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Propertyware vs AppFolio Property Manager Comparison

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Overview

Category Leaders

Propertyware is a web-based property management solution that offers online property marketing, lead management and accounting...

Category Leaders

AppFolio supports modern residential, commercial, student housing, and HOA property managers with online portals and automated...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

1

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

1.49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.9

308

5

4

3

2

1

121

92

49

25

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

4.5

1.8K

5

4

3

2

1

1.2K

414

107

36

29

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

The customer service group is great in answering questions and helping me solve daily issues that come up in a timely fashion. MOSTLY, I THINK THE ONLINE TRAINING IS NOT INTERESTING OR EFFECTIVE.
This software is very user friendly. I like how it is separated with the different tab categories on top.
I like this program because it does what it says it will do. Easy enough to learn its functionality.

Pros

We love the constant features that are being added regularly. The ability for owners and tenants having their own portal is great.
Appfolio is a great software where we can keep track of all of the properties we manage. It has great functionality and features to keep track of all of the important information we need.
This software is just amazing. I work in the property management industry, and this software makes it so simple to manage all of our client's portfolios effectively and easily.

Cons

We are so angry and frustrated with the problems in PW that we have made the difficult and costly decision to cancel service and move to another software platform.
Their customer support is crap, but what they did with the ePayments, makes me regret the day I started using Propertyware. I probably will find someone else to use in the near future.
You can only search with the built in search engine, which is inferior to Google. This limits the usability of the on line documentation.

Cons

With everything being automated the lack of a quick response from a human can be frustrating. The vacancy advertising link is also very frustrating.
The transition was the worst experience we have had transitioning software and it's creating a lot of operating difficulties.
Would prefer if the tenants had pop up warnings and info when they are report in maintenance.
  • Vendor responds to reviews
  • Last review24 days ago
  • Vendor responds to reviews
  • Last review18 days ago

Key features

  • Total features36
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Application Management
  • Audit Management
  • Audit Trail
  • Background Screening
  • Bank Reconciliation
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Cash Flow Management
  • Client Portal
  • Comment Library
  • Commercial Inspections
  • Commercial Leases
  • Commercial Property Management
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Deal Management
  • Document Management
  • Document Storage
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Templates
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Expense Tracking
  • Fee Collection
  • File Management
  • Financial Management
  • Financial Reporting
  • For Commercial Real Estate
  • For Investors & Traders
  • For Property Managers
  • General Ledger
  • Guest Tracking
  • HOA Violation Enforcement
  • Housekeeping Management
  • Income & Balance Sheet
  • Inspection Management
  • Insurance Management
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Origination
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Online Payments
  • Owner Portal
  • Parking Management
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Property Management
  • Real Time Data
  • Real Time Reporting
  • Real-Time Notifications
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Residential Leases
  • Residential Properties
  • Retail Leases
  • Role-Based Permissions
  • SMS Messaging
  • Self Service Portal
  • Task Management
  • Task Scheduling
  • Tax Management
  • Template Management
  • Templates
  • Tenant Management
  • Tenant Portal
  • Tenant Screening
  • Tenant Tracking
  • Third-Party Integrations
  • Transaction History
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vehicle Management
  • Vendor Management
  • Video Support
  • Visitor Management
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Work Order Management
  • Workflow Management
  • Total features117
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Application Management
  • Audit Management
  • Audit Trail
  • Background Screening
  • Bank Reconciliation
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Cash Flow Management
  • Client Portal
  • Comment Library
  • Commercial Inspections
  • Commercial Leases
  • Commercial Property Management
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Deal Management
  • Document Management
  • Document Storage
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Templates
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Expense Tracking
  • Fee Collection
  • File Management
  • Financial Management
  • Financial Reporting
  • For Commercial Real Estate
  • For Investors & Traders
  • For Property Managers
  • General Ledger
  • Guest Tracking
  • HOA Violation Enforcement
  • Housekeeping Management
  • Income & Balance Sheet
  • Inspection Management
  • Insurance Management
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Origination
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Online Payments
  • Owner Portal
  • Parking Management
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Property Management
  • Real Time Data
  • Real Time Reporting
  • Real-Time Notifications
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Residential Leases
  • Residential Properties
  • Retail Leases
  • Role-Based Permissions
  • SMS Messaging
  • Self Service Portal
  • Task Management
  • Task Scheduling
  • Tax Management
  • Template Management
  • Templates
  • Tenant Management
  • Tenant Portal
  • Tenant Screening
  • Tenant Tracking
  • Third-Party Integrations
  • Transaction History
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vehicle Management
  • Vendor Management
  • Video Support
  • Visitor Management
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations7
  • AvidXchange
  • BombBomb
  • Brokermint
  • ButterflyMX
  • Docusign
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • Rent Manager
  • Stripe
  • Xero
  • Yardi Voyager
  • Zapier
  • dotloop
  • Total integrations24
  • AvidXchange
  • BombBomb
  • Brokermint
  • ButterflyMX
  • Docusign
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • Rent Manager
  • Stripe
  • Xero
  • Yardi Voyager
  • Zapier
  • dotloop

User reviews that mention these apps

AvatarImg
AvatarImg

Amanda M.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Propertyware logo

Propertyware

It's an ok way to manage rentals

Reviewed 5 years ago

I prefer appfolio but one of our property managers uses this so we will have to continue.

Pros

I like that it has everything for rentals in one place and helps keep you updated where each rental stands.

Cons

I don't love the formatting or that you can't reply to a notification by email and have it automatically upload in the portal.

YL
AvatarImg

Yasir L.

Real Estate, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Propertyware logo

Propertyware

Investment Properties Owner

Reviewed 5 years ago

For what i use it for, is enough. Info is input by my property manager so I just use it to review that info.

Pros

Easy to use with a tab for each section. statements, reports, bills and documents. Basic info is there for me to be able to have an understanding on the performance of my rentals

Cons

Maybe some charts could be useful to get a quick glance at the numbers (income, expenses, multi-year, etc)

PR
AvatarImg

Penny R.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Propertyware logo

Propertyware

Propertyware is the worst!

Reviewed 5 years ago

Absolutely horrible. Totally regret switching to Propertyware from Appfolio.

Pros

The only thing about the software that is good is the fact that it's legible.

Cons

Propertyware never works correctly. Our company goes months and months (literally) with a nonworking or improperly working product. No matter what the malfunction the answer from support is always, "This will be escalated to development." We constantly have to call and email to receive any kind of response.

BM
AvatarImg

Brian M.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Propertyware logo

Propertyware

Appfolio VS Propertyware

Reviewed 5 years ago

We left appfolio for propertyware due to appfolio's horrific customer service and refusal listen to customer feedback, especially in relation to open API. the transition process was rather painful, but worth it. We've been very impressed with PW's customer service and overall functionality.

Pros

Ability for open 2 way API and customer service.

Cons

Overall interface could improve. Appfolio "looks" better but doesn't have as robust of features

Vendor response

Hi, Brian - Thanks for taking the time to submit a review. We really appreciate the feedback and would love to get a testimonial from you! Cheers, Casi Cassandra Rollins, Sr. Director - Product Marketing

EA
AvatarImg

Eric A.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Propertyware logo

Propertyware

Propertyware

Reviewed 2 years ago

Good, Technical help is Awesome!

Pros

Comprehensive Property Management Suite

Cons

The software is complex and takes more time than expected to master. "I don't know what I don't know" is hard to determine.

EC
AvatarImg

Erika C.

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Propertyware logo

Propertyware

Propertyware review

Reviewed 2 years ago

great overall experience could use some tweaks

Pros

Excellent for financial tracking and reporting

Cons

Not excellent for leasing team and property management team

JL
AvatarImg

Judy L.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Propertyware logo

Propertyware

Propertyware is a good product.

Reviewed 3 years ago

Once I got comfortable with using the software I like it. I don't have any trouble with finding the things I need in everyday use of the software. In learning the software I seriously screwed up some things and support was extremely helpful in helping me to correct my errors.

Pros

Propertyware tracks everything that a property manager needs for managing their properties. It holds owner contact information, bank accounts for direct deposits, insurance on the property, and the property(s) that the owner has. It has leases for all the properties and gives us a tenant ledger to track rents and contact information for each tenant. It has owner/tenant portals that is a tremendous help when it comes to tenant payments or owner contributions and gives the owner all the information they need on paid invoices and tenant receipts. It also keeps track of emails sent to owners and tenants so you have a record.

Cons

The software in the beginning is a little hard to use as it is not very intuitive. When a property manager was not getting the maintenance requests I called support and there were a couple of different areas that needed to be looked at and corrected before she started receiving them. I would not have known that if not for support.

AM
AvatarImg

Angela M.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Propertyware logo

Propertyware

My experience with Propertyware

Reviewed 2 years ago

I would recommend it for property management.

Pros

Customer service is very helpful and responsive.

Cons

Some accounting functions are not very good.

JF
AvatarImg

Jim F.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Propertyware logo

Propertyware

Decent but not the best

Reviewed 7 years ago

While it is much better than RealPage's OneSite product, it still isn't as easy to use as products such as AppFolio.

Pros

No pros were added to this review

Cons

No cons were added to this review

KK
AvatarImg

Kaezar Ken S.

Real Estate, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware logo

Propertyware

Property Management

Reviewed a year ago

Pretty easy and user friendly

Pros

I can easily get help from customer service

Cons

nothing as of now. I'm happy its not that difficult using property ware

Vendor response

Thanks for your review, Ken! We love hearing how easy Propertyware has been for you! - Charlie W

AL
AvatarImg

Allyson L.

Real Estate, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Propertyware logo

Propertyware

Light on Marketing Features

Reviewed 5 years ago

Propertyware was the first property management software I was exposed to and it was fairly easy to figure out and navigate.

Pros

Propertyware offers great reporting, that you can schedule, and makes accessing resident data really simple.

Cons

Propertyware is far behind in marketing functionality and integrations compared to other property management softwares.

PH
AvatarImg

Patti H.

Real Estate, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Propertyware logo

Propertyware

PropertyWare Review

Reviewed 4 years ago

I like the customability of this software. The system allows you to create the fields uniquely for all our investor properties and record whatever information you need on a property by property basis.

Pros

It was easy to customize the fields for our unique company. Also had good reporting functionality allowing us to create reports, sort and filter efficiently.

Cons

The layout on the screens seemed very wordy and confusing when I first learned this system but I was able to customize and format it to make it easier to navigate through the screens.

MB
AvatarImg

Mark B.

Real Estate,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Propertyware logo

Propertyware

Propertyware is a good, but it's an expensive and flawed option.

Reviewed 9 years ago
Pros

We are a property management company with 150 doors and have been using Propertyware for over three years. Propertyware will do an excellent job of property management, but there are numerous problems. And it is very expensive.

Cons

They have a lot of great ideas, but they only implement them to about 90%. We are so angry and frustrated with the problems in PW that we have made the difficult and costly decision to cancel service and move to another software platform. Propertyware does have many positives, but you can research those for yourself on their website or in other reviews. You need to know its shortcomings before making...

JP
AvatarImg

John P.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware logo

Propertyware

Propertyware software for a landlord

Reviewed 2 years ago

I have found a great tool to streamline my rent collection, lead generation, and tenant interaction that allows me to grow my business without the worry of having to switch tools down the road once I reach a certain level.

Pros

The overall ability to manage every aspect of my rental business makes Propertyware an essential tool in running my business daily.

Cons

I find it difficult to utilize the expense side of of property management business using Propertyware.

CT
AvatarImg

Chris T.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Propertyware logo

Propertyware

Propertyware is great for tech savy users that want a powerful and custom back end solution

Reviewed 5 years ago

It has allowed us to advertise features clients love such as the ease of communication and how informed they will be about all aspects of their property. It's like cruise control for property management.

Pros

The transparency it allows our company to have. With great communication tools such as owner/tenant portals, automatic email alerts on numerous activities on a property, text messaging, email and more. Powerful reporting features allows us to satisfy the demands of large investors as well as a single property owner. Support is excellent from our local sales rep to the phone support center.

Cons

Not a very user friendly and intuitive interface. Slow to roll out new features and upgrades.

Vendor response

Hi, Chris - Thanks for the positive review! We really appreciate your feedback. Do we have your permission to quote you? Cheers, Casi

AM
AvatarImg

Alejandra M.

Real Estate, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Propertyware logo

Propertyware

Basics at a good price

Reviewed 6 years ago

There are similar/other programs out there that can do this and more without as much trouble.

Pros

Works best for very small management needs, has feature for late notices on rent that is fabulous and easy to use. The program can be used anywhere as it is cloud based.

Cons

Software is better for large scale property management where I needed something on a smaller scale.

AR
AvatarImg

Verified reviewer

Real Estate, self-employed

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Propertyware logo

Propertyware

Property Management Uses this Confusing Product

Reviewed 5 years ago

I have no choice, as this is what my property management company uses.

Pros

Documents can be uploaded and viewed on this product. Rent roll scales and payment history are nice to be able to view.

Cons

It is SO confusing! I can't figure out who goes where, and it seems like it is "over-done" for something that could be very simple for owners to use. Now, there is a new view, though you can switch back to "Classic View", you can't navigate the pages. There lacks a "quick and easy" way to see an overview of multiple properties.

Vendor response

Thank you for taking the time to submit your review. We appreciate your comments. Stay tuned as our simple, easy to use design will be largely complete in the next few months.

MD
AvatarImg

Michael D.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Propertyware logo

Propertyware

Propertyware is complex and challenging, but provides nearly comprehensive functionality.

Reviewed 6 years ago

Our property management company, Royal Rose Properties, literally could not function without it.

Pros

Their "custom fields" option allows you to record just about whatever information you want or need onto every (unit/building/portfolio/contact/work order/lease/vendor/etc./etc.). On top of that, the system is robust enough to then allow you to create reports that provide, filter by, sort by, and otherwise use that custom data, which means it's useful for tracking just about everything. Which is HUGE...

Cons

It looks like it's from 1990...and it *acts* like it's from 1990. Which is to say there are lots of small, annoying inconsistencies in the way things are treated that add up to a significant headache without ever actually making you feel like any one thing is enough to make you switch services. For example, you can right-click on a link to any property, lease, or contact and open it in a new tab --...

ME
AvatarImg

Michael E.

Investment Management, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware logo

Propertyware

Propertyware’s property management program

Reviewed 2 years ago

My experience with Propertyware is been great. Customer service was excellent each time I had to reach out for their assistance.

Pros

Propertyware’s property management program is great I don’t know how our company would function without it.

Cons

I cannot think of anything that I do not like about Propertyware’s software

BB
AvatarImg

Brooks B.

Real Estate, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Propertyware logo

Propertyware

Inferior Software - Do Not Use

Reviewed 4 years ago

We used Propertyware for 2 years before switching to Appfolio, which is a far superior product. Overall, our experience with Propertyware was terrible and jeopardized our then growth plans.

Pros

Initially, we were happy with Propertyware before it was acquired by Real Page and they stopped investing in it.

Cons

I could write an essay about what we liked least, but to name a few problems: buggy software, clunky to use, outdated interface, too customizable which rendered it ineffective for deploying across an organization.

LG
AvatarImg

Lizette G.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware logo

Propertyware

Great Property Management Software

Reviewed a year ago

Great in many levels. Awesome if used hand in hand with the resident portal. The resident portal gives it great meaning.

Pros

Property management friendly. Easy to work with, unique for universal in compare to other PM softwares

Cons

Text messages does not have a real use. Even though it could be a great tool, it is not functional within PW.

Vendor response

Thanks for your review, Lizette. Please feel free to reach out to our customer support team with your feedback about texting, and for any potential troubleshooting.

JW
AvatarImg

Janet W.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Propertyware logo

Propertyware

Learning curve can be daunting but worth it

Reviewed 2 years ago
Pros

Robust tool with automated updates to available properties.

Cons

Would like to display individual property links on social media. Copying the link of the property and pasting pulls a 401 error.Tenant application form needs to be more flexible and adaptable.Finding a particular item not intuitive but we have gotten used to working with the system.

Vendor response

We appreciate your feedback. If you haven't already, let our customer support team know about your suggestions. - Charlie

AE
AvatarImg

Anae E.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Propertyware logo

Propertyware

Hard to understand at first but very once you get it its easy

Reviewed 6 years ago

Organization skills

Pros

It lets you customize things like the building, rates, and apartments easily. Slow tech support but they usually figure out if something is wrong

Cons

Tech support can be very slow. Very old looking. Also wish there was a maintenance side for things in the property

Vendor response

Hi, Anae - Thank you for the review! We appreciate you taking the time to provide feedback. We do have a maintenance application as well. I'll have someone reach out to discuss that with you. Cheers, Casi Cassandra Rollins, Director - Product Marketing

AM
AvatarImg

Anita M.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Propertyware logo

Propertyware

Propertyware is highly recommended by me for Property Managers

Reviewed 2 years ago
Pros

I was happy to see the company was working with a software that combines so much property management information.

Cons

I spoke on view previous responses when working with the accounting.

DG
AvatarImg

Danisha G.

Real Estate, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Propertyware

Great Product

Reviewed 6 years ago
Pros

I am able to stay organzied with my properties Also I like the customer service help is available when I need

Cons

Sometimes it freezes and lags. Sometimes it not always able to add new property. But I don't really have any issues

PJ
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Paul J.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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AppFolio Property Manager

Decent Property Management software

Reviewed 2 years ago

Our transition and overall experience had been a very positive one.

Pros

It is quite user friendly. We had been using Propertyware and switched over because there were too many issues with Propertyware. The customer support is awesome.

Cons

I cannot think of any negatives about the software

NB
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Nichole B.

Real Estate, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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AppFolio Property Manager

Appfolio has potential, Needs more work

Reviewed 2 years ago

Solving problems from accounting issues, tenant login issues, work orders, and managing the properties details.

Pros

The ease of access and the fact there was an App for the property management program

Cons

Had too many issues, help support was no support compared to PropertyWare.

EF
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Elizabeth F.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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AppFolio Property Manager

From a Bookkeeper's Point of View

Reviewed 4 years ago
Pros

There are some great advantages to AppFolio. I don't feel it is the strongest on the bookkeeping side of things. I workded with PropertyWare prior to AppFolio and I feel the bill paying and paying owners/owner statements are much easier on Propertyware.

Cons

AppFolio seems to glich a lot. I think the bill paying in clunky as is paying owner and running statements.

RR
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Ryan R.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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AppFolio Property Manager logo

AppFolio Property Manager

Appfolio review

Reviewed 2 years ago

very positive

Pros

upgrade from Propertyware. Easy to use interface, easy to access pages, just a more updated and comprehensive software.

Cons

couple of features can be updated. Ability to send pictures via text, ability to provide owner real time reporting.

RB
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Regis B.

Real Estate, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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AppFolio Property Manager

Bad product / Terrible support

Reviewed a year ago

I do not believe we can properly manage our business with this software. We may have to move back to Propertyware.

Pros

The sales team is very good at selling this solution.

Cons

Absolutely no support! Transition was a nightmare. Accounting package is terrible. We ran owner distributions and many were left with negative numbers and no one at AF could tell us why. Reporting is almost useless. Owner statement is terrible and you cant do anything to make it better. We were promised a timely ACH of 2-3 days (this was a big selling point) and it takes longer that the solution we moved from. All sizzle and no steak!

Vendor response

Hi Regis, we are sorry you have had a negative experience. We have filed a support case on your behalf and the team has reach out to you by phone and via email, we look forward to working with you on resolving this issue.

PO
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Pete O.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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AppFolio Property Manager

Software is Robust and exceptional

Reviewed 4 years ago

When it takes 10 days or two weeks to resolve a problem, what use is customer support. I truly dislike propertyware software; but their customer support is very useful and timely.

Pros

SOFTWARE IS GREAT, customer service stinks.

Cons

Software is very robust and sophisticated, however, if you cannot get timely customer support to work through problems, what use is the software.

CS
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Charlotte S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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AppFolio Property Manager

This reviewer only left a rating

Reviewed 11 years ago

We are a smaller PM company with a little over 200 single family homes. We primarily deal with military personal as we are located right outside the main gate of Ft. Leonard Wood Military Installation. In making the decision to leave our last system, I reviewed several different softwares and sat through several demos. Appfolio was by far the best choice for our company. The support staff was excellent...

Pros

No pros were added to this review

Cons

No cons were added to this review