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Typical customers
Platforms supported
Support options
Training options
Value for money
4.8
/5
290
Starting from
9
Per month
Per Feature
Value for money contenders
Functionality
4.4
/5
290
Total features
96
17 categories
Functionality contenders
Overall Rating
4.7
/5
290
Positive reviews
5
4
3
2
1
206
74
6
3
1
BP
Bruce P.
LC
Luke C.
LL
Laura L.
CG
Chris G.
DA
Danielle A.
DA
Danielle A.
Overall rating contenders
Timothy S.
Verified reviewer
Used daily for 2+ years
Review source
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A real time-saver and great for monitoring all invoice statuses -
My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date
Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands -
Katherine B.
Verified reviewer
Construction, 1-10 employees
Used daily for less than 6 months
Review source
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We have only been using the platform for a month
- The pricing structure is something that initially drew our attention. Instead of being per user it is a monthly fee (plus add-ons). - The job scheduling is very easy to use and with a team scheduler add-on you can select multiple team members for the same job. - the phone app is extremely useful. You can select to text a customer when you are on route (providing you've set it all up before hand)....
- Sometimes the navigation functions can be time consuming. It would be handy to raise a job from within the client module window (i.e. when you open a client you can view current and past jobs but you cannot raise a new one and therefore have to go to dispatch board). - It would be good to have a shortcut to raise a new job on the main menu rather than having to select dispatch board. - the asset scanning only appears to work with purchase stickers from ServiceM8 (unless we haven't discovered correctly how to do this with other ones...) - It is limited to IOS so we have had to purchase iPad minis to sync with our android devices.
Lauren M.
Facilities Services, 1-10 employees
Used daily for 2+ years
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Overall it has great features but lacking one major feature for us which would cut down our admin time for invoicing and that is batch invoicing. Customer service unable to help with timelines for this upgrade or indication if it will be implemented?
Stability in remote areas where signal is poor, Servicem8 holds up and we've tried them all
Invoicing more than one job for one client during the month, no ability to combine jobs into one invoice? Feature requested in 2012 for batch/bulk invoicing and still nothing....
Julio E M.
Consumer Services, 1-10 employees
Used daily for 1-2 years
Review source
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Ease to schedule, invoice, quotes and payments.
It is a very well rounded software. Every year they add new features at no cost that improve the interaction with it.
Wish they mad a version for Android. Most of my team uses Android and we have to provide them with an Apple device in order to use the software.
Dan B.
Management Consulting, 1-10 employees
Used daily for 2+ years
Review source
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After decades of experience implementing various business information systems, I have never before had such pleasure working with such a fine product. ServiceM8 is not only exceptionally easy to use, the depth of functionality if mind boggling. The team at ServiceM8 have re-defined job costing and the ability to monitor job profitability. The average trades person is able to instantly review how...
Job Documentation. Efficiently created - conveniently organised - instantly accessible now and forever. The ServiceM8 "job" can house virtually everything which should be stored away about a job - The documentation can and should include everything from inception to completion - and everything in between. The owner of one of our clients commented "If you were here yesterday - you would have...
Purchase Orders. We need the ability to accommodate the trades person who calls into the trade shop on the way to a job site for necessary job materials. I'd like to see the ability to snap a photo of the purchase order, store the transaction against the job, capture transaction details via OCR, post the transactions to the job, and pass the pending transaction to the integrated accounting system. This is not necessarily a 'con' - it something additional that I feel should be there to expand the functionality - Wish list stuff - With a development team like the crew at ServiceM8 - there is absolutely no doubt in my mind they'll deliver - more than likely something even better than my concept.
Q. What type of pricing plans does ServiceM8 offer?
ServiceM8 has the following pricing plans:
Starting from: $9.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of ServiceM8?
ServiceM8 has the following typical customers:
Freelancers, Small Business
Q. What languages does ServiceM8 support?
ServiceM8 supports the following languages:
English
Q. Does ServiceM8 support mobile devices?
ServiceM8 supports the following devices:
iPad, iPhone
Q. Does ServiceM8 offer an API?
Yes, ServiceM8 has an API available for use.
Q. What other apps does ServiceM8 integrate with?
ServiceM8 integrates with the following applications:
MYOB Business, Google Analytics 360, Deputy, Zapier, Stripe, Microsoft 365, Workato, Quickbooks Online, Google Calendar, Mailchimp, Xero
Q. What level of support does ServiceM8 offer?
ServiceM8 offers the following support options:
Knowledge Base, Chat, Email/Help Desk, 24/7 (Live rep), FAQs/Forum