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Jira vs IT Glue Comparison (2026)
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Good recommendations?
Overview
Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.
IT Glue is an intelligent Document Management solution designed to help IT teams automate, consolidate and integrate all their critical IT information. Everything you need at your fingertips, with a single source of truth for SOPs, licenses, how-to guides, assets, passwords, vendors and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
15.5K
5
4
3
2
1
8.5K
5.5K
1.1K
148
67
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this app4.6
342
5
4
3
2
1
234
98
9
0
1
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this appPros
“The way we use Jira is primarily for campaign builds: building websites for refresh tasks, email sequences, changing paid search stuff or the occasional client journey diagram.”
ET
Edward T.
Founder and Marketing Strategist
“What I like most about Jira is that it is a very useful and structured tool for organizing team tasks, managing requests coming from different departments, and keeping track of the progress of each activity.”
CR
Carmine R.
Software developer
“For the Agile teams it is the best tool to use as it offers backlog management feature and sprint planning also I can customize the workflow which suits me and my team.”
JP
Jonathan P.
Digital Content Specialist
Pros
“Its password management and sharing features are especially valuable, offering secure credential storage with host-proof encryption and controlled access across teams and clients.”
JS
Jorge S.
IT Systems Analyst
“The platform improves collaboration by giving technicians fast access to standardized documentation, SOPs, configurations, and client information in one place.”
JS
Jorge S.
IT Systems Analyst
“It helps keep passwords, notes, procedures, and client details organized so the team is not digging through random places for information.”
BA
Bobby A.
Technical Support
Cons
“For new users, the platform can seem crowded with many menus, boards, filters, projects, and configuration options, so it takes some time to understand where to look and how to navigate efficiently.”
CR
Carmine R.
Software developer
“Some admin tasks feel more complicated than they should be, and the system can slow down if you’re working with big projects or lots of dashboard widgets. While the interface offers a lot, it can seem crowded at times, which can make it tougher for new or less technical team members to get started.”
Hadi B.
Product Coordinator
“I also remember encountering situations between 2023 and 2025 where I did not receive expected email notifications, and because of keyword-related rules, some tickets were missed. While these issues were not frequent, they could occasionally affect workflow efficiency.”
Komal G.
Process Associate
Cons
“A few things: when searching, you cannot tap enter after your search term or an annoying context menu opens that can only be cancelled by pressing escape.”
MD
Matt D.
Support Desk Manager
“The search function can sometimes feel inconsistent, especially when trying to locate older or very specific records.”
DR
Denuka R.
Operations Manager
“The initial time to get going was definitely a lot in our case since we had just a long history of half-hearted documentation and a lot of stale data everywhere.”
SS
Sukhjit S.
System Administrator
- Vendor responds to reviews
- Last review4 days ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features180
- @mentions
- API
- Access Controls/Permissions
- Accounting
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Backlog Management
- Backup and Recovery
- Bar Chart
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- CRM
- Calendar Management
- Campaign Management
- Campaign Scheduling
- Campaign Tracking
- Capacity Management
- Catalog Management
- Change Management
- Change Tracking
- Charting
- Checklists
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Continuous Delivery
- Contract/License Management
- Credential Management
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Document Automation
- Document Capture
- Document Generation
- Document Management
- Document Review
- Document Storage
- Documentation Management
- Drag & Drop
- Due Date Tracking
- Email Alerts
- Email Marketing
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Encrypted Password Storage
- Event Logs
- File Management
- File Sharing
- Filtering
- For Developers
- For IT Project Management
- For the IT sector
- Forecasting
- Forms Automation
- Forms Management
- Full Text Search
- Game Development
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- HR Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Idea Collection
- Idea Management
- Ideation
- Incident Management
- Integrated Development Environment
- Inventory Management
- Inventory Tracking
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Log Collection
- Marketing Automation
- Marketing Calendar
- Media Planning
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile App
- Mobile Development
- Monitoring
- Multi-Channel Marketing
- Multiple Projects
- Offline Access
- Onboarding
- Online Time Clock
- Password Management
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Planning Tools
- Policy Management
- Portfolio Management
- Predictive Analytics
- Prioritization
- Private Dashboards
- Process Change Tracking
- Process Management
- Process Modeling & Designing
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recurring Issues
- Recurring Tasks
- Relationship Mapping
- Release Management
- Release Planning
- Reminders
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Resource Allocation
