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ServSuite
Web-based field service management software for SMBs
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ServSuite Pricing, Features, Reviews and Alternatives
ServSuite FAQs
ServSuite product overview
What is ServSuite?
ServSuite by ServicePro is a web-based field service management solution designed for small and mid-sized pest control, lawn care and arbor care businesses. The multi-feature solution helps in scheduling service visits, tracking on-field vehicles and completing servicing details, among others. The solution also provides tools for AR tracking, accounting & invoicing, reporting, communicating with on-field agents and sending automated notifications.
Key benefits of using ServSuite
• The auto-renewal feature tracks key contract milestones and automates the sending of reminders to both manager and customer as soon as a contract is due for renewal.
• On-site agents can access every service detail assigned to them on their tablets or smartphones using ServSuite's intuitive mobile app available for Android, Windows and iOS compatible devices.
• The solution provides details about the availability of staff members, helping managers to efficiently assign employees to service requests as per their availability.
Typical customers
Platforms supported
Support options
Training options
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Starting from
55
Starting from
19
Per month
Flat Rate
ServSuite pricing information
Value for money
2.5
/5
2
Starting from
55
Pricing options
Value for money contenders
ServSuite features
Functionality
2.0
/5
2
Total features
59
4 categories
Most valued features by users
Functionality contenders
ServSuite users reviews
Overall rating
No reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend4/10
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1
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Overall rating contenders
Melissa M.
Environmental Services, 11-50 employees
Used daily for 2+ years
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The ease of sending invoices, work order and auto calls
That is slow 95% of the time. It takes the tech longer to complete the form on the program then it does doing the actual paperwork. The tech constantly have issues with the mobile program. You have to wait 24 hrs to get any response. I've been asking for sentricon training for about 5 months now and have yet to get that set up. If you have an issue that act like the court system. You have to prove it to them instead of them looking into it.
Amanda M.
Consumer Goods, 1-10 employees
Used daily for 6-12 months
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Since changing from PestRoutes to ServSuite (fun fact they are owned and ran by the same company) my team and I have been disappointed on many regards. From performing daily functions, to receiving customer service, this database has been difficult to work with. When we originally were shopping around ServSuite stood out as it claimed to provide many additional features that we did not have access to with our current database. While these features do 'exist' within ServSuite they are either not reliable, or provide inefficient or inaccurate results. The customer service has not been impressive as issues can take weeks to months to resolve.
The database has many different functions. I have yet to discover all of them, however, if working, some functions come in quite handy for quickly accessing documents.
The add on feature for intelligent routing has not proven to be as 'intelligent' as claims were when we pitched on this feature. The always seems to be a glitch in the system somewhere. I have experienced having to wait over 1 hr for a customer account to load which caused very low productivity for our office. I have also experienced the customer service team telling me that the issue I came to them with will not be resolved for up to 2+ weeks due to another more important issue they are currently dealing with. All in all we pay a pretty sum to use this database and when issues come up finding a resolution is an uphill battle.
Common ServSuite comparisons
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