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Guardhouse

5.0
(9)

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End-to-end workforce management for security companies

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(3)

Guardhouse Pricing, Features, Reviews and Alternatives

Guardhouse FAQs

Q. What type of pricing plans does Guardhouse offer?

Guardhouse has the following pricing plans:
Free Trial: Available

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Q. Who are the typical users of Guardhouse?

Guardhouse has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Guardhouse support?

Guardhouse supports the following languages:
English

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Q. Does Guardhouse support mobile devices?

Guardhouse supports the following devices:
Android, iPad, iPhone

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Q. Does Guardhouse offer an API?

No, Guardhouse does not have an API available.

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Q. What other apps does Guardhouse integrate with?

Guardhouse integrates with the following applications:
MYOB Business, Xero

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Q. What level of support does Guardhouse offer?

Guardhouse offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base

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Guardhouse product overview

What is Guardhouse?

Guardhouse is an end-to-end workforce management system custom-built for security companies which enables smarter guard scheduling, GPS tracking, error-free invoicing, and open communication between the field and the office. The solution helps to ensure shift coverage and client satisfaction by optimizing workloads through improved planning and shift reallocation, along with accurate timekeeping and rate data. Users can manage and monitor compliance with clearer visibility on current accreditations, insurances, compliance licenses, and more.

Key benefits of using Guardhouse

  • Guardhouse delivers an operation and back-office suite, custom-built for security companies, bringing all your manpower operations onto one platform.

  • From smarter scheduling and guard tracking to integrated payroll and invoicing, guardhouse works to help save your business time and money.

  • Create client-customized schedules with clearly defined roles and requirements anytime, anywhere, from any internet enabled device.

  • Guards can attach photos, videos and documents directly from their smartphone for detailed mobile incident reports.

  • Schedules, updates and notifications can be shared with guards through email, SMS and push notifications.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Phone Support
    Email/Help Desk
    Chat
    FAQs/Forum
    Knowledge Base

    Training options

    Live Online
    In Person
    Documentation
    Webinars
    Videos

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    Guardhouse pricing information

    Value for money

    4.8

    /5

    9

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    Free plan
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    Value for money contenders

    Guardhouse features

    Functionality

    4.9

    /5

    9

    Total features

    63

    3 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Reporting & Statistics
    Third Party Integrations
    Customizable Reports
    Data Import/Export
    Workflow Management
    Real Time Data

    Guardhouse users reviews

    Overall Rating

    5.0

    /5

    9

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10
    Rating distribution

    5

    4

    3

    2

    1

    9

    0

    0

    0

    0

    Overall rating contenders

    AR
    AvatarImg

    Verified reviewer

    Security and Investigations, 201-500 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Highly Recommend

    Reviewed a year ago

    I enjoy using Guardhouse and working with the GH Team.

    Pros

    Given my role using Guardhouse, I particularly like the reports on offer and the skill matching feature, it ensures compliance across all our sites. The support from the GH team is also wonderful, they accept feedback and turn around time of any requests/questions is fast and helpful.

    Cons

    As with most applications these days, it is online, so if there is internet issues, it can be hard to access, but that is in no way a fault of Guardhouse.

    BA
    AvatarImg

    Belinda A.

    Security and Investigations, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great System and works well with the Security Industry

    Reviewed a year ago

    Generally really good, we have our first and main contact on speed dial and he is always happy to help and answer any queries.

    Pros

    Integration into our business was smooth, we had and still have ongoing support from the team who are happy and capable to assist with any issues or changes we desire. The system is easy to use and allows us to manage the team effectively from within.

    Cons

    Personally I would like to view the rosters over a two week period rather than week view only. If I was able to ask for one thing it would be a two week view.

    Jl
    AvatarImg

    Jerry-lee V.

    Security and Investigations, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Fantastic Guard Management Product / Fantastic Support Service

    Reviewed a year ago

    I have had no problems with Guardhouse yet. Every question or obstacle I have come across so far has been resolved by the support of Guardhouse staff. They are patient, understanding and are prepared to spend time making sure you are comfortable with the system and making the most of all the features the system has to offer. I am a very happy customer.

    Pros

    The software is fantastic for scheduling staff, messaging staff and for the guard staff to have visibility on the jobs. Easy to forward plan, weeks or months in advance. Easy to swap staff or shifts. Easy to use on mobile devices for both guards and management staff. Backed by unbelievable support and specially tailored assistance to the individual business.

    Cons

    Suggestions: 1. If the guard rostered to a shift could see who is on directly before and after him on that site / shift. Making handovers and no shows easier to track down. 2. If all guards could see who is rostered to the same shift, without having to be the nominated supervisor. 3. The ability for guards to be able to load a copy of any certificates or licences directly to their profile, so they can be produced to the client immediately on site, then the ability to email that certificate directly from Guardhouse to client. (Same from Management overview function. 4. The ability for Management to sign guards in or out from a mobile device to a shift. (In case guard is in a mobile dead zone)

    MB
    AvatarImg

    Mohammed B.

    Security and Investigations, 51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Guardhouse one software for all security, payroll & invoicing needs...

    Reviewed 3 months ago
    Pros

    Great software which addresses all the industry requirements like keeping track on compliance, HR ,clock in's , live operations, payroll, invoicing & most important daily licence check through LRD. The list is endless........

    Cons

    Very little to none. They are evolving and addressing all client requirements in there on going product development.

    MB
    AvatarImg

    Mathew B.

    Security and Investigations, 501-1,000 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Guardhouse, a breath or fresh air

    Reviewed a year ago

    Real-time compliance management coupled with GPS location based timesheets solve numerous problems before they occur.

    Pros

    Guardhouse brings workforce management and operational compliance together in a synergy that delivers operational efficiency across your enterprise.

    Cons

    There is very little not to like about this system.

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