LandlordTracks Pricing, Features, Reviews & Alternatives

LandlordTracks

Property management software for landlords

4.16/5 (50 reviews)

LandlordTracks overview

What is LandlordTracks?

LandlordTracks is a cloud-based property management system designed for use with with residential and commercial properties, by real estate professionals, private investment groups, and landlords. With support for more than 170 currencies and multiple date and time formats, LandlordTracks is suitable for use in over 40 countries worldwide.

LandlordTracks gives tenants the ability to pay their rent online through the secure payment gateway in the tenant portal. Payments by credit card or bank transfer can be accepted online, and rent payments can be directed into different owners’ bank accounts. Users are automatically notified by email when payments are made, and integration with the in-built accounting suite generates real-time updates .The accounting suite automates various operations such as tenant invoicing, rent payments, late fee invoicing, and rent increases, as well as tools for double entry accounting, direct deposits, partial payment tracking, bank reconciliation, recurring transactions, and more.

LandlordTracks allows prospective tenants to submit rental applications online, and offers users real-time applicant screening, with three report types including background and credit checks. Users can also set and collect application fees from tenants, or allow applications to be submitted free of charge. Current tenants can also submit maintenance requests, and vendors, owners, and tenants can all submit work orders with attached documents and photos. All parties involved are automatically emailed when a work order is updated, and users can customize work order statuses.

LandlordTracks also includes native Android and iOS mobile apps which allow users to access data while on the move, as well as send messages, create work orders, upload photos, view payments, and more.
landlordtracks.com

Pricing

Starting from
$15/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

English
LandlordTracks screenshot: LandlordTracks allows users to manage both commercial and residential propertiesLandlordTracks screenshot: Native Android and iOS apps allow users to access LandlordTracks from wherever they areLandlordTracks screenshot: LandlordTracks includes a customizable website, with portals for owners, vendors, and tenantsLandlordTracks screenshot: Tenants can pay their rent online through LandlordTracks' tenant portalLandlordTracks screenshot: Users can manage any number of properties with LandlordTracksLandlordTracks screenshot: LandlordTracks can be used to list properties on rental listing websites, with full property details and attached photographsLandlordTracks screenshot: Users can track tenants with LandlordTracks, and carry out background checks on prospective tenantsLandlordTracks screenshot: LandlordTracks enables tenants, owners, and vendors to submit work orders for maintenance or repairsLandlordTracks screenshot: Work orders created with LandlordTracks can be printed out or distributed by email
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LandlordTracks user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  3.9
  3.9
  4.4
Jared H.

Professional, Effective, Resourceful, Low Maintenance Property Management

Used daily for 6-12 months
Reviewed 2019-12-10
Review Source: Capterra

My business went from startup to professional overnight. It's systems have decreased employee cost in time and compensation. My employees are empowered to do more now. We can do more with less people. The store front for my tenants and landlords has given them confidence in me and my abilities. For all that are involved we are having a great time using it and growing our business!

Pros
The ability to turn my business into a professional, effective, resourceful, and low maintenance company. The admin time is so short. The user interface is incredible. The end consumer loves what they are seeing and it helps to retain my clients. The user guide has made it so easy to understand what I need to do without having to call the help desk and ask questions. The Help desk has been wonderful when I have called a few times during set up, however the user guide has been amazing. I love how I can have multiple income streams managed with the software. Whether short term or long term rentals you can manage both effectively here. The integration of the marketing is awesome. I click publish and it goes to websites that are the most popular where tenants are and I get quick results on tenants. The integrated background check features. This makes it simple and easy to find out information to make an educated decision on potential tenants. The background office and document storage prepares me for my accountant and my attorney in case of mishap or for taxes. The whole system is incredible. I am so glad I chose this software system.

Cons
I haven't found any cons up to this point in using the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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VICTORIA C.

