use to keep our staff motivated.”
CK
Christina K.
Manager
“We have a few different roles in our business and it requires each of them to have their own shift with that when updating the same shift I wish there was some way that we could update the shift once instead of having to change each one for the different role eg: connected shifts.”
CM
Courtney M.
Operations Coordinator
“I also appreciated the customization options, which made it possible to tailor workflows and features to suit different business needs. Although some advanced features require higher-tier plans and setup can take time initially, the software overall improved organization, accountability, and day-to-day efficiency within the team.”
AW
Allen W.
Rollingstock Maintenance Team Leader
Cons
“The partner I paid to ensure automations and features ran properly could not provide me with a itemized invoice of what I paid for.”
HA
Heather A.
Business owner and operator
“Many features glitch and don't work properly, only chat support can rarely solve or fix problems in real time.”
HA
Heather A.
Business owner and operator
“Please prioritise adding GTM or an equivalent solution, without it, this product isn’t viable for serious advertisers.”
DN
David N.
Director
Cons
“We discovered during payroll processing that regular, overtime, and vacation hours were not transferring correctly, resulting in all hours being imported as regular hours.”
AS
Anthony S.
CIO
“Notification fatigue risk – With chats, updates, tasks, and alerts all in one app, employees can sometimes feel overwhelmed if notifications aren’t managed carefully.”
RS
Radha S.
Legal Assistant
“The current layout tends to focus on upcoming items, making it less intuitive when trying to review past events or quickly view an entire month's schedule at a glance.”
AM
Amy M.
Owner
- Vendor responds to reviews
- Last review10 months ago
- Vendor responds to reviews
- Last review11 days ago
Key features
- Total features143
- 360 Degree Feedback
- AI Copilot
- API
- Absence Management
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Action Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad hoc Reporting
- Add & Edit Photos
- Address Book
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assessment Management
- Asset Tracking
- Assignment Management
- Asynchronous Learning
- Attendance Management
- Attendance Tracking
- Audio/Video Messaging
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Bite-Sized Learning
- Blended Learning
- Blogs
- Booking Management
- Brainstorming
- Break Management
- Built-in Course Authoring
- Built-in LMS
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Candidate Management
- Candidate Profiles
- Candidate Sourcing
- Candidate Tracking
- Capacity Planning
- Care Plan Management
- Catalog Management
- Categorization/Grouping
- Certification & Licensing
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Claims Management
- Class Scheduling
- Client Management
- Clock In/Out
- Collaboration Tools
- Comment Library
- Commenting/Notes
- Commercial Inspections
- Communication Management
- Communications Management
- Compliance Management
- Compliance Tracking
- Conditional Logic
- Configurable Workflow
- Configuration Management
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Library
- Content Management
- Content Sharing
- Contract/License Management
- Convert to PDF
- Corporate/Business
- Cost Tracking
- Course Authoring
- Course Library
- Course Management
- Course Publishing
- Course Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Service Management
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Capture and Transfer
- Data Import/Export
- Data Synchronization
- Deadline Management
- Debit/Credit Card Processing
- Digital Signage
- Digital Signature
- Directory Listing Management
- Discussions/Forums
- Dispatch Management
- Document Automation
- Document Capture
- Document Classification
- Document Management
- Document Review
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Driver ETA
- Driver Management
- EDI
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Employee Activity Monitoring
- Employee Communities
- Employee Database
- Employee Directory
- Employee Engagement
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Reward Programs
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- Employee Training
- Engagement Tracking
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Event Management
- Event Scheduling
- Event/Activities Planning
- FMLA Administration
- Facility Asset Management
- Facility Management
- Facility Scheduling
- Feedback Management
- File Management
- File Sharing
- File Storage
- Filtering
- Fixed Asset Management
- For Commercial and/or Industrial Electrical Contractors
- For Lawn Care
- For Locksmiths
- For Mechanical Equipment
- For Nonprofits
- For Nursing Homes
- For Pest Control Companies
- For Plumbing Industry
- For Small Businesses
- For Staffing Agencies
- For Vacation Rentals
- Forecasting
- Forms Creation & Design
- Forms Management
- Front Desk Management
- Fuel Tracking
- Full Text Search
- GPS
- Gamification
- Generative AI
- Geofencing
- Geographic Maps
- Geolocation
- Goal Management
- Goal Setting/Tracking
- Graphical Workflow Editor
- Group Management
- Group Messaging
- Group Scheduling
- HIPAA Compliant
- Historical Reporting
- Home Health Care Management
- Image Capture
- Inspection Checklists
- Inspection Management
- Inventory Tracking
- Invoice Management
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Management
- Location Tracking
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Signature Capture
- Multi-Location
- Offline Access
- Online Booking
- Online Payments
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Pest Activity Tracking
- Predictive Maintenance
- Preventive Maintenance
- Price and Cost Calculations
- Price/Margin Management
