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GetApp’s Integration Leaders in Call Center Software
Find call center software products that integrate best with other apps.
Software integrations form an indispensable part of the IT strategy of most businesses. Not only do they foster seamless information flow between applications, but they also boost process efficiency, increase data visibility, and consolidate disparate information sources.
When it comes to integration potential, all software solutions aren’t created equal. Some tools are clear winners and can integrate with a variety of solutions, while others integrate with only a handful.
Analyzing products specifically for their integration capabilities can be labor-intensive. To save you time, we compiled a report to help you access relevant integration data for call center software.
With this report, we want to help you find a call center tool with strong user-reported integration capabilities. We analyzed integration data for some of the highest-rated products on the market and compiled our findings into this report. (View the complete selection methodology for these products at the bottom of this page.)
Integration Leaders in call center software
Analysis performed April 2024*
The grid above showcases products with the highest integration scores based on user reviews on GetApp. (See the complete report methodology at the bottom of this page.)
On the grid, products are arranged in increasing order of their overall ratings (bottom to top) and integration scores (left to right). That means products higher up on the grid have higher overall ratings and products toward the right have higher integration scores. Therefore, products in the top right zone of the grid rank higher in overall ratings as well as integration scores compared to other products on the grid.
Most common app integrations
It can be challenging to figure out which tools a software product integrates with. Software providers may not explicitly mention this information on their product websites, or it may be buried on a webpage.
In this section, we look at the specific integration capabilities of GetApp Integration Leaders in call center software.
For these top-rated products, we’ve built a matrix table that shows which apps users most commonly say they integrate with each product. This allows you to compare how well our Integration Leaders in marketing automation play with popular apps such as Salesforce Sales Cloud, HubSpot CRM, Zoho CRM, Pipedrive, Dynamics 365, WhatsApp, Freshchat, Intercom, HubSpot, Service Hub, LiveAgent, Zendesk Suite, Freshdesk, Zoho Desk, ServiceNow, and JIRA Service Management. We’ve divided these apps into the three categories that surfaced most often in user reviews: CRM, live chat, and help desk.
CRM: The table below highlights CRM tools that integrate with the products featured in our Integration Leaders in Call Center report. According to the data collected from user reviews—software users disclose the various apps they integrate each product with and other publicly available sources—Salesforce Sales Cloud, HubSpot CRM, Dynamics 365, Zoho CRM, and Pipedrive are the CRM solutions most commonly integrated with Call Center software and, therefore, have been used for comparison.
Live chat: The table below highlights popular collaboration tools that integrate with the products featured in our Integration Leaders in call center report. According to the data collected from user reviews—software users disclose the various apps they integrate each product with and other publicly available sources—WhatsApp. Freshchat, Intercom, HubSpot Service Hub, and LiveAgent. are the live chat solutions most commonly integrated with call center software and, therefore, have been used for comparison.
Help desk: The table below highlights popular help desk tools that integrate with the products featured in our Integration Leaders in call center report. According to the data collected from user reviews—software users disclose the various apps they integrate each product with and other publicly available sources— Zendesk, Freshdesk, ServiceNow, Zoho Desk, and JIRA Service Management are the help desk tools most commonly integrated with call center software and, therefore, have been used for comparison.
Product profiles of Integration Leaders in call center software
Let’s dive deep into the profile of each Integration Leader to better understand their integration scores, what users say about them, the cloud platform they’re hosted on, and more.
We selected products for this article based on their average ratings between April 2022 - April 2024, which may differ from their current overall average ratings.
Integration score: 3.9
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier
User review excerpts
To help you understand how reviewers feel about Phonexa’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“The integration builder is fantastic; it simplifies the entire integration process with buyers, and the advanced distribution feature (Ping-tree), which is included as part of the package, is just fantastic.”
“Customer Support, onboarding process was overall good, integrations were done quickly.”
“Phonexa helped us get leads to the right clients all in one place. The integrations for billing, tracking, client logins etc truly helped us simplify and consolidate our entire business model.”
Integration score: 3.3
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier, Integrately
User review excerpts
To help you understand how reviewers feel about Kixie PowerCall’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
”It's actually motivated me to stay with Pipedrive--they integrate so well together. Additionally, Kixie went out of its way to help me integrate its software with ClickUp.”
“It's easy to integrate with the multiple CRMS that I use, I love the features that it has but most important, how easy it is to use.”
“This is a great app with excellent Pipedrive integration. This saves me time, generates more responses, and allows me to watch employee activities in greater detail.”
Integration score: 3.0
Open API: Yes
Hosted platform: AWS, GCP
Integration platforms: Zapier
User review excerpts
To help you understand how reviewers feel about CloudTalk’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“Hubspot integration, multi-platform integration, support, easy setup, detailed analytics.”
“Great telephony system, great CRM integrations.”
“All you need in one tool for a great price. They offer a free trial to see how their features work, and you can choose from integration options according to your preferences.”
Integration score: 2.8
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier, Pabbly
User review excerpts
To help you understand how reviewers feel about Nextiva’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“Managing the call flow and overall integration into business operations was amazing. Immediately upon signing up for the services, I had instant access to the phone number and fax services.”
“Easy to use, cost effective, great support and many integrations.”
