Silvertrac Software Reviews

Pros
The reporting information is top notch. I can access officer reports from any of my devices (phone, ipad, macbook, desktop). Reports can't be deleted or modified, this is like an accountability measure for clients and I think its very important. Use of the app is pretty easy for guards. I am a huge fan of the issue monitor, I like to see what everyone is up to from a bird's eye type view.

Cons
The setup for each property, its issues, tasks and user accounts can be a bit time consuming. I wish there was a faster way to create new users, for instance, being able to import en masse from an excel sheet. However, once setup, the software works like a charm.

Rating breakdown

Likelihood to recommend: 10/10

Pros
You guys crack me up! We appreciated having you at our conference this year. This video was excellent! Silvertrac is so simple to use. I was actually logging in when this window popped up. It takes me only a couple of minutes to run reports for my clients. The software is intuitive and easy to use. I never have issues with pulling data on my pc or collecting data from a mobile device. Silvertrac is simple, yet substantial. It has everything I need and is not intimidating to learn or navigate through. Great job!

Cons
I know that you all are working on more compatibility with Apple. We use these devices exclusively and it would be great to use the GPS tracking checkpoints instead of the QR codes.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Fully customizable, the framework is easy to navigate and user-friendly. The features allow us to document incident reports, damage reports, and other documentation with ease in real-time.

Cons
There's not a lot that I would say is a con about the software. I do feel that an updated layout would be a good change to keep things fresh.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software makes it easy for administration and for the guards in the fried. The software has impressed several clients and they feel they are getting more for their money.

Cons
I feel that some of the features that they are getting rid of could benefit clients who are desiring that solution.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like the availability to get constant updates or have them sent to my email so I can check them on my time. I find this is a great feature, I get to decide which issues I need to know right away.

Cons
The bugs. I don't like how it has repeat offenders. I wish it was more consistent. I understand you run into a problem every now and then. My issue is with a bug we bring up, we are informed it is fixed and it shows up doing the same thing a couple of weeks or months later.

Rating breakdown

Likelihood to recommend: 5/10

Pros
My company has been using this program for about 3 years now and we have had very good results. The attentiveness and knowledge of the customer service staff. they have always provided a solution and answer to my questions. The video tutorials are very helpful and complete. the intuitiveness of getting started on this program is excellent. I highly recommend this to program.

Cons
One feature of the reporting is that i would like to see is the ability to separate the issues i.e. getting a report of say just one issue from all of my locations (contracts). in order to get a accounting of what my staff deals with the most.

Rating breakdown

Likelihood to recommend: 10/10

Pros
What I like most about SilverTrac is the clean user-friendly interface! When I have to show a client or a potential client SilverTrac that is the first thing that they point out. We like how easy for them to get the information that they need.

Cons
At times I would like to see more ability to customize options, for example, if we only patrol a property 2 times a month there is no way to have a report send only when there is data available.

Rating breakdown

Likelihood to recommend: 10/10

Pros
What's not to like... Mostly, I absolutely love the support team. Every one is responsive and dedicated to resolve any issues at hand. They are constantly upgrading the system with new features. Representatives and the rest of the team go far beyond good service, they thrive to provide exceptional service...

Cons
They make me not want to look at any other services. Other services can't compare...

Rating breakdown

Likelihood to recommend: 10/10

Pros
EVERYTHING. THE DEVELOPMENT TEAM ARE CONSTANTLY WORKING AND COMMUNICATING WITH USERS, IN THE FIELD, TO BETTER AND EXPAND THE PRODUCT. I SELECTED IT AFTER FIELD TESTING AND DEMOING 1/2 A DOZEN OTHER SOFTWARE PRODUCTS AND SELECTED SILVERTRAC OVER ALL FOR MULTIPLE REASONS.

Cons
THE DIFFERENCE BETWEEN APPEARANCE AND FUNCTION OF THE IOS AND ANDROID VERSIONS

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very easy to implement, install and understand. The reporting is robust.

Cons
As of yet, does not have a "cookie crumb" trail via GPS similar to something a fitness app would provide. The software only leaves a trail through application of physical checkpoints.

Rating breakdown

Likelihood to recommend: 10/10

Pros
When presenting a bid for services, it is a great pleasure to show our Silvertrac Reporting system because it's an easy sell as so much bang for your buck! My enthusiasm becomes infectious as I describe all three modules encompassed, Security, Parking and Maintenance. My more detail oriented property managers get super excited to know that they can sign in and view real time reporting. I love that we can incorporate pictures and audio. If a specific issue catches your attention, the issue numbers are quick links to view, print and even email the a full report of the issue. The system is so user friendly. However, for those who may be less tech savvy, the customer service is excellent! Not only do they make it easy to ask them questions or report concerns, but there are quick links on each page that take you directly to a support website for that given page and topic. The website details how to do something and even provides video for visual learners. Additionally , should you need to talk to a live person to guide you through, a Customer Care Manager is at your disposal. With these resources at your fingertips anyone can become and expert and optimize usage in no time! As much as I enjoy using this system, I am even more excited to see there are some big changes coming in the very near future that will make the system even better. I sincerely encourage anyone looking for this type of software to consider Silvertrac. It is, in my opinion, truly the best!

Cons
It was super easy to write about the Pros and even ran out of space describing what I like! I was hard-pressed to come up with Cons. However, there are currently a few issues. First, when utilizing the software support website, I find that it is out of date. The pictures and video show earlier versions of the software and it can be confusing. Secondly, When an issue is assigned to an officer, that officer is the only one who can leave notes on open issues. It cannot be reassigned to the next officer working the site. Additionally, If we wanted all officers to make notes on BOLO items, it is not possible at this time. Sometimes, on our one man posts, we have officers who try to cheat the system and sign in and out but then leave the site. Currently, there is no way to tell in the GPS tracking unless they enter activity. HOWEVER.......Remember when I mentioned the "big changes" in the Pros section? Each of these issues are being addressed and changed to accommodate these shortfalls. The changes will be coming at the end of this month. Therefore, this will be become pretty much the perfect software.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I can see when my guards are doing what they are supposed to be doing and when they are slacking. I had some employees that have become disgruntled because they are now being accountable for what they are doing. These employees are of course ones that I'm now working on eliminating from the ranks. The guards now spend more visible time in the field since they do not have to go in to the guard booth to type reports and dailies, everything is completed as they perform their duties during their shift. The majority of my guards say that they like this software because they are able to end their shift on time and not be tied down to completing reports and dailies. Silvertrac has allowed me to identify those employees who is late to work, these are the employees that don't like the program. The clients like the information they are receiving on a daily basis and the reports and dailies are waiting for them when they arrive in the office first thing in the morning. Whenever I have an issue with something in Silvertrac I send a message and within a very short time period I'm contacted and the issues are worked out, most time they are simple fixes that I had missed. Silvertrac has been very patient with me in resolving my issues while taking whatever time is needed to make sure I understand how to work around in the software. My wife had asked me why I hadn't been using this software earlier and I could only say I didn't know of it earlier. I guess you can say better late than never.

Cons
The only con I can think of and it's not Silvertrac issue but the only con is I'm just using it. Silvertrac need to find a way of getting the word out about this remarkable software and service they offer

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ease of implementation and the ease of use for Communications and field units. The functionality of the software.

Cons
Looking forward to more functionality in future releases.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Silvertrac has dramatically changed the way we operate as a security company. Silvertrac allows us to have a direct insight into all of our guard's activity and ensure our quality of service is being executed each and every day. Since partnering with Silvertrac our business has expanded year after year. This is due to our client's being impressed by the sophistication and documentation capabilities of Silvertrac's reporting software. Further, the ability for our guard's to scan checkpoints ensures all 'hotspots' of the property are being thoroughly patrolled and secured. The notes section for each property has also cut down on training time, as all important notices, areas of interest, policies, rules, procedures, etc... are readily​ available to all new team members.

Cons
Not a severe issue... depending on your preference but as an Apple consumer, their Apple version could use some updates. Their Andriod version is seamless and responsive. Luckily, all of our work phones are Andriod.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of use by officer personnel. Ease in reading reports as they are disseminated by email. Ease in seeing information at a glance via Issue Monitor and basic trend reports. DAR recap is also very good, providing clients with at a glance information. Of advanced functionality, the AUTO REPORTS function (auto DAR in particular) feature is GREAT and must have.

Cons
Given we use the software via web browser 85% of the time, the lack of ability to add a picture to a report from the initial issue creation stage is a con. I'd like to see this change, as this would be a perfect scenario for us, given how we use the software in gated community and high rise condo security applications. The only confusing part for clients, as we use the software: the "click here to see" statement at the bottom of initial issue report emails. 98% of our clients do not want nor have time to go into detail when viewing a report. They want the report informaiton via email... and that very typically has all the info they need. I'd like to see functionality to remove that statement as a customize-able feature. Finally, the basic trend reports are great (top 10 issues, types of issues, by table). I'd like to see the functionality to turn these numbers directly into bar/line/pie charts -- OR, to export them to Excel (instead of only PDF), so we can create our own charts for clients.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I like the customizable features with regards to the property setup. I like the ease of setting up new properties.

Cons
I dont like that the officers are able to go into the barcode scanner app and can log a checkpoint scan from the scanners history. I dont like that the timeclock dialogue box pops up every time you log in. We do not use that feature. I do not like how the devices are not easily identified under device management. When trying to determine which device i need to activate and or deactivate.

Rating breakdown

Likelihood to recommend: 8/10

Pros
One of our biggest selling points is our transparency and accountability. Silvertrac gives us that platform to drive home these two traits of our company. Our clients appreciate the ability to see what our guards are doing in near real time and ensure we are meeting our conformance standards. Additionally, the automated reports the system generates for our clients has been extremely favorable. Customer service has been nothing short of excellent. I can always get an immediate response when I am having an issue or even a question regarding the capabilities.

Cons
The time clock feature appears to still have glitches in the feature and we have not been able to completely rely on this function.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Reporting is simple and easy to read as we send the reports to clients. I can walk through with a client over the phone to show them how to access the specific information they need. I personally use silvertrac to bill our clients per patrol hit.

Cons
The price, which I feel is high. As a company, I feel we currently do not use the system to it's highest ability and we should utilize it for much more than tracking patrol hits. I use silvertrac to bill our clients, I wish there was a way to have the total number of hits printed at the bottom of the page so I don't have to count each one.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The best thing that Silvertrac has done for us is RETAIN CUSTOMERS. The GPS tracking and timestamped photos has definitely built credibility into our services. Also, makes it easy to verify "lone officer" posts with photos, timestamping, and GPS tracking reports. And, the ease of use and easy to train new personnel on the system. Within a few minutes any employee who uses a mobile device can learn Silvertrac in a few short training minutes. There are more pros, but these are my top 3. We cannot see our business without it!

Cons
It's not a deal breaker, but some upgrades or updates are not as quick as would like to see - especially the device maintenance. If you have more than a couple of devices, the system makes device management a bit nightmarish when trying to figure out which devices to activate and de-activate - this has been my only pet peeve with the system in over a year - and we still cannot give a user defined name to each device for easy and quick identification.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Geofencing is not included with this software. I would really like to see that added

Cons
I love this software its better than trackforce or anything else out there

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ease of use is the best part. Also the customer service is awesome.

Cons
Theres nothing that I don't like. I think a lot more needs to be added/adjust. Ex: Instead of having the minimum issue alerts per hour, we should be able to adjust the time to half an hour etc. If I'm a guard and want to go to sleep I hit the minimum issue requirements at the top of the our and the bottom of the next hour and I would be ok to go sleep. On the ops side we are looking at so many locations that it would be difficult for us to catch that and keep track of it

Rating breakdown

Likelihood to recommend: 9/10

Pros
Silvertrac's software is easy to use. The latest update improved upon an already great system. The GPS map has helped multiple times when a Client thought specific Officers weren't doing their jobs. Their customer service team is responsive and they take feedback to incorporate into the system. I've never had to wait to have an issue resolved or get extra assistance when needed.

Cons
There is a learning curve on the back end that can be time intensive, but once you have it down it's easy. They have a good set of learning tools to assist.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Amazing quality in pictures and audio when sending reports to clients. They love the automated reports they receive daily. Great selling point when trying to get new clients. The program makes it very easy to go to a unit and retrieve all the reports when a manager needs information. The parking program allows you to find license numbers easily when looking information for a client. The system uploads quickly.

Cons
That there is no search engine to make it easy to find names that have been used in the system. You cannot edit the system when you have entered information. You are also not allowed to change the color or fonts in the system as well.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ease of use; being able to have your employee's pick up this software so seamlessly, it was a surprisingly awesome experience. We're in an industry, where training is always needed but time, is not always your friend, so you have to be creative and proactive in finding new ways to effectively train your staff. That ultimately benefits your clients, which this software has done.

Cons
None yet, knock on wood! So far it has been the best business decision we have made.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Working with rep has been a fantastic experience. He's professional, resourceful, and outgoing. He doesn't just fix items that need attention, but he spends the time to explain to you root cause and how to avoid it moving forward. The app is pretty quick to load data. I seldom observe a defect, although with any software, it happens.

Cons
***Important Preface*** My company doesn't use this app for its intended purpose. It was designed for the security market. We're in waste management. I think the application looks a little dated. I feel like it may lack slightly in functionality like greater levels of report filtering and more customizable reports.

Rating breakdown

Likelihood to recommend: 10/10