App comparison
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Learn why GetApp is free
We're for small business
Typical customers
Platforms supported
Support options
Training options
Value for money
4.7
/5
300
Starting from
9
Per month
Flat Rate
Value for money contenders
Functionality
4.4
/5
300
Total features
110
17 categories
Functionality contenders
Overall Rating
4.6
/5
300
Positive reviews
210
75
6
3
6
Overall rating contenders
Andre M.
Management Consulting, 51-200 employees
Used daily for 1-2 years
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As a partner with ServiceM8 we've had exciting times with assisting businesses take advantage of powerful features the application has to offer. From creating forms through to managing staff, assigning jobs and scheduling work. The company has really gone to a great extend to make the application as user friendly as possible. This enables users to easily understand their new process when we introduce the application in their business. The cost involved is also of benefit to the Company as it is based on the amount of jobs processed through ServiceM8. Thus if you're going through a quite period the application tailors your subscription cost to the amount of jobs processed. An extremely favorable option amongst Trades industries.
- Being able to create forms directly from the mobile devices. - New diagram feature release also available on mobile devices. - Being able to save communication between customers and tradesman directly on a job. - Customized document templates. - Being able to send a quote directly via SMS - The ability to have all your Parts & Materials and Services available in the system to add onto a job. - The customized html code which allows Customers to make bookings directly from your website.
- The application is not available on Android devices. This is often the main decider for Tradies as most often they opt for Android devices since it is more affordable.
Erik R.
Facilities Services, 1-10 employees
Used daily for 6-12 months
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Um well I am in the pressure washing - gutter cleaning business and needed a software to keep track of customers, have 2 way sync with quick books online and easy scheduling. I tried literally probably 100 crms before I settled on service m8. It was a perfect balance of amazing features but a good cost
iOS contact integration Qbo 2 way sync Stripe online payments Google? Auto fill for address! Schedule can export to google or Apple calendars Automated messages sent Ability to store files to customers Pay per job created Auto check into job and tells you when to leave to get there on time Also great integrations with mail chimp and other softwares So many good things yet not perfect
I wish it had or could change the following: Better customer organization And ability to tag customers. Better check In check out feature because often I forget... The job contact/ billing contact is wonky. Seems like I enter a new job and it shows up as job contact but not billing. It's just confusing Better system to map customer routes and book jobs. You currently can see your customers in a map view but would be nice to be able to do something with it. Automated messages should automatically be able to go out after job completion to ask for reviews ect Be more consistent with how clients show up in list - sometimes it client will come up Last name, first name and sometimes first name last name. No ability to add mobile number from mobile app.
Matthew K.
Construction, 1-10 employees
Used daily for 6-12 months
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Disappointing at best.
Worked for a little whileease of use when working
No customer service numberSupport is extremely poor and slowThey try to direct you to external support people who charge for their service
Paul A.
Facilities Services, 1-10 employees
Used daily for less than 6 months
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Help me! Service M8 is my only hope! I am a large, robust, and intimidating man, so I am told. However, when it comes to Field Service Software, I am very much the quintessential damsel in distress. I have tried Fleetmatics, Mhelpdesk, Servicebridge, FieldProMax, FSM by Corrigo, and a few others with no success, with nothing to show for it, but less hair on my head and elevated cortisol...
It works! It is simple and easy to use. The support is super stellar!!
iOS only, no equipment tracking.
Anita L.
Construction, 1-10 employees
Used daily for 1-2 years
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I love this product - I tell everyone about it because it transformed my business and allowed it to expand! It is so unassuming that it quietly achieves everything you could possibly want at the fraction of the cost of its competitors ( who quite often only do some of what Sm8 can do) without big noise or complicated programming- just effortless and seamless practicality- as you may be able to tell I am a huge fan - I love a great product and Servicem8 is one of them.
Best feature is the mobile app - we can run our business from our phone on the road - the app is far better than its competitors and means we only need one device on the road - which is way better for our employees who find it tricky and impractical to juggle a phone and a tablet or laptop
Hmm..only thing I wish it could do was run projects as well that way it would could do everything in our business - progress claims, variations etc. it can do partial invoicing which we find works a treat as a progress claim but for more complicated project based work it may be too simple - but do the trial so you can find out. As this product is not targeted at project building jobs this is more of a dream request than a ' con'.
Thanks Anita, really happy to hear to that you love ServiceM8. Project management support isn't on any near horizon but we may improve support for it in the future.
ServiceM8 has the following pricing plans:
Starting from: $9.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of ServiceM8?
Q. What other apps does ServiceM8 integrate with?