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Guardhouse

4.9
(14)

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End-to-end workforce management for security companies

(3)

Guardhouse Pricing, Features, Reviews and Alternatives

Guardhouse FAQs

Q. What type of pricing plans does Guardhouse offer?

Guardhouse has the following pricing plans:
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Guardhouse?

Guardhouse has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Guardhouse support?

Guardhouse supports the following languages:
English


Q. Does Guardhouse support mobile devices?

Guardhouse supports the following devices:
Android, iPad, iPhone


Q. Does Guardhouse offer an API?

No, Guardhouse does not have an API available.


Q. What other apps does Guardhouse integrate with?

Guardhouse integrates with the following applications:
MYOB Business, Xero


Q. What level of support does Guardhouse offer?

Guardhouse offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base

Guardhouse product overview

What is Guardhouse?

Guardhouse is an end-to-end workforce management system custom-built for security companies which enables smarter guard scheduling, GPS tracking, error-free invoicing, and open communication between the field and the office. The solution helps to ensure shift coverage and client satisfaction by optimizing workloads through improved planning and shift reallocation, along with accurate timekeeping and rate data. Users can manage and monitor compliance with clearer visibility on current accreditations, insurances, compliance licenses, and more.

Key benefits of using Guardhouse

  • Guardhouse delivers an operation and back-office suite, custom-built for security companies, bringing all your manpower operations onto one platform.

  • From smarter scheduling and guard tracking to integrated payroll and invoicing, guardhouse works to help save your business time and money.

  • Create client-customized schedules with clearly defined roles and requirements anytime, anywhere, from any internet enabled device.

  • Guards can attach photos, videos and documents directly from their smartphone for detailed mobile incident reports.

  • Schedules, updates and notifications can be shared with guards through email, SMS and push notifications.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Phone Support
    Email/Help Desk
    Chat
    FAQs/Forum
    Knowledge Base

    Training options

    Live Online
    In Person
    Documentation
    Webinars
    Videos

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    Guardhouse pricing information

    Value for money

    4.8

    /5

    14

    Starting from

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    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Guardhouse features

    Functionality

    4.8

    /5

    14

    Total features

    59

    3 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Third Party Integrations
    Reporting & Statistics
    Data Import/Export
    Customizable Reports
    Real Time Data
    Workflow Management

    Guardhouse users reviews

    Overall Rating

    4.9

    /5

    14

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.93/10
    Rating distribution

    5

    4

    3

    2

    1

    12

    2

    0

    0

    0

    Pros
    Guardhouse has many amazing functions. It has helped us to not only efficiently roster security operatives, but ensure they are always compliant, thanks to the live license checks through SLED.
    The ease of use for administration and users of Guardhouse is wonderful, and the customer service and support is second to none.
    Integration into our business was smooth, we had and still have ongoing support from the team who are happy and capable to assist with any issues or changes we desire.
    Cons
    The thing that is annoying is that i cant change someone Email address.
    As with most applications these days, it is online, so if there is internet issues, it can be hard to access, but that is in no way a fault of Guardhouse.
    The ability for Management to sign guards in or out from a mobile device to a shift. In case guard is in a mobile dead zone).

    Overall rating contenders

    AR
    AvatarImg

    Verified reviewer

    Security and Investigations, 201-500 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Highly Recommend

    Reviewed 2 years ago

    I enjoy using Guardhouse and working with the GH Team.

    Pros

    Given my role using Guardhouse, I particularly like the reports on offer and the skill matching feature, it ensures compliance across all our sites. The support from the GH team is also wonderful, they accept feedback and turn around time of any requests/questions is fast and helpful.

    Cons

    As with most applications these days, it is online, so if there is internet issues, it can be hard to access, but that is in no way a fault of Guardhouse.

    BA
    AvatarImg

    Belinda A.

    Security and Investigations, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great System and works well with the Security Industry

    Reviewed 2 years ago

    Generally really good, we have our first and main contact on speed dial and he is always happy to help and answer any queries.

    Pros

    Integration into our business was smooth, we had and still have ongoing support from the team who are happy and capable to assist with any issues or changes we desire. The system is easy to use and allows us to manage the team effectively from within.

    Cons

    Personally I would like to view the rosters over a two week period rather than week view only. If I was able to ask for one thing it would be a two week view.

    NC
    AvatarImg

    Nigel C.

    Security and Investigations, 201-500 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Future Proofing, a tool for industry success

    Reviewed 5 months ago

    [sensitive content hidden] and the team at GH have gone over and above to ensure that we are supported and listen to at all times.

    Pros

    Provides our business the compliance needs, within a single system, that is already aligned to several compliance dashboards. This also ensure our people are paid in real time against the Modern Award, without the compilations.

    Cons

    it is a work in progress, with a Dev team at Guardhouse, willing to look at any and all business needs, to continuity improve the product, and that of its users.

    MR
    AvatarImg

    Michelle R.

    Security and Investigations, 201-500 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Review about Guard House

    Reviewed 5 months ago

    Its Great , and saves me time

    Pros

    Rosters features you can upload rosters weeks in advance

    Cons

    The thing that is annoying is that i cant change someone Email address

    MB
    AvatarImg

    Mathew B.

    Security and Investigations, 501-1,000 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Guardhouse, a breath or fresh air

    Reviewed 2 years ago

    Real-time compliance management coupled with GPS location based timesheets solve numerous problems before they occur.

    Pros

    Guardhouse brings workforce management and operational compliance together in a synergy that delivers operational efficiency across your enterprise.

    Cons

    There is very little not to like about this system.

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