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3 Mobile IT Management Apps Users Love
Check out three IT mobile apps that users rate the highest for managing IT