“We receive wonderful, customized customer service from Nextiva. They also host a platform that integrates across the US and is HIPAA compliant.”
Integration score: 2.7
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier, Integromat, Tray.io, Workato
User review excerpts
To help you understand how reviewers feel about Genesys Cloud CX’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“We were able to integrate with our CRM easily and fully in house.”
“What I like most is that is integrates all communication in one place, so we done have to invest in multiple softwares.”
“Great tool with new capability to integrate with HR systems.”
Integration score: 2.6
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier
User review excerpts
To help you understand how reviewers feel about JustCall’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“Simple to integrate, easy to use, low pricing, good support, calls recording, Salesforce and Gong integration. We had nice results a few weeks after we started using the auto dialer.”
“We mostly got JustCall for the SMS features which worked as intended. The Hubspot integration into the workflows was great.”
“I like how well JustCall integrates with our CRM which is Hubspot. It tracks every call, records, each call, and records each text to a contact.”
Integration score: 2.6
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier
User review excerpts
To help you understand how reviewers feel about Vonage Business Communication’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“Ease of connection, multitude of integrations and overall amazing reception.”
“The click to dial integration suite that made it so easy to call customers straight from our moving software and send personalized texts. More contact and lead touches = more sales more.”
“I love the fact we can integrate Vonage with Microsoft Teams.”
Integration score: 2.5
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier
User review excerpts
To help you understand how reviewers feel about RingCentral MVP’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“App integration made it easy to see calls, voice messages, and text message notifications from the VoIP system.”
“I looked at the integration features and thought this would be the best selection to allow me to integrate with my other software.”
“Additionally, the platform offers a user-friendly interface and a range of integrations with other software tools, making it a great all-in-one solution.”
Integration score: 2.4
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier, Integromat, Tray.io, Workato
User review excerpts
To help you understand how reviewers feel about Aircall’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“Their integration with Hubspot - All calls we make are automatically exported to our CRM with notes. This helps for reporting purposes.”
“It's really well organized call center platform, had capability to handle any type of customer service requirement. Easy to integrate with CRM platform.”
“I enjoy the user-friendly interface & reliable call quality and also how easy it is to set up and customize call flows and integrations with other tools, such as Zendesk.”
Integration score: 2.2
Open API: Yes
Hosted platform: GCP
Integration platforms: Zapier
User review excerpts
To help you understand how reviewers feel about CloudTalk’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“The voip connection enabled us to integrate the system our Xapsys CRM system which helped make our sales team more efficient.”
“The integration of telephony with the computer brings me great ease. This streamlines my work, making it more efficient.”
“We can make and receive calls, send messages, and hold video conferences seamlessly. The software also integrates smoothly with Microsoft 365, which has significantly improved our team's efficiency.”
Methodology
GetApp Integration Leaders reports highlight top-ranked products based on ratings from end users. Products are scored on two dimensions: integration score and overall rating.
Integration score is calculated based on the sentiment of user reviews that describe a product’s integration capabilities, based on our proprietary assessment.
The overall rating score is calculated based on the overall user ratings for each product. Newer ratings are weighted more heavily.
Data sources include approved user reviews, public data sources, and data from technology vendors. Please refer to the GetApp Community Guidelines for more information.
To be eligible for inclusion in a category, a product must meet the following criteria:
Have at least 20 unique product reviews published on GetApp within 24 months of the start of the research process for a given report.
Achieve a minimum normalized overall rating (as of April 2024).
Have at least 10 unique product reviews that discuss the quality of that product’s integrations with other products.
Achieve a minimum positive sentiment score for reviews that describe integrations based on our proprietary assessment.
Show evidence of offering required functionality as demonstrated by publicly available sources, such as the vendor’s website.
*The matrix table shows each product’s integrations with the most commonly integrated apps cited by user reviews. The data in this table is supplementary and does not affect a product's qualification, scores, or placement on the Integration Leaders chart.
The data used in the matrix table was collected from user reviews; software users disclose the various apps they integrate each product with. Individual integration capabilities were not evaluated by the GetApp team. The data is believed to be accurate at the time of publication as it is shared by software users like you, but readers should note that vendors will continue to expand and change the integrations they offer over time. Our reports will be updated periodically, but will not change in real time, so new integrations reported in new user reviews may not be reflected in this report post-publication.
The review excerpts provided are based on what users liked about the integration functionality/ability of the product within 24 months of the start of the research process for a given report. Review excerpts are passages extracted from longer reviews written by verified reviewers. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. We are only highlighting excerpts with the highest positive sentiment scores in this document.
Excerpts represent user opinion and do not represent the views of, nor constitute an endorsement by, GetApp or its affiliates. Excerpts are not edited for clarity or grammar.
Note: At GetApp, we objectively select and rank products based on a methodology developed by our research team. Some vendors pay us when they receive web traffic, but this has no influence on our methodology.
We conducted this analysis based on reviews and ratings data as of date. In order to present the most up-to-date information, the product cards above show real-time ratings. Please note that this means the ratings value in the product card may not reflect the ratings value at the time of analysis.
The full text of the reviews excerpted is from published reviews on GetApp.com for the associated products on the date this content was published. GetApp makes no guarantee that the reviews will remain posted for the entire period this report is active.
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