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ServiceM8
4.6
(300)

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We're for small business

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(48)

ServiceM8 Pricing, Features, Reviews and Alternatives

ServiceM8 product overview

Price starts from

9

Per month

Flat Rate

What is ServiceM8?

Job Management

Key benefits of using ServiceM8

A better system for trades & services

ServiceM8 solves age-old issues experienced by field service businesses, transforming how you communicate and manage scheduling, jobs, staff & customers. ServiceM8 instils great process and workflows to help you get work, get it done & get paid.

Customer service

Better scheduling, automated reminders, integrated Caller ID, and templates for emails, texts, quotes & invoices ensure professional client communication & better customer service.

Productivity & efficiency

With fast quotes, automated communication, smart scheduling, integrated navigation & easy job documentation, you can win more work, complete it faster, and earn repeat customers.

Cash flow

With the ability to invoice & collect payment on site through the ServiceM8 app, or online, and set automated payment reminders to customers, your business gets paid as soon as possible.

Visibility & control

All job statuses, scheduling changes, staff locations & updates sync across the business in real time. Work from anywhere and run the business from the palm of your hand.

Central administration & record keeping

A central, cloud-based record of all client details, job history, notes, photos, quotes, invoices, forms & client communication, in one paperless system.

Lifestyle & Customer Success

Better processes, automations and the ability for staff to finalise jobs on site means business owners don’t need to work into the night on paperwork & invoicing.

This means you can rediscover a love for your job and the reasons you started your business, and create the lifestyle you want.

If business growth is your version of success, ServiceM8 provides a platform to help you achieve this.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
24/7 (Live rep)
FAQs/Forum

Training options

Documentation
Live Online
Videos
Webinars
In Person

ServiceM8 pricing information

Value for money

4.7

/5

300

Starting from

9

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ServiceM8 features

Functionality

4.4

/5

300

Total features

110

17 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Third Party Integrations
Reporting/Analytics
API
Data Import/Export
Customizable Reports

Functionality contenders

ServiceM8 users reviews

Overall Rating

4.6

/5

300

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.31/10
Rating distribution

5

4

3

2

1

210

75

6

3

6

Pros
Intuitive but very powerful but when you do need help their support team is ready and able. There are so many options it is best to just click on everything.
Has been great, with great help when needed , i highly recommend this software to any business that wants to have sucsess.
Thank you for being so helpful and taking feedback in order to continue assisting us in providing services that we require. Customer service amazing.
Cons
Missing intervention features and worst of all is the lack of customer support and development forthcoming.
But when you find issues, you will be ignored by ServiceM8.
Since then the only contact I've had was after I complained every 2 weeks that we'd heard nothing and more duplicates were being created.

Overall rating contenders

AM
AvatarImg

Andre M.

Management Consulting, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Simplicity of ServiceM8

Reviewed 7 years ago

As a partner with ServiceM8 we've had exciting times with assisting businesses take advantage of powerful features the application has to offer. From creating forms through to managing staff, assigning jobs and scheduling work. The company has really gone to a great extend to make the application as user friendly as possible. This enables users to easily understand their new process when we introduce the application in their business. The cost involved is also of benefit to the Company as it is based on the amount of jobs processed through ServiceM8. Thus if you're going through a quite period the application tailors your subscription cost to the amount of jobs processed. An extremely favorable option amongst Trades industries.

Pros

- Being able to create forms directly from the mobile devices. - New diagram feature release also available on mobile devices. - Being able to save communication between customers and tradesman directly on a job. - Customized document templates. - Being able to send a quote directly via SMS - The ability to have all your Parts & Materials and Services available in the system to add onto a job. - The customized html code which allows Customers to make bookings directly from your website.

Cons

- The application is not available on Android devices. This is often the main decider for Tradies as most often they opt for Android devices since it is more affordable.

ER
AvatarImg

Erik R.

