ServiceM8 Pricing, Features, Reviews & Comparison of Alternatives

ServiceM8 Reviews

ServiceM8

We're for small business

4.73/5 (204 reviews)
3,376     750

ServiceM8 is the app for any service business. It will guide you from job quoting through to invoicing and payment. You will have real-time information on what jobs are currently active, what quotes have been issued to clients, and where and when staff are at clients sites. ServiceM8 is designed to be used by everyone in your business, from each individual field staff member, to back office staff, through all levels of management. It is simple and effective, and best of all, it's available anywhere, anytime.

Get a bird's-eye view of your business in real-time and take control. Visually see staff and clients locations - make smart decisions like allocating the closest staff member or take travel time into account for quotes. Receive and manage jobs, produce professional quotes instantly and communicate with clients via SMS messages or email with a few clicks. Bring up any previous quote or work order in seconds. No other system makes managing your business this easy.

The dispatch board also acts as your online schedule for all staff within the business. View all unscheduled jobs and quotes, create new jobs or quotes at the click of a button. Easily allocate jobs to staff members using drag-n-drop onto their daily schedule. Staff with iPhones will have instant access to schedule changes while on the road. Print daily schedules, work orders and routing maps for each staff member.

Eliminate time wasted by constantly calling the office for client information or details on getting to your next job. Access all client details and your schedule from a few taps on your phone, even get directed to each job as required. Complete jobs at the site rather then at the end of the day, updating the office instantly - sparing staff from disruptive calls from the office. Head office is constantly updated with the advanced mobile tracking system, which displays staff locations directly on the dispatch map in real-time. Allocate any urgent jobs to the nearest vehicle, saving your business time and delivering faster service to your clients.

The job diary allows you to upload any type of file, image or quote against a job. Record history of client contact, attach notes and other relevant information during a job to ensure all staff are kept up to date. Create and allocate tasks to staff such as following up client quotes, ordering parts or scheduling manufacturing work, get notified when tasks are overdue. ServiceM8 in not an accounting package, but we still make sure you get paid for each job and nothing falls through the cracks. We're about managing your jobs to make sure that each job is either paid instantly or an invoice is raised in your accounting package.

Reporting is simple and easy to understand. Each report shows key information about your business. Get reports emailed to you on a weekly basis showing key metrics about number of jobs created and closed for the week, keeping you up to date on any changes in productivity or market conditions.

Signup for free and experience ServiceM8 today.
www.servicem8.com

ServiceM8 Reviews (204)

Latest reviews

 Always so prompt to resolve anything we need help with!!

Any time I've ever requested help with something, they have always helped and resolved any issues so quickly! And they have a super fast response time!

Read the full review
Reviewed 20th of March by Kimberly Miller

 

 Hesitant but hopeful, and pleasantly suprised.

As a tiny service company competing against global powerhouses, we have been searching for a long time for a program to help us consolidate our business software. We had a system that worked for us, but it was clunky due to it being a series of stand alone programs we would multitask together. ...

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Reviewed 20th of March by Skipper Landry

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ServiceM8 Category Leaders

Reviews
Integrations
Mobile
Media
Security

#7 in Field Service Management (FSM)

View full ranking
69
17
17
8
16
11

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

ServiceM8 Screenshots (6)

ServiceM8 screenshot: Job Card & InvoicingServiceM8 screenshot: Map View & CalendarServiceM8 screenshot: ServiceM8-On-All-DevicesServiceM8 screenshot: Job DiaryServiceM8 screenshot: Credit Card PaymentsServiceM8 screenshot: Professional Invoices

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Small Business
Devices Supported
iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based
Supported Countries
Australia, Canada, Europe, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Video Tutorials

ServiceM8 Pricing

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

ServiceM8 costs 50c per job, and you get the first 20 jobs every month free. There are no signup fees or per user fees.

Competitors Pricing

mHelpDesk

Starting from: $39.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

Wintac

Starting from: $1495.00
Pricing model: One-time License

Tradify

Starting from: $5.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited ServiceM8 also visited

Benefits

Better Cash flow
Create invoices in the field, and process credit card payments through the ServiceM8 mobile app with no external devices required.

Improved Professionalism
Inspire confidence in your clients with professional quotes and invoices. Automatically notify clients you're on-approach to the job.

More Productive
On average businesses using ServiceM8 complete 30% more work in the first 3 months.

