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Property management software
LandlordTracks Pricing, Features, Reviews and Alternatives
LandlordTracks product overview
What is LandlordTracks?
LandlordTracks is a cloud-based software that helps property managers streamline their rental and leasing operations. Make your life easier with free online payments, integrated Accounting, and easy to use management tools. Start empowering your team today with the right software. Sign up today!
Key benefits of using LandlordTracks
Native Android and iOS mobile apps let users access data from anywhere, create work orders, and upload images from smartphones or tablets.
Online payment capabilities allow tenants to pay their rent and fees online via credit card or bank transfer, and support for multiple merchant accounts can be used to direct payments into different owners’ bank accounts.
Tenants can submit rental applications online, with the option to charge and collect application fees, and run real-time background and credit checks on applicants as part of the pre-approval process.
Work orders can be submitted by owners, vendors, and tenants, with automated reminders for upcoming due dates, customizable work order statuses, and email notifications of any updates.
Typical customers
Platforms supported
Support options
Training options
LandlordTracks pricing information
Value for money
4.3
/5
53
Starting from
39
Per month
Other
Pricing options
Value for money contenders
LandlordTracks features
Functionality
3.9
/5
53
Total features
91
4 categories
Most valued features by users
Functionality contenders
LandlordTracks users reviews
Overall Rating
4.2
/5
53
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.14/10
25
19
6
1
2
Marjorie K.
Overall rating contenders
Joy S.
Real Estate, self-employed
Used daily for 1-2 years
Review source
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[SENSITIVE CONTENT] has always been friendly and eager to help and calls me back with the same day. If I have an issue he is there and resolves it by the next day. I love the customer service and appreciate his helpfulness and always there to be assistance with any questions I have. So glad we are back...
We have used the software in the past and it has always been easy to use. We went to a different software to handle more properties but found it was very expensive and no customer service. We love [SENSITIVE CONTENT] he is always there to help and so glad we are back with Landlord tracks.
There were a few features that used to not work for us like having to go out of a screen to toggle back and forth. [SENSITIVE CONTENT] has resolved those issues and now it is even better than before because he has added more features that I use on a daily basis.
Valeria V.
Real Estate, self-employed
Used weekly for less than 6 months
Review source
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Amazing since day one. I am really glad that I took my time and researched property management software. There has been customer service support from the beginning so there was no enticement to persuade me to buy the software and then leave me on my own. Customer Service support [SENSITIVE CONTENT] has been great and readily available to provide training and to answer my questions. This has given me reassurance that I made the right decision in selecting this system.
I really like the entire system. It is very easy to use. Although it has a lot of features, it is user friendly, so you don't have to be an IT guru to use it. The system is a one stop shop for property management companies; even small businesses such as mine.
I am relatively new in using the system but so far, I haven't found anything that I don't like becuse it takes the worry out of structuring and mainting day to day tasks as a small property management company.
Karolyn S.
Real Estate, self-employed
Used weekly for 1-2 years
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Enough use to of the system to realize that it is not suitable for my business.
The human beings that answer the phone on the Help Desk. Aaron, Mark & Mark's replacement are excellent to liaise with. Great system if you are just managing your own properties and not using for a property management company.
The licensing fees are comparative to competitors, however the features & functionality, system "up"time & ease of user adoption and followup from help desk requests are a lot to be desired. 1. I do a lot of work in the system outside of normal business hours. The system seems to always be periodically "down" from approx 9pm CST or at least this is the time frame when I have most issues. Does the...
Karolyn, Thank you for your review. We left you a couple voicemails and an email last week to help you resolve your concerns. We take our customer support serious, as you have experienced, and want to do all we can to help you have a great experience. With replicated servers and industry standard fail over policies we are happy to report the servers have been up 100% of the time for 9 years now....
Laurie M.
Real Estate, 1-10 employees
Used daily for 2+ years
Review source
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We use the software for residential property management, once I was able to learn the program, it was just a matter of having features customized, which was provided within 1-3 days. You just have to ask.
After 6 years of using this software, my job keeps getting easier and faster as they continually update and upgrade features. After reading all the reviews, It seems like reviewers aren't taking the time to figure out the software. The support has been great and I usually send an email if there is a bug in the software, it's corrected usually that day or the next as long as I keep on top of answering my emails.
The general journal doesn't keep a running accurate total when properties are archived which I didn't realize until an audit. I compensate by keeping a copy of the journal with the reconciliations.
VICTORIA C.
Real Estate, 1-10 employees
Used daily for 2+ years
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Organization of tenants
Organization is awesome, except for it doesnt really alphabetize anything. I love the ability to be able to accept all types of payments. I do however think that they need to cater better to weekly tenants. A calendar next to each section would help so you can select the dates rather than try to figure them out and make sure the weekly payment is made
We need to discontinue using Landlord Tracks fix for overpayment credits. It looks good initially, but reports are messed up. So in the future if someone overpays, do this: 1. Accept payment, but apply to 2 different invoices. You may need to create a new invoice for the next time period. Example: Tenant A wants to pay $200 cash, but only owes $180. Invoice 1: Receive $180.00 Invoice 2: Receive $20.00 2. Make sure of the amount owed, especially with credit card payments, prior to receiving payment.
Hi Victoria, We'd love to visit with you about the way you are handling the credits. The way you are doing it doesn't sound correct and is likely why your reports don't give you the numbers you want. The software has a good way of handling the situation you referenced when a tenant over pays the $200, but only owed $180. If done properly the reports will be accurate. The system can automatically issue a credit to the tenant for the $20 to be applied down the road if you want. Give our support team a call at 1-800-769-6373 and we'll show you how to do it. We'll also try to reach you on the phone. Thank you!
LandlordTracks FAQs and common questions
Q. What type of pricing plans does LandlordTracks offer?
LandlordTracks has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of LandlordTracks?
LandlordTracks has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does LandlordTracks support?
LandlordTracks supports the following languages:
English
Q. Does LandlordTracks support mobile devices?
LandlordTracks supports the following devices:
Android, iPad, iPhone
Q. Does LandlordTracks offer an API?
Yes, LandlordTracks has an API available for use.
Q. What level of support does LandlordTracks offer?
LandlordTracks offers the following support options:
Chat, Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum
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