Silvertrac Software Features

Silvertrac Software

Security incident reporting and guard management solution.

4.69/5 (277 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Asset Tracking
Attendance Tracking
Audit Management
Billing & Invoicing
Client Portal
Compliance Management
Compliance Tracking
Controls Audit
Corrective and Preventive Actions (CAPA)
Data Import/Export
Data Visualization
Document Management
Document Storage
Employee Management
Event Management
Forms Management
Historical Reporting
Incident Management
Incident Reporting
Inspection Management
Investigation Management
Key & Lock Management
Location Tracking
Mobile Access
Mobile Alerts
Monitoring
Multi-Location
Policy Management
Preventive Maintenance
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Risk Assessment
Risk Management
Role-Based Permissions
Safety Incident Management
Security Management
Self Service Portal
Service History
Status Tracking
Summary Reports
Task Scheduling
Technician Management
Training Management
Version Control
Visitor Management
Work Order Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Asset Tracking
Attendance Tracking
Audit Management
Billing & Invoicing
Client Portal
Compliance Management
Compliance Tracking
Controls Audit
Corrective and Preventive Actions (CAPA)
Data Import/Export
Data Visualization
Document Management
Document Storage
Employee Management
Event Management
Forms Management
Historical Reporting
Incident Management
Incident Reporting
Inspection Management
Investigation Management
Key & Lock Management
Location Tracking
Mobile Access
Mobile Alerts
Monitoring
Multi-Location
Policy Management
Preventive Maintenance
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Risk Assessment
Risk Management
Role-Based Permissions
Safety Incident Management
Security Management
Self Service Portal
Service History
Status Tracking
Summary Reports
Task Scheduling
Technician Management
Training Management
Version Control
Visitor Management
Work Order Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Asset Tracking
Attendance Tracking
Audit Management
Billing & Invoicing
Client Portal
Compliance Management
Compliance Tracking
Controls Audit
Corrective and Preventive Actions (CAPA)
Data Import/Export
Data Visualization
Document Management
Document Storage
Employee Management
Event Management
Forms Management
Historical Reporting
Incident Management
Incident Reporting
Inspection Management
Investigation Management
Key & Lock Management
Location Tracking
Mobile Access
Mobile Alerts
Monitoring
Multi-Location
Policy Management
Preventive Maintenance
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Risk Assessment
Risk Management
Role-Based Permissions
Safety Incident Management
Security Management
Self Service Portal
Service History
Status Tracking
Summary Reports
Task Scheduling
Technician Management
Training Management
Version Control
Visitor Management
Work Order Management
Visit WebsiteCompare App

Mobile apps

iOS App


57 reviews

Requires iOS 11.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


249 reviews

Silvertrac Software Feature Reviews

25 reviewers had the following to say about Silvertrac Software's features:

Atalee J.

Silvertrac Reporting is Efficient, Focused, and Easy to Use

2019-04-11

With Silvertrac our Officers have an all-in-one software for reporting security, parking management, and maintenance issues on a quick and robust handheld system that has proven to not be glitchy in the field or have uploading issues for it's data.

Pros

Now I can pull statistics for my clients based on the most common issues we see on their properties, whether it be transient activity, vandalism, or maintenance issue, the reporting is much more thorough than what we were previously using.

Cons

There really aren't any real dislikes with this software that do not come down to human error, slowing down and doing the reporting correctly the first time before submitting is how to fix a lot of the common issues we are experiencing with our Officers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Donny G.

Excellent Customer Service!

2019-08-09

Given that we're not using the software for its intended purpose, I have to applaud its versatility. It's a user friendly app also. Most of all, the staff makes it a worth-while piece of software. They value their customers and it shows.

Pros

The app is pretty quick to load data. I seldom observe a defect, although with any software, it happens.

Cons

I feel like it may lack slightly in functionality like greater levels of report filtering and more customizable reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kimberly B.

First 30 days with SilverTrac!!

2016-08-12

Our officers are using the tool with such enthusiasm because it has made their daily activity reporting worry and stress free!

Pros

The real time reporting is awesome!

Cons

We would love to integrate the software with time keeping to eliminate the need for two different systemS

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Silvertrac Software

Be patient during the property set up process! It is worth every minute.

Source: Capterra
Helpful?   Yes   No
Read more
Shannon F.

Value for Operations and Customers

2018-08-03

It has alleviated complaints about security activity on shift as it is viewable by customers and management.

Pros

Provides instant feedback, in real time, to customers and management.

Cons

A nice feature to add would be a scan tag that would automatically switch locations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Santiago G.

Silvertrac Software

2021-02-23

Overall this is a great all-in-one product that allows me to keep track of my employees and provide my customer with real time information.

Pros

having this information real time is invaluable.

Cons

I would like to see improvements in the report interface that can include a fillable forms to ensure specific information is not missed in reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin B.

Security Account Manager Use of Silvertrac

2020-11-06

Pros

Being able to monitor the quality of reports of my guards in the field, as well as to verify their presence on site.

Cons

I need closer to real time access to reports from the field.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
ishmail N.

What's Goin On

2019-08-29

Overall its been a great asset to our organization. It has shown us where our weak links are.

Pros

Love reporting and alerting the best. These features have given our management team so much insight into what is actually going on at every site.

Cons

Still waiting for the mobile patrol touring feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Frank T.

Works well for what we need it for.

2017-05-02

Helps us keep track of our daily events, reports and activities.

Pros

We use silvertrac on a daily basis and all the officers find it very easy to use with little to no trouble.

Cons

We as a Security team have not had any issues that we have found yet. Everything we use Silvertrac for works perfect for our Security department.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael "Sully" S.

We can't run without it!

