Silvertrac Software Features

Silvertrac Software

Security incident reporting and guard management solution.

4.74/5 (233 reviews)

Silvertrac Software Feature Summary

  • Ad hoc reports
  • Appeals management
  • Asset tracking
  • Checkpoint tracking
  • Citation tracking
  • Collaboration
  • Contact management
  • Customer management
  • Damage tracking
  • Data management
  • Data source connectors
  • Event management
  • Financial reports
  • Group management
  • Investigation management
  • Key & lock management
  • Menu generator
  • Payment processing
  • Permit management
  • Preventive maintenance
  • Reporting & statistics
  • Sales Reports
  • Scheduled / automated reports
  • Scheduling & events
  • Service history tracking
  • Technician management
  • Ticketing
  • Tow management
  • Trend / problem indicators
  • Violation tracking

Competitor Feature Comparison

API
Activity Tracking
Ad hoc Reporting
Automatic Notifications
Billing & Invoicing
Charting
Client Portal
Collaborative Workspace
Contact Database
Credit Card Integration
Electronic Payments
Event Scheduling
Financial Analysis
GPS
GPS Integration
History Tracking
Incident Management
Location Tracking
Monitoring
Multiple Data Sources
Physical Asset Tracking
Problem Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Remote Access
Reporting & Statistics
Route Management
Route Optimization
Sales Reporting
Scheduled Reporting
Self Service Portal
Status Tracking
Summary Reports
Task Scheduling
Training Management
Trend Analysis
Visit WebsiteCompare App
API
Activity Tracking
Ad hoc Reporting
Automatic Notifications
Billing & Invoicing
Charting
Client Portal
Collaborative Workspace
Contact Database
Credit Card Integration
Electronic Payments
Event Scheduling
Financial Analysis
GPS
GPS Integration
History Tracking
Incident Management
Location Tracking
Monitoring
Multiple Data Sources
Physical Asset Tracking
Problem Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Remote Access
Reporting & Statistics
Route Management
Route Optimization
Sales Reporting
Scheduled Reporting
Self Service Portal
Status Tracking
Summary Reports
Task Scheduling
Training Management
Trend Analysis
Visit WebsiteCompare App
API
Activity Tracking
Ad hoc Reporting
Automatic Notifications
Billing & Invoicing
Charting
Client Portal
Collaborative Workspace
Contact Database
Credit Card Integration
Electronic Payments
Event Scheduling
Financial Analysis
GPS
GPS Integration
History Tracking
Incident Management
Location Tracking
Monitoring
Multiple Data Sources
Physical Asset Tracking
Problem Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Remote Access
Reporting & Statistics
Route Management
Route Optimization
Sales Reporting
Scheduled Reporting
Self Service Portal
Status Tracking
Summary Reports
Task Scheduling
Training Management
Trend Analysis
Visit WebsiteCompare App

Mobile apps

iOS App


45 reviews

Requires iOS 12.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


204 reviews

Silvertrac Software Feature Reviews

25 reviewers had the following to say about Silvertrac Software's features:

Shannon Fatta, EJD

Value for Operations and Customers

2018-08-03

It has alleviated complaints about security activity on shift as it is viewable by customers and management.

Pros

Provides instant feedback, in real time, to customers and management.

Cons

Instead of the system automatically switching based on the site tag, it has to be done manually.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kimberly Bizor

First 30 days with SilverTrac!!

2016-08-12

Our officers are using the tool with such enthusiasm because it has made their daily activity reporting worry and stress free!

Pros

The real time reporting is awesome!

Cons

We would love to integrate the software with time keeping to eliminate the need for two different systemS

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Silvertrac Software

Be patient during the property set up process! It is worth every minute.

Source: Capterra
Helpful?   Yes   No
Read more
Atalee Judy

Silvertrac Reporting is Efficient, Focused, and Easy to Use

2019-04-11

With Silvertrac our Officers have an all-in-one software for reporting security, parking management, and maintenance issues on a quick and robust handheld system that has proven to not be glitchy in the field or have uploading issues for it's data.

