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ServSuite Pricing, Features, Reviews and Alternatives

ServSuite product overview

What is ServSuite?

ServSuite by ServicePro is a web-based field service management solution designed for small and mid-sized pest control, lawn care and arbor care businesses. The multi-feature solution helps in scheduling service visits, tracking on-field vehicles and completing servicing details, among others. The solution also provides tools for AR tracking, accounting & invoicing, reporting, communicating with on-field agents and sending automated notifications.

Key benefits of using ServSuite

• ServSuite's service management solution helps field service companies to schedule customer appointments and share address location with field agents in real time.

• The auto-renewal feature tracks key contract milestones and automates the sending of reminders to both manager and customer as soon as a contract is due for renewal.

• On-site agents can access every service detail assigned to them on their tablets or smartphones using ServSuite's intuitive mobile app available for Android, Windows and iOS compatible devices.

• The solution provides details about the availability of staff members, helping managers to efficiently assign employees to service requests as per their availability.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

In Person
Documentation
Webinars
Live Online
Videos

ServSuite pricing information

Value for money

4.1

/5

137

Starting from

55

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ServSuite features

Functionality

4.1

/5

137

Total features

62

4 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Third Party Integrations
API
Customizable Reports
Workflow Management
Data Import/Export

Functionality contenders

ServSuite users reviews

Overall Rating

4.2

/5

137

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.24/10
Rating distribution

5

4

3

2

1

67

46

16

5

3

Pros
For what you pay the customer service from the company is amazing and makes the product the perfect fit for any company.
Serve Suite is very easy to use and the support is amazing! always quick to respond and always very helpful when needed.
I love many features of the ServSuite software. We especially love the scheduler feature.
Cons
That you guys insist on doing updates that destroy the current program and cause all sorts of issues that no one seems to know how to fix.
The only negative experience I’ve had was when they assigned me an intermediate representative, He was slow to respond and often had to get back to me with a question. He is no longer with Ser Suite.
I have tried, but it is horribly complicated - to me. And the #1 complaint I have always had is there is no simple report to tell you how many new customers you signed up in a given time frame.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great tool for Pest Control services

Reviewed 3 years ago

We are able to run residential and commercial pest control departments through it, providing all of the features we need such as taking pictures at customers' services or using barcodes for accountability.

Pros

The ability to customize different forms for exactly what we need. It also allows us to run multiple departments for multiple branches through the same account while making transitions from one to the other seamless, but also keeping reports and statistics separate for each.

Cons

Some of the features are not fully setup making them not work properly. Customer support can sometimes be very helpful, but many times there is a delay of days or even weeks to get certain issues resolved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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ServSuite Review

Reviewed 2 years ago
Pros

User friendly, customizable, and allows for upgrades as needed to suit business needs.

Cons

Had a few problems during transition, however the team has been really helpful in resolving issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Keep away from this software

Reviewed 4 months ago

If you are a growing company or even a well established company, avoid this software, it is time consuming.

Pros

Many issues with the software between the updates and glitches. Nothing to say good about.

Cons

Many issues with the software between the updates and glitches. Very hard for your team to learn about all functionalities. Many are useless. Worst part of it is the glitches about invoicing. Many invoices not created. We are leaving this week.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I couldn’t be more pleased

Reviewed 2 years ago

Although I got off to a rocky start the team helping me walked me through and taught me everything thing I needed to know. They are always on hand when I have a question as well. The software is completely comprehensive and easy to adjust to fit my specific needs. I feel like we are growing and profiting from the use of this product

Pros

It is So very comprehensive it was also adjustable to fit my company

Cons

It took me a while to learn but it was worth it

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServSuite, the last software you will ever need to buy

Reviewed 2 years ago

What can I say? Over 20 years and have no major issues. In fact I am still learning what all the program can do, and do for us. When I was researching for new software in 1998 (anyone remember Y2K?), a friend suggested I purchase ServSuite. He stated "It is expensive for a company your size, but, it has more features than you will ever use, and it is the last software you will ever need tobuy. Guess what? He was right!

Pros

I love many features of the ServSuite software. We especially love the scheduler feature. Very helpful to be able to optimize route for CSRs that do not know the zip codes and city grids. We have used the program for many years (over 20) and have been amazed at all the upgrades over time. ServSuite has continued to evolve as the Industry changes. The mobile application has been easy for my techs, which says a lot because not all of them are tech savvy.

Cons

There is always a learning curve following an update - but we do not "lose our minds" over it. I really wish I could use the report writer feature. I have tried, but it is horribly complicated - to me. And the #1 complaint I have always had is there is no simple report to tell you how many new customers you signed up in a given time frame. The "Sales" reports always give you existing customer info along with new starts.

ServSuite FAQs and common questions

Q. What type of pricing plans does ServSuite offer?

ServSuite has the following pricing plans:
Starting from: $55.00
Pricing model: Free


Q. Who are the typical users of ServSuite?

ServSuite has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does ServSuite support?

ServSuite supports the following languages:
English


Q. Does ServSuite support mobile devices?

ServSuite supports the following devices:
Android, iPad, iPhone


Q. Does ServSuite offer an API?

Yes, ServSuite has an API available for use.


Q. What level of support does ServSuite offer?

ServSuite offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

Common ServSuite comparisons

ServSuite logo
PestPac logo
ServSuitevsPestPac
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FieldRoutes logo
ServSuitevsFieldRoutes
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Pocomos logo
ServSuitevsPocomos
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Fieldwork logo
ServSuitevsFieldwork
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GorillaDesk logo
ServSuitevsGorillaDesk
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Smart Service logo
ServSuitevsSmart Service
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ServiceM8 logo
ServSuitevsServiceM8

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