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ServSuite

Web-based field service management software for SMBs

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ServSuite Pricing, Features, Reviews and Alternatives

ServSuite product overview

What is ServSuite?

ServSuite by ServicePro is a web-based field service management solution designed for small and mid-sized pest control, lawn care and arbor care businesses. The multi-feature solution helps in scheduling service visits, tracking on-field vehicles and completing servicing details, among others. The solution also provides tools for AR tracking, accounting & invoicing, reporting, communicating with on-field agents and sending automated notifications.

Key benefits of using ServSuite

• ServSuite's service management solution helps field service companies to schedule customer appointments and share address location with field agents in real time.

• The auto-renewal feature tracks key contract milestones and automates the sending of reminders to both manager and customer as soon as a contract is due for renewal.

• On-site agents can access every service detail assigned to them on their tablets or smartphones using ServSuite's intuitive mobile app available for Android, Windows and iOS compatible devices.

• The solution provides details about the availability of staff members, helping managers to efficiently assign employees to service requests as per their availability.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

In Person
Documentation
Webinars
Live Online
Videos

ServSuite pricing information

Value for money

4.2

/5

134

Starting from

$

55

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ServSuite features

Functionality

4.1

/5

134
Total Features60 4 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
API
Inventory Management
Mobile Access
Data Import/Export
Customizable Reports
Search/Filter

Functionality contenders

ServSuite users reviews

Overall rating

4.3

/5

134

Positive reviews

84%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.22/10
Rating distribution

5

4

3

2

1

67

46

15

5

1

Pros
For what you pay the customer service from the company is amazing and makes the product the perfect fit for any company.

DE

Daniel E.

I love many features of the ServSuite software. We especially love the scheduler feature.

JL

Jennifer L.

I am very happy with it, I started using this program many years ago, early 2000, so about 20 years watching it grow and become a very competitive service.

cs

christopher s.

Cons
That you guys insist on doing updates that destroy the current program and cause all sorts of issues that no one seems to know how to fix.

LM

Laura M.

The only negative experience I’ve had was when they assigned me an intermediate representative, He was slow to respond and often had to get back to me with a question. He is no longer with Ser Suite.

RW

Randy W.

I have tried, but it is horribly complicated - to me. And the #1 complaint I have always had is there is no simple report to tell you how many new customers you signed up in a given time frame.

JL

Jennifer L.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great tool for Pest Control services

Reviewed 2 years ago

We are able to run residential and commercial pest control departments through it, providing all of the features we need such as taking pictures at customers' services or using barcodes for accountability.

Pros

The ability to customize different forms for exactly what we need. It also allows us to run multiple departments for multiple branches through the same account while making transitions from one to the other seamless, but also keeping reports and statistics separate for each.

Cons

Some of the features are not fully setup making them not work properly. Customer support can sometimes be very helpful, but many times there is a delay of days or even weeks to get certain issues resolved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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ServSuite Review

Reviewed 10 months ago
Pros

User friendly, customizable, and allows for upgrades as needed to suit business needs.

Cons

Had a few problems during transition, however the team has been really helpful in resolving issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Complicated and Faulty

Reviewed 3 years ago

Very frustrating. Luckly our direct customer service contact is a genius! Calling in to their normal customer service line is always a waste of time and I find I generally know more about their software than they do. Automatic doesn't exist for ServSuite, if you want something "automatic" to happen in this software, someone has to push a button.

Pros

It keeps track of our customers and their program and payment information. ServSuite Mobile is easier to complete services on than doing it via paper. It stores which chemicals were used and can print them on the work orders that get sent to customers (very handy when we get audited by the state).

Cons

Where to start... Everything about ServSuite is buggy. For instance, if you don't put the address in perfectly, it won't show up in any searches. If you don't click the right buttons in just the right order, you won't get the results you're looking for (or the same results you got the time before). We are constantly sending in issues to our direct customer service contact and they have to look into...

Vendor response

Hi Amber, Thank you for bringing the issues that you have experienced to our attention. A customer care representative has been in touch to help resolve these and will continue working alongside your team to ensure ServSuite meets your business needs. We apologize for any inconvenience caused. All the best, the ServicePro Team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I couldn’t be more pleased

Reviewed 10 months ago

Although I got off to a rocky start the team helping me walked me through and taught me everything thing I needed to know. They are always on hand when I have a question as well. The software is completely comprehensive and easy to adjust to fit my specific needs. I feel like we are growing and profiting from the use of this product

Pros

It is So very comprehensive it was also adjustable to fit my company

Cons

It took me a while to learn but it was worth it

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServSuite, the last software you will ever need to buy

Reviewed 7 months ago

What can I say? Over 20 years and have no major issues. In fact I am still learning what all the program can do, and do for us. When I was researching for new software in 1998 (anyone remember Y2K?), a friend suggested I purchase ServSuite. He stated "It is expensive for a company your size, but, it has more features than you will ever use, and it is the last software you will ever need tobuy. Guess what? He was right!

Pros

I love many features of the ServSuite software. We especially love the scheduler feature. Very helpful to be able to optimize route for CSRs that do not know the zip codes and city grids. We have used the program for many years (over 20) and have been amazed at all the upgrades over time. ServSuite has continued to evolve as the Industry changes. The mobile application has been easy for my techs, which says a lot because not all of them are tech savvy.

Cons

There is always a learning curve following an update - but we do not "lose our minds" over it. I really wish I could use the report writer feature. I have tried, but it is horribly complicated - to me. And the #1 complaint I have always had is there is no simple report to tell you how many new customers you signed up in a given time frame. The "Sales" reports always give you existing customer info along with new starts.

ServSuite FAQs and common questions

ServSuite has the following pricing plans:
Starting from: $55.00
Pricing model: Free
Free Trial: Available


ServSuite has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


ServSuite supports the following languages:
English


ServSuite supports the following devices:
Android, iPhone


Yes, ServSuite has an API available for use.


ServSuite offers the following support options:
24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat

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