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ServSuite Logo

Web-based field service management software for SMBs

Last updated: March 2023

ServSuite Pricing, Features, Reviews and Alternatives

ServSuite FAQs

Q. What type of pricing plans does ServSuite offer?

ServSuite has the following pricing plans:
Starting from: $55.00
Pricing model: Free

These products have better value for money


Q. Who are the typical users of ServSuite?

ServSuite has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does ServSuite support?

ServSuite supports the following languages:
English


Q. Does ServSuite support mobile devices?

ServSuite supports the following devices:
Android, iPad, iPhone


Q. Does ServSuite offer an API?

Yes, ServSuite has an API available for use.


Q. What level of support does ServSuite offer?

ServSuite offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

ServSuite product overview

Price starts from

55

What is ServSuite?

ServSuite by ServicePro is a web-based field service management solution designed for small and mid-sized pest control, lawn care and arbor care businesses. The multi-feature solution helps in scheduling service visits, tracking on-field vehicles and completing servicing details, among others. The solution also provides tools for AR tracking, accounting & invoicing, reporting, communicating with on-field agents and sending automated notifications.

Key benefits of using ServSuite

• ServSuite's service management solution helps field service companies to schedule customer appointments and share address location with field agents in real time.

• The auto-renewal feature tracks key contract milestones and automates the sending of reminders to both manager and customer as soon as a contract is due for renewal.

• On-site agents can access every service detail assigned to them on their tablets or smartphones using ServSuite's intuitive mobile app available for Android, Windows and iOS compatible devices.

• The solution provides details about the availability of staff members, helping managers to efficiently assign employees to service requests as per their availability.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

In Person
Documentation
Webinars
Live Online
Videos

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Why am I seeing this?

ServSuite pricing information

Value for money

2.5

/5

2

Starting from

55

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ServSuite features

Functionality

2.0

/5

2

Total features

57

4 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Third-Party Integrations
Reporting & Statistics
API
Workflow Management
Data Import/Export
Customizable Reports

Functionality contenders

ServSuite users reviews

Overall rating

empty-state-img

No reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10
Rating distribution

5

4

3

2

1

0

0

1

1

0

Overall rating contenders

MM
AvatarImg

Melissa M.

Environmental Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Was excited only to be disappointed

Reviewed 2 years ago
Pros

The ease of sending invoices, work order and auto calls

Cons

That is slow 95% of the time. It takes the tech longer to complete the form on the program then it does doing the actual paperwork. The tech constantly have issues with the mobile program. You have to wait 24 hrs to get any response. I've been asking for sentricon training for about 5 months now and have yet to get that set up. If you have an issue that act like the court system. You have to prove it to them instead of them looking into it.

AM
AvatarImg

Amanda M.

Consumer Goods, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Frustrated

Reviewed 2 years ago

Since changing from PestRoutes to ServSuite (fun fact they are owned and ran by the same company) my team and I have been disappointed on many regards. From performing daily functions, to receiving customer service, this database has been difficult to work with. When we originally were shopping around ServSuite stood out as it claimed to provide many additional features that we did not have access to with our current database. While these features do 'exist' within ServSuite they are either not reliable, or provide inefficient or inaccurate results. The customer service has not been impressive as issues can take weeks to months to resolve.

Pros

The database has many different functions. I have yet to discover all of them, however, if working, some functions come in quite handy for quickly accessing documents.

Cons

The add on feature for intelligent routing has not proven to be as 'intelligent' as claims were when we pitched on this feature. The always seems to be a glitch in the system somewhere. I have experienced having to wait over 1 hr for a customer account to load which caused very low productivity for our office. I have also experienced the customer service team telling me that the issue I came to them with will not be resolved for up to 2+ weeks due to another more important issue they are currently dealing with. All in all we pay a pretty sum to use this database and when issues come up finding a resolution is an uphill battle.

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