GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Jira vs Issuetrak Comparison (2026)
Add to Compare
Compare similar apps
Asana
4.5
monday AI Work Platform
4.6
Trello
4.5
Good recommendations?
Overview
Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.
Free yourself from tracking your company's issues across spreadsheets and email. Issuetrak allows you to manage everything, from issue creation to resolution to reporting. With multiple hosting options and customized pricing, there's no better time to get on 'trak.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
15.5K
5
4
3
2
1
8.5K
5.5K
1.1K
148
67
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this app4.6
205
5
4
3
2
1
134
57
13
1
0
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this appPros
“The way we use Jira is primarily for campaign builds: building websites for refresh tasks, email sequences, changing paid search stuff or the occasional client journey diagram.”
ET
Edward T.
Founder and Marketing Strategist
“What I like most about Jira is that it is a very useful and structured tool for organizing team tasks, managing requests coming from different departments, and keeping track of the progress of each activity.”
CR
Carmine R.
Software developer
“For the Agile teams it is the best tool to use as it offers backlog management feature and sprint planning also I can customize the workflow which suits me and my team.”
JP
Jonathan P.
Digital Content Specialist
Pros
“Having reactive drop boxes in Issue Templates would be helpful to example when I select subtype 1 it would filter what is presented by subtype 2. ”
PK
Patrick K.
Sr Systems Administrator
“You system does not cover all our needs but with you outstanding support team we have been able to provide our internal customers with a clean experience.”
JC
John C.
RMA Manager
“Issuetrak is a flexible product, we can make the forms custom to what our business needs. ”
DB
Denise B.
Director of Credit and Customer Service
Cons
“For new users, the platform can seem crowded with many menus, boards, filters, projects, and configuration options, so it takes some time to understand where to look and how to navigate efficiently.”
CR
Carmine R.
Software developer
“Some admin tasks feel more complicated than they should be, and the system can slow down if you’re working with big projects or lots of dashboard widgets. While the interface offers a lot, it can seem crowded at times, which can make it tougher for new or less technical team members to get started.”
Hadi B.
Product Coordinator
“I also remember encountering situations between 2023 and 2025 where I did not receive expected email notifications, and because of keyword-related rules, some tickets were missed. While these issues were not frequent, they could occasionally affect workflow efficiency.”
Komal G.
Process Associate
Cons
“Not a fan of how the service handles email updates to tickets and I wish it were more clear who is able to receive updates for tickets.”
JB
Josie B.
IT Support Technician
“I have some minor gripes with the app, but it mostly works very well for what i need. When I select a user, if the name isn't highlighted, it won't work, that's kind of annoying.”
DF
Daniel F.
Information Technology Support Technician
“Some UI menus can be blocky and not as modern looking as other menus.”
NG
Noah G.
IT Manager
- Vendor responds to reviews
- Last review3 days ago
- Vendor responds to reviews
- Last review7 months ago
Key features
- Total features180
- @mentions
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Appointment Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Autoresponders
- Backlog Management
- Bar Chart
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- Calendar Management
- Calendar/Reminder System
- Call Center Management
- Campaign Management
- Campaign Scheduling
- Campaign Tracking
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commercial Properties
- Communication Management
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Continuous Delivery
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Document Management
- Document Storage
- Drag & Drop
- Due Date Tracking
- Email Alerts
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- File Management
- File Sharing
- Filtering
- Fixed Asset Management
- For Developers
- For IT Project Management
- For Nonprofits
- For Schools
- For Small Businesses
- Forecasting
- Forms Automation
- Forms Management
- Full Text Search
- Game Development
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- HR Management
- Help Desk Management
- Historical Reporting
- IT Asset Management
- Idea Collection
- Idea Management
- Ideation
- Inbox Management
- Incident Management
- Integrated Development Environment
- Interaction Tracking
- Internal Chat Integration
- Inventory Control
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Learning Management
- Live Chat
- Log Collection
- Macros/Templated Responses
- Maintenance Management
- Marketing Automation
- Marketing Calendar
- Materials Management
- Media Planning
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile App
- Mobile Development
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multiple Projects
- Onboarding
- Online Time Clock
- Parts Management
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Planning Tools
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Preventive Maintenance
- Prioritization
- Private Dashboards
- Problem Management
- Process Change Tracking
- Process Management
- Process Modeling & Designing
- Procurement Management
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recurring Issues
- Recurring Tasks
- Release Management
- Release Planning
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Requisition Management
- Resource Allocation
- Resource Management
- Resource Scheduling
- Rich Text Editor
- Risk Management
- Roadmapping
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Page View
- Single Sign On
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Team Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
- Training Management
- Usage Tracking/Analytics
- User Management
- Vendor Management
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Work Order Management
- Workflow Automation
- Workflow Management
- Total features175
- @mentions
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Appointment Management
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Autoresponders
- Backlog Management
- Bar Chart
- Barcode/Ticket Scanning
- Billing & Invoicing
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- Calendar Management
- Calendar/Reminder System
- Call Center Management
- Campaign Management
- Campaign Scheduling
- Campaign Tracking
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commercial Properties
- Communication Management
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Continuous Delivery
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Document Management
- Document Storage
- Drag & Drop
- Due Date Tracking
- Email Alerts
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- File Management
- File Sharing
- Filtering
- Fixed Asset Management
- For Developers
- For IT Project Management
- For Nonprofits
- For Schools
- For Small Businesses
- Forecasting
- Forms Automation
- Forms Management
- Full Text Search
- Game Development
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- HR Management
- Help Desk Management
- Historical Reporting
- IT Asset Management
- Idea Collection
- Idea Management
- Ideation
- Inbox Management
- Incident Management
- Integrated Development Environment
- Interaction Tracking
- Internal Chat Integration
- Inventory Control
- Inventory Management
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Learning Management
- Live Chat
- Log Collection
- Macros/Templated Responses
- Maintenance Management
- Marketing Automation
- Marketing Calendar
- Materials Management
- Media Planning
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile App
- Mobile Development
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multiple Projects
- Onboarding
- Online Time Clock
- Parts Management
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Planning Tools
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Preventive Maintenance
- Prioritization
- Private Dashboards
- Problem Management
- Process Change Tracking
- Process Management
- Process Modeling & Designing
- Procurement Management
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recurring Issues
- Recurring Tasks
- Release Management
- Release Planning
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Requisition Management
- Resource Allocation
- Resource Management
- Resource Scheduling
- Rich Text Editor
- Risk Management
- Roadmapping
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Page View
- Single Sign On
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Team Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
- Training Management
- Usage Tracking/Analytics
- User Management
- Vendor Management
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Work Order Management
- Workflow Automation
- Workflow Management
Integrations
- Total integrations48
- Azure DevOps Server
- Balsamiq
- BigPicture
- Bitbucket
- Checklist for Jira
- Clockify
- Confluence
- ConnectWise PSA
- Didit
- Dovico
- Figma
- GitHub
- GitLab
- Gliffy
- Gmail
- Google Analytics 360
- Google Drive
- Google Sheets
- Google Workspace
- Harvest
- Hubstaff
- JIRA Service Management
- Jenkins
- Lucidchart
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Power BI Connector for Jira
- Microsoft Teams
- Miro
- OKR Board for Jira & Confluence
- Okta
- OpsGenie
- Rovo
- Salesforce Sales Cloud
- ScriptRunner for Jira
- SendGrid
- ServiceNow
- Slack
- Structure PPM
- Tempo Timesheets
- TestRail
- Trello
- ValueOps
- Weekdone
- Xray
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io
- monday AI Work Platform
- Total integrations10
- Azure DevOps Server
- Balsamiq
- BigPicture
- Bitbucket
- Checklist for Jira
- Clockify
- Confluence
- ConnectWise PSA
- Didit
- Dovico
- Figma
- GitHub
- GitLab
- Gliffy
- Gmail
- Google Analytics 360
- Google Drive
- Google Sheets
- Google Workspace
- Harvest
- Hubstaff
- JIRA Service Management
- Jenkins
- Lucidchart
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Power BI Connector for Jira
- Microsoft Teams
- Miro
- OKR Board for Jira & Confluence
- Okta
- OpsGenie
- Rovo
- Salesforce Sales Cloud
- ScriptRunner for Jira
- SendGrid
- ServiceNow
- Slack
- Structure PPM
- Tempo Timesheets
- TestRail
- Trello
- ValueOps
- Weekdone
- Xray
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io
- monday AI Work Platform
Alternatives
Explore similar apps
