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Jira vs Freshdesk Comparison (2026)
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Good recommendations?
Overview
Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.
Freshdesk is a cloud-based customer service software that helps businesses of all sizes engage with customers across email, phone, c...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
15.7K
5
4
3
2
1
8.7K
5.6K
1.1K
149
67
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this app4.5
3.4K
5
4
3
2
1
2K
1.2K
166
33
18
- Value for money
- Ease of use
- Features
- Customer support
81%
would recommend this appPros
“The way we use Jira is primarily for campaign builds: building websites for refresh tasks, email sequences, changing paid search stuff or the occasional client journey diagram.”
ET
Edward T.
Founder and Marketing Strategist
“It provides the structure and accountability needed to scale Agile practices effectively across an organization. When configured well, it creates total transparency between product, engineering, and management.”
BB
Bea B.
Instructional Designer
“What I like most about Jira is that it is a very useful and structured tool for organizing team tasks, managing requests coming from different departments, and keeping track of the progress of each activity.”
CR
Carmine R.
Software developer
Pros
“We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface.”
AC
Amarnath C.
Senior software engineer
“Freshdesk makes our customer support operations seamless with its wide range of features such as ticketing, knowledge base management, and command center capabilities, helping teams manage customer interactions more efficiently.”
MP
Manijith P.
Graphics Hardware Engineer
“Freshdesk helped the team manage customer inquiries and internal requests more efficiently through its structured ticketing system, automation features, and clear communication flow.”
JD
Johny D.
CSO and Helpdesk Global Lead
Cons
“For new users, the platform can seem crowded with many menus, boards, filters, projects, and configuration options, so it takes some time to understand where to look and how to navigate efficiently.”
CR
Carmine R.
Software developer
“I also remember encountering situations between 2023 and 2025 where I did not receive expected email notifications, and because of keyword-related rules, some tickets were missed. While these issues were not frequent, they could occasionally affect workflow efficiency.”
Komal G.
Process Associate
“Although the reporting within Jira supports the general tracking of work status and development and release cycle metrics, it does not natively support many of the metrics/KPI reporting required for project oversight or executive information analysis.”
KG
Kregg G.
Agile Team Lead
Cons
“The interface feels cluttered and messy at times, and the workflows can be confusing and difficult to navigate, especially when managing different features and settings.”
KA
Kosana A.
QA Analyst
“It does not provide monthly flexibility, and committed seats cannot be reduced when business needs change.”
FW
Fiodas W.
CS Manager
“Some advanced automations and setting up certain integrations can be a bit complex at first if you don't have a technical background.”
PG
Pablo G.
Customer Support
- Vendor responds to reviews
- Last review4 days ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features180
- @mentions
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Adaptive Learning
- Adaptive Responses
- Agile Methodologies
- Alerts/Notifications
- All-Employee Access
- Application Management
- Approval Process Control
- Approval Workflow
- Artificial Intelligence
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Audit Trail
- Authentication
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Backlog Management
- Bar Chart
- Branding
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- Calendar Management
- Call Scripting
- Campaign Management
- Campaign Scheduling
- Campaign Tracking
- Capacity Management
- Change Management
- Charting
- Chat/Messaging
- Checklists
- Cloud Computing
- Co-Browsing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Communications Strategy Development
- Community Forums
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contextual Engagement
- Contextual Response Generation
- Continuous Delivery
- Conversation Archiving
- Create Content
- Cross-system Integration
- Customer Database
- Customer Interaction Automation
- Customer Profiles
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Reports
- Customization
- Dashboard
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Decision Making
- Deployment Management
- Document Management
- Document Processing
- Drag & Drop
- Due Date Tracking
- Email Alerts
- Email Marketing
- Email Tracking
- Email to Case
- Employee Database
- Employee Management
- Employee Scheduling
- Escalation Handling
- Feedback Collection
- File Sharing
- Filtering
- For Developers
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Game Development
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- HR Management
- Help Desk
- Idea Collection
- Idea Management
- Ideation
- Inbound Identification
- Incident Management
- Independent Decision Making
- Integrated Development Environment
- Integrations
- Intelligent Routing
- Internal Discussion
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base
- Knowledge Base Utilization
- Lead Development
- Live Chat
- Log Collection
- Macros
- Marketing Automation
- Marketing Calendar
- Media Planning
- Mentions
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile App
- Mobile Development
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Coverage
- Multi-Channel Marketing
- Multi-step Planning
- Multilingual Support
- Multiple Projects
- Natural Language Interaction
- Notes
- Notifications
- Omnichannel
- Online Time Clock
- Open Listening
- Percent-Complete Tracking
- Performance Tracking
- Personalization
- Phone
- Physical Media
- Planning Tools
- Portfolio Management
- Predictive Analytics
- Prioritization
- Priority Case Alerts
- Private Dashboards
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Process Change Tracking
- Process Management
- Process Modeling & Designing
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recurring Issues
- Recurring Tasks
- Regulatory Compliance
- Release Management
- Release Planning
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Resource Allocation
- Resource Management
- Resource Scheduling
- Risk Management
- Roadmapping
- Rules-Based Workflow
- Scheduling
- Screen Sharing
- Seamless Escalation
- Search/Filter
- Searchable Articles
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Page View
- Social
- Social Media Integration
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Supporting Documents
- Supports Scrum
- Surveys
- Surveys & Feedback
- Tagging
- Tagging System
- Targeted Emails
- Task Editing
- Task Execution
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Team Inbox
- Team Management
- Templates
- Text
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
- Transcripts
- Trend Analysis
- Trends
- Two-Way Communication
- User, Role, and Access Management
- Visitor Activity
- Voice
- Workflow
- Workflow Optimization
- Workflows
- Total features104
- @mentions
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Adaptive Learning
- Adaptive Responses
- Agile Methodologies
- Alerts/Notifications
- All-Employee Access
- Application Management
- Approval Process Control
- Approval Workflow
- Artificial Intelligence
- Assignment Management
- Assignments and Tasks
- Attachments/Screencasts
- Audit Trail
- Authentication
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Backlog Management
- Bar Chart
- Branding
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- Calendar Management
- Call Scripting
- Campaign Management
- Campaign Scheduling
- Campaign Tracking
- Capacity Management
- Change Management
- Charting
- Chat/Messaging
- Checklists
- Cloud Computing
- Co-Browsing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Communications Strategy Development
- Community Forums
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contextual Engagement
- Contextual Response Generation
- Continuous Delivery
- Conversation Archiving
- Create Content
- Cross-system Integration
- Customer Database
- Customer Interaction Automation
- Customer Profiles
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Reports
- Customization
- Dashboard
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Decision Making
- Deployment Management
- Document Management
- Document Processing
- Drag & Drop
- Due Date Tracking
- Email Alerts
- Email Marketing
- Email Tracking
- Email to Case
- Employee Database
- Employee Management
- Employee Scheduling
- Escalation Handling
- Feedback Collection
- File Sharing
- Filtering
- For Developers
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Game Development
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- HR Management
