LandlordTracks Pricing, Features, Reviews & Comparison of Alternatives

Pros
Organization is awesome, except for it doesnt really alphabetize anything. I love the ability to be able to accept all types of payments. I do however think that they need to cater better to weekly tenants. A calendar next to each section would help so you can select the dates rather than try to figure them out and make sure the weekly payment is made

Cons
We need to discontinue using Landlord Tracks fix for overpayment credits. It looks good initially, but reports are messed up. So in the future if someone overpays, do this: 1. Accept payment, but apply to 2 different invoices. You may need to create a new invoice for the next time period. Example: Tenant A wants to pay $200 cash, but only owes $180. Invoice 1: Receive $180.00 Invoice 2: Receive $20.00 2. Make sure of the amount owed, especially with credit card payments, prior to receiving payment.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Its easy to use for just about any employee. It isnt extremely complex like Yardi. Organizes all my tenants fairly well has a lot of features for quick easy access.

Cons
Nothing is ever in alphetical order. When one company rents multiple rooms it doesnt give you the option to just log all of the rooms under one account so you cannot print a statement unless you go to each room individually instead of under the client. Under invoices, it never archives the paid invoices, so you have to hunt through paid and unpaid. When you click status it doesnt organize them in any sort of fashion, just all over the place.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Organizational Features Dashboard Calendar Payment Center Customer Service Support Being able to access the information it holds from any computer

Cons
It would be neat if the app had all of the functionality that actually logging in the software does. For night and weekend purposes... since we are open and running 24 hours! Looking forward... a (not so necessary) option: If there were a maintenance request, it would be helpful if the tenant could log in to their portal and submit.

Rating breakdown

Likelihood to recommend: 6/10

Pros
The human beings that answer the phone on the Help Desk. Aaron, Mark & Mark's replacement are excellent to liaise with. Great system if you are just managing your own properties and not using for a property management company.

Cons
The licensing fees are comparative to competitors, however the features & functionality, system "up"time & ease of user adoption and followup from help desk requests are a lot to be desired. 1. I do a lot of work in the system outside of normal business hours. The system seems to always be periodically "down" from approx 9pm CST or at least this is the time frame when I have most issues. Does the system "time out" in the background if so when? as there is no message received stipulating this fact. I have to log in multiple times to clear error messages. 2. Help desk requests that have been escalated, there is rarely any followup by Landlord Tracks to ensure users issue has been resolved. I have had to call back in on all occasions except once. To date there is still an issue outstanding by approx 2 weeks with no followup 3. Online help need massive updating with "use case scenarios" 4. Release notes should be incorporated in the help area of the system, the client should not have to log into social media for this information 5. More regression testing is needed before releasing new versions 6. There is not a clear delineation at the sales pitch to advise that an independent accounting program is strongly advised if you are a managing company 7. As a company I am sure you have been in business for years, but the perception so far seems as though you are a new player in the market

Rating breakdown

Likelihood to recommend: 4/10

Rating breakdown