Some things are annoying

Used daily for 2+ years
Reviewed 2017-08-18
Review Source: Capterra

Organization of tenants

Pros
Organization is awesome, except for it doesnt really alphabetize anything. I love the ability to be able to accept all types of payments. I do however think that they need to cater better to weekly tenants. A calendar next to each section would help so you can select the dates rather than try to figure them out and make sure the weekly payment is made

Cons
We need to discontinue using Landlord Tracks fix for overpayment credits. It looks good initially, but reports are messed up. So in the future if someone overpays, do this: 1. Accept payment, but apply to 2 different invoices. You may need to create a new invoice for the next time period. Example: Tenant A wants to pay $200 cash, but only owes $180. Invoice 1: Receive $180.00 Invoice 2: Receive $20.00 2. Make sure of the amount owed, especially with credit card payments, prior to receiving payment.

Response from LandlordTracks


Hi Victoria, We'd love to visit with you about the way you are handling the credits. The way you are doing it doesn't sound correct and is likely why your reports don't give you the numbers you want. The software has a good way of handling the situation you referenced when a tenant over pays the $200, but only owed $180. If done properly the reports will be accurate. The system can automatically issue a credit to the tenant for the $20 to be applied down the road if you want. Give our support team a call at 1-800-769-6373 and we'll show you how to do it. We'll also try to reach you on the phone. Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Karolyn S.

Double edge sword

Used weekly for 1-2 years
Reviewed 2018-04-04
Review Source: Capterra

Enough use to of the system to realize that it is not suitable for my business.

Pros
The human beings that answer the phone on the Help Desk. Aaron, Mark & Mark's replacement are excellent to liaise with. Great system if you are just managing your own properties and not using for a property management company.

Cons
The licensing fees are comparative to competitors, however the features & functionality, system "up"time & ease of user adoption and followup from help desk requests are a lot to be desired. 1. I do a lot of work in the system outside of normal business hours. The system seems to always be periodically "down" from approx 9pm CST or at least this is the time frame when I have most issues. Does the system "time out" in the background if so when? as there is no message received stipulating this fact. I have to log in multiple times to clear error messages. 2. Help desk requests that have been escalated, there is rarely any followup by Landlord Tracks to ensure users issue has been resolved. I have had to call back in on all occasions except once. To date there is still an issue outstanding by approx 2 weeks with no followup 3. Online help need massive updating with "use case scenarios" 4. Release notes should be incorporated in the help area of the system, the client should not have to log into social media for this information 5. More regression testing is needed before releasing new versions 6. There is not a clear delineation at the sales pitch to advise that an independent accounting program is strongly advised if you are a managing company 7. As a company I am sure you have been in business for years, but the perception so far seems as though you are a new player in the market

Response from LandlordTracks


Karolyn, Thank you for your review. We left you a couple voicemails and an email last week to help you resolve your concerns. We take our customer support serious, as you have experienced, and want to do all we can to help you have a great experience. With replicated servers and industry standard fail over policies we are happy to report the servers have been up 100% of the time for 9 years now. In 2017 we had 3 reports of slowness similar to what you have outlined and they turned out to be a problem with the customers Internet provider, and local environment at their home/office. Our support team will be happy to do all we can to help you resolve any slowness issues. We also reviewed your phone logs, emails, and open tickets and we show all your requests were handled within 24hours. We aim to have the best customer service, so, please reach back out to us at 1.800.769.6373 if you have something you need help with. Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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AJ D.

The Best Property Management Software

Used weekly for 2+ years
Reviewed 2019-01-26
Review Source: Capterra

This is the only Property Management platform that can micro-manage government subsidized rent payments which includes the government portion rent payment and the tenant portion of rent payment. No other property management software has the capabilities that landlordtracks has.

Pros
After reviewing over ten property management software programs that were cloud-based this program was by far number one because of its ability to manage government subsidized housing. In out mNy years of experience there is no other property management software that has the capabilities as landlordtracks in managing any type of residential government subsidized housing and regular self paying residential tenants. We appreciate and thank its creators. They understand the true intricacies a property management.

Cons
We wish the platform would offer a few more different types of auto-daily notices to the more difficult Tenants that have a history of paying late. Other than that we wouldn't change a thing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Victoria c.

Landlord tracks, you are so great!

