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Club Sentry Pricing, Features, Reviews and Alternatives

Club Sentry product overview

Price starts from

$

395

Per Feature

What is Club Sentry?

Club Sentry is an on-premises based membership management software that caters to the needs of membership based organization including health clubs, gyms, country clubs, spa, and tennis clubs, among others. The product’s key features include member profiling, check-in / check-outs, facility access control, prospect tracking, electronic payments, scheduling, email generation, and reporting.

Key benefits of using Club Sentry

● Club Sentry is designed as a combination of separate modules that include billing, scheduling, inventory & sales, and front desk management, each of which can be purchased separately.
● The product offers a base module that is an aggregation of major modules bundled as a package for the needs of enterprise customers with many users.
● Club Sentry has separate fixed pricing options for organization with under 1,000 customers, and for organizations with over 1,000 customers; every extra license is charged extra.
● Club Sentry also offers equipment kits from third-party sources that can be clubbed with its software to cater to a particular industry, these include POS hardware kits, check-in / check-out kits, and member management kits.
● The product also offers integration with major credit card gateways for transacting retail sales, monthly fees, and membership fees.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat

Club Sentry pricing information

Value for money

4.0

/5

11

Price starts from

$

395

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Club Sentry features

Functionality

3.7

/5

11
Total Features17 3 categories

Most valued features by users

Attendance Tracking
Billing & Invoicing
Payment Processing
Event Management
Membership Management
Electronic Payments
Event Scheduling
Point of Sale (POS)

Functionality contenders

Club Sentry users reviews

Overall rating

4.1

/5

11

Positive reviews

82%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.67/10
Rating distribution

5

4

3

2

1

3

6

2

0

0

Pros
The best feature I like about the product is the willingness of Scott to make upgrades based on my needs. I like the check-in screen view you can see all info from one screen.

DI

Dennis I.

I think this is a great application and I would recommend it to anyone.

JN

Jarrod N.

I think this is a great application and I would recommend it to anyone.

JN

Jarrod N.

Cons
This program keeps losing transactions, freezing, charging invoice payments that are not authorized.

LM

Lori M.

You get what you pay for. You can add all the contact information for every member.

BW

Brad W.

I would change the main check-in screen to exclude the list of members and their check-in numbers. We operate a busy 24hr facility and the check in desk is often not occupied by a staff member.

PV

Paul V.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Highly exceeded my expectations

Reviewed 4 years ago
Pros

Simplifies record keeping, keeps information up to date and accurate, and has great tracking features.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Simple software

Reviewed 3 years ago

You get what you pay for. You can add all the contact information for every member. You can get reports on just about anything you need. It is very basic and the learning curve is really easy.

Pros

Easy Check-In Reports for just about anything You can sell membership while adding member in instead of adding, then selling membership You get what you pay for

Cons

It is a little dated. I wish there was an update that I could get for our REC Center. Maybe there is and I am just missing it. It seems like it is a little behind GloFox and other management software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Terrible experience! No customer service responses!

Reviewed 4 years ago

The software program is good for memberships, sales, products, inventory, reports, employee clock in and out, etc. It just isn't working correctly all the time and I cant get anyone to answer the phone or call me back as well as the email option didn't work either....very frustrated!

Pros

I love the program (when it works). It has great options to work with: inventory sales, employee clock in and out, membership screen, billing, products, reports.....It works for everything I need at my gym....however it doesn't like to work all the time...

Cons

This program keeps losing transactions, freezing, charging invoice payments that are not authorized. I have tried calling and emailing this company but I am not getting any responses!!! I just want my software to work so I can run a successful business! Someone call me!!

Vendor response

75% of our customers give our support 5 stars.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Club sentry is paramount to our gym operation.

Reviewed 13 years ago

I would change the main check-in screen to exclude the list of members and their check-in numbers. We operate a busy 24hr facility and the check in desk is often not occupied by a staff member.

Pros

Club sentry allows us to keep up to date and accurate account for all of our memebers. The biggest benefit is that the computer tells people when they are expried so we don't have to have the "awkward" conversation about the fact that they need to renew. Instead they come to us with the money out ready to renew. The support is second to none. Whenever we have a problem, I send out an email and Scott or Cassie answers back almost instantly. Club sentry is paramount to our gym operation. I love how I can use the reports features to track memberships, sales and other important data.

Cons

It requires a second work station to operate. It slightly slows down the time it takes to sign up a new member.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The software is exactly what we need for our limited need for check-in only

Reviewed 13 years ago

The software is exactly what we need for our limited need for check-in only

Pros

The best feature I like about the product is the willingness of Scott to make upgrades based on my needs. I like the check-in screen view you can see all info from one screen. The software is easy to use about a learning curve.

Cons

I would like a mouse scroll feature on the check-in screen for members. I realize there are many reports, but I would like the flexibility to build my own reports includes graphics as needed. Would like ability to get to the database to clean out old or incorrect member info.

Club Sentry FAQs and common questions

Club Sentry has the following pricing plans:
Starting from: $395.00
Pricing model: One Time License


Club Sentry has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Club Sentry supports the following languages:
English


No, Club Sentry does not have an API available.


Club Sentry integrates with the following applications:
QuickBooks Online Advanced


Club Sentry offers the following support options:
Phone Support, Email/Help Desk, Chat

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