SupportSync is a product return management solution designed to manage all aspects of product support including customer service, RMA (return merchandise authorization) and testing. The platform helps small to medium-size businesses handle and track returns, view customers’ service history, and gain insights on reasons for returned products.
SupportSync’s returns management system provides organizations with all the tools needed to process returns from start to finish. Users can view the status of the entire returns operation including returns tracking, parts requests, testing, and reports. Search capabilities enable users to find anything from customer information to reference numbers. Reports provide insight on why products are coming back, alongside product failure trends and average turnaround times.
SupportSync’s customer service portal is fully customizable and can be styled to match the branding of a company’s website, including a logo, custom text, links and images. The self-service portal enables customers to login and submit support cases, request a return, and track status on shipments. Optional case functionality includes a forum for troubleshooting issues with customers to prevent returns before they happen. Additional features include email notifications for customers, and flagging and alerts for teams.
SupportSync’s integrated shipping feature enables users to print labels and track returns and shipments using UPS, FedEx, or Endicia (USPS) accounts. Features include address verification to avoid costly re-shipments, preset packaging, and more. Users can generate prepaid labels that can be emailed to customers directly, as well as batch process various types of shipments.
Software by SupportSyncwww.supportsync.com