Facilities Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Amazing service software

Reviewed 7 years ago

Um well I am in the pressure washing - gutter cleaning business and needed a software to keep track of customers, have 2 way sync with quick books online and easy scheduling. I tried literally probably 100 crms before I settled on service m8. It was a perfect balance of amazing features but a good cost

Pros

iOS contact integration Qbo 2 way sync Stripe online payments Google? Auto fill for address! Schedule can export to google or Apple calendars Automated messages sent Ability to store files to customers Pay per job created Auto check into job and tells you when to leave to get there on time Also great integrations with mail chimp and other softwares So many good things yet not perfect

Cons

I wish it had or could change the following: Better customer organization And ability to tag customers. Better check In check out feature because often I forget... The job contact/ billing contact is wonky. Seems like I enter a new job and it shows up as job contact but not billing. It's just confusing Better system to map customer routes and book jobs. You currently can see your customers in a map view but would be nice to be able to do something with it. Automated messages should automatically be able to go out after job completion to ask for reviews ect Be more consistent with how clients show up in list - sometimes it client will come up Last name, first name and sometimes first name last name. No ability to add mobile number from mobile app.

MK
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Matthew K.

Construction, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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6 months later and still can't track job time or travel time.

Reviewed 8 months ago

Disappointing at best.

Pros

Worked for a little whileease of use when working

Cons

No customer service numberSupport is extremely poor and slowThey try to direct you to external support people who charge for their service

PA
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Paul A.

Facilities Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Service M8, my hero!

Reviewed 7 years ago

Help me! Service M8 is my only hope! I am a large, robust, and intimidating man, so I am told. However, when it comes to Field Service Software, I am very much the quintessential damsel in distress. I have tried Fleetmatics, Mhelpdesk, Servicebridge, FieldProMax, FSM by Corrigo, and a few others with no success, with nothing to show for it, but less hair on my head and elevated cortisol...

Pros

It works! It is simple and easy to use. The support is super stellar!!

Cons

iOS only, no equipment tracking.

AL
AvatarImg

Anita L.

Construction, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product, so clever yet so simple

Reviewed 7 years ago

I love this product - I tell everyone about it because it transformed my business and allowed it to expand! It is so unassuming that it quietly achieves everything you could possibly want at the fraction of the cost of its competitors ( who quite often only do some of what Sm8 can do) without big noise or complicated programming- just effortless and seamless practicality- as you may be able to tell I am a huge fan - I love a great product and Servicem8 is one of them.

Pros

Best feature is the mobile app - we can run our business from our phone on the road - the app is far better than its competitors and means we only need one device on the road - which is way better for our employees who find it tricky and impractical to juggle a phone and a tablet or laptop

Cons

Hmm..only thing I wish it could do was run projects as well that way it would could do everything in our business - progress claims, variations etc. it can do partial invoicing which we find works a treat as a progress claim but for more complicated project based work it may be too simple - but do the trial so you can find out. As this product is not targeted at project building jobs this is more of a dream request than a ' con'.

Vendor response

Thanks Anita, really happy to hear to that you love ServiceM8. Project management support isn't on any near horizon but we may improve support for it in the future.

ServiceM8 FAQs

Q. What type of pricing plans does ServiceM8 offer?

ServiceM8 has the following pricing plans:
Starting from: $9.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of ServiceM8?

ServiceM8 has the following typical customers:
Freelancers, Small Business

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Q. What languages does ServiceM8 support?

ServiceM8 supports the following languages:
English

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Q. Does ServiceM8 support mobile devices?

ServiceM8 supports the following devices:
iPad, iPhone

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Q. Does ServiceM8 offer an API?

Yes, ServiceM8 has an API available for use.

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Q. What other apps does ServiceM8 integrate with?

ServiceM8 integrates with the following applications:
MYOB Business, Google Analytics 360, Deputy, Zapier, Stripe, Microsoft 365, Workato, Quickbooks Online, Google Calendar, Mailchimp, Xero

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Q. What level of support does ServiceM8 offer?

ServiceM8 offers the following support options:
Knowledge Base, Chat, Email/Help Desk, 24/7 (Live rep), FAQs/Forum

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