- Pricing and Cost Calculations
- Productivity Analysis
- Productivity Tools
- Project Management
- Property Layouts
- Proposal Generation
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring Invoicing
- Recurring Orders
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Route Optimization
- Routing
- SMS Messaging
- Safety Management
- Scheduling
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service History
- Status Tracking
- Task Management
- Task Scheduling
- Technician Management
- Third-Party Integration
- Third-Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Timesheet Management
- Work Order Creation
- Work Order Management
- Workflow Automation
- Workflow Management
- eCards
- Total features180
- 360 Degree Feedback
- AI Copilot
- API
- Absence Management
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Action Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad hoc Reporting
- Add & Edit Photos
- Address Book
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assessment Management
- Asset Tracking
- Assignment Management
- Asynchronous Learning
- Attendance Management
- Attendance Tracking
- Audio/Video Messaging
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Bite-Sized Learning
- Blended Learning
- Blogs
- Booking Management
- Brainstorming
- Break Management
- Built-in Course Authoring
- Built-in LMS
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Candidate Management
- Candidate Profiles
- Candidate Sourcing
- Candidate Tracking
- Capacity Planning
- Care Plan Management
- Catalog Management
- Categorization/Grouping
- Certification & Licensing
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Claims Management
- Class Scheduling
- Client Management
- Clock In/Out
- Collaboration Tools
- Comment Library
- Commenting/Notes
- Commercial Inspections
- Communication Management
- Communications Management
- Compliance Management
- Compliance Tracking
- Conditional Logic
- Configurable Workflow
- Configuration Management
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Library
- Content Management
- Content Sharing
- Contract/License Management
- Convert to PDF
- Corporate/Business
- Cost Tracking
- Course Authoring
- Course Library
- Course Management
- Course Publishing
- Course Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Service Management
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Capture and Transfer
- Data Import/Export
- Data Synchronization
- Deadline Management
- Debit/Credit Card Processing
- Digital Signage
- Digital Signature
- Directory Listing Management
- Discussions/Forums
- Dispatch Management
- Document Automation
- Document Capture
- Document Classification
- Document Management
- Document Review
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Driver ETA
- Driver Management
- EDI
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Employee Activity Monitoring
- Employee Communities
- Employee Database
- Employee Directory
- Employee Engagement
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Reward Programs
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- Employee Training
- Engagement Tracking
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Event Management
- Event Scheduling
- Event/Activities Planning
- FMLA Administration
- Facility Asset Management
- Facility Management
- Facility Scheduling
- Feedback Management
- File Management
- File Sharing
- File Storage
- Filtering
- Fixed Asset Management
- For Commercial and/or Industrial Electrical Contractors
- For Lawn Care
- For Locksmiths
- For Mechanical Equipment
- For Nonprofits
- For Nursing Homes
- For Pest Control Companies
- For Plumbing Industry
- For Small Businesses
- For Staffing Agencies
- For Vacation Rentals
- Forecasting
- Forms Creation & Design
- Forms Management
- Front Desk Management
- Fuel Tracking
- Full Text Search
- GPS
- Gamification
- Generative AI
- Geofencing
- Geographic Maps
- Geolocation
- Goal Management
- Goal Setting/Tracking
- Graphical Workflow Editor
- Group Management
- Group Messaging
- Group Scheduling
- HIPAA Compliant
- Historical Reporting
- Home Health Care Management
- Image Capture
- Inspection Checklists
- Inspection Management
- Inventory Tracking
- Invoice Management
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Management
- Location Tracking
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Signature Capture
- Multi-Location
- Offline Access
- Online Booking
- Online Payments
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Pest Activity Tracking
- Predictive Maintenance
- Preventive Maintenance
- Price and Cost Calculations
- Price/Margin Management
- Pricing and Cost Calculations
- Productivity Analysis
- Productivity Tools
- Project Management
- Property Layouts
- Proposal Generation
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring Invoicing
- Recurring Orders
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Route Optimization
- Routing
- SMS Messaging
- Safety Management
- Scheduling
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service History
- Status Tracking
- Task Management
- Task Scheduling
- Technician Management
- Third-Party Integration
- Third-Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Timesheet Management
- Work Order Creation
- Work Order Management
- Workflow Automation
- Workflow Management
- eCards
Integrations
- Total integrations9
- ADP Next Gen HCM
- ADP Workforce Now
- Deputy
- Google Calendar
- Gusto
- MYOB Business
- Microsoft 365
- Paychex
- QuickBooks Online
- QuickBooks Payroll
- RUN Powered by ADP
- Stripe
- Wix
- Workato
- Xero
- Zapier
- Total integrations12
- ADP Next Gen HCM
- ADP Workforce Now
- Deputy
- Google Calendar
- Gusto
- MYOB Business
- Microsoft 365
- Paychex
- QuickBooks Online
- QuickBooks Payroll
- RUN Powered by ADP
- Stripe
- Wix
- Workato
- Xero
- Zapier
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