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AfterShip Logo

AfterShip

Shipment tracking and notification software

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AfterShip Pricing, Features, Reviews and Alternatives

AfterShip product overview

Price starts from

0

Per month

Flat Rate

What is AfterShip?

AfterShip is a web-based solution for online retailers wanting to automate shipment tracking and notify their customers of their delivery status. AfterShip helps you keep your customers updated, automatically.

Key benefits of using AfterShip

  • Complete : with almost 300 couriers supported worldwide, AfterShip will certainly be able to track the ones you or your customers use.

  • Integration : AfterShip gives you access to its API to easily connect your shop with the software. You can also use one of the 16 connecting apps developed to auto-import tracking numbers and orders from the most used e-shop platforms (Shopify, Prestashop, etc.).

  • Automation : once you've connected AfterShip to your online shop, it automatically handles shipment tracking, analytics and sends notifications to you and your customers, reducing customer enquiries about shipments.

  • Mobile : AfterShip is available on mobile devices via downloadable iOs and Android apps to keep your customers infomed about their shipment's journey wherever they are - thanks to push notifications, journey visualisation, overview of past shipments, etc.

  • Full-tracking : for international shipments, AfterShip allows you to automatically track the shipment at both origin and destination countries. Ensure that your customers stay up-to-date even when the shipment leaves its origin country.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    24/7 (Live rep)
    Knowledge Base
    Email/Help Desk
    FAQs/Forum

    Training options

    Live Online
    Videos
    Documentation

    AfterShip pricing information

    Value for money

    4.2

    /5

    30

    Starting from

    0

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    AfterShip features

    Functionality

    4.1

    /5

    30

    Total features

    29

    3 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Third Party Integrations
    API
    Data Import/Export
    Real Time Data
    Real Time Reporting
    Status Tracking

    Functionality contenders

    AfterShip users reviews

    Overall Rating

    4.3

    /5

    30

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.19/10
    Rating distribution

    5

    4

    3

    2

    1

    21

    4

    1

    2

    2

    Pros
    Ease of setup, website integration, integration with Klaviyo, customer support (I talked to [SENSITIVE CONTENT] - he was super helpful).
    Overall a great solution. Easy to use, sufficient and friendly to both small and large businesses.
    I like this software because of the ease of use, inexpensive subscription plans, and ability to send shipping notifications to customers around the world.
    Cons
    It gives you no idea where the parcel going , too. NO city or address for the receiving end.
    It does no tracking at all. All it does is to record that label is generated (which gives you a tracking number).
    It gives you no ETA as to when the parcel will arrived. It tells you nothing about where the parcel is on the way.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    A clear way of tracking orders by Aftership

    Reviewed a month ago

    According to my overall experience, Aftership is a solution in tracking, shipping, e-commerce industry. Our business improved customer service level with the tracking automation of aftership and reduce our customer queries regarding order status. It is best for all types of businesses. Small businesses with less orders can go with free plan to save cost and can take the benefits of the most of the features for free.

    Pros

    This is tool which provided our business a huge growth with it's awesome tracking automation. By integrating with this software we could create our own brand tracking link or page with customized widget for our customers to track their orders easily. It is cost effective. You will get free plan to premium plans at best pricing. When it comes to real time tracking rate it scores high. With its API integration...

    Cons

    Customer support needs to be improved. In shipping features it needs to focus on pricing. Apart from that I have never found any complain to this tool.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Aftership plugin for Magento Commerce Cloud

    Reviewed 3 months ago

    Aftership helped solve tracking issues and saved our Customer Services team countless hours.

    Pros

    Easy to install and customise, fairly descent price

    Cons

    Need a full scale shipping app and had used this as an interim.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Scam Company - Will Steal Your Money

    Reviewed 4 years ago

    A good customer service team would realise they have limitations in their software and not turn down a £40k customer - however the customer service team don't care. They just want your money.

    Pros

    The UI is pretty but otherwise useless. That's all.

    Cons

    They have a seriously buggy integration which you can't troubleshoot yourself. They have a problem with things called "Carrier slugs" which even when used correctly are not 100% correct. The result; if you upload a CSV of say 10,000 tracking numbers you may find that 9,000 of them get allocated to random/incorrect couriers. Numbers allocated to incorrect couriers cannot be modified manually or through CSV meaning you are paying for a broken number. In the above example that's a cost of $800 for nothing.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great product with many good add ons

    Reviewed 19 days ago

    This has been one of the easier apps to deploy. Works how it should with few issues.

    Pros

    Aftership creates a tracking/notification and returns ecosystem for our customers

    Cons

    Does a really good job of what it says it should.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Must have for Your-commerce Store

    Reviewed 2 months ago

    We got complet solution for our Online store tracking page for our customers.

    Pros

    It is very easy to use. You get best interface. Many editing options. Fast and accurate tracking details. I like their customer service also. Afterall I fully recommend for your shipment tracking solution for business owners.

    Cons

    Yes, I could not find proper tracking details for Cainiao carrier. I think You do not support them completely. We use them as one of our carriers. So faced issues in such shipment tracking process for our customers.

    AfterShip FAQs and common questions

    Q. What type of pricing plans does AfterShip offer?

    AfterShip has the following pricing plans:
    Starting from: $0.00/month
    Pricing model: Free, Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of AfterShip?

    AfterShip has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does AfterShip support?

    AfterShip supports the following languages:
    Chinese (Simplified), Chinese (Traditional), English


    Q. Does AfterShip support mobile devices?

    AfterShip supports the following devices:
    Android, iPad, iPhone


    Q. Does AfterShip offer an API?

    Yes, AfterShip has an API available for use.


    Q. What other apps does AfterShip integrate with?

    AfterShip integrates with the following applications:
    Adobe Commerce, WooCommerce, Orderhive, PrestaShop, Shift4Shop, CS-Cart, BigCommerce, Shopify, Microsoft Excel


    Q. What level of support does AfterShip offer?

    AfterShip offers the following support options:
    Chat, 24/7 (Live rep), Knowledge Base, Email/Help Desk, FAQs/Forum

    Common AfterShip comparisons

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