Pros

Now I can pull statistics for my clients based on the most common issues we see on their properties, whether it be transient activity, vandalism, or maintenance issue, the reporting is much more thorough than what we were previously using.

Cons

There really aren't any real dislikes with this software that do not come down to human error, slowing down and doing the reporting correctly the first time before submitting is how to fix a lot of the common issues we are experiencing with our Officers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter Weimar

Review

2019-12-23

Good

Pros

Good tracking of reports and list of where the officers were in investigations,

Cons

Could use a pdf auto notification to the customers and real time tracking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tiffany Samples

Silvertrac Software Review

2019-08-09

Pros

I like how I can get the officer's reports in real time, and not have to wait until the next day to receive their paper reports.

Cons

I wish we could stop people from being able to close their own reports since we use that as an auditing process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Donny Gabriel

Excellent Customer Service!

2019-08-09

Given that we're not using the software for its intended purpose, I have to applaud its versatility. It's a user friendly app also. Most of all, the staff makes it a worth-while piece of software. They value their customers and it shows.

Pros

The app is pretty quick to load data. I seldom observe a defect, although with any software, it happens.

Cons

I feel like it may lack slightly in functionality like greater levels of report filtering and more customizable reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael "Sully" Sullivan

We can't run without it!

2020-02-11

We use Silvertrac for all of our clients, it's helpful for us to create reports in real-time as things happen.

Pros

The features allow us to document incident reports, damage reports, and other documentation with ease in real-time.

Cons

There's not a lot that I would say is a con about the software. I do feel that an updated layout would be a good change to keep things fresh.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joseph Kimbell

Unparalleled & Extraordinary

2018-02-20

Guard management and reporting

Pros

The customization of the software. It allows our business to operate in a more efficient manner and increases the level of customer service for our clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Frank Tafoya

Works well for what we need it for.

2017-05-02

Helps us keep track of our daily events, reports and activities.

Pros

We use silvertrac on a daily basis and all the officers find it very easy to use with little to no trouble.

Cons

We as a Security team have not had any issues that we have found yet. Everything we use Silvertrac for works perfect for our Security department.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marcia Gray

Everyone is very helpful and friendly. Love the produce

2017-10-02

Realtime tracking and reporting

Pros

Being able to provide our customers with daily reports in real time is very beneficial to the success of our company.

Cons

We were having issues with the software reception and the new phones and had to resort to a beta system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Trujillo

I enjoy the features and the ease of use.

2017-04-28

Guard tracking and client notifications

Pros

I like the customizable features with regards to the property setup.

Cons

I do not like how the devices are not easily identified under device management. When trying to determine which device i need to activate and or deactivate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Silvertrac Software


Hey Andrew! A Few things:

1 - There is no need to use a bar code scanner app anymore. The scanner is built-in to both the Android and Apple Apps. This will prevent the officers from logging checkpoints from the history.
2 - We can turn off the time clock feature for you so that pop-up doesn't come up any more.
3- There is an update coming in the next 30-days that will allow you to name the devices/add notes so you can easily identify where/who they are being used by.

If you have any additional questions please shoot us an email at support@silvertracsoftware.com and we'll be happy to help!

On your side,

The Silvertrac Team

Read more
Nicholas Kewley

Great Product

2019-08-14

Pros

Issue Monitor to track what our staff are doing throughout their shifts

Cons

Report details not included in email notifications (this is important for our clients)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Silvertrac Software


Hey Nick - Thanks for the high marks for Silvertrac!

As for the report details, there are 2 options:

1- Incident notifications will show all the report details in the email notification itself.

2- Daily Activity Reports delivered by email do not put all the notes into the email, but requires the users to open the PDF report provided in the notification. This behavior is based on how much information the average report contains.

I hope the additional clarity helps! I'll have your Customer Success Manager reach out to walk you through those options to decide which is best for you and your clients.

