In GetApp's Solution Spotlight series, we explain which software is at the top of Google's search engine results and how each can meet your specific needs. To identify the solutions featured here, we entered the term "courier software" in Google during the week of February 1, 2018, in an incognito window with the location set to the U.S. The first five solutions on the first page of Google's results are described here in alphabetical order.
Courier software plays a mission-critical role in both customer service and logistics management for parcel delivery and fleet management businesses. It helps these businesses address three key challenges:
Customers wanting real-time updates on their orders.
Logistics managers seeking to continuously optimize order delivery routes by analyzing performance data from GPS devices.
Courier drivers needing real-time route updates through GPS tracking to find the quickest path between delivery points.
Failing to weigh each of these business challenges equally will lead to unreliable or inconsistent delivery services, which will ultimately lead to a decline in clientele.
However, finding courier software that fits both your needs and your budget is a separate challenge - that's where we come in.
We're saving you time by doing the research for you. We've narrowed the list to the top five courier software products based on their rankings on Google's search engine results page (SERP) when you search for "courier software." Higher SERP ranking means more users and potential buyers are looking for information about these particular solutions.
Read on to get a quick overview of Google's most popular courier software with screenshots and pricing information at a glance.
Caption: AIMS Express order shipping details (Source: couriersoftware.com)
AIMS Express is a cloud-based courier software solution that lets users create and manage orders as well as allows customers to view their order status.
Key capabilities of the software include:
Auto routing: Changes a driver's planned route through real-time autorouting of new orders to the driver's manifest.
Tax rate setting: Copy existing tax fields from previous courier order invoices and adjust the rate accordingly.
Streamlined supplier and agent engagement: The solution has a library of interfaces for exporting data from manifests.
Service-based quotations: Can be generated by customers on a business' website. More complex quotations are generated on the back end and emailed either as a PDF or rich-text email.
AIMS Express offers interfaces for integration with popular delivery companies, such as DHL, DPD, Interlink, APC, FedEx, and Royal Mail. If you send orders with any of those companies or a combination of them, AIMS Express could streamline your order shipping processes.
Pricing information for AIMS Express isn't published online and is only available on request. In general, when it comes to courier software, we find that pricing tends to increase based on the functional breadth of the product, the special needs you as a user may have, and the number of people who will be using the system.
For a comparison of the solution's alternatives, check out GetApp's AIMS Express alternatives page.
Caption: X Dispatch order dashboard for entering customer details for dispatching a courier (Source: cxtsoftware.com)
CXT Software's X Dispatch is part of a suite of cloud-based courier solutions for managing the transport and logistics of dispatching orders to customers through different modules. They include:
X Dispatch: Real-time order management and invoicing.
X Route: Logistics management for routing and distribution.
Nextstop Mobile: Mobile app for using GPS to track routes. It also allows drivers to capture signatures, scan bar codes, and receive real-time updates.
X Internet: Online order placement and tracking for customers.
X Stream: Integrates data and applications to provide parcel status notifications and customer delivery updates.
Key features of the solution include:
Route optimization and monitoring: See updates in real-time.
Flexible invoicing options: Customers can pay drivers through dedicated customer and driver portals.
Mobile app: Available for both Android and iOS devices.
Filters: Sort orders by mode of transportation, cost of delivery, and delivery window.
The tool offers a suite with different products that are added to pricing plans as you scale up, so the solution grows with you.
The solution's Rapidship Client application helps your clients create orders more quickly through customized order screens and templates, searchable customer data, and filters to locate order times.
Finally, the route optimization feature lets you plan order dispatching in a sequence that is based on delivery addresses to choose the optimum route.
The solution offers the following pricing plans:
Express: Starts at $299 per month; designed for small businesses; includes 10GB data storage and the following modules:
Standard: Starts at $899 per month; designed for midsize businesses; includes everything in the Express plan, as well as the following:
Rapidship Client (offers high volume shipment of products, order templates, and faster order inquiry)
Premium: Starts at $1,399 per month; intended for larger businesses; includes everything in the Standard plan and 60GB data storage, as well as the following:
Route distribution integrations
Enterprise: Pricing information available on request. Includes 500GB data storage and all the features from the Premium plan, as well as remote data access.
For a comparison of the solution's alternatives, check out GetApp's X Dispatch alternatives page.
Caption: Digital Waybill user interface with route planning and order details (Source: GetApp)
Digital Waybill is cloud-based courier and transportation software designed to help businesses plan routes for and dispatch two-way couriers. Businesses can enter order details and then track courier shipments with GPS tracking for real-time updates.
Key capabilities of the solution include:
Autofill function: Enables quick data entry for information related to order shipment.