- Help Desk
- Idea Collection
- Idea Management
- Ideation
- Inbound Identification
- Incident Management
- Independent Decision Making
- Integrated Development Environment
- Integrations
- Intelligent Routing
- Internal Discussion
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base
- Knowledge Base Utilization
- Lead Development
- Live Chat
- Log Collection
- Macros
- Marketing Automation
- Marketing Calendar
- Media Planning
- Mentions
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile App
- Mobile Development
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Coverage
- Multi-Channel Marketing
- Multi-step Planning
- Multilingual Support
- Multiple Projects
- Natural Language Interaction
- Notes
- Notifications
- Omnichannel
- Online Time Clock
- Open Listening
- Percent-Complete Tracking
- Performance Tracking
- Personalization
- Phone
- Physical Media
- Planning Tools
- Portfolio Management
- Predictive Analytics
- Prioritization
- Priority Case Alerts
- Private Dashboards
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Process Change Tracking
- Process Management
- Process Modeling & Designing
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recurring Issues
- Recurring Tasks
- Regulatory Compliance
- Release Management
- Release Planning
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Resource Allocation
- Resource Management
- Resource Scheduling
- Risk Management
- Roadmapping
- Rules-Based Workflow
- Scheduling
- Screen Sharing
- Seamless Escalation
- Search/Filter
- Searchable Articles
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Page View
- Social
- Social Media Integration
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Supporting Documents
- Supports Scrum
- Surveys
- Surveys & Feedback
- Tagging
- Tagging System
- Targeted Emails
- Task Editing
- Task Execution
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Team Inbox
- Team Management
- Templates
- Text
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
- Transcripts
- Trend Analysis
- Trends
- Two-Way Communication
- User, Role, and Access Management
- Visitor Activity
- Voice
- Workflow
- Workflow Optimization
- Workflows
Integrations
- Total integrations45
- Airtable
- Asana
- Axonator
- Azure DevOps Server
- Balsamiq
- BigPicture
- Bitbucket
- Bitrix24
- Calendly
- Chargebee
- Checklist for Jira
- Claris FileMaker
- ClickUp
- Clockify
- CloudTalk
- Confluence
- ConnectWise PSA
- Didit
- Dovico
- Figma
- Freshcaller
- Freshchat
- GitHub
- GitLab
- Gliffy
- Google Drive
- Google Workspace
- Harvest
- Hubstaff
- Intuit Mailchimp Email Marketing
- JIRA Service Management
- Jenkins
- Jira
- Jotform
- Linear
- Lucidchart
- Microsoft 365
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI Connector for Jira
- Microsoft Teams
- MightyCall
- Miro
- OKR Board for Jira & Confluence
- Okta
- OpsGenie
- PDQ Deploy & Inventory
- Planhat
- Rovo
- STORIS
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ScriptRunner for Jira
- Shopify
- Slack
- SparkTG VCC
- SurveySparrow
- Tempo Timesheets
- TestRail
- Textline
- Tidy
- Trello
- Trustpilot
- Twilio
- Unicommerce
- ValueOps
- Weekdone
- WordPress
- Xray
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- Zoho CRM
- Zoho Mail
- Zoom Workplace
- draw.io
- monday AI Work Platform
- monday CRM
- Total integrations40
- Airtable
- Asana
- Axonator
- Azure DevOps Server
- Balsamiq
- BigPicture
- Bitbucket
- Bitrix24
- Calendly
- Chargebee
- Checklist for Jira
- Claris FileMaker
- ClickUp
- Clockify
- CloudTalk
- Confluence
- ConnectWise PSA
- Didit
- Dovico
- Figma
- Freshcaller
- Freshchat
- GitHub
- GitLab
- Gliffy
- Google Drive
- Google Workspace
- Harvest
- Hubstaff
- Intuit Mailchimp Email Marketing
- JIRA Service Management
- Jenkins
- Jira
- Jotform
- Linear
- Lucidchart
- Microsoft 365
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI Connector for Jira
- Microsoft Teams
- MightyCall
- Miro
- OKR Board for Jira & Confluence
- Okta
- OpsGenie
- PDQ Deploy & Inventory
- Planhat
- Rovo
- STORIS
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ScriptRunner for Jira
- Shopify
- Slack
- SparkTG VCC
- SurveySparrow
- Tempo Timesheets
- TestRail
- Textline
- Tidy
- Trello
- Trustpilot
- Twilio
- Unicommerce
- ValueOps
- Weekdone
- WordPress
- Xray
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- Zoho CRM
- Zoho Mail
- Zoom Workplace
- draw.io
- monday AI Work Platform
- monday CRM
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