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ServiceTitan vs Leap Comparison (2026)
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4.6
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Good recommendations?
ServiceTitan
4.3
(342)5
236
4
52
3
15
2
11
1
28
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Leap
4.4
(456)5
270
4
129
3
34
2
10
1
13
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond.
Designed by contractors for contractors. Take your job from lead to work complete in one comprehensive construction CRM.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.3
342
5
4
3
2
1
236
52
15
11
28
- Value for money
- Ease of use
- Features
- Customer support
72%
would recommend this app4.4
456
5
4
3
2
1
270
129
34
10
13
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this appPros
“What I like most about ServiceTitan is that it gives visibility into almost every part of the business. Once your processes are set up correctly, it really helps connect the office, technicians, dispatching, billing, and reporting all in one place.”
GD
GINA D.
MANAGER
“ServiceTitan has enabled our team to work more efficiently while also providing greater visibility and improved communication for our customers. As we move further along in the integration process, we're excited about the opportunities for growth that this platform will bring to our team.”
HM
Heather M.
HR
“What I most enjoy about service titan is there large knowledge base that is updating on a regular basis, and how in their knowledge base they have links to other sources that can help as well.”
Noah J.
Director of Business Software
Pros
“Cover from when the customer call to when the customer has placed a review and everything in between (estimating, contract, material order, work order, scheduling appointment and work, invoicing).”
VB
Valerie B.
Office Manager
“It makes building quotes and presenting product options to customers much more efficient, and the visual tools and product information are extremely helpful for both our team and our clients.”
TT
Tim T.
General Manager
“The ability to add a customer facing point of sales software that allows the Designer to not only lock in on selling the job, but be able to create excitement with a customer in using the system.”
SD
Samuel D.
CEO
Cons
“ServiceTitan’s support feels slow, unresponsive, and disorganized, with tickets dragging on for weeks, repeated escalations, and limited follow‑through, which is especially painful when complex glitches, billing problems, or onboarding issues are blocking day‑to‑day operations.”
Rob S.
Service Manager
“Started charging us for the software and they say they can't stop the auto draft!!! And anyone you talk to in the company has a script to read and you can NEVER GET A SOLUTION TO A PROBLEM.”
LO
Lisa O.
Office manager
“They refused to accept my cancellation for breach of contract and threatened collections if full amount isn't paid. How can I pay for something I never used?”
Erik J.
Owner
Cons
“There are several glitches with with app, mainly with submitting workbooks, where it will just take FOREVER to send out, even if I have 3 bars of sermon on my tablet.”
Brent J.
Design Consultant
“Sometimes you will have glitches moving back and forth between contract and estimate. If customer information also will disappear if nothing is imputed and you go back to result your appointment”
JT
Jacob T.
Sales consultant
“The only issues we have ran into with leap is it can be a little slow at times and creating forms is cumbersome.”
CR
Chandler R.
Owner
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review2 days ago
Key features
- Total features139
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Aerial Measurement
- Alerts/Notifications
- Appointment Scheduling
- Audit Trail
- Automated Scheduling
- Availability Management
- Bid Management
- Billable Items Tracking
- Billing & Invoicing
- Bills of Material
- Budget Tracking
- Budgeting/Forecasting
- Buyer Management
- CAD Tools
- CRM
- Calendar Management
- Calendar/Reminder System
- Change Order Management
- Checklists
- Chemical Usage Tracking
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Commercial
- Commercial/Industrial
- Commission Management
- Communication Management
- Compliance Management
- Compliance Tracking
- Confirmations/Reminders
- Construction Tracker
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Cost-to-Completion Tracking
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Electrical Estimating
- Electronic Payments
- Electronic Signature
- Email Marketing
- Email Templates
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Expense Tracking
- File Storage
- Financial Management
- Fitting Management
- Fleet Management
- For AEC Industry
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- For Residential
- Forecasting
- Forms Creation & Design
- GPS
- Groundskeeping Management
- HVAC Estimating
- Historical Database
- Incident Management
- Industrial
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Labor Cost Reporting
- Labor Rates
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Marketing Automation
- Material Ordering
