TapiHQ - 2026 Pricing, Features, Reviews & Alternatives

TapiHQ is a maintenance workbench for residential property management teams and letting agents. It brings the full maintenance lifecycle into one platform made up of connected modules, and it works alongside the property management system the agency already runs, with integrations across a growing range of property management systems, including PropertyMe, MRI Property Tree, MRI Palace, Reapit PM, Alto and many others.

Concierge is the tenant-facing AI assistant. Tenants use it at any hour to report repairs, get answers and resolve simple issues themselves. It reads what tenants write and the photos they provide, then asks adaptive follow-up questions so the first report already contains the context needed to quote and schedule the work. Concierge supports more than 30 languages, and the agency team sees every report in English.

Inbox gives each property manager a clear, prioritised list of what needs attention across their portfolio each day, so urgent jobs surface first and nothing is missed.

Maintain manages each job from the first report to completion. It keeps a complete job history with every note, decision and step, shows the next action on every job and gives landlords, tenants and contractors a secure shared job link where they can see updates, ask questions and act, for example approving work or confirming attendance.

Bill handles maintenance invoices. AI extracts the key details from each contractor invoice, links it to the correct job, surfaces the costs and prepares it for approval, removing manual data entry. Bulk uploads allow hundreds of bills, such as water rates or council notices for a whole portfolio, to be processed in one go. In supported markets, landlords can also pay larger bills in instalments through Property Tab.

Comply manages contractor and property compliance. It tracks contractor insurance, licences and safety documents, sends automatic follow-ups to contractors before documents expire and keeps compliance tasks such as smoke alarms, pools and asbestos in one place. Time-stamped logs and reports make it straightforward to show evidence during an audit or dispute.

Service turns recurring and routine jobs into planned maintenance schedules, so preventive work is generated automatically instead of relying on calendar reminders.

Manage provides dashboards for agency leaders. It highlights where jobs are getting stuck, which jobs are overdue and how many jobs are being opened versus closed, shows maintenance spend and trends by supplier and tracks individual and team performance.

Integrations connect TapiHQ to a growing list of property management systems, such as PropertyMe, MRI Property Tree, MRI Palace, Reapit PM, Alto and many others, to remove double handling, and to Inspection Express so that maintenance items identified during inspections are synced into TapiHQ automatically.

TapiHQ is built by Tapi and supports maintenance for more than 450,000 properties across New Zealand and Australia, and it is also available to letting agents in the United Kingdom.