ServSuite Pricing, Features, Reviews & Comparison of Alternatives

ServSuite

Web-based field service management software for SMBs

4.34/5 (86 reviews)

ServSuite overview

ServSuite by ServicePro is a web-based field service management solution designed for small and mid-sized pest control, lawn care and arbor care businesses. The multi-feature solution helps in scheduling service visits, tracking on-field vehicles and completing servicing details, among others. The solution also provides tools for AR tracking, accounting & invoicing, reporting, communicating with on-field agents and sending automated notifications.

ServSuite provides a mobile application for office managers to communicate with their on-field team members and share service related details with them instantly. With the mobile app available for Android and iOS users, on-site agents can receive the location for their next service, get directions to the house/office location on a map and update post service details. All field information is synchronized with the ServSuite web application in real-time. ServSuite also offers tools to manage business fleets and vehicles. Business owners can record fleet & driver related information such as driver's personal details, emergency contact number, truck service date, and truck usage, among others.

ServSuite automates the customer renewal process by sending auto-generated service contract renewal notifications to both owners and customers. This feature helps to ensure that the business never misses any critical milestones in contract renewal and never drops any key customer due to contract renewal failure. Business owners can generate custom reports and monitor key performance metrics. The solution also helps businesses to run email campaigns and send promotional emails to their customers to ensure maximum business retention.
www.servicepro.com

Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
ServSuite screenshot: Plan optimized routes for field agentsPest Control Software - ServSuite - Mobile Pest Control SoftwareServSuite screenshot: Integrate smart devices to track on-field agentsServSuite screenshot: Mark service points for field agentsServSuite screenshot: Integrate GPS tracking for effective routingServSuite screenshot: Market services to customers through interactive web-designs

ServSuite reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.1
  4.0
  4.4
Deborah Adams

I believe ServSuite's is excellent with our Team5 technical team support.

Used daily for 2+ years
Reviewed 2018-04-23
Review Source: Capterra

Vast capabilities and generally ease of use. We have a great tech team referred to as, Team5. We are assigned Team5 and work with them whenever we have issues with the software, technical info needed or general questions where to find a report, etc. Team5 have excellent follow through and communication with us. Sometimes issues have to sent to programming and they are vigilant to get back with us along the way till resolution. They are friendly and helpful.

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Sharon Messitt

Virginia Green Lawn Care

Used daily for 2+ years
Reviewed 2016-12-02
Review Source: Capterra

We have really challenged ServSuite to build/code new changes to be more tailored to our needs. Everyone we have worked with has really gone above and beyond in their efforts and we look forward to the final product. My reps have been very responsive to our needs. Thank you.the software has come a long way over the last few years. we are new to using a lockbox and this feature has really streamlined our a/r. we are also getting ready to implement tablets for production and sales

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Milton Shaw

Best Overall Service and Routing Software

Used daily for 2+ years
Reviewed 2016-12-02
Review Source: Capterra

Servsuite is excellent software in my opinion. They are constantly updating the capabilities to keep up with the available technology. They provide a full range of services, On-demand training opportunities, and a well-trained support staff. They have responded quickly to the issues we have had, provided follow-up for the progress of the solution, and completed the fix in the time required to keep our company running smoothly. I especially like that our company is assigned a team of support personnel, so there is always somebody available who understands our particular business, jump on a Turbo Meeting and help me solve any question I may have. When I have offered constructive feedback they have responded quickly and made the changes as necessary. Each Year they offer a Training Conference called ServSuite University in a popular city and bring with them the best that they have to offer. It's a great opportunity to have all their specialists in one place. As well as put faces to the names.

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Dan Caballero

Does everything.

Used daily for 2+ years
Reviewed 2016-12-02
Review Source: Capterra

We were looking for a unified software platform to run our pest company. We were using multiple software programs for scheduling, accounting and two programs to run our general pest and termite business. We were able to eliminate most of those programs with ServSuite. Additionally, we added a mobile capability for our techs to eliminate some processing tasks. The software platform is robust, has many features more than we currently, but plan to learn how to use it to its full. Extensive features.

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Erika Milenkovic

Not changing our software anytime soon

Used daily for 1-2 years
Reviewed 2016-12-02
Review Source: Capterra

ServSuite is definitely an established company that values their customers. We decided a while ago we wanted the best customer service software no matter how much it costs because it is extremely important to our business. ServSuite definitely has a lot to offer and keeps our office and tech operations running as smoothly as possible. There are occasional glitches, but overall the benefits of using the software outweigh any downsides. The support team is very helpful and professional. I just wish with my plan I didn't have to pay for customer support. There are so many functions on the software, we believe we are not taking full advantage of everything it can do. We plan to attend ServSuite University to make sure we know everything we want to know.Pretty easy to set up new customers and manage them from their customer account page

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ServSuite pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact ServicePro for pricing information or a quote.

ServSuite features

API
Activity Dashboard
Activity Tracking
Auditing
Automatic Notifications
Custom Fields
Customizable Reporting
Data Import/Export
Document Storage
Inventory Management
Inventory Tracking
Invoice Management
Monitoring

Audit Trail (173 other apps)
Compliance Management (195 other apps)
Multi-Location (163 other apps)
Real Time Data (218 other apps)
Reporting & Statistics (221 other apps)
Third Party Integration (220 other apps)
Workflow Management (210 other apps)

Category Leaders ranking

Reviews
Integrations
Mobile
Functionality
Security

#25 in Field Service Management (FSM)

View full ranking
43
11
0
17
15

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

ServSuite also features in these categories:

Additional information for ServSuite

Key features of ServSuite

  • API to integrate with other online services
  • Manage multiple customer accounts
  • Track pest activities at customers end
  • Schedule pest control services
  • Automated phone notifications
  • Automated billing & invoicing
  • Web portal for customers and staff
  • Track daily, weekly or monthly collection
  • Integrated credit card processing
  • Maintain customer service history
  • Advanced reporting tools
  • Send emails to customers
  • Manage commissions
  • Automated inventory control
  • Integrated leads / estimates proposals
  • Quotes / estimates management
  • Visual routing
  • Quick search calling feature
  • AR tracking
View All Features

Benefits

• ServSuite's service management solution helps field service companies to schedule customer appointments and share address location with field agents in real time.

• The auto-renewal feature tracks key contract milestones and automates the sending of reminders to both manager and customer as soon as a contract is due for renewal.

• On-site agents can access every service detail assigned to them on their tablets or smartphones using ServSuite's intuitive mobile app available for Android, Windows and iOS compatible devices.

• The solution provides details about the availability of staff members, helping managers to efficiently assign employees to service requests as per their availability.