Better Service
With professional quotes, better communication and faster service, you’ll win more new work and earn repeat customers.

Alternatives to ServiceM8

Videos

Kimberly Miller

Always so prompt to resolve anything we need help with!!

20/03/2017

Any time I've ever requested help with something, they have always helped and resolved any issues so quickly! And they have a super fast response time!

Rating breakdown

Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Skipper Landry

Hesitant but hopeful, and pleasantly suprised.

20/03/2017

As a tiny service company competing against global powerhouses, we have been searching for a long time for a program to help us consolidate our business software. We had a system that worked for us, but it was clunky due to it being a series of stand alone programs we would multitask together. SignNow, Quickbooks online, Notes, emails (2 different ones) and photos all worked, but took about 1/2 the time of the actual service call to make sure all the documents were properly completed, sent and billed. Two key features sold us on this: Integration into QuickBooks Online and the ability to create check lists for each job so nothing is forgotten. The bonuses of individual technician scheduling, letting us have the option to still use WAZE for the GPS on the work order, time stamps for travel and on/off the job, text/email ETA from the phone to the customer all makes us look much bigger than we are. We feel like a powerhouse vs the big boys in our industry with this program, and with the cost based off now much we use it vs a block tier system lets us know well before hand what our costs will be each month. We couldn't be happier. Please don't change this formula ServiceM8. It's everything we need.

Pros

Hard to say: Its super easy to use, has all the features we already used and more. Stable, powerful and integrates into QBO and emails seamlessly. Customer service communication inside the program is outstanding. Being able to ask questions without starting new emails or having an agent auto close a question ticket before all the questions are completed is being A+ customer service.

Cons

Only nitpicking things really. We run strictly OS machines, so there are a few features we cannot use because they seem to only work on Windows browsers. Diary notes are great, but hard to edit/can't edit. Not a big deal, but never the less, our fat fingers can sometimes make us look unprofessional without the ability to edit before we email. Switching between phone and tablet on the job. This seems to be hard for the program to do. If we check in on a phone from travel, we must check out on that same phone, we can't check out on the tablet where we ultimately do most of the work with SM8. Sometimes we don't remember to check in and out and do all the work on the tablet and not switch to the phone and we have to redo some work because of it. Instructions. 95% of all your instructions are spot on, but some we had to ask for help even after reading them a few times. Nothing big because customer service was wonderful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ServiceM8

Its 1:04 am, my brain is done. Ill try to think of things as we use this program.

Source: Capterra
Helpful?   Yes   No
Read more
Paul Alvarez

Service M8, my hero!

18/03/2017

Help me Obi-Wan-Kenobi! Service M8 is my only hope! I am a large, robust, and intimidating man, so I am told. However, when it comes to Field Service Software, I am very much the quintessential damsel in distress. I have tried Fleetmatics, Mhelpdesk, Servicebridge, FieldProMax, FSM by Corrigo, and a few others with no success, with nothing to show for it, but less hair on my head and elevated cortisol and blood pressure! Service M8 has been a godsend for a tiny company such as mine. The software has yet to have any hiccups, and while it doesn't have every single, nit-picky, feature I would like, it does have all the features I need for pennies on the dollar compared to the others. Something also has to be said about the support from SM8! I am more and more impressed with the level of support provided by Service M8. Whenever I get stuck on something, a simple five minute chat online at anytime of any day results in a solved issue! They have yet to fail to point me in the right direction, or flat out resolve my issue in no time at all. 24/7 click help and at the bottom of the help center screen there is a chat window that is always manned by a courteous and knowledgeable rep, ready to go, and they get you answers! I liked the software so much, that I, being an avid Android user that has never been of fan of iOS and Apple, made the switch to iOS because Service M8 is strictly available on iOS for the mobile portion, and I have never made a better decision! It just works! No headaches, no crazy glitches, no blood, no sweat, no tears, except tears of joy as I complete by service calls, invoice my customers, and get paid! Obi-Wan-Kenobi should take lessons from Service M8! If you enjoyed my review, click on this link to check them out. Service M8 gives credit for referrals, and it would help me out a bit, but don't let it influence your decision because the credits is not the reason I did the review. I did the review because Service M8 deserves a great big pat on the back, and I believe in given credit where credit is due!!! https://sm8.link/fpjj47s

Pros

It works! It is simple and easy to use. The support is super stellar!!

