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Web-based field service management software for SMBs
ServSuite Pricing, Features, Reviews and Alternatives
ServSuite product overview
What is ServSuite?
ServSuite by ServicePro is a web-based field service management solution designed for small and mid-sized pest control, lawn care and arbor care businesses. The multi-feature solution helps in scheduling service visits, tracking on-field vehicles and completing servicing details, among others. The solution also provides tools for AR tracking, accounting & invoicing, reporting, communicating with on-field agents and sending automated notifications.
Key benefits of using ServSuite
• The auto-renewal feature tracks key contract milestones and automates the sending of reminders to both manager and customer as soon as a contract is due for renewal.
• On-site agents can access every service detail assigned to them on their tablets or smartphones using ServSuite's intuitive mobile app available for Android, Windows and iOS compatible devices.
• The solution provides details about the availability of staff members, helping managers to efficiently assign employees to service requests as per their availability.
Typical customers
Platforms supported
Support options
Training options
ServSuite pricing information
Value for money
4.1
/5
137
Starting from
55
Pricing options
Value for money contenders
ServSuite features
Functionality
4.1
/5
137
Total features
62
4 categories
Most valued features by users
Functionality contenders
ServSuite users reviews
Overall Rating
4.2
/5
137
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.24/10
67
46
16
5
3
Overall rating contenders
Blake H.
Verified reviewer
Consumer Services, 11-50 employees
Used daily for 2+ years
Review source
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We are able to run residential and commercial pest control departments through it, providing all of the features we need such as taking pictures at customers' services or using barcodes for accountability.
The ability to customize different forms for exactly what we need. It also allows us to run multiple departments for multiple branches through the same account while making transitions from one to the other seamless, but also keeping reports and statistics separate for each.
Some of the features are not fully setup making them not work properly. Customer support can sometimes be very helpful, but many times there is a delay of days or even weeks to get certain issues resolved.
BLAIR S.
Environmental Services, 11-50 employees
Used daily for 6-12 months
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User friendly, customizable, and allows for upgrades as needed to suit business needs.
Had a few problems during transition, however the team has been really helpful in resolving issues.
Alex D.
Individual & Family Services, 1-10 employees
Used daily for 1-2 years
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If you are a growing company or even a well established company, avoid this software, it is time consuming.
Many issues with the software between the updates and glitches. Nothing to say good about.
Many issues with the software between the updates and glitches. Very hard for your team to learn about all functionalities. Many are useless. Worst part of it is the glitches about invoicing. Many invoices not created. We are leaving this week.
Amy M.
Consumer Services, 1-10 employees
Used daily for 6-12 months
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Although I got off to a rocky start the team helping me walked me through and taught me everything thing I needed to know. They are always on hand when I have a question as well. The software is completely comprehensive and easy to adjust to fit my specific needs. I feel like we are growing and profiting from the use of this product
It is So very comprehensive it was also adjustable to fit my company
It took me a while to learn but it was worth it
Jennifer L.
Environmental Services, 11-50 employees
Used daily for 2+ years
Review source
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What can I say? Over 20 years and have no major issues. In fact I am still learning what all the program can do, and do for us. When I was researching for new software in 1998 (anyone remember Y2K?), a friend suggested I purchase ServSuite. He stated "It is expensive for a company your size, but, it has more features than you will ever use, and it is the last software you will ever need tobuy. Guess what? He was right!
I love many features of the ServSuite software. We especially love the scheduler feature. Very helpful to be able to optimize route for CSRs that do not know the zip codes and city grids. We have used the program for many years (over 20) and have been amazed at all the upgrades over time. ServSuite has continued to evolve as the Industry changes. The mobile application has been easy for my techs, which says a lot because not all of them are tech savvy.
There is always a learning curve following an update - but we do not "lose our minds" over it. I really wish I could use the report writer feature. I have tried, but it is horribly complicated - to me. And the #1 complaint I have always had is there is no simple report to tell you how many new customers you signed up in a given time frame. The "Sales" reports always give you existing customer info along with new starts.
ServSuite FAQs and common questions
Q. What type of pricing plans does ServSuite offer?
ServSuite has the following pricing plans:
Starting from: $55.00
Pricing model: Free
Q. Who are the typical users of ServSuite?
ServSuite has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does ServSuite support?
ServSuite supports the following languages:
English
Q. Does ServSuite support mobile devices?
ServSuite supports the following devices:
Android, iPad, iPhone
Q. Does ServSuite offer an API?
Yes, ServSuite has an API available for use.
Q. What level of support does ServSuite offer?
ServSuite offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support
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