LandlordTracks Pricing, Features, Reviews & Comparison of Alternatives

LandlordTracks

Property management software for landlords

4.14/5 (49 reviews)

LandlordTracks overview

What is LandlordTracks?

LandlordTracks is a cloud-based property management system designed for use with with residential and commercial properties, by real estate professionals, private investment groups, and landlords. With support for more than 170 currencies and multiple date and time formats, LandlordTracks is suitable for use in over 40 countries worldwide.

LandlordTracks gives tenants the ability to pay their rent online through the secure payment gateway in the tenant portal. Payments by credit card or bank transfer can be accepted online, and rent payments can be directed into different owners’ bank accounts. Users are automatically notified by email when payments are made, and integration with the in-built accounting suite generates real-time updates .The accounting suite automates various operations such as tenant invoicing, rent payments, late fee invoicing, and rent increases, as well as tools for double entry accounting, direct deposits, partial payment tracking, bank reconciliation, recurring transactions, and more.

LandlordTracks allows prospective tenants to submit rental applications online, and offers users real-time applicant screening, with three report types including background and credit checks. Users can also set and collect application fees from tenants, or allow applications to be submitted free of charge. Current tenants can also submit maintenance requests, and vendors, owners, and tenants can all submit work orders with attached documents and photos. All parties involved are automatically emailed when a work order is updated, and users can customize work order statuses.

LandlordTracks also includes native Android and iOS mobile apps which allow users to access data while on the move, as well as send messages, create work orders, upload photos, view payments, and more.
landlordtracks.com

Pricing

Starting from
$15/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
LandlordTracks screenshot: LandlordTracks allows users to manage both commercial and residential propertiesLandlordTracks screenshot: Native Android and iOS apps allow users to access LandlordTracks from wherever they areLandlordTracks screenshot: LandlordTracks includes a customizable website, with portals for owners, vendors, and tenantsLandlordTracks screenshot: Tenants can pay their rent online through LandlordTracks' tenant portalLandlordTracks screenshot: Users can manage any number of properties with LandlordTracksLandlordTracks screenshot: LandlordTracks can be used to list properties on rental listing websites, with full property details and attached photographsLandlordTracks screenshot: Users can track tenants with LandlordTracks, and carry out background checks on prospective tenantsLandlordTracks screenshot: LandlordTracks enables tenants, owners, and vendors to submit work orders for maintenance or repairsLandlordTracks screenshot: Work orders created with LandlordTracks can be printed out or distributed by email

LandlordTracks reviews

Value for money
Features
Ease of use
Customer support
  4.3
  3.8
  3.8
  4.4
VICTORIA Chambers

Some things are annoying

Used daily for 2+ years
Reviewed 2017-08-18
Review Source: Capterra

Organization of tenants

Pros
Organization is awesome, except for it doesnt really alphabetize anything. I love the ability to be able to accept all types of payments. I do however think that they need to cater better to weekly tenants. A calendar next to each section would help so you can select the dates rather than try to figure them out and make sure the weekly payment is made

Cons
We need to discontinue using Landlord Tracks fix for overpayment credits. It looks good initially, but reports are messed up. So in the future if someone overpays, do this: 1. Accept payment, but apply to 2 different invoices. You may need to create a new invoice for the next time period. Example: Tenant A wants to pay $200 cash, but only owes $180. Invoice 1: Receive $180.00 Invoice 2: Receive $20.00 2. Make sure of the amount owed, especially with credit card payments, prior to receiving payment.

Response from LandlordTracks


Hi Victoria, We'd love to visit with you about the way you are handling the credits. The way you are doing it doesn't sound correct and is likely why your reports don't give you the numbers you want. The software has a good way of handling the situation you referenced when a tenant over pays the $200, but only owed $180. If done properly the reports will be accurate. The system can automatically issue a credit to the tenant for the $20 to be applied down the road if you want. Give our support team a call at 1-800-769-6373 and we'll show you how to do it. We'll also try to reach you on the phone. Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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VICTORIA STROM

Really like Landlord tracks over all the rest

Used daily for 2+ years
Reviewed 2017-08-08
Review Source: Capterra

total organization of tenants

Pros
Its easy to use for just about any employee. It isnt extremely complex like Yardi. Organizes all my tenants fairly well has a lot of features for quick easy access.

Cons
Nothing is ever in alphetical order. When one company rents multiple rooms it doesnt give you the option to just log all of the rooms under one account so you cannot print a statement unless you go to each room individually instead of under the client. Under invoices, it never archives the paid invoices, so you have to hunt through paid and unpaid. When you click status it doesnt organize them in any sort of fashion, just all over the place.

Response from LandlordTracks


Hi Victoria,
There is an option to organize your tenants to display them the way you are referring to. Give our tech support team a call at 1-800-769-6373 and we'll walk you through the various options.

Thanks!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Katie Mendez

LandLord Tracks from an Accounting point of view

Used daily for 6-12 months
Reviewed 2016-10-10
Review Source: Capterra

This is personally my first experience using a property management software. The customer service team has been absolutely exceptional as far as meeting our companies personal needs/wants to ensure we have the functionality needed to run our business each day. Training's from the customer service team have been most helpful if/when questions should arise. The software itself has been wonderful as far as meeting our organizational needs. From listing each property, photos, and details about each unit.--Definitely a pro when it comes to keeping 200+ properties in order! Excited to learn more about the software and excited to start implementing some of the features that it has to offer, as we grow.

Pros
Organizational Features Dashboard Calendar Payment Center Customer Service Support Being able to access the information it holds from any computer

Cons
It would be neat if the app had all of the functionality that actually logging in the software does. For night and weekend purposes... since we are open and running 24 hours! Looking forward... a (not so necessary) option: If there were a maintenance request, it would be helpful if the tenant could log in to their portal and submit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Karolyn Sullivan

Double edge sword

Used weekly for 1-2 years
Reviewed 2018-04-04
Review Source: Capterra

Enough use to of the system to realize that it is not suitable for my business.

Pros
The human beings that answer the phone on the Help Desk. Aaron, Mark & Mark's replacement are excellent to liaise with. Great system if you are just managing your own properties and not using for a property management company.

Cons
The licensing fees are comparative to competitors, however the features & functionality, system "up"time & ease of user adoption and followup from help desk requests are a lot to be desired. 1. I do a lot of work in the system outside of normal business hours. The system seems to always be periodically "down" from approx 9pm CST or at least this is the time frame when I have most issues. Does the system "time out" in the background if so when? as there is no message received stipulating this fact. I have to log in multiple times to clear error messages. 2. Help desk requests that have been escalated, there is rarely any followup by Landlord Tracks to ensure users issue has been resolved. I have had to call back in on all occasions except once. To date there is still an issue outstanding by approx 2 weeks with no followup 3. Online help need massive updating with "use case scenarios" 4. Release notes should be incorporated in the help area of the system, the client should not have to log into social media for this information 5. More regression testing is needed before releasing new versions 6. There is not a clear delineation at the sales pitch to advise that an independent accounting program is strongly advised if you are a managing company 7. As a company I am sure you have been in business for years, but the perception so far seems as though you are a new player in the market

Response from LandlordTracks


Karolyn, Thank you for your review. We left you a couple voicemails and an email last week to help you resolve your concerns. We take our customer support serious, as you have experienced, and want to do all we can to help you have a great experience. With replicated servers and industry standard fail over policies we are happy to report the servers have been up 100% of the time for 9 years now. In 2017 we had 3 reports of slowness similar to what you have outlined and they turned out to be a problem with the customers Internet provider, and local environment at their home/office. Our support team will be happy to do all we can to help you resolve any slowness issues. We also reviewed your phone logs, emails, and open tickets and we show all your requests were handled within 24hours. We aim to have the best customer service, so, please reach back out to us at 1.800.769.6373 if you have something you need help with. Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Jason Mifsud

Great piece of Software with great customer support - Need a few things though

Reviewed 2016-09-12
Review Source: Capterra

Software is great as far as features goes but needs some additional work in the manner that the accounting is handled. Not being able to make adjustments to exist paid invoices or the payments themselves create a bunch of extra work and strong working knowledge of the accounting system and have come across several bugs that have needed fixing after updates. The biggest issue is the screen loading/saving speeds when working on particular pages (tenants, properties, payments, etc) anywhere where you have large indexes of information. I have timed this at 22 seconds for a page to load and another 22 seconds to save changes on the tenants page. This is frustrating and extremely time consuming. I have worked with a a smaller number of items showing on the page but this is only good for the first 10 on the list, then you get into changing pages and its just ridiculous to have to skip 2 or 3 pages to get back to what you were working on when the page refreshed. Fix the speed and some of the accounting associations and this will be a stellar product. Thank you!

Response from LandlordTracks


Jason, Thank you for your review. We appreciate your feedback. You are able to make adjustments to payments and invoices after they are paid. If you go to "ACCOUNTING-->PAYMENTS" and click on the "Entry Number" link you will be able to adjust the payments, reassign them to a different GL account, etc. The page loading is difficult to narrow down because many people have different environment problems such as internet, routers, slow computers, etc. We were able to load those pages under your account. The tenants page loaded in 4.3 seconds. The Properties pages loaded in 4.57 seconds and the payments page loaded in 4.98 seconds. Each page had 100 records displayed. If it's taking you 20 seconds there is an environment problem we would like to help you out with. Please contact the support team and lets help you out. thanks!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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LandlordTracks pricing

Starting from
$15/month
Pricing options
Free trial
Subscription
View Pricing Plans

Free trial available, no credit card required.

Pricing is based on the number of rental units.

Up to 10: $15 per month
Up to 25: $25 per month
Up to 50: $45 per month
Up to 100: $70 per month
Up to 200: $120 per month
Up to 300: $170 per month
Up to 400: $220 per month
Up to 600: $280 per month
Up to 800: $360 per month
1000 or more: $400 per month

LandlordTracks features

Automatic Notifications
Electronic Payments
Email Notifications
Reminders
Work Order Management

API (35 other apps)
Accounting Management (40 other apps)
Activity Dashboard (53 other apps)
Activity Tracking (40 other apps)
Client Portal (34 other apps)
Contact Database (38 other apps)
Contact Management (42 other apps)
Document Management (34 other apps)
Document Storage (42 other apps)
Expense Tracking (33 other apps)
Reporting & Statistics (56 other apps)
Search Functionality (38 other apps)
Self Service Portal (35 other apps)
Task Management (34 other apps)
Template Management (35 other apps)

Additional information for LandlordTracks

Key features of LandlordTracks

  • Multi-currency
  • Online payments
  • Partial payment tracking
  • Work order management
  • Automated tenant reminders
  • Automated tenant invoicing
  • Automated late fee invoicing
  • Recurring transactions
  • Bank reconciliation
  • Insurance tracking
  • Background checks
  • Real-time screening reports
  • Email notification of work order updates
  • Mass email
  • Customizable website
  • Multiple date and time formats
  • Role-based user access permissions
  • Owner portal
  • Vendor portal
  • Tenant portal
  • Automated rent payments
  • Automated rent increases
  • Online rental applications
  • Pre-approval processes
  • Credit checks
  • Automated work order reminders
  • Picture uploads
  • Rental listing syndication
  • Online maintenance requests
  • Lease management
  • Document management
  • Communication logs
View All Features

Benefits

Support for more than 170 currencies allows users to collect rent and make transactions in their native currencies.

Native Android and iOS mobile apps let users access data from anywhere, create work orders, and upload images from smartphones or tablets.

Online payment capabilities allow tenants to pay their rent and fees online via credit card or bank transfer, and support for multiple merchant accounts can be used to direct payments into different owners’ bank accounts.

Tenants can submit rental applications online, with the option to charge and collect application fees, and run real-time background and credit checks on applicants as part of the pre-approval process.

Work orders can be submitted by owners, vendors, and tenants, with automated reminders for upcoming due dates, customizable work order statuses, and email notifications of any updates.