- Materials Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Location
- Multiple Projects
- Offline Access
- Onboarding
- Online Booking
- Online Payments
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Permit Management
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Plumbing Estimating
- Preventive Maintenance
- Price and Cost Calculations
- Procurement Management
- Production Cost Tracking
- Progress Reports
- Progress Tracking
- Project Accounting
- Project Billing
- Project Estimating
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Proposal Management
- Purchase Order Management
- Qualification Tracking
- Quality Control Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Rescheduling
- Resource Management
- Resource Scheduling
- Risk Management
- Routing
- SMS Messaging
- Safety Management
- Sales Approval
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Self Service Portal
- Service History
- Staff Calendar
- Status Tracking
- Subcontractor Management
- Supplier Management
- Takeoff
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Collaboration
- Team Management
- Technician Management
- Template Management
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Visual Assemblies
- Warranty Tracking
- Website Integration
- What-if Analysis
- Work Order Creation
- Work Order Management
- Workflow Management
- Total features147
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Aerial Measurement
- Alerts/Notifications
- Appointment Scheduling
- Audit Trail
- Automated Scheduling
- Availability Management
- Bid Management
- Billable Items Tracking
- Billing & Invoicing
- Bills of Material
- Budget Tracking
- Budgeting/Forecasting
- Buyer Management
- CAD Tools
- CRM
- Calendar Management
- Calendar/Reminder System
- Change Order Management
- Checklists
- Chemical Usage Tracking
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Commercial
- Commercial/Industrial
- Commission Management
- Communication Management
- Compliance Management
- Compliance Tracking
- Confirmations/Reminders
- Construction Tracker
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Cost-to-Completion Tracking
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Electrical Estimating
- Electronic Payments
- Electronic Signature
- Email Marketing
- Email Templates
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Expense Tracking
- File Storage
- Financial Management
- Fitting Management
- Fleet Management
- For AEC Industry
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Handyman Industry
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- For Residential
- Forecasting
- Forms Creation & Design
- GPS
- Groundskeeping Management
- HVAC Estimating
- Historical Database
- Incident Management
- Industrial
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Labor Cost Reporting
- Labor Rates
- Lead Management
- Location Tracking
- Maintenance Scheduling
- Marketing Automation
- Material Ordering
- Materials Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Location
- Multiple Projects
- Offline Access
- Onboarding
- Online Booking
- Online Payments
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Permit Management
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Plumbing Estimating
- Preventive Maintenance
- Price and Cost Calculations
- Procurement Management
- Production Cost Tracking
- Progress Reports
- Progress Tracking
- Project Accounting
- Project Billing
- Project Estimating
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Proposal Management
- Purchase Order Management
- Qualification Tracking
- Quality Control Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Rescheduling
- Resource Management
- Resource Scheduling
- Risk Management
- Routing
- SMS Messaging
- Safety Management
- Sales Approval
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Self Service Portal
- Service History
- Staff Calendar
- Status Tracking
- Subcontractor Management
- Supplier Management
- Takeoff
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Collaboration
- Team Management
- Technician Management
- Template Management
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- Visual Assemblies
- Warranty Tracking
- Website Integration
- What-if Analysis
- Work Order Creation
- Work Order Management
- Workflow Management
Integrations
- Total integrations16
- Airship
- CompanyCam
- Docusign
- Dropbox
- EagleView
- Google Ads
- Google Calendar
- Google Maps
- GroupMe
- Hover
- Ingage
- Intuit Enterprise Suite
- JobNimbus
- MarketSharp
- NetSuite
- OnCall Air
- QuarksUp
- QuickBooks Online
- QuickBooks Online Advanced
- QuickMeasure OnScreen
- Rilla
- SPOTIO
- Sage Intacct
- SendPulse
- WordPress
- Zapier
- ZyraTalk
- improveit 360
- pulseM
- Total integrations18
- Airship
- CompanyCam
- Docusign
- Dropbox
- EagleView
- Google Ads
- Google Calendar
- Google Maps
- GroupMe
- Hover
- Ingage
- Intuit Enterprise Suite
- JobNimbus
- MarketSharp
- NetSuite
- OnCall Air
- QuarksUp
- QuickBooks Online
- QuickBooks Online Advanced
- QuickMeasure OnScreen
- Rilla
- SPOTIO
- Sage Intacct
- SendPulse
- WordPress
- Zapier
- ZyraTalk
- improveit 360
- pulseM
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