Read more
Ross Malsbary

Most intuitive guard tour management and reporting tool I have used in 20+ yrs Security Career

2016-02-19

Most intuitive guard tour management and reporting tool I have used in 20+ yrs Security Career I like the dispatch capability I find the real time reporting capabilities to be very useful and have impressed all my clients.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Silvertrac Software


Hey Ross,

Thank you very much for the kind words! We are glad things are working out well for you and your customers.

Please let us know if there is anything we can do to further assist your use of Silvertrac. And keep up the good work!

Read more
Isabel Suarez

GMI New Managers Demo

2016-07-12

He was on time to the meeting and organized.

Pros

I like the real time pictures.

Cons

I am not too sure how to use the GPS and how we can give accountability to a client. It sounded good when Johnny was talking about it but when trying to explain it to executive I realized I did not understand it 100%

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Silvertrac Software

Other than just letting us know about new updates, it will be helpful for us to receive a training every time there are new features we can use.

Source: Capterra
Helpful?   Yes   No
Read more
Luis Torres

Great guard activity tracking system

2018-08-12

Awesome software, no need to file away paper reports. Used other hardware and software and this system by far is the best yet.

Pros

Can see what the officer is reporting in real time.

Cons

The different tiers of software to purchase. Goes from 3 licenses to 10.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bob Holloway

Rep. is the best!

2019-08-10

Still testing it.

Pros

Multiple features allows for better reporting of real time events

Cons

Cost per user needs to be examined because it is quite costly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
ishmail Nassardeen-Buckley

What's Goin On

2019-08-29

Overall its been a great asset to our organization. It has shown us where our weak links are.

Pros

These features have given our management team so much insight into what is actually going on at every site.

Cons

Still waiting for the mobile patrol touring feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Corey Corliss

PWM Silvertrac

2019-08-09

Pros

Checkpoint Tours Range of input options for site notes Automatic Reports

Cons

Inability to view pictures or uploaded documents through the handheld system

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Luis Torres

Better than expected

2017-04-28

Ability to see what my officers are doing without having to wait for activity reports.

Pros

Most GPS enabled systems have loss of signal more time than not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bill Chester

Best security software ever!!

2019-08-20

Able to keep track of staff ensuring checkpoints are being checked and reports of down time.

Pros

Easy to use, trainning and detailed reports

Cons

Would like to have some type of screen saver for phone app. Our team is logged onto SilverTrac for all three shifts and seems to "burn" image onto phone screen

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shannon Winston

Good so far

2017-04-28

Pros

The real time reporting is good for our company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Joseph Kimbell

Complete Guard Management Software

2019-08-11

Providing clients with various reports, Daily Activity Reports, GPS Reports.

Pros

What's not to like... Mostly, I absolutely love the support team. Every one is responsive and dedicated to resolve any issues at hand. They are constantly upgrading the system with new features. Representatives and the rest of the team go far beyond good service, they thrive to provide exceptional service...

Cons

They make me not want to look at any other services. Other services can't compare...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Larry Alfonso

Future of Reporting

2019-05-02

Overall - Silvertrac had greatly improved our efficiency and has made us a better company.

Pros

Reports are generated and sent automatically to our clients.

Cons

Automatic reports are not easily delivered.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Hessen

Adopted the service through another company and have been impressed with the quality of the service

2017-07-31

Easy and simple reporting and monitoring.

Pros

The live updates on the website for monitoring. The customer service and improvements they are always making.

Cons

No constant GPS monitoring while the guards are on duty to ensure they are on site during the assigned shift.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Derick Southard

I have used Silvertrac for nearly a decade and am now currently using it for my own company.

2018-07-31

Ease of use reporting with GPS verification.

Pros

I am a huge fan of the issue monitor, I like to see what everyone is up to from a bird's eye type view.

Cons

I wish there was a faster way to create new users, for instance, being able to import en masse from an excel sheet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more