2020-02-11

This allows our Security Officers the opportunity to document occurrences as they go, instead of relying on paper reports.

Pros

The features allow us to document incident reports, damage reports, and other documentation with ease in real-time.

Cons

There's not a lot that I would say is a con about the software. I do feel that an updated layout would be a good change to keep things fresh.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ross M.

Most intuitive guard tour management and reporting tool I have used in 20+ yrs Security Career

2016-02-19

Most intuitive guard tour management and reporting tool I have used in 20+ yrs Security Career I like the dispatch capability I find the real time reporting capabilities to be very useful and have impressed all my clients.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Silvertrac Software


Hey Ross,

Thank you very much for the kind words! We are glad things are working out well for you and your customers.

Please let us know if there is anything we can do to further assist your use of Silvertrac. And keep up the good work!

Read more
Marcia G.

Everyone is very helpful and friendly. Love the produce

2017-10-02

Realtime tracking and reporting

Pros

Being able to provide our customers with daily reports in real time is very beneficial to the success of our company.

Cons

We were having issues with the software reception and the new phones and had to resort to a beta system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew T.

I enjoy the features and the ease of use.

2017-04-28

Guard tracking and client notifications

Pros

I like the customizable features with regards to the property setup.

Cons

I do not like how the devices are not easily identified under device management. When trying to determine which device i need to activate and or deactivate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Silvertrac Software


Hey Andrew! A Few things:

1 - There is no need to use a bar code scanner app anymore. The scanner is built-in to both the Android and Apple Apps. This will prevent the officers from logging checkpoints from the history.
2 - We can turn off the time clock feature for you so that pop-up doesn't come up any more.
3- There is an update coming in the next 30-days that will allow you to name the devices/add notes so you can easily identify where/who they are being used by.

If you have any additional questions please shoot us an email at support@silvertracsoftware.com and we'll be happy to help!

On your side,

The Silvertrac Team

Read more
Brett M.

Overall Satisfaction

2020-11-06

Pros

It holds users/officers accountable for their time and efforts.

Cons

The only downfall is the inability to create incident reports separately from the daily activity report.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter W.

Silver Track

2020-11-06

Great

Pros

Real time Scanning and incident reports with photos

Cons

Nothing that which, I can think of.....

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter V.

Very user friendly.

2020-11-05

I an very satisfied as a customer.

Pros

As an administrator the real time tracking of officers at multiple properties comes in very handy.

Cons

As an administrator I am able to edit security officer reports. The original report is stored within the system in order to save the integrity of the original report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Andy D.

So far its pretty good, could use some more tweaking (like everything)

2017-09-28

Pros

Being able to track guards through their shift, and being able to provide that to the customer as requested in invaluable and helps keep management team smaller but able to do more.

Cons

Needs more control on the automated task assignments and the notifications of them not being completed.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Derick S.

I have used Silvertrac for nearly a decade and am now currently using it for my own company.

2018-07-31

Ease of use reporting with GPS verification.

Pros

The reporting information is top notch. I can access officer reports from any of my devices (phone, ipad, macbook, desktop).

Cons

I wish there was a faster way to create new users, for instance, being able to import en masse from an excel sheet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Isabel S.

GMI New Managers Demo

2016-07-12

He was on time to the meeting and organized.

Pros

I like the real time pictures.

Cons

I am not too sure how to use the GPS and how we can give accountability to a client. It sounded good when Johnny was talking about it but when trying to explain it to executive I realized I did not understand it 100%

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Silvertrac Software

Other than just letting us know about new updates, it will be helpful for us to receive a training every time there are new features we can use.

Source: Capterra
Helpful?   Yes   No
Read more
Luis T.

Great guard activity tracking system

2018-08-12

Awesome software, no need to file away paper reports. Used other hardware and software and this system by far is the best yet.

Pros

Can see what the officer is reporting in real time.

Cons

The different tiers of software to purchase. Goes from 3 licenses to 10.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bob H.

Rep. is the best!

2019-08-10

Still testing it.

Pros

Multiple features allows for better reporting of real time events

Cons

Cost per user needs to be examined because it is quite costly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason H.

ALERT Protective Services review of Silvertrac

2016-06-21

After evaluation, we quickly decided this would be a good fit for ALERT, even though our use of the software is a little different from a typical Silvertrac client.

Pros

Of advanced functionality, the AUTO REPORTS function (auto DAR in particular) feature is GREAT and must have.

Cons

I'd like to see the functionality to turn these numbers directly into bar/line/pie charts -- OR, to export them to Excel (instead of only PDF), so we can create our own charts for clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Silvertrac Software

See above in detailed explanation about "cons".

Source: Capterra
Helpful?   Yes   No
Read more
Luis T.

Better than expected

2017-04-28

Ability to see what my officers are doing without having to wait for activity reports.

Pros

Most GPS enabled systems have loss of signal more time than not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Larry A.

Future of Reporting

2019-05-02

Overall - Silvertrac had greatly improved our efficiency and has made us a better company.

Pros

This software allows us to do away with paper reports. Reports are generated and sent automatically to our clients.

Cons

Clients must often add permissions via their IT departments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Bill C.

Best security software ever!!

2019-08-20

Able to keep track of staff ensuring checkpoints are being checked and reports of down time.

Pros

Easy to use, trainning and detailed reports

Cons

Would like to have some type of screen saver for phone app. Our team is logged onto SilverTrac for all three shifts and seems to "burn" image onto phone screen

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ismael C.

Amazing Product

2021-01-16

Silvertrac has been an immeasurable investment for us. It has given our company the ability to compete with, and provide a superior guard service. It allows our officers to shine. +Small business.

Pros

Ease of setup, endlessly customizable to your needs.

Cons

Payment portal is not linked to individual admin panel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more