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Top Rated Incident Management Software with Small business

Last updated: May 2026

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90 software options

Freshservice logo

Freshservice

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

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JIRA Service Management logo

JIRA Service Management

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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FileHandler Enterprise logo

FileHandler Enterprise

Secure. Scalable. Proven.

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FileHandler Enterprise enables TPAs, insurance carriers, public entities, and self-insured organizations to automate processes and enhance efficiency. Our software keeps you on track with automation and customization, creating a standard claims management process for your business.

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Incident Tracker logo

Incident Tracker

Incident management platform for generating incident reports

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Incident Tracker is an integrated solution that helps educational institutions, security firms, healthcare agencies, and other businesses track workplace incidents and generate reports. Key features include collaboration, role-based access, data import/export, and document management.

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SafetyCulture logo

SafetyCulture

Cloud-based inspection tool for mobile inspections

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SafetyCulture is a cloud-based inspection solution that allows users to conduct inspections, capture issues, and manage corrective actions across their organization. The platform's drag-and-drop template builder makes it easy to convert existing paper checklists or Excel spreadsheets into smart, customizable inspection forms. Users can add logic to these forms to streamline the inspection process by showing or hiding fields based on responses.

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A1 Tracker logo

A1 Tracker

Enterprise risk management software

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New generation incident management software designed for loss run reporting, metrics, & notifications to streamline management.

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Site24x7 logo

Site24x7

All-in-one performance monitoring tool for DevOps and IT

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Site24x7 is a monitoring solution for DevOps and IT operations for troubleshooting applications, servers and network infrastructure

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Novara Flex logo

Novara Flex

Cloud-based EHS risk management tool for workplace safety.

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Flex is a cloud-based EHS platform for businesses in construction, utilities, transportation, and other industries to manage safety programs effectively. It offers various features, such as incident management, inspection checklists, training management, and compliance tracking.

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VisiumKMS logo

VisiumKMS

ESG, EHS, and quality management software

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VisiumKMS automates incident management business processes. We understand the business process, workflow and all aspects of the incident management process beginning with event identification, analysis, route calls analysis, lessons learned and corrective action, preventive action management. Visiu

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Oh Dear logo

Cloud-based website monitoring software

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Oh Dear is an all-in-one website monitoring tool for websites and applications. It offers uptime checks, SSL monitoring, broken link detection, and advanced notifications. Built for developers, it focuses on reliability, simplicity, and insightful reporting.

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Healthcare Compliance Software logo

Your best healthcare compliance management tool.

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Healthcare Incident Management is a breeze with Compliancy Group’s customizable software. Get the tool that streamlines your reporting and makes it easy to track and manage across your org.

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Tandem Software logo

Easily Manage Information Security and Regulatory Compliance

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Tandem is a security and compliance solution designed to help organizations manage audits, business continuity planning, compliance, risk assessment, and vendors. The platform enables users to create role-based access and custom workflows using built-in programs.

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Safety Champion logo

Smart, affordable work health and safety management software

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Safety Champion is Australian-made work safety or EHS management software that streamlines your activity into one smart, cloud-based solution. Safety Champion helps you stay in compliance with government regulations, view real-time data and analytics, and uphold a sustainable safety program.

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Mint Service Desk logo

IT service desk and asset management solution

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Mint Service Desk is a an IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors.

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Better Stack logo

The AI SRE observability stack

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Better Stack lets you see inside any stack, debug any issue, and resolve any incident.

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Safesite logo

Safety management system for construction businesses

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Safesite is a cloud-based safety management system designed to help real estate and construction businesses record safety issues and conduct inspections at high-risk sites. Key features include auditing, performance monitoring, document management, analytics, and incident reporting.

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VLX logo

Digital Inspection, Audit and Verification Software

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Visualogyx is a cloud-based mobile and web platform that streamlines incident management with digital inspections, audits, and validation workflows. With built-in or custom forms, users can manage incidents across various domains. Ideal for paperless incident management with instant reporting.

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Instatus logo

Status page software

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Instatus is a cloud-based status page software that allows users to communicate their status using incidents and maintenances. It provides templates and supports multiple languages. Users can also use components & groups and add 3rd party ones. Statuses can be automated with monitoring services.

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Elastic Security logo

Security at the speed of Elastic

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Unify SIEM, endpoint security, and cloud security
Elastic Security modernizes security operations

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x360Recover logo

Disaster recovery as a service (DRaaS)

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x360Recover is a business continuity and disaster recovery solution for MSPs. It provides support for VMware vSphere, Hyper-V, and Nutanix technologies, as well as virtual machine replication between servers in a data center.

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Proact logo

EHS management platform

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Proact’s single application meets the full range of challenges facing safety professionals and their departmental needs: creating, monitoring, and enhancing a plan for proactive versus reactive safety culture.

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Novade Lite logo

Cloud-based solution to manage any jobsite

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The #1 app to manage construction, installation, inspections and maintenance.

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ISO+ logo

Cloud and mobile-based compliance management software

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ISO+ is cloud and mobile-based compliance software that streamlines ISO and other certifications. It features built-in modules for audits, risks, incidents, and document control. The software supports teams of all sizes and features real-time dashboards, API integrations, and role-based access.

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D-TEC logo

Tool to schedule & digitize field technicians interventions

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D-TEC is a cloud-based software designed for businesses of all sizes that manage operators and technicians in the field, such as maintenance technicians, installers and services providers, electricians and constructions operators.

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Vantage Software logo

Software for managing incidents, risks, and compliance

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Vantage Software offers a robust platform for Incident, Risk, Compliance, and Facilities Management. It tracks and reports on incidents, safety procedures, risks, audits, quality, targets, feedback, CQC evidence, policies, contracts, staff concerns, training, compliance, fire and equipment assessments, assets, events, contractors, vehicles, and maintenance. It also secures ASB, allegations, sensitive data, safeguarding, and community safety.

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