ServSuite Pricing, Features, Reviews & Comparison of Alternatives

ServSuite

Web-based field service management software for SMBs

4.32/5 (121 reviews)

ServSuite overview

What is ServSuite?

ServSuite by ServicePro is a web-based field service management solution designed for small and mid-sized pest control, lawn care and arbor care businesses. The multi-feature solution helps in scheduling service visits, tracking on-field vehicles and completing servicing details, among others. The solution also provides tools for AR tracking, accounting & invoicing, reporting, communicating with on-field agents and sending automated notifications.

ServSuite provides a mobile application for office managers to communicate with their on-field team members and share service related details with them instantly. With the mobile app available for Android and iOS users, on-site agents can receive the location for their next service, get directions to the house/office location on a map and update post service details. All field information is synchronized with the ServSuite web application in real-time. ServSuite also offers tools to manage business fleets and vehicles. Business owners can record fleet & driver related information such as driver's personal details, emergency contact number, truck service date, and truck usage, among others.

ServSuite automates the customer renewal process by sending auto-generated service contract renewal notifications to both owners and customers. This feature helps to ensure that the business never misses any critical milestones in contract renewal and never drops any key customer due to contract renewal failure. Business owners can generate custom reports and monitor key performance metrics. The solution also helps businesses to run email campaigns and send promotional emails to their customers to ensure maximum business retention.
www.servicepro.com

Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
ServSuite screenshotPest Control Software - ServSuite - Mobile Pest Control SoftwareServSuite screenshotServSuite screenshotServSuite screenshotServSuite screenshotServSuite screenshotServSuite screenshot

ServSuite reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.2
  4.0
  4.4
Blake Hardy

Great tool for Pest Control services

Used daily for 2+ years
Reviewed 2019-10-22
Review Source: Capterra

We are able to run residential and commercial pest control departments through it, providing all of the features we need such as taking pictures at customers' services or using barcodes for accountability.

Pros
The ability to customize different forms for exactly what we need. It also allows us to run multiple departments for multiple branches through the same account while making transitions from one to the other seamless, but also keeping reports and statistics separate for each.

Cons
Some of the features are not fully setup making them not work properly. Customer support can sometimes be very helpful, but many times there is a delay of days or even weeks to get certain issues resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Cyndel Cottingham

User Friendly Interface with Great Customer Service

Used daily for 2+ years
Reviewed 2019-07-30
Review Source: Capterra

Overall my experience with ServSuite has been great and I would highly recommend it to anyone in the pest control industry.

Pros
I've been using ServSuite for a little more than 2 years and it was my first experience with software designed specifically for pest control services. Because of the user friendly interface, I was able to learn how to navigate the system fairly quickly and what I couldn't find, customer service was right there to assist whether it was via email or phone. Whether I'm using the system to process the daily work, help a customer with a payment, or running reports for our company owner, ServSuite is a fast, secure, easy to use software for our business and I highly recommend it.

Cons
There are few cons to ServSuite, however, concerning the part of the program for drawing graphs on the wood infestation reports- it's limited in what it can do and I would rather use the Microsoft paint program and paste from there to the report. I also might would suggest a different formatting for the account private notes that includes "word wrap" so that if something is copied and pasted, it is all aligned correctly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amber Taylor

Complicated and Faulty

Used daily for 2+ years
Reviewed 2018-10-02
Review Source: Capterra

Very frustrating. Luckly our direct customer service contact is a genius! Calling in to their normal customer service line is always a waste of time and I find I generally know more about their software than they do. Automatic doesn't exist for ServSuite, if you want something "automatic" to happen in this software, someone has to push a button.

Pros
It keeps track of our customers and their program and payment information. ServSuite Mobile is easier to complete services on than doing it via paper. It stores which chemicals were used and can print them on the work orders that get sent to customers (very handy when we get audited by the state).

Cons
Where to start... Everything about ServSuite is buggy. For instance, if you don't put the address in perfectly, it won't show up in any searches. If you don't click the right buttons in just the right order, you won't get the results you're looking for (or the same results you got the time before). We are constantly sending in issues to our direct customer service contact and they have to look into them and fix them on the back end or send them in for programming to be resolved. Their marketing module doesn't work. Their forms (templates for emails, letters, etc.) are so complicated, clunky, and archaic that we don't even want to use them. Everything is so intertwined with everything else that if they do an update to fix something, it kicks something else out of functionality. We get by, but "Well, it's ServSuite..." is the constant joke in the office when we don't have an explanation for something random that happened. We shouldn't have to find alternate ways to get around something that we pay for in order to run our business, but that's become a daily task for us.

Response from ServicePro


Hi Amber, Thank you for bringing the issues that you have experienced to our attention. A customer care representative has been in touch to help resolve these and will continue working alongside your team to ensure ServSuite meets your business needs. We apologize for any inconvenience caused. All the best, the ServicePro Team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Jennifer Nieves

Pest Control Use

Used daily for 2+ years
Reviewed 2019-04-09
Review Source: Capterra

Overall - ServSuite is an essential part of our day to day operations and I cannot see our company changing software in the foreseeable future. Their customer service is prompt, dedicated, thorough and reliable. This is truly the best software for our industry, hands down!

Pros
What I love about ServSuite is that not only does it track all of the vital information we need for our clients, but it allows us to paint a picture of their history with us. From initial set up, to scheduling recurring services, invoicing, payment history, collections and everything in between ServSuite is a one stop shop for our industry. They are also excellent at letting you know when and what kind of updates are on the way!

Cons
When it crashes, our entire branch is affected, which sends our daily operations to a halt. The scheduler tends to crash and malfunction as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Robin Amos

Best software in the Pest Control Industry

Used daily for 2+ years
Reviewed 2020-01-31
Review Source: Capterra

We have used this software company twice in our 20 year plus business. Initially we used the old data base platform for a number of years. When we were looking for a change some years later, we came back to ServSuite and we are so glad we did.

Pros
The best thing about ServSuite software is the people that work for them. Their customer support staff and management are trained very well. As the system evolves, their knowledge does also.

Cons
At times when we have issues that need to go to programming, the problem is not solved as quickly as we would like, but we understand they have may customers and they are working to help all of us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ServSuite pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact ServicePro for pricing information or a quote.

ServSuite features

API
Activity Dashboard
Activity Tracking
Auditing
Automatic Notifications
Billing & Invoicing
Customizable Reporting
Data Import/Export
Document Storage
Inventory Management
Inventory Tracking
Monitoring

Audit Trail (306 other apps)
Compliance Management (370 other apps)
Document Management (302 other apps)
Real Time Data (332 other apps)
Real Time Reporting (284 other apps)
Reporting & Statistics (498 other apps)
Third Party Integration (409 other apps)
Workflow Management (409 other apps)

Videos and tutorials

Additional information for ServSuite

Key features of ServSuite

  • Manage multiple customer accounts
  • Track pest activities at customers end
  • Automated phone notifications
  • Web portal for customers and staff
  • Track daily, weekly or monthly collection
  • Integrated credit card processing
  • Maintain customer service history
  • Advanced reporting tools
  • Send emails to customers
  • Manage commissions
  • Integrated leads / estimates proposals
  • Quotes / estimates management
  • Quick search calling feature
  • AR tracking
  • Schedule pest control services
  • Automated billing & invoicing
  • API to integrate with other online services
  • Visual routing
  • Automated inventory control
View All Features

Benefits

• ServSuite's service management solution helps field service companies to schedule customer appointments and share address location with field agents in real time.

• The auto-renewal feature tracks key contract milestones and automates the sending of reminders to both manager and customer as soon as a contract is due for renewal.

• On-site agents can access every service detail assigned to them on their tablets or smartphones using ServSuite's intuitive mobile app available for Android, Windows and iOS compatible devices.

• The solution provides details about the availability of staff members, helping managers to efficiently assign employees to service requests as per their availability.