- Resource Management
- Resource Scheduling
- Risk Management
- Roadmapping
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduling
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Page View
- Single Sign On
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Team Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
- User Management
- Version Control
- Workflow Automation
- Workflow Management
- Total features92
- @mentions
- API
- Access Controls/Permissions
- Accounting
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Backlog Management
- Backup and Recovery
- Bar Chart
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- CRM
- Calendar Management
- Campaign Management
- Campaign Scheduling
- Campaign Tracking
- Capacity Management
- Catalog Management
- Change Management
- Change Tracking
- Charting
- Checklists
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Continuous Delivery
- Contract/License Management
- Credential Management
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Document Automation
- Document Capture
- Document Generation
- Document Management
- Document Review
- Document Storage
- Documentation Management
- Drag & Drop
- Due Date Tracking
- Email Alerts
- Email Marketing
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Encrypted Password Storage
- Event Logs
- File Management
- File Sharing
- Filtering
- For Developers
- For IT Project Management
- For the IT sector
- Forecasting
- Forms Automation
- Forms Management
- Full Text Search
- Game Development
- Gantt/Timeline View
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- HR Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Idea Collection
- Idea Management
- Ideation
- Incident Management
- Integrated Development Environment
- Inventory Management
- Inventory Tracking
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Log Collection
- Marketing Automation
- Marketing Calendar
- Media Planning
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile App
- Mobile Development
- Monitoring
- Multi-Channel Marketing
- Multiple Projects
- Offline Access
- Onboarding
- Online Time Clock
- Password Management
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Planning Tools
- Policy Management
- Portfolio Management
- Predictive Analytics
- Prioritization
- Private Dashboards
- Process Change Tracking
- Process Management
- Process Modeling & Designing
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recurring Issues
- Recurring Tasks
- Relationship Mapping
- Release Management
- Release Planning
- Reminders
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Resource Allocation
- Resource Management
- Resource Scheduling
- Risk Management
- Roadmapping
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduling
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Page View
- Single Sign On
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Team Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
- User Management
- Version Control
- Workflow Automation
- Workflow Management
Integrations
- Total integrations48
- Addigy
- Autotask PSA
- Auvik
- Azure DevOps Server
- Backupify
- Balsamiq
- Barracuda RMM
- BigPicture
- Bitbucket
- BrightGauge
- BullPhish ID
- Checklist for Jira
- Cisco Meraki
- Clockify
- CloudRadial
- Confluence
- ConnectWise Automate
- ConnectWise Cybersecurity Management
- ConnectWise PSA
- Crewhu
- Cytracom
- Dark Web ID
- Datto RMM
- Datto SaaS Defense
- DeskDirector
- Didit
- Domotz
- Dovico
- Figma
- GitHub
- GitLab
- Gliffy
- Gmail
- Google Drive
- Google Sheets
- Google Workspace
- HaloPSA
- Harvest
- Hubstaff
- JIRA Service Management
- Jamf Pro
- Jenkins
- Kaseya BMS
- Kaseya VSA
- Kaseya Vorex
- Liongard
- LogMeIn
- LogMeIn Central
- LogicMonitor
- Lucidchart
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI Connector for Jira
- Microsoft Teams
- Miro
- N-central
- N-sight RMM
- NinjaOne
- OKR Board for Jira & Confluence
- OpsGenie
- Pulseway
- QGuard
- Remote Monitoring and Management
- Rovo
- Salesforce Sales Cloud
- ScalePad Backup Radar
- ScalePad Lifecycle Manager
- ScriptRunner for Jira
- ServiceNow
- Slack
- Spanning
- Structure PPM
- Syncro
- Tempo Timesheets
- TestRail
- ThreatLocker
- Trello
- Unitrends Backup
- Unitrends MSP
- ValueOps
- Weekdone
- Xray
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io
- monday AI Work Platform
- Total integrations49
- Addigy
- Autotask PSA
- Auvik
- Azure DevOps Server
- Backupify
- Balsamiq
- Barracuda RMM
- BigPicture
- Bitbucket
- BrightGauge
- BullPhish ID
- Checklist for Jira
- Cisco Meraki
- Clockify
- CloudRadial
- Confluence
- ConnectWise Automate
- ConnectWise Cybersecurity Management
- ConnectWise PSA
- Crewhu
- Cytracom
- Dark Web ID
- Datto RMM
- Datto SaaS Defense
- DeskDirector
- Didit
- Domotz
- Dovico
- Figma
- GitHub
- GitLab
- Gliffy
- Gmail
- Google Drive
- Google Sheets
- Google Workspace
- HaloPSA
- Harvest
- Hubstaff
- JIRA Service Management
- Jamf Pro
- Jenkins
- Kaseya BMS
- Kaseya VSA
- Kaseya Vorex
- Liongard
- LogMeIn
- LogMeIn Central
- LogicMonitor
- Lucidchart
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI Connector for Jira
- Microsoft Teams
- Miro
- N-central
- N-sight RMM
- NinjaOne
- OKR Board for Jira & Confluence
- OpsGenie
- Pulseway
- QGuard
- Remote Monitoring and Management
- Rovo
- Salesforce Sales Cloud
- ScalePad Backup Radar
- ScalePad Lifecycle Manager
- ScriptRunner for Jira
- ServiceNow
- Slack
- Spanning
- Structure PPM
- Syncro
- Tempo Timesheets
- TestRail
- ThreatLocker
- Trello
- Unitrends Backup
- Unitrends MSP
- ValueOps
- Weekdone
- Xray
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io
- monday AI Work Platform
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