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ServiceM8
5
212
4
79
3
7
2
4
1
9
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
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ServiceM8 - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: June 2026
ServiceM8 overview
Based on 311 verified user reviews
What is ServiceM8?
By industry, ServiceM8 reviewers are most commonly professionals in construction (39%). The most frequent use case for ServiceM8 cited by reviewers is field service management (54% of reviewers).
What do users say about ServiceM8 pricing?
Most reviewers indicate that ServiceM8 delivers strong value for money, especially for small businesses, and they appreciate the pay-per-job pricing for its affordability. Some reviewers find costs can rise with high job volumes, and a few mention extra charges and plan limitations.
Starting price
per month
Pros & Cons
User Interface
Pricing
Integrations
Customer Support
Email and Chat Communication
Invoicing and Quotes
ServiceM8’s user interface
ServiceM8 review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.4
Ease of use
4.5
Customer support
4.5
Reviews sentiment
What do users say about ServiceM8?
Users say ServiceM8 streamlines job management, scheduling, invoicing, and staff coordination, making daily operations more efficient and reducing paperwork. They find the platform easy to use, with intuitive interfaces on both desktop and iOS devices, and appreciate features like real-time updates, paperless documentation, and automated customer communications via SMS and email. Pricing is considered flexible and affordable, especially for small businesses.
Some report frustrations with limited Android compatibility, occasional customer support delays, and a desire for more customization or advanced features. They mention minor issues with reporting, batch invoicing, and staff availability tracking, but overall find ServiceM8 beneficial for field service businesses.
Select to learn more
Who uses ServiceM8?
Based on 311 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ServiceM8's key features
Most critical features, based on insights from ServiceM8 users:
All ServiceM8 features
Features rating:
ServiceM8 alternatives
ServiceM8
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29
Per month
Skimmer
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Per month
Housecall Pro
Starting from
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Per month
FieldPulse
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No pricing info
ServiceM8 pricing
Pricing plans
Pricing details:
User opinions about ServiceM8 price and value
Value for money rating:
Of 59 reviews that provide robust commentary on ServiceM8's price and value, mention it in a positive light.
Most reviewers indicate that ServiceM8 offers strong value for money, especially for small businesses and startups. They appreciate the pay-per-job pricing model, which allows them to only pay for what they use and helps keep costs predictable and manageable. Users think this approach is more affordable than competitor platforms that charge per user or require expensive upfront investments. Many reviewers feel the software provides a comprehensive set of features at a fraction of the cost of other solutions, making it accessible without sacrificing functionality. They say the first jobs each month are free, and the platform scales well as their business grows, with no need for costly upgrades. Some users report that ServiceM8’s pricing structure helps them save on administrative hours and supports business expansion without additional fees. However, some reviewers find that costs can add up during months with a high volume of small jobs. A few users mention additional charges for features like extra storage or payment processing, and some express concerns about credit card fees and the lack of Android support. Some reviewers feel that not all pricing plans fit their needs perfectly.
, and
ServiceM8 integrations (10)
Integrations rated by users
We looked at 311 user reviews to identify which products are mentioned as ServiceM8 integrations and how users feel about them.
Integration rating: 3.5 (6)
Integration rating: 4.7 (3)
“This integration helped to reduce our data entry through its syncing connection. However, the mapping didn't work with all of our important custom fields so we were still required to manually edit most invoices after the syncing.”
Salina T.
Operations Coordinator
Integration rating: 3.0 (2)
“The way we run payroll, its very critical that this connects. It does for the most part”
Pamela B.
Director
Integration rating: 5.0 (2)
“this makes adding stuff easier”
Justyn S.
digital artist
Integration rating: 5.0 (1)
Other top integrations
ServiceM8 customer support
What do users say about ServiceM8 customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ServiceM8 customer support.
A large number of users highlight the support team's fast response times and effective problem resolution.
Frequently reported by users, support is accessible via chat and help desk, with knowledgeable and courteous staff.
Widespread user sentiment notes that help is easy to access, with clear instructions and ongoing guidance available.
A minority of users report slow, unhelpful, or generic responses, and difficulty reaching support during urgent issues.
Support options
Training options
To see what individual users say about ServiceM8's customer support, check out the review snippets below.
“Excellent service, with quick responses to calls for help.”
Gareth B.
Office and IT Manager
“There is lots of guidance available and the support team have been great.”
Marcus I.
Engineer
“Their first response had a suggested solution - it didn't work, it instead created more duplicates and I was told that one of our staff must have created the duplicates....considering the staff they accused was on site with my husband working at the time, with her phone in the car, I know it wasn't her.”
Danielle A.
Director
“Please prioritise adding GTM or an equivalent solution, without it, this product isn’t viable for serious advertisers.”
David N.
Director
ServiceM8 FAQs
ServiceM8 has the following typical customers:
Freelancers, Small Business
These products have better value for money
Q. What is ServiceM8 used for?
Job Management • Manage jobs from start to finish • Access all client & job details in the field • Ensure job quality & consistency with built-in checklists • Capture electronic signatures Communication • Connect your office, field staff & clients • Email & text clients directly from the app • Save time with email & text templates • Send On-the-Way text messages to clients • Automate booking confirmations, reminders & follow-ups to clients Scheduling • View your schedule & job info, anywhere • See a real-time map view of staff & job locations • Dispatch urgent jobs, instantly • Receive push notifications about schedule changes • Get ‘next-job’ reminders to help stay on schedule Quoting & Invoicing • Create professional PDF quotes & invoices on site • Email or text quotes & invoices to clients from the app • Clients can view quotes & pay invoices online Mobile & Online Payments • Take card payments on site, through the app • Send online invoices via email & SMS, supporting card payment Digital Forms & Assets • Complete digital reports, procedures & certificates on site, through the app • Create custom forms for your business & industry • Catalogue client assets & view their service history Job History • Access a full history of work done for every client • Attach notes, photos, videos, emails & messages to jobs • Automatic back-up & secure cloud storage Accounting Integrations • Connect to Xero, MYOB or QuickBooks Online • Sync invoices & payments from ServiceM8 • Streamline invoicing, payments & accounting CarPlay • See your schedule, call clients & navigate to jobs directly from your vehicle’s CarPlay screen Add-ons • Extend ServiceM8’s functionality with a range of add-ons Pricing • A range of monthly plans to suit your business & requirements • Plans bundle jobs, SMSs & add-ons into a single monthly price • No contracts, setup fees, or ‘per-user’ fees. • Unlimited users & storage • 14-day free trial — create an account at www.servicem8.com Support • Free, 24/7 email & chat support • Self-serve Help Centre with articles & videos • Global network of ServiceM8 Partners offering setup services
Q. Does ServiceM8 support mobile devices?
ServiceM8 supports the following devices:
iPhone, iPad, Android
Q. What level of support does ServiceM8 offer?
ServiceM8 offers the following support options:
Knowledge Base, Chat, Email/Help Desk, 24/7 (Live rep), FAQs/Forum
