Rentec Direct Pricing, Features, Reviews & Comparison of Alternatives

Rentec Direct

Complete property management software solution.

4.65/5 (175 reviews)

Rentec Direct overview

What is Rentec Direct?

Rentec Direct is a web-based property management software for landlords, property managers and associations to help them manage properties. It offers users a complete property and general ledger accounting that helps in maintaining the bank, property and tenant records.

The solution offers a professional website wherein the users can publish the property vacancies along with pictures, property details and prices. The solution also lets users publish vacancies to Craigslist and other popular rental property websites. The online file management allows users to upload and share images, lease and other documents.

The tenant screening feature helps users to check criminal, financial and eviction reports of new tenants. The solution has an automatic ACH feature which largely helps associations to simplify the rent payments by eChecks or credit card.

The software gives users an unlimited access to US-based client support to help users easily resolve the software related issues. Rentec Direct focusses on data security and ensures two-factor authentication and other measures to ensure that user data remains safe.

Rentec provides its services to around 12,000 clients globally. The software is available for deployment on Windows and Mac operating systems as well as mobile devices.

Pricing

Starting from
$35/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Rentec Direct screenshot: The Summary Page greets you right when you log into the software and displays the  current occancy rate, your income and exenses, notifications, upcoming lease expirations, and past due notices. You'll also find news and system update announcements. Rentec Direct OverviewRentec Direct screenshot: The Properties Page gives you detailed information for each property and unit. You can manage property profiles that will be used for the rental listing if the property ever becomes vacant. You will also see the current rent payment status.Rentec Direct screenshot: Tenants can easily set up online payments in the mobile friendly Tenant Portal via eCheck and credit/debit card. Renters have the options to schedule one-time rent payments or recurring monthly payments.Rentec Direct screenshot: Rentec Direct provides complete accounting features for property managers and landlords; here's a look at the general accounting ledge which can be synced with your actual bank account for transaction matching and reconcilation.Rentec Direct screenshot: The Tenants Page in your Rentec Direct program gives you detailed tenant profiles of all your renters, including photoes, and their coresponding property. See current payments and upcoming lease expirations.Rentec Direct screenshot: Rentec provides payment processing options for landlords and property managers to collect rent online, collect rental application fees, and pay owners via ACH. These options are provided through the EasyPay feature and are included at no added cost.Rentec Direct screenshot: Robust marketing features in your software provide you with a free property management website to list your vacant properties, collect rental applications, and complete the tenant screening process.Tenant Screening Demo

Rentec Direct user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.4
  4.5
  4.7
Dixie Carlotti

Amazing Solution!

Used daily for 2+ years
Reviewed 2019-12-12
Review Source: Capterra

Overall Rentec increases the profitability of my company immensely. It allows me to automate and streamline many activities that both save time and improve accuracy. Their support team is very responsive and always happy to help walk me through any questions I may have on an entry I've made.

Pros
Rentec is very user-friendly. It's functionality is laid out well and it offers modern integrations such as online rent collection, pay owner by ACH, and electronic signatures for lease agreements. I also am impressed with their customer service. They are always very prompt and helpful.

Cons
I wish they offered a mobile app for property managers.

Response from Rentec Direct


Thank you for the glowing review, Carlotti! We love hearing from clients about how they enjoy their tools. I'll be sure to share your love with your Client Success team. :)

Wishing you a successful & happy New Year!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael Knapp

Come for the website capabilities, stay for the value

Used daily for 6-12 months
Reviewed 2019-04-26
Review Source: Software Advice

Pros
I switched to this software from another, $10/month cheaper software. Rentec's software is really easy to use. You don't need accounting or business knowledge to operate this software. It is really easy to use. I switched to Rentec so I could have my listings automatically populate on my website (tired of manually entering them on website by Wix). Tenants can also apply electronically from website, and log in to view their tenant or owners portal. The features for the tenants are quite nice, and make my company look professional and modern. The accounting features are great, and paying property owners is a breeze. I had little accounting knowledge when I migrated to this property, and everything makes sense. The auto syndication features are amazing, straight to Zillow and its affiliates overnight.

Cons
I have to be honest, I'm complaining about a free feature, but my least favorite part of the software is the website in which I migrated to Rentec for. If I try to edit my website and add items that are not on the template, my website has major HTML coding issues and will not publish properly. The visual appearance of my website thru Rentec is subpar considering what I had before. That said, I could not get the functionality I needed from my old website, and I will sacrifice appearance for functionality. I actually learned HTML coding so I could add a contact us field on my website, but I couldn't save the website with HTML coding. Another item I dislike, although it's more a feature I don't use as opposed to an issue with Rentec, is there are so many redundancies when it comes to the tenant. I plug in their email and name, and that should be all for my purposes. But I have to manually go in and authorize them to receive emails from me. And then authorize them access to the tenants portal. And authorize them to make partial payments, and so on.

Response from Rentec Direct


Thank you, Michael, for your feedback. I'm happy to hear that the majority of your experience with Rentec has been so positive. We're happy you're with us!

Adjusting source code on the free website template can throw things for a loop if one character is off, so we typically recommend only website designers adjust it. I would love to see what we can do to assist you with what you're hoping to accomplish on your template. Look for my email! :) If you do opt for a privately hosted website with more flexibility, we offer integration tools for your listings and portals.

We look forward to working with you and please reach out if you need our help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shana A. Martinis

Can't recommend this to everyone.

Used weekly for 6-12 months
Reviewed 2020-05-07
Review Source: GetApp

Honestly, I would switch to another company if I could, but I have too much data in, and am too busy to go through a transfer now, and all of the hassles that would entail. I think Rentec may be a good option if you have only a few units, and very simple accounting, and are looking for a budget product, or have some familiarity with accounting and property management software, so you really don't need the support.

Pros
So it is very affordable, and some of the software is pretty simple to set up. They are continuing to add support articles and more functionality.

Cons
Functionality, especially in the accounting area is limited. No ability to select "classes". You have to find work arounds for things that you shouldn't have to. The support team is of little support. I have email chains with OVER 15 EMAILS AND THE QUESTION STILL HAS NOT BEEN ANSWERED. It is difficult to reach anyone when you call most times, so you are relegated to chat/email, and often my main question or issue is NEVER actually answered. I still have issues from my first month, and I am now in month six, that are unanswered. Many of the things I have learned, were from hours of trial and error. If they are not going to have a free support option that is actually helpful, then they at least need to offer a paid option. There is also a big gap in the merchant processing area. Their processor, Forte, often sends you back to Rentec, and Rentec sends you back to Forte, and the pricing of the merchant options is not clear or transparent until you get your bill.

Response from Rentec Direct


We're sorry to hear you got off on a bad foot and your experience has been so different than other client feedback we hear. I will reach out to you personally as I would love to help clear up any confusion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Mallory Savner

Great value

Used daily for less than 6 months
Reviewed 2018-03-02
Review Source: Software Advice

Overall, this is a really great program. Cost is low, customer service is responsive, and there are a lot of capabilities. So far, it seems they continue to add new features and improve, which is a great sign for future growth. I would definitely recommend them, and I'm happy so far.

Pros
Easy to set up and pretty easy to use. Most likely, the confusion sometimes has more to do with my accounting abilities than the software itself. Customer service is very quick to respond, which is great, although not the friendliest. They seem to work to continue improving, which is important. They recently added a co-renter option for portal access, which is fantastic, and I'm so happy they added that. We have only had the service a month or two, but so far, we are pleased.

Cons
Like I said, customer service is responsive and quick, but not the friendliest, but they get the job done & that's most important. I feel like there are some functionalities that I feel would be pretty standard, yet Rentec doesn't have the feature. For instance, you have to do a work around for multiple property owners, but it doesn't really help much. Reporting functionality is lacking. There are a good bit of reports, but some that should be standard are not available. I also do not like the way ACH is reported, because you have to do a little digging to find out if payments went through or just trust it's working. However, technology, as we know, does not always work properly, and I hate to just leave it to chance. Although, this is probably more of an issue with Forte, who processes the payments, than Rentec. However, Rentec did partner with this company, so it's basically lumped in together.

Response from Janell


Thank you, Mallory - excellent feedback. And we're grateful you're still a Rentec client! Due to your and other client feedback, we're excited to say we've just improved how ACH funding is reflected daily in your bank account. This change should make it much easier to know exactly which transactions process. With processing reports, and automated ACH fail notifications, you shouldn't have to leave anything to chance. And please know we'll continue to work hard to refine & enhance your tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Molly Horak

Perfect for beginers

Used daily for 2+ years
Reviewed 2018-12-05
Review Source: Software Advice

I would recommend this to anyone with less than 100 properties.

Pros
We used this product for a few years when our property management company was just starting to grow. It was great in the beginning because it got everything out of excel and quick books and onto a property-oriented platform. The reports were excellent. The program was extremely user-friendly.

Cons
We ended up changing to another program when we grew out of Rentec Direct. The program only allowed you to deposit ACH payments into one account and that was an issue for us.

Response from Janell


Thanks Molly for positive feedback! We listened to you and other clients and rolled out the option for multiple electronic rent collection accounts back in May of 2017. Current clients really love this option and the fact we don't charge you, property owners or your tenants for ACH transactions (echecks). More details can be found in the link below. Rentec has grown up over the last decade and we'd love the chance to woo you again. :)

https://www.rentecdirect.com/blog/multiple-deposit-accounts/

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Rentec Direct pricing

Starting from
$35/month
Pricing options
Subscription
Free trial
View Pricing Plans

Two subscription plans are available:
Rentec Pro - $35/month
Rentec PM - $40/month
The pricing varies according to the number of units to manage.

Discounted Premium Tenant Screening packages are available for in the platform for an ​additional cost.

Rentec Direct features

API
Accounting Management
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Contact Database
Contact Management
Document Storage
Electronic Payments
Email Notifications
Reminders
Reporting & Statistics
Self Service Portal
Work Order Management

Activity Tracking (48 other apps)
Document Management (59 other apps)
Maintenance Scheduling (44 other apps)
Search Functionality (49 other apps)
Task Management (44 other apps)
Third Party Integration (52 other apps)

Videos and tutorials

Additional information for Rentec Direct

Key features of Rentec Direct

  • Reporting
  • Tenant Tracking
  • Tenant Screening
  • Lease Tracking
  • Expert Customer Care
  • Utility Billing Integration
  • Payment Tracking
  • Data Security
  • Accounting
  • Real-time secure data backup
  • Automatic reminders
  • Automated credit card processing
  • Customizable Income/Expense Reports
  • Offers integration with DocuSign
  • Automated ACH processing
  • Online file management feature
  • General ledger to track income and expenses
  • Quickbooks integration
  • Work order management
View All Features

Benefits

Rentec Direct provides a complete bank, property and tenant accounting for owners, property managers and associations to manage their records in a simplified and accurate way.

The software has a complete general ledger accounting functionality that helps clients track income and expenses.

It offers advanced tenant screening features within the platform to provide clients with credit, criminal, and eviction history reports to ensure a good tenant.

The software provides each clien with a personal property management website that allows users to publish their listings online and also track tenant leads.

Rentec Direct offers clients the option to collect tenant rent payments online via eCheck (ACH) or credit/debit card, and gives property managers the option to pay owners via automated ACH payments.