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ServiceM8 vs ServiceTitan Comparison (2026)
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Good recommendations?
ServiceM8
4.5
(311)5
212
4
79
3
7
2
4
1
9
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ServiceTitan
4.3
(342)5
236
4
52
3
15
2
11
1
28
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
ServiceM8 is a job, staff & client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails & texts, job notes & photos, online bookings, forms, asset management, invoicing & payments.
ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
311
5
4
3
2
1
212
79
7
4
9
- Value for money
- Ease of use
- Features
- Customer support
87%
would recommend this app4.3
342
5
4
3
2
1
236
52
15
11
28
- Value for money
- Ease of use
- Features
- Customer support
72%
would recommend this appPros
“I paid their gold service partner a lot of money to transfer over my data and get all the forms and customization on the account completed. When I went to turn on the unlimited phone service, they have doubled its price.”
BB
Ben B.
Electrical Contractor
“There was also no option to include tasks for forms to jobs.”
GS
GWEN S.
FOUNDER AND CEO
“At a minimum, you should support Google Tag Manager (GTM) or provide a way to implement end-to-end conversion tracking.”
DN
David N.
Director
Pros
“What I like most about ServiceTitan is that it gives visibility into almost every part of the business. Once your processes are set up correctly, it really helps connect the office, technicians, dispatching, billing, and reporting all in one place.”
GD
GINA D.
MANAGER
“ServiceTitan has enabled our team to work more efficiently while also providing greater visibility and improved communication for our customers. As we move further along in the integration process, we're excited about the opportunities for growth that this platform will bring to our team.”
HM
Heather M.
HR
“What I most enjoy about service titan is there large knowledge base that is updating on a regular basis, and how in their knowledge base they have links to other sources that can help as well.”
Noah J.
Director of Business Software
Cons
“The partner I paid to ensure automations and features ran properly could not provide me with a itemized invoice of what I paid for.”
HA
Heather A.
Business owner and operator
“Many features glitch and don't work properly, only chat support can rarely solve or fix problems in real time.”
HA
Heather A.
Business owner and operator
“Please prioritise adding GTM or an equivalent solution, without it, this product isn’t viable for serious advertisers.”
DN
David N.
Director
Cons
“ServiceTitan’s support feels slow, unresponsive, and disorganized, with tickets dragging on for weeks, repeated escalations, and limited follow‑through, which is especially painful when complex glitches, billing problems, or onboarding issues are blocking day‑to‑day operations.”
Rob S.
Service Manager
“They refused to accept my cancellation for breach of contract and threatened collections if full amount isn't paid. How can I pay for something I never used?”
Erik J.
Owner
“Often we are provided with someone who is new to the software and is unable to provide us with the support and guidance we require to resolve more complex problems.”
KK
Khiana K.
Customer Service Representative and Dispatcher
- Vendor responds to reviews
- Last review10 months ago
- Vendor responds to reviews
- Last review13 days ago
Key features
- Total features143
- API
- Absence Management
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Scheduling
- Asset Tracking
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Availability Management
- Barcode/Ticket Scanning
- Bid Management
- Billing & Invoicing
- Booking Management
- Budget Tracking
- Budgeting/Forecasting
- CAD Tools
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Change Order Management
- Chat/Messaging
- Checklists
- Chemical Usage Tracking
- Client Management
- Client Tracking
- Collaboration Tools
- Commercial
- Commercial/Industrial
- Commission Management
- Communication Management
- Communications Management
- Compliance Management
- Confirmations/Reminders
- Construction Tracker
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Service Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Capture and Transfer
- Data Import/Export
- Debit/Credit Card Processing
- Dispatch Management
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Driver ETA
- Electrical Estimating
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Management
- Email Marketing
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- File Storage
- Fitting Management
- Fixed Asset Management
- Fleet Management
- For AEC Industry
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Locksmiths
- For Mechanical Equipment
- For Pest Control Companies
- For Plumbing Industry
- For Residential
- Forecasting
- Forms Management
- GPS
- Generative AI
- Geographic Maps
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- Image Capture
- Incident Management
- Inspection Checklists
- Inspection Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Management
- Labor Rates
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Marketing Automation
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Offline Access
- Onboarding
- Online Booking
- Online Payments
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Predictive Maintenance
- Preventive Maintenance
- Price and Cost Calculations
- Price/Margin Management
- Pricing and Cost Calculations
- Productivity Analysis
- Productivity Tools
- Progress Reports
- Project Billing
- Project Management
- Project Tracking
- Property Layouts
- Proposal Generation
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring Invoicing
- Recurring Orders
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Resource Scheduling
- Risk Management
- Route Optimization
- Routing
- SMS Messaging
- Safety Management
- Sales Approval
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service History
- Status Tracking
- Supplier Management
- Takeoff
- Task Management
- Task Scheduling
- Technician Management
- Third-Party Integration
- Third-Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Timesheet Management
- Visual Assemblies
- Warranty Tracking
- Website Integration
- Work Order Creation
- Work Order Management
- Workflow Automation
- Workflow Management
- Total features139
- API
- Absence Management
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Scheduling
- Asset Tracking
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Availability Management
- Barcode/Ticket Scanning
- Bid Management
- Billing & Invoicing
- Booking Management
- Budget Tracking
- Budgeting/Forecasting
- CAD Tools
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Change Order Management
- Chat/Messaging
- Checklists
- Chemical Usage Tracking
- Client Management
- Client Tracking
- Collaboration Tools
- Commercial
- Commercial/Industrial
- Commission Management
- Communication Management
- Communications Management
- Compliance Management
- Confirmations/Reminders
- Construction Tracker
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Service Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Capture and Transfer
- Data Import/Export
- Debit/Credit Card Processing
- Dispatch Management
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Driver ETA
- Electrical Estimating
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Management
- Email Marketing
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- File Storage
- Fitting Management
- Fixed Asset Management
- Fleet Management
- For AEC Industry
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Locksmiths
- For Mechanical Equipment
- For Pest Control Companies
- For Plumbing Industry
- For Residential
- Forecasting
- Forms Management
- GPS
- Generative AI
- Geographic Maps
- Groundskeeping Management
- Group Scheduling
- Historical Reporting
- Image Capture
- Incident Management
- Inspection Checklists
- Inspection Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Management
- Labor Rates
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Marketing Automation
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Signature Capture
- Monitoring
- Multi-Location
- Offline Access
- Onboarding
- Online Booking
- Online Payments
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Predictive Maintenance
- Preventive Maintenance
- Price and Cost Calculations
- Price/Margin Management
- Pricing and Cost Calculations
- Productivity Analysis
- Productivity Tools
- Progress Reports
- Project Billing
- Project Management
- Project Tracking
- Property Layouts
- Proposal Generation
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring Invoicing
- Recurring Orders
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Resource Scheduling
- Risk Management
- Route Optimization
- Routing
- SMS Messaging
- Safety Management
- Sales Approval
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service History
- Status Tracking
- Supplier Management
- Takeoff
- Task Management
- Task Scheduling
- Technician Management
- Third-Party Integration
- Third-Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Timesheet Management
- Visual Assemblies
- Warranty Tracking
- Website Integration
- Work Order Creation
- Work Order Management
- Workflow Automation
- Workflow Management
Integrations
- Total integrations9
- Airship
- CompanyCam
- Deputy
- EagleView
- Google Ads
- Google Calendar
- Google Workspace
- Hover
- Intuit Enterprise Suite
- MYOB Business
- Microsoft 365
- NetSuite
- OnCall Air
- QuarksUp
- QuickBooks Online
- Rilla
- Sage Intacct
- SendPulse
- Stripe
- Workato
- Xero
- Zapier
- ZyraTalk
- pulseM
- Total integrations17
- Airship
- CompanyCam
- Deputy
- EagleView
- Google Ads
- Google Calendar
- Google Workspace
- Hover
- Intuit Enterprise Suite
- MYOB Business
- Microsoft 365
- NetSuite
- OnCall Air
- QuarksUp
- QuickBooks Online
- Rilla
- Sage Intacct
- SendPulse
- Stripe
- Workato
- Xero
- Zapier
- ZyraTalk
- pulseM
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