Cons

iOS only, no equipment tracking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ServiceM8

Go get it! Get it right now! You won't regret it! https://sm8.link/fpjj47s

Source: Capterra
Helpful?   Yes   No
Read more
Andy Swanborough

Its the dogs

10/03/2017

I m not the most tech minded person and i have had my issues with Service M8 put its great and now i can't see working without it! Every time i have got in trouble the customer support team have been amazing no matter what time of day its been they have always got to the bottom of the problem and resolved it.

Pros

sorting the jobs out and scheduling the staff - Customer reports and photos

Cons

Cost per job

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrina Shardlow

Great for Tradies!!

07/03/2017

All our dealings with ServiceM8 have been very positive! The software is obviously built for tradies (we run a landscaping business) and it's as simple as it can be, but still provides all the information that the office needs to invoice, track & schedule work. The support staff are SUPERB - very efficient, responsive & exceptionally helpful! Keep up the good work, everyone!

Pros

Easy to use, logical (mostly), provides good information for business owner in tracking jobs, costs, scheduling etc

Cons

Really wish it worked with Android phones - that's causing us the most issues. We've overcome it by using iPads instead of staff member phones, but still not ideal. I would love to see the following colour coded system: Blue for scheduled jobs Yellow for completed jobs Green for jobs that have actually been invoiced That way, all team members know with a glance what stage the job is up to, and whether or not someone has missed invoicing a job without having to go into each job card

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Polk Van Zandt

Chat room review

04/03/2017

Ralph was very helpful in answering a number of questions about ServiceM8 software. We are a startup company. He is very knowledgeable and patient! I am very appreciative of his excellent help.

Pros

comprehensive, pricing

Rating breakdown

Ease of use
Features

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Aaron Onofretchook

I'm blown away by how simple Servicem8 makes it to run a small business

27/02/2017

I've been using Servicem8 for several years now for my small painting company. By far the most beneficial part is using Servicem8 quote templates, by doing so I've reduced quoting times down from 30+ minutes to only 3 or 4. Invoicing times are way down too. The ability to add a "request a quote" link to my Facebook page and website is amazing and simple. I am now starting a referral program and its been bugging me as to how I was going to track where new clients came from, but sure enough Servicem8 have this all covered. None of this would've been possible if it wasn't for the continuos help from the Customer Support team. Now that I'm using Servicm8 for my company I feel the only thing stopping my business from becoming a much bigger business is me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Joshua Lewis

Very helpful with editing templates

27/02/2017

Service M8 was great in helping me edit and tweak templates to my liking. Nothing was to hard or to much effort and they were quick to reply and meet my needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Hamlet Javier

Best CRM for Startup Companies

10/02/2017

When we started our company back in 2014, I researched for a CRM for a span of 4 months. I was looking and searching almost daily, for hours at a time. Tested a lot of the CRMs, and by far, ServiceM8 was the top choice. ServiceM8 is great out of the box, but has many useful add-ons that are both useful and easy to add. The cost is very economical, especially in those first few months/years when you don't have that much biz coming in. You get charge only 50 cents per job, but the first 20 jobs are free! This is amazing for a startup. The GUI is very user friendly, slick, modern, and it works. They have an iPhone and an iPad app. They allow for a lot of customization. They have so many features that I suggest you simply go to their website to take a look. We're staying with this company long term and are so happy that we found them.

Pros

easy, modern, ios app, functional, so much more.

Cons

for non ios users, they won't be able to use the app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ServiceM8

very cost effective

Source: Capterra
Helpful?   Yes   No
Read more
Ali Sutor

Fantastic service all round!

06/02/2017

Where do I start?! The software is second to none. It does everything we need it to do from first going out to quote for the customer to the customer accepting the quote, booking the job to then sending over the invoice. It syncs beautifully with Xero and has made the running of our business that much easier. The support staff are excellent! I can't fault them at all. I would 100% recommend ServiceM8 to anyone that is sitting on the fence - you won't regret it!

Pros

It syncs with Xero perfectly. It is simple to use and logical. I love that I can see what happens on the job from it first being a quote to being accepted / declined, booked as a job then being invoiced.

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ServiceM8

I wish there was an option for customers to send over jobs which we then book in. We have estate / letting agents who send a lot so this would make life even that bit easier.

Source: Capterra
Helpful?   Yes   No
Read more

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