Live integration with QuickBooks: Lets you create an invoice for each courier shipment without the need to import or export order details; the invoice is generated in QuickBooks automatically.
Forwarding new orders to mobile devices: Dispatch can send drivers updates and manage and update orders remotely.
Digital Waybill offers secondary licenses so you can install it on unlimited desktop computers, laptops, and mobile devices that have internet access. Data is then synced across all devices.
In addition, Digital Waybill's two-way dispatch and e-dispatch functions help you update orders that are already en route by sending text notifications to the driver's cell phone if, for example, an order is canceled or needs to be prioritized over others. Pick-up orders can also be sent to drivers via text message while they're on deliveries. (Two-way dispatch with GPS tracking is only available in the Ultimate plan.)
Pricing information for Digital Waybill isn't published online and is only available on request. In general, when it comes to courier software, we find that pricing tends to increase based on the functional breadth of the product, the special needs you as a user may have, and the number of people who will be using the system.
For a head-to-head comparison with similar solutions, check out GetApp's Digital Waybill alternatives page.
Caption: Mobile user interface of MobileFrame Delivery Software with a summary of inventory and customer deliveries (Source: mobileframe.com)
MobileFrame Delivery Software is a cloud-based solution designed for managing orders for courier, on-demand, route-based, and direct store deliveries. In addition to providing a delivery software platform, MobileFrame provides a mobile application development platform.
Key capabilities of the solution include:
Mobile app development platform: Makes it easier to customize features of the delivery app based on customer business needs.
Online order placement: Users can provide the means for customers to place and track orders online and view past order history.
Remote dispatch: Dispatch new orders to the driver's mobile device.
Proof of delivery (POD): Helps ensure that orders are delivered to the right customers through digital signature capture and GPS location tracking of delivery coordinates.
MobileFrame is a mobile application development platform where users can create apps for ERP, asset management, field service management, and more. Through this platform, MobileFrame has designed a unique, ready-made solution to address the challenges of courier businesses related to on-demand deliveries, route optimization, and direct store deliveries.
MobileFrame's mobile app development platform has also been featured in Gartner's 2017 Mobile App Development Platform Magic Quadrant.
Pricing information for MobileFrame Delivery Software isn't published online and is only available on request. In general, when it comes to courier software, we find that pricing tends to increase based on the functional breadth of the product, the special needs you as a user may have, and the number of people who will be using the system.
For a head-to-head comparison of MobileFrame Delivery Software with other courier software, check out GetApp's MobileFrame Delivery alternatives page.
Caption: OneTime 360's dispatching dashboard shows a list of drivers, pending orders, and drivers' GPS coordinates (Source: GetApp).
OnTime 360 is a cloud-based solution designed for various types of transportation businesses, including freight brokers, couriers, and dispatching service providers.
Key features of OnTime 360 include:
User management: Manage drivers and dispatchers, including tasks related to assigning orders and paying out wages. The solution automatically generates time sheets and lets you assign user permissions to restrict confidential access to files and folders.
Customer management: Through the solution's OnTime Customer Web Portal, you can store contracted rates from previous customer orders, which helps dispatchers set the right price. The portal also lets your customers view their order history and personal address books.
Fleet management: Track delivery vehicles through GPS and view details related to maintenance scheduling.
The solution lets you focus on the customer experience with a dedicated customer portal called OnTime Customer Web Portal. It helps your customers track their orders and view their order history and profile details without the need to call customer support.
OnTime 360 can also help you manage on-time vehicle maintenance by providing updates on services due and notifications when your vehicle reaches a specific mileage.
OnTime 360 offers three subscription plans. Each one offers storage for an unlimited number of customer records, unlimited technical support (email only), and access to the OnTime Mobile app.
The plans are priced as follows:
Standard: $34.95 per month for up to two users. Key features include GPS tracking and bar code scanning through the OnTime Mobile app.
Professional: $99.95 per month for up to six users. Key features include QuickBooks integration and payroll functions.
Enterprise: $199.95 per month for up to 13 users. Key features include a dedicated customer portal and HIPAA-compliant features.
Add users to each plan beyond the maximum for $14.95 per month and a one-time fee of $99 for account activation.
To learn more about alternatives to OnTime 360, check out GetApp's side-to-side comparison of the solution.
Get more information and save time searching for courier software that suits your business by comparing features, reviews, and pricing through the following resources on GetApp:
View a side-by-side comparison of AIMS Express, X Dispatch, Digital Waybill, and OnTime 360, and compare other apps on GetApp's comparison page.
Compare even more courier solutions by checking out GetApp's full courier software directory.