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AfterShip Pricing, Features, Reviews and Alternatives

AfterShip product overview

What is AfterShip?

AfterShip is a web-based solution for online retailers wanting to automate shipment tracking and notify their customers of their delivery status. AfterShip helps you keep your customers updated, automatically.

Key benefits of using AfterShip

Complete : with almost 300 couriers supported worldwide, AfterShip will certainly be able to track the ones you or your customers use.

Integration : AfterShip gives you access to its API to easily connect your shop with the software. You can also use one of the 16 connecting apps developed to auto-import tracking numbers and orders from the most used e-shop platforms (Shopify, Prestashop, etc.).

Automation : once you've connected AfterShip to your online shop, it automatically handles shipment tracking, analytics and sends notifications to you and your customers, reducing customer enquiries about shipments.

Mobile : AfterShip is available on mobile devices via downloadable iOs and Android apps to keep your customers infomed about their shipment's journey wherever they are - thanks to push notifications, journey visualisation, overview of past shipments, etc.

Full-tracking : for international shipments, AfterShip allows you to automatically track the shipment at both origin and destination countries. Ensure that your customers stay up-to-date even when the shipment leaves its origin country.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Email/Help Desk

FAQs/Forum

Training options

Documentation

AfterShip pricing information

Value for money

4.1

Starting from

/momonth

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money contenders

AfterShip

Value for money

AfterShip features

Functionality

3.9

Total Features16 3 categories

Most valued features by users

Alerts/Notifications

Activity Dashboard

API

Data Import/Export

Search/Filter

Status Tracking

Customizable Templates

eCommerce Management

AfterShip users reviews

Overall rating

4.1

Positive reviews

79%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.42/10

Rating distribution

Pros

I like this software because of the ease of use, inexpensive subscription plans, and ability to send shipping notifications to customers around the world.

Erin G.

I love how accurately and efficiently AfterShip tracks the business shipments, and how easy it is to monitor the shipments en route.

Anonymous Reviewer

Great shipping oversight with nice automation.

Anonymous Reviewer

Cons

Overall experience is BAD. Avoid using at all cost.

Samson L.

It gives you no idea where the parcel going , too. NO city or address for the receiving end.

Samson L.

It does no tracking at all. All it does is to record that label is generated (which gives you a tracking number).

Samson L.

Read all reviews

Overall rating contenders

AfterShip

Overall rating

Phil T.

Retail, self-employed

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Must have for shippers.

Reviewed 2 years ago

Overall great experience. Saves lots of time.

Pros

This keeps my customers informed of where their order is after we ship it. Their status updates and tracking page keep the customers engaged. Helps avoid customer service calls and emails.

Cons

It's a little pricey. Wish it had marketing reports.

Michelle H.

Warehousing, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

Share this review:

AfterShip awesome tool to track shipments

Reviewed 2 years ago

Pros

I love AfterShip. Makes tracking shipments easy. One stop tracking.

Cons

Occasionally I can't get a tracking number to pull up info.

Michael B.

Retail, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support

Share this review:

Scam Company - Will Steal Your Money

Reviewed 3 years ago

A good customer service team would realise they have limitations in their software and not turn down a £40k customer - however the customer service team don't care. They just want your money.

Pros

The UI is pretty but otherwise useless. That's all.

Cons

They have a seriously buggy integration which you can't troubleshoot yourself. They have a problem with things called "Carrier slugs" which even when used correctly are not 100% correct. The result; if you upload a CSV of say 10,000 tracking numbers you may find that 9,000 of them get allocated to random/incorrect couriers. Numbers allocated to incorrect couriers cannot be modified manually or through CSV meaning you are paying for a broken number. In the above example that's a cost of $800 for nothing.

Nathan T.

Nonprofit Organization Management, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7/10

Share this review:

Track your parcel is easy

Reviewed 2 months ago

Pros

With AfterShip, we can track our package easily and deploy a system of tracking on our website.

Cons

It's a bit complicated to add this software on an existent website.

Anonymous Reviewer

Computer Software, 1-10 employees

Used daily for free trial available

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Great shipping oversight with nice automation

Reviewed 2 years ago

We're using Aftership to track all our orders.

Pros

Knowing that all our orders are proactively tracked automatically, with our system updated. We can then in turn proactively take action on non-delivered prior to customer contact. Statistics are useful to show carrier performance each month, and the system also provides a tracking page which can be bolted into our website. The pricing is just about right as well.

Cons

Bad documentation on integrating the tracking page, and on the API in general.

Read all reviews

AfterShip FAQs and common questions

Q. What type of pricing plans does AfterShip offer?

AfterShip has the following pricing plans:
Starting from: $10.00/month
Pricing model: Free, Subscription
Free Trial: Available

Q. Who are the typical users of AfterShip?

AfterShip has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does AfterShip support?

AfterShip supports the following languages:
Chinese (Simplified), English, Chinese (Traditional)

Q. Does AfterShip support mobile devices?

AfterShip supports the following devices:
Android, iPhone, iPad

Q. Does AfterShip offer an API?

Yes, AfterShip has an API available for use.

Q. What other apps does AfterShip integrate with?

AfterShip integrates with the following applications:
Magento Commerce, WooCommerce, Orderhive, PrestaShop, 3dcart, CS-Cart, BigCommerce, Shopify, Microsoft Excel

Q. What level of support does AfterShip offer?

AfterShip offers the following support options:
Knowledge Base, Email/Help Desk, FAQs/Forum