Guesty Lite vs Guesty

Hostaway

Lodgify

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.

Lodgify simplifies the process of managing a vacation rental by enabling anyone to create a bookable website, sync your listings data across channels, and manage tasks in one place. 

Guesty

Guesty is a property management software designed for vacation rental and Airbnb hosts that centralizes operations across multiple booking platforms. The system features a unified inbox for guest communications, multi-calendar functionality to prevent double bookings, and channel management tools that sync listings across over sixty booking sites. Guesty offers solutions tailored to different business sizes, from individual hosts to enterprise-level property managers with hundreds of listings.

Owner 

Difficult to reach customer service, usually there is a 48 hour delay in response because you can only reach someone via email.

Occasionally, customer support response times are slower during peak periods, which can be frustrating.

Real Estate Investor

Customer support has been a great help when needed.

General Manager

We've had some technical glitches and customer service sometimes is on the slow side with today's work enviroment of too much work and not enough employees, but Guesty has done a great job overall of managing our platforms and I would highly recommend it.

Guesty Lite is the leading all-in-one platform for hospitality property managers with up to three properties. It centralizes bookings, guest messaging, and operations, with seamless OTA sync and optional add-ons. Hosts switching to Guesty Lite see an average 9% revenue growth in just 12 months. 

Accounting

Activity Dashboard

Alerts/Notifications

Availability Management

Billing & Invoicing

Booking Management

Calendar Management

Calendar Sync

Channel Analytics

Channel Management

Commission Management

Contact Management

Content Management

Credit Card Processing

Customer Database

Customer Support

Customizable Branding

Customizable Reports

Customizable Templates

Data Import/Export

Data Synchronization

Dynamic Pricing

Electronic Payments

Email Management

Email Templates

For Vacation Rentals

Front Desk Management

Guest Check-in/Check-out

Guest Communications

Guest Experience Management

Housekeeping Management

Inbox Management

Inventory Control

Invoice Management

Lead Management

Mobile Access

Multi-Channel Campaigns

Multi-Channel Distribution

Multi-Channel Management

Multi-Channel Marketing

Multi-Currency

Multi-Property

Online Booking

Order Management

Owner Statements

Partner Management

Partner Portal

Payment Processing

Performance Metrics

Promotions Management

Property Management

Rate Management

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Updates

Reminders

Reporting/Analytics

Reporting & Statistics

Reservations Management

Revenue Management

Room Booking

Search/Filter

Single Property

SMS Messaging

Task Management

Template Management

Third-Party Integrations

Website Integration

Website Management

Workflow Management

Work Order Management

By industry, Guesty Lite reviewers are most commonly professionals in real estate (43%). The most frequent use case for Guesty Lite cited by reviewers is vacation rental management (88% of reviewers).

Users and use cases

Some reviewers find Guesty Lite cost-effective, especially for multiple properties, and they appreciate the included features and flexible plans. However, some users report steep prices, inflexible pricing, and extra charges, especially for single listings or international users.

Value for money

The Guesty Lite integrations most frequently cited by reviewers are: PriceLabs (a revenue management product rated 4.8 out of 5 for its integration with Guesty Lite) and Stripe (a payment processing product, 4.5).

Integrations

Guesty Lite is a vacation rental solution offering key features such as reservations management, guest communications, housekeeping management, guest experience management, and payment processing, among others.

Proprietary

Guesty Lite

Web-based

iPad

iPhone

Android

Hostfully

Hospitable.com

OwnerRez

iGMS

Tokeet

Beds24

Uplisting

eviivo

Little Hotelier

Smoobu

Bookerville

Lite

Enterprise

Persistent bugs and glitches

Investor

Significant bugs, including major ones that mess up pricing when used with industry standard smart pricing tools, break availability windows when toggling between options, and mandate force-quitting the iOS mobile app on every relaunch are persistent and unresolved months after being reported. While I still love the idea of mobile-first channel manager with the features and flexibility that Guesty for Hosts offers, the growing list of major bugs that cause me hours of troubleshooting and self-solving are growing old and I am beginning to start looking/testing other channel management tools that work more consistently and reliably, without costing an arm and a leg.

owner

The glitches and bugs, and kept on getting worse, in additional their customer service.

71% of reviewers feel negative about Guesty for Hosts due to persistent bugs and issues. Some users report frequent glitches that disrupt basic functions like pricing, availability, and messaging. Reviewers indicate that these technical problems often require time-consuming troubleshooting and can impact critical operations. They say that recurring software malfunctions and unresolved bugs cause frustration and sometimes lead them to consider alternative solutions. Some reviewers feel that the instability undermines their confidence in relying on the platform for essential property management tasks.

Slow and unresponsive support

In this time, there has not been an opportunity or offer to have even a phone conversation with customer support - everything has been through email which for this issue, it would have been helpful.   When I stated that I was going to disconnect all connected platforms, only then did I get offered an 'opportunity' to speak with a customer success representative.  

Owner

You can only get customer service through email which is quite slow (expect a day or to for a reply) - Would be better if they had a live chat feature.

46% of reviewers feel negative about Guesty for Hosts’ customer support. Some users report difficulty reaching support, with most interactions limited to slow email responses and a lack of live chat or phone options. Reviewers indicate that responses are often generic and do not resolve issues promptly, leading to extended downtime and frustration. They say that onboarding and troubleshooting are challenging without real-time assistance. Some reviewers feel that poor support experiences diminish their trust in the platform and hinder their ability to resolve urgent problems.

Comprehensive task automation

The automation features are great, and its integrations with Airbnb allow for updates directly from Guesty.

97% of reviewers feel positive about Guesty for Hosts’ automation capabilities. Some users report that the platform allows them to automate a wide range of tasks, from guest messaging to calendar updates, across multiple booking channels. Reviewers indicate that automation reduces manual workload, minimizes errors, and supports business scalability. They appreciate how easy it is to set up templates and automate repetitive processes, making property management more efficient. Some reviewers find that automation features help them be more hands-off while maintaining control over their operations.

Significant time savings

100% of reviewers feel positive about the time saving benefits of Guesty for Hosts. Reviewers indicate that automating routine tasks such as messaging, scheduling, and updating listings saves them many hours each week. Some users report that the platform streamlines workflows, reduces manual errors, and allows them to manage multiple properties efficiently. They say that automated templates and centralized operations free up their schedules, enabling them to focus on growing their business. Some reviewers find that these time savings translate into increased productivity and less stress in their day-to-day property management.

Streamlined guest communication

I love being able to manage multiple listings from this software - the fact that I can send automated messages to potential guests, confirmed guests and my cleaning crew/team is amazing.

Business owner 

This app does everything for you, auto messages on every step of the guest process. If you click all of the right buttons, and fill in all of the right information, you can truly automate (and personalize!)

100% of reviewers feel positive about Guesty for Hosts’ guest communication features. Reviewers appreciate the ability to automate and personalize messages to guests and teams, ensuring timely and consistent communication. Some users say that unified inboxes and scheduled messaging reduce the risk of missed or forgotten information. They find that features like automated lock codes and customized templates improve guest experience and operational efficiency. Some reviewers report that managing all guest interactions from a single platform saves time and helps maintain high response rates, which they view as critical for their business.

Consultant

I mainly use it to centralize bookings, manage cleaners/cleaning times, automate guest messages, and streamline the check-in/check-out process.

Seems subscription cost for smaller hosts is more pricey as compared to their  enterprise solution?

However, I was managing my 40 properties through another PMS, and everything was working perfectly with Airbnb, proving this excuse was not valid. Despite knowing they had failed to deliver on their promises, Guesty charged me $1,000 for an onboarding that never happened.

Throughout this period, I’ve tested several PMS solutions, including Hostaway, Lodgify, and Stays. While none are perfect, Guesty stands out for all the wrong reasons.

Guesty saves a lot of time and headache when it comes to managing multiple listings and messaging guests.

host

i like how i can sync multiple calendars from different platforms to one location and how i can automate messages and save time on the daily tasks.

Additionally, the comprehensive reporting and analytics provide valuable insights for optimizing operations.

Guesty is affordable for individual hosts and provides all the automation that you would hope for, my cleaners were all familiar with it and prefer it's notifications to co-hosting, and it allowed me to share my space on multiple channels as well as independently listed.  

Host

Once integrated, Guesty attempted to deploy my AirBnb listing to the Vrbo platform but botched the job as it modified the Vrbo listing to have 13 bedrooms opposed to the 2 bedrooms my AirBnb displays (AirBnb has a feature to assign pictures to each room, and somehow the 13 rooms in my house each were listed as bedrooms on Vrbo).Another issue I continue to see is that Vrbo reservation lag to update in Guesty's database (and one time not populating in the database at all). If Instant Booking is enabled and you're in a popular area, you will observe scheduling conflicts.

Support issues: When testing a property integration with Airbnb, they falsely claimed that Airbnb was down.

One aspect I liked least about Guesty For Hosts is its pricing, which can be expensive for smaller operations.

Price optimizer could be built out more to include orphan gaps and other specifics. But I am sure they are looking at it.

The seamless integrations with major booking platforms save time and reduce errors.

Worse, they billed my card $450 for three months, without authorization, while still failing to provide the promised services.

Additionally, the platform's extensive features can be overwhelming, resulting in a steep learning curve for new users.

Guesty easily integrates with all of the major booking platforms and also helps you to set up your own direct booking website.

It messed up my listings 3x and said I had way more beds (like 16 or 18 per property, when it only has 3-4, and said it only had 1 bathroom instead of 2-3).

Wish I could use different payment processors other than stripe or PayPal.

Owner/Operator 

With guesty for hosts I am able to come to one website to manage my property which is listed on four differnt platforms.

Property Manager

Guesty for Hosts does the minimum well, but there are other better products out there for less money.

President

Often when editing current reservations or updating blocked out dates, it takes a few hops, skips, and jumps to get the task accomplished.

That it integrates well with my calendars, my smart lock, guest communication across platforms, etc.

Also, the income report is nice for reviewing metrics across multiple platforms i.e. Airbnb & VRBO

Makes managing our vacation rental on multiple platforms easy and allows us to utilize our own direct booking website.

Pastor

I love the cleaning reminders for my team and especially the automated messages to guests so I do not have to think of something new each time!

Overall: 3/5 starsUser Interface: 3/5 stars (Mobile Included)AirBnb Integration: 4.5/5 starsVrbo Integration: 2/5 starsCustomer Support Speed/Reliability: 1/5 stars

The ability to use multiple booking platforms in one centralized app is the best feature.

I created an account with Guesty on May 22 and it has been nearly SIX weeks without the ability to connect or access my VRBO account.  

Owner/Agent

I love Guesty for streamlining processes, emails, calendars and door codes so I don't have to think as much!  

Guesty for Hosts has poor customer support.

This worked most of the time, but I did have multiple issues with Vrbo reservations lagging to show on customer-facing calendars.

Over all, Guesty has been a super big help with managing my properties.

Manager

Prior to GFH, I used to manually send check in/out, and pre arrival and post arrival messages manually.

Guesty for Host, gives me more time to focus on providing exceptional hospitality and less time on administrative tasks.

Nothing is so bad that it limits being able to use the platform entirely, but it will sometimes require a reset of the app or refreshing of the page.

The foundational capabilities are so helpful when managing reservations on multiple platforms.

Customer service is slow to answer, and there are just way too many glitches with calendars and double bookings.

I was having trouble integrating more due to limited features like the [sensitive content hidden] statements and the UX is very dated.

Executive Manager

We love how its synchronized all our listings and made it easy for us to get reservations across platforms.

Realtor

I really enjoy the platform and how multiple websites, messaging and calendars can be integrated into one.

Host / Landlord

It has tied together my listings on the three main partner websites for easy channel management.

Ever since the Guesty acquisition customer support has gone off the rails: support inquiries are generally responses with canned/generic responses, new features are nonexistent, and longstanding bugs in the software (like the one that can't unblock availability in your calendar if/when you change the availability window) will cost hosts who use the product real dollars.

Co-Host

Guesty has been a fabulous integration tool, to sync our listing calendars, integrate with our pricing management system, and even link with our guest guide!

Additionally, the mobile-first UX of the product makes managing on smartphone (almost) as easy as managing on desktop, with most/all features available on the go, even if things like messaging templates are largely unusable given tiny text entry fields and dated web-frame based UI.

Guesty Lite vs Guesty Comparison (2026)

Guesty Lite

Guesty

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives