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Total Management Pricing, Features, Reviews and Alternatives

Total Management product overview

What is Total Management?

Total Management is a web-based property management software that offers SMBs a single and centralized platform from which to manage all residential, commercial and student housing property processes. Incorporating online rent payments, work order tracking and customizable common area maintenance (CAM) and settings as well as tenant screening and self-service tenant portal, Total Management aims to provide users with a complete property management solution.

Key benefits of using Total Management

Total Management includes a complete accounting system, enabling users to manage security deposits, not sufficient funds (NSF) checks, tenant work order charges and CAM and tax reconciliations accurately and efficiently.

Total Management operates as a cloud-based service, affording users the flexibility to access property information from any location.

Users can navigate multiple screens in a single web-browser without the use of tabs, allowing users to multitask easily.

Total Management employs a self-service tenant portal which allows tenants to submit work orders and payments conveniently online.

Total Management facilitates tenant screening by checking the credit, eviction or criminal background of prospective tenants.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Chat

FAQs/Forum

Training options

Videos

Webinars

Total Management pricing information

Value for money

4.1

Starting from

No info

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money contenders

Total Management

Value for money

Total Management features

Functionality

4.0

Total Features50 4 categories

Most valued features by users

Contact Management

Alerts/Notifications

Activity Dashboard

Reporting & Statistics

Billing & Invoicing

Portfolio Management

Accounting

Maintenance Management

Total Management users reviews

Overall rating

4.2

Positive reviews

87%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.11/10

Rating distribution

Pros

Best parts: Inputting payments is very simple and quick; it has good reporting, and is easy to read. Total Management is very user friendly, and offers great in house support.

Arin H.

I have loved using the Total Management software now for the last 2 years. It is easy to understand and use and the support is wonderful.

Amy A.

We are very satisfied with Total Management. Great software and superb one-on-one support at a reasonable cost.

Yasser H.

Cons

I also hate that buildings are set up as different entities in an accounting sense. I also hate that you can not upload a budget and run reports with the budget.

Lauren S.

They are available for email or live chats. If the support technician doesn't know the answer, he'll quickly find out.

Leah O.

It's unprofessional that the message is "Here's your invoice" and we cannot change that or add a notation on their invoice anywhere.

Cindy D.

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Overall rating contenders

Total Management

Overall rating

Sandi B.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

A Great Property Management Tool

Reviewed 5 years ago

Our company has been using the Total Management software for nearly three years. What a difference it has made. I handle mostly the financial aspect of the property management business. I've had a couple of issues, but the support staff is top-notch. They respond quickly and work with you until the issue is resolved. I can't say enough good things about how complete and detailed the software is and how user friendly it is! I can highly recommend this software to any property management company that's looking to make life easier, yet have access to a wealth of information regarding all aspects of their company.

Pros

I appreciate the ease of use and the abundance of information available, especially the wide variety of reports that can be generated. People with little or no accounting experience can use the software without dread because of the built-in features that takes care of ensuring everything goes in its proper place.

Cons

Recently, during a Windows 10 update, I had difficulty printing reports correctly in Google Chrome. This was not the Total Management's software problem, but until I discovered the problem was with Windows 10, I thought it had to do with the Total Management software. I was able to switch to a different search engine and print the reports I needed. So, the point of this is to give the reader a heads up.

Vendor response

Hi Sandi, We appreciate you leaving a review! It's always great to hear from long-term users, and we're happy to hear that you've found our program to make a difference in managing finances!

Inga A.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

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Decent overall management software, great value and outstanding customer support.

Reviewed 5 years ago

It is hard to find a property management software that can handle commercial business parks and doesn't break the bank. TM isn't perfect. So many little things I wish they had done differently to make it more user friendly. But we only manage 100 units in 8 entities, we are mainly an investment and development firm. So we can't afford spending $ getting set up with Yardi Voyager or MRI, not to mention...

Pros

The customer support, what it is capable of doing, the value.

Cons

Could be user friendlier and look more attractive.

Vendor response

Hi Inga, We appreciate you taking the time to share about your experience with our program! We're glad to hear that you've had such a positive experience with our support team - We'll be sure to let them know.

John B.

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend1/10

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Good for simple day-to-day maintenance, but horrible for financial reporting

Reviewed 5 years ago

Total Management is easy to learn to use and adequate for a number of regular functions, but quickly becomes inadequate for use with multiple properties. Balance sheets often don't balance, especially when they are run for multiple properties. The available reports are inadequate for tax return and bank reporting, so most reports need to be created in Excel. The owed to/due from feature is handy,...

Pros

Gentle learning curve, reasonable price, month-to-month contract.

Cons

Horrible financial reporting, unreliability, lack of completeness of utilities, lack of internal budgeting.

Doug M.

Commercial Real Estate,

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

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Total Management Completely Changes Our Company

Reviewed 5 years ago

We used to administer our property management using several different programs by several different people. As a result different programs had conflicting information. By switching to Total Management, everyone has the same information. Also information that we provide to lenders now looks professional and consistent. Total Management has improved our profitability by giving us information that we never had before, and increases our collections. Total Management is not that expensive. If your company is trying to manage its properties by using QuickBooks, you are making a big mistake if you don't switch to Total Management.

Pros

Web-based so that it can be used anywhere with an internet connection. Allows you to take all of your information to meetings and answer questions on the spot. After you use it for a couple of weeks, it becomes easy to use. Customer service is excellent. It offers 99% of the features that we need. Software that had 100% of what we need is a 1000x more expensive. It isn't worth the extra cost for the few extra useful features.

Cons

There is a learning curve and its isn't intuitive, but I don't know that any software would be very intuitive.

Vendor response

Hi Doug, We appreciate you leaving us a review! We're happy to hear that switching to our program has had a positive impact on The Pugliese Company!

Will N.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

Share this review:

Satisfied User

Reviewed 5 years ago

There is a learning curve with all new software so it took some time to get used to Total Management. We are overall satisfied but I will share some challenges we've experienced. 1) We can only email customer support and not pick up the phone and call and speak with someone immediately. However, when we've emailed problems to customer support, we immediately got a response and an answer to our...

Pros

Tracks income and expenses and provides detailed reports. Easy to use.

Cons

No budget features in software. We are using the TM Excel spread sheet.

Vendor response

Hi Will, We appreciate you taking the time to leave us a review. Hearing back from our users is important to us in continuing to provide a great experience. We're glad to hear that you've found our support team helpful!

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