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AfterShip

Shipment tracking and notification software

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AfterShip Pricing, Features, Reviews and Alternatives

AfterShip product overview

What is AfterShip?

AfterShip is a web-based solution for online retailers wanting to automate shipment tracking and notify their customers of their delivery status. AfterShip helps you keep your customers updated, automatically.

Key benefits of using AfterShip

  • Complete : with almost 300 couriers supported worldwide, AfterShip will certainly be able to track the ones you or your customers use.

  • Integration : AfterShip gives you access to its API to easily connect your shop with the software. You can also use one of the 16 connecting apps developed to auto-import tracking numbers and orders from the most used e-shop platforms (Shopify, Prestashop, etc.).

  • Automation : once you've connected AfterShip to your online shop, it automatically handles shipment tracking, analytics and sends notifications to you and your customers, reducing customer enquiries about shipments.

  • Mobile : AfterShip is available on mobile devices via downloadable iOs and Android apps to keep your customers infomed about their shipment's journey wherever they are - thanks to push notifications, journey visualisation, overview of past shipments, etc.

  • Full-tracking : for international shipments, AfterShip allows you to automatically track the shipment at both origin and destination countries. Ensure that your customers stay up-to-date even when the shipment leaves its origin country.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    FAQs/Forum

    Training options

    Documentation

    AfterShip pricing information

    Value for money

    4.1

    /5

    14

    Starting from

    $

    10

    /momonth

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    AfterShip features

    Functionality

    3.9

    /5

    14
    Total Features16 3 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    API
    Data Import/Export
    Search/Filter
    Status Tracking
    Customizable Templates
    eCommerce Management

    Functionality contenders

    AfterShip users reviews

    Overall rating

    4.1

    /5

    14

    Positive reviews

    79%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.42/10
    Rating distribution

    5

    4

    3

    2

    1

    9

    2

    0

    2

    1

    Pros
    I like this software because of the ease of use, inexpensive subscription plans, and ability to send shipping notifications to customers around the world.

    EG

    Erin G.

    I love how accurately and efficiently AfterShip tracks the business shipments, and how easy it is to monitor the shipments en route.

    AR

    Anonymous Reviewer

    Great shipping oversight with nice automation.

    AR

    Anonymous Reviewer

    Cons
    Overall experience is BAD. Avoid using at all cost.

    SL

    Samson L.

    It gives you no idea where the parcel going , too. NO city or address for the receiving end.

    SL

    Samson L.

    It does no tracking at all. All it does is to record that label is generated (which gives you a tracking number).

    SL

    Samson L.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Must have for shippers.

    Reviewed 2 years ago

    Overall great experience. Saves lots of time.

    Pros

    This keeps my customers informed of where their order is after we ship it. Their status updates and tracking page keep the customers engaged. Helps avoid customer service calls and emails.

    Cons

    It's a little pricey. Wish it had marketing reports.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    AfterShip awesome tool to track shipments

    Reviewed 2 years ago
    Pros

    I love AfterShip. Makes tracking shipments easy. One stop tracking.

    Cons

    Occasionally I can't get a tracking number to pull up info.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Scam Company - Will Steal Your Money

    Reviewed 3 years ago

    A good customer service team would realise they have limitations in their software and not turn down a £40k customer - however the customer service team don't care. They just want your money.

    Pros

    The UI is pretty but otherwise useless. That's all.

    Cons

    They have a seriously buggy integration which you can't troubleshoot yourself. They have a problem with things called "Carrier slugs" which even when used correctly are not 100% correct. The result; if you upload a CSV of say 10,000 tracking numbers you may find that 9,000 of them get allocated to random/incorrect couriers. Numbers allocated to incorrect couriers cannot be modified manually or through CSV meaning you are paying for a broken number. In the above example that's a cost of $800 for nothing.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Track your parcel is easy

    Reviewed 2 months ago
    Pros

    With AfterShip, we can track our package easily and deploy a system of tracking on our website.

    Cons

    It's a bit complicated to add this software on an existent website.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great shipping oversight with nice automation

    Reviewed 2 years ago

    We're using Aftership to track all our orders.

    Pros

    Knowing that all our orders are proactively tracked automatically, with our system updated. We can then in turn proactively take action on non-delivered prior to customer contact. Statistics are useful to show carrier performance each month, and the system also provides a tracking page which can be bolted into our website. The pricing is just about right as well.

    Cons

    Bad documentation on integrating the tracking page, and on the API in general.

    AfterShip FAQs and common questions

    AfterShip has the following pricing plans:
    Starting from: $10.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    AfterShip has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    AfterShip supports the following languages:
    Chinese (Simplified), English, Chinese (Traditional)


    AfterShip supports the following devices:
    Android, iPhone, iPad


    Yes, AfterShip has an API available for use.


    AfterShip integrates with the following applications:
    Magento Commerce, WooCommerce, Orderhive, PrestaShop, 3dcart, CS-Cart, BigCommerce, Shopify, Microsoft Excel


    AfterShip offers the following support options:
    Knowledge Base, Email/Help Desk, FAQs/Forum

    Related categories