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Incident Management
Small business

Top Rated Incident Management Software with Small business - Page 5

Last updated: September 2026

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Features

Issue Management

Mobile Alerts

Ticket Management

Real-Time Notifications

Status Tracking

Integrated with

Slack

Datadog

Microsoft Power BI

Zendesk Suite

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Incident Management + AI ICAM

(0)

AI-assisted incident management and ICAM investigations

Key Features
• Incident notification and management
• AI-assisted ICAM investigations
• 5 Whys analysis
• PEEPO analysis
• Evidence and image management
• Witness statements and interviews
• Corrective action management
• Executive investigation reports
• Approval workflows
• Automated Notifications

Read more about Incident Management + AI ICAM

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Maropost Commerce Cloud

4.2

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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All-in-one ecommerce, POS, inventory & fulfillment platform.

The perfect solution for your online business. Whether you're a small retailer or a large-scale wholesaler, our platform scales to your needs.

incident.io

(0)

Cloud-based incident management platform for engineers

Cloud-based reliability platform for SRE and DevOps teams, unifying on-call scheduling, AI-assisted incident response, and postmortem.

TaskCall

(0)

All-in-one Incident Response and Management Platform

TaskCall is an incident management software that helps DevOps and IT teams respond to critical incidents faster. It delivers reliable, real-time alerts via phone calls, SMS, push notifications, and email, ensuring the right person is notified at the right time.

SquaredUp

4.8

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Smarter dashboards. Total visibility.

Smarter dashboards for engineering, product, and IT teams. Visualize and monitor any data from any tool, all in one place.

Issuetrak

4.6

(205)

134

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Issue tracking and workflow automation platform

Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

Tech Guarding

(0)

Security workforce and field operations platform

Tech Guarding is a security workforce management platform that connects onboarding and field operations through two integrated products: Hub and TechGuard. The Hub handles onboarding, screening, and workforce record management for lone workers, individual guards, and security organizations. TechGuard supports operational activities including shift management, patrol checkpoints, incident reporting, and proof capture with mobile applications available on iOS and Android.

KIX

(0)

Cloud-based ITSM software

KIX is a service management software solution for IT service management (ITSM) and technical customer service. It offers features tailored for organizations of all sizes, from SMEs to large enterprises in the public and private sectors.

L.E.V.8

(0)

Cloud-based SaaS safety compliance management platform.

Logget - Incident & Hazard Management
Easily create, delegate and manage your issues, hazards, tasks and incidents with the Logget tracking system. Logget allows you to define tasks, priortise deadlines, assign responsibilities and communicate to staff all in the one place.

IRPForge

(0)

Audit-ready incident response plans, built for nonprofits.

Guided intake form that generates a branded, audit-ready incident response plan for nonprofits and small organizations. Built on CIS Controls v8 and the NIST Cybersecurity Framework. PDF output, no security background needed. Starter plans start at $199, one-time payment.

Serenity EHS

(0)

AI-enabled software to manage EHS compliance

Serenity is an AI-powered EHS platform that helps companies streamline operational processes and uncover hidden insights. Natively built on the ServiceNow platform, it offers a range of solutions, from incident management to sustainability metrics, to help organizations achieve operational excellence.

Mezmo

4.7

(42)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Log Management for the Kubernetes Age

LogDNA is a Kubernetes-based log observability company. Trusted by large enterprises and hyper-growth companies that rely on LogDNA to make their logs actionable.

Pulseway

4.7

(311)

229

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Remote monitoring and management platform for IT

Pulseway is a remote monitoring and management software designed for managing workstations, servers, and network devices across Windows, Mac, and Linux environments. The platform includes real-time monitoring with actionable alerts, remote control capabilities with unlimited sessions, automated patch management for operating systems and third-party applications, and scripting tools with auto-remediation features.

OpsFusion

(0)

Reliable on-call alerting, without the enterprise price tag.

OpsFusion is an on-call scheduling and alerting platform with multi-layer escalation policies, multi-channel alerts (email/SMS/voice), and a REST API for existing monitoring — flat $10/user/month, no tiers.