When presenting a bid for services, it is a great pleasure to show our Silvertrac Reporting system because it's an easy sell as so much bang for your buck! My enthusiasm becomes infectious as I describe all three modules encompassed, Security, Parking and Maintenance. My more detail oriented property managers get super excited to know that they can sign in and view real time reporting. I love that we can incorporate pictures and audio. If a specific issue catches your attention, the issue numbers are quick links to view, print and even email the a full report of the issue. The system is so user friendly. However, for those who may be less tech savvy, the customer service is excellent! Not only do they make it easy to ask them questions or report concerns, but there are quick links on each page that take you directly to a support website for that given page and topic. The website details how to do something and even provides video for visual learners. Additionally , should you need to talk to a live person to guide you through, a Customer Care Manager is at your disposal. With these resources at your fingertips anyone can become and expert and optimize usage in no time! As much as I enjoy using this system, I am even more excited to see there are some big changes coming in the very near future that will make the system even better. I sincerely encourage anyone looking for this type of software to consider Silvertrac. It is, in my opinion, truly the best!
It was super easy to write about the Pros and even ran out of space describing what I like! I was hard-pressed to come up with Cons. However, there are currently a few issues. First, when utilizing the software support website, I find that it is out of date. The pictures and video show earlier versions of the software and it can be confusing. Secondly, When an issue is assigned to an officer, that officer is the only one who can leave notes on open issues. It cannot be reassigned to the next officer working the site. Additionally, If we wanted all officers to make notes on BOLO items, it is not possible at this time. Sometimes, on our one man posts, we have officers who try to cheat the system and sign in and out but then leave the site. Currently, there is no way to tell in the GPS tracking unless they enter activity. HOWEVER.......Remember when I mentioned the "big changes" in the Pros section? Each of these issues are being addressed and changed to accommodate these shortfalls. The changes will be coming at the end of this month. Therefore, this will be become pretty much the perfect software.