Used daily for 2+ years
Reviewed 2018-03-29
Review Source: Capterra

Pros
We love landlord tracks. They are over there and their customer service is the greatest! They make changes when problems or issues arise with our system. This software is affordable and helps us keep track of our tenants every day. We love the dashboard and use it for everything. It organizes us in so many ways

Cons
Locks up sometimes, wish we could chat with other people in the team while using the software. Dashboard reminders are a little weird especially if you want something to show up every single week on the same exact day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LandlordTracks pricing

Starting from
$15/month
Pricing options
Free trial
Subscription
View Pricing Plans

Free trial available, no credit card required.

Pricing is based on the number of rental units.

Up to 10: $15 per month
Up to 25: $25 per month
Up to 50: $45 per month
Up to 100: $70 per month
Up to 200: $120 per month
Up to 300: $170 per month
Up to 400: $220 per month
Up to 600: $280 per month
Up to 800: $360 per month
1000 or more: $400 per month

LandlordTracks features

Alerts/Notifications
Billing & Invoicing
Contact Management
Document Management
Financial Management
Maintenance Management
Payment Processing
Portfolio Management
Tenant Tracking
Website Management

API (67 other apps)
Accounting (78 other apps)
Activity Dashboard (96 other apps)
Data Import/Export (66 other apps)
Document Storage (63 other apps)
Lead Management (67 other apps)
Reporting & Statistics (94 other apps)
Reporting/Analytics (70 other apps)
Search/Filter (63 other apps)
Third Party Integrations (66 other apps)

Additional information for LandlordTracks

Key features of LandlordTracks

  • Accept, record, and reconcile financial transactions
  • Add customized logos and colors to the interface
  • Add, store and access information pertaining to members
  • Add, view, and edit details for commercial, corporate, or hospitality properties that are available for sale or rent
  • Add, view, and edit details of all properties managed by an agency that are available for sale or rent
  • Alerts/notifications within the system
  • Allow customers to make a partial payment on an invoice and track remaining debt
  • Allows the calculation of fees for late rent payments
  • Assess and plan maintenance operations and updates to ensure longevity of physical assets
  • Automate customer payments on a predetermined schedule (monthly, quarterly, etc)
  • Centralized database to track details of properties (including lease, tenant, and owner information)
  • Check credit score of guests before confirming their booking
  • Check individuals' criminal, financial, and other records
  • Collect, upload, store, and share all documents in a centralized location making it easier for everyone involved to access information
  • Compare and match accounting/financial records with corresponding bank statements
  • Coordinate interactions with insurance providers
  • Create and manage monetary interactions between parties (i.e. bills and invoices)
  • Create risk-return profiles to compare initiatives so that all the projects align with strategic goals and deliver business value.
  • Create work orders and track their status to completion
  • Create, manage, and share multiple calendars
  • Dedicated portal for tenants to submit their query or interact with the property staff
  • For commercial leases
  • For residential leases
  • For residential properties
  • For retail leases
  • Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12)
  • Integrate with email such as Gmail, Outlook, Yahoo, etc.
  • Keep a track of vacant properties
  • Manage and handle various international currencies
  • Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments
  • Manage subgroups of members and their membership
  • Manage tenant related activities like room booking, rent processing, etc
  • Notices sent to individuals when a task, deadline, appointment, or activity is approaching
  • Payment webpage where clients can pay bills
  • Process by which a potential tenant applies for a new lease and management processes their application
  • Provide a comprehensive overview of organization's finances
  • Regulate who can view and use the system by setting permissions and issuing passwords
  • Schedule and manage the logistics of activities and other gatherings
  • Store and find contact information such as names, addresses, and social media accounts
  • Track tax-related transactions and ensure compliance
  • Website builder or integration with 3rd party site
View All Features

Benefits

Support for more than 170 currencies allows users to collect rent and make transactions in their native currencies.

Native Android and iOS mobile apps let users access data from anywhere, create work orders, and upload images from smartphones or tablets.

Online payment capabilities allow tenants to pay their rent and fees online via credit card or bank transfer, and support for multiple merchant accounts can be used to direct payments into different owners’ bank accounts.

Tenants can submit rental applications online, with the option to charge and collect application fees, and run real-time background and credit checks on applicants as part of the pre-approval process.

Work orders can be submitted by owners, vendors, and tenants, with automated reminders for upcoming due dates, customizable work order statuses, and email notifications of any updates.