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ServiceM8 Pricing, Features, Reviews and Alternatives

ServiceM8 product overview

Price starts from

9

Per month

Per Feature

What is ServiceM8?

Job Management

Key benefits of using ServiceM8

A better system for trades & services

ServiceM8 solves age-old issues experienced by field service businesses, transforming how you communicate and manage scheduling, jobs, staff & customers. ServiceM8 instils great process and workflows to help you get work, get it done & get paid.

Customer service

Better scheduling, automated reminders, integrated Caller ID, and templates for emails, texts, quotes & invoices ensure professional client communication & better customer service.

Productivity & efficiency

With fast quotes, automated communication, smart scheduling, integrated navigation & easy job documentation, you can win more work, complete it faster, and earn repeat customers.

Cash flow

With the ability to invoice & collect payment on site through the ServiceM8 app, or online, and set automated payment reminders to customers, your business gets paid as soon as possible.

Visibility & control

All job statuses, scheduling changes, staff locations & updates sync across the business in real time. Work from anywhere and run the business from the palm of your hand.

Central administration & record keeping

A central, cloud-based record of all client details, job history, notes, photos, quotes, invoices, forms & client communication, in one paperless system.

Lifestyle & Customer Success

Better processes, automations and the ability for staff to finalise jobs on site means business owners don’t need to work into the night on paperwork & invoicing.

This means you can rediscover a love for your job and the reasons you started your business, and create the lifestyle you want.

If business growth is your version of success, ServiceM8 provides a platform to help you achieve this.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
24/7 (Live rep)
FAQs/Forum

Training options

Documentation
Live Online
Videos
Webinars
In Person

ServiceM8 pricing information

Value for money

4.8

/5

290

Starting from

9

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ServiceM8 features

Functionality

4.4

/5

290

Total features

96

17 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
API
Third Party Integrations
Customizable Reports
Workflow Management

Functionality contenders

ServiceM8 users reviews

Overall Rating

4.7

/5

290

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.32/10
Rating distribution

5

4

3

2

1

206

74

6

3

1

Pros
Intuitive but very powerful but when you do need help their support team is ready and able. There are so many options it is best to just click on everything.

BP

Bruce P.

Has been great, with great help when needed , i highly recommend this software to any business that wants to have sucsess.

LC

Luke C.

Thank you for being so helpful and taking feedback in order to continue assisting us in providing services that we require. Customer service amazing.

LL

Laura L.

Cons
Missing intervention features and worst of all is the lack of customer support and development forthcoming.

CG

Chris G.

But when you find issues, you will be ignored by ServiceM8.

DA

Danielle A.

Since then the only contact I've had was after I complained every 2 weeks that we'd heard nothing and more duplicates were being created.

DA

Danielle A.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

I love this product. I am a daily user and use it for all of my online invoicing for my business.

Reviewed 4 years ago

A real time-saver and great for monitoring all invoice statuses -

Pros

My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date

Cons

Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands -

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A must have for trades

Reviewed 3 years ago

We have only been using the platform for a month

Pros

- The pricing structure is something that initially drew our attention. Instead of being per user it is a monthly fee (plus add-ons). - The job scheduling is very easy to use and with a team scheduler add-on you can select multiple team members for the same job. - the phone app is extremely useful. You can select to text a customer when you are on route (providing you've set it all up before hand)....

Cons

- Sometimes the navigation functions can be time consuming. It would be handy to raise a job from within the client module window (i.e. when you open a client you can view current and past jobs but you cannot raise a new one and therefore have to go to dispatch board). - It would be good to have a shortcut to raise a new job on the main menu rather than having to select dispatch board. - the asset scanning only appears to work with purchase stickers from ServiceM8 (unless we haven't discovered correctly how to do this with other ones...) - It is limited to IOS so we have had to purchase iPad minis to sync with our android devices.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Needs More Customer Focus For Future Improvement

Reviewed 6 years ago

Overall it has great features but lacking one major feature for us which would cut down our admin time for invoicing and that is batch invoicing. Customer service unable to help with timelines for this upgrade or indication if it will be implemented?

Pros

Stability in remote areas where signal is poor, Servicem8 holds up and we've tried them all

Cons

Invoicing more than one job for one client during the month, no ability to combine jobs into one invoice? Feature requested in 2012 for batch/bulk invoicing and still nothing....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Service Managing software I have used!

Reviewed 3 years ago

Ease to schedule, invoice, quotes and payments.

Pros

It is a very well rounded software. Every year they add new features at no cost that improve the interaction with it.

Cons

Wish they mad a version for Android. Most of my team uses Android and we have to provide them with an Apple device in order to use the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceM8 - The best little piece of software ever.

Reviewed 6 years ago

After decades of experience implementing various business information systems, I have never before had such pleasure working with such a fine product. ServiceM8 is not only exceptionally easy to use, the depth of functionality if mind boggling. The team at ServiceM8 have re-defined job costing and the ability to monitor job profitability. The average trades person is able to instantly review how...

Pros

Job Documentation. Efficiently created - conveniently organised - instantly accessible now and forever. The ServiceM8 "job" can house virtually everything which should be stored away about a job - The documentation can and should include everything from inception to completion - and everything in between. The owner of one of our clients commented "If you were here yesterday - you would have...

Cons

Purchase Orders. We need the ability to accommodate the trades person who calls into the trade shop on the way to a job site for necessary job materials. I'd like to see the ability to snap a photo of the purchase order, store the transaction against the job, capture transaction details via OCR, post the transactions to the job, and pass the pending transaction to the integrated accounting system. This is not necessarily a 'con' - it something additional that I feel should be there to expand the functionality - Wish list stuff - With a development team like the crew at ServiceM8 - there is absolutely no doubt in my mind they'll deliver - more than likely something even better than my concept.

ServiceM8 FAQs and common questions

Q. What type of pricing plans does ServiceM8 offer?

ServiceM8 has the following pricing plans:
Starting from: $9.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of ServiceM8?

ServiceM8 has the following typical customers:
Freelancers, Small Business


Q. What languages does ServiceM8 support?

ServiceM8 supports the following languages:
English


Q. Does ServiceM8 support mobile devices?

ServiceM8 supports the following devices:
iPad, iPhone


Q. Does ServiceM8 offer an API?

Yes, ServiceM8 has an API available for use.


Q. What other apps does ServiceM8 integrate with?

ServiceM8 integrates with the following applications:
MYOB Business, Google Analytics 360, Deputy, Zapier, Stripe, Microsoft 365, Workato, Quickbooks Online, Google Calendar, Mailchimp, Xero


Q. What level of support does ServiceM8 offer?

ServiceM8 offers the following support options:
Knowledge Base, Chat, Email/Help Desk, 24/7 (Live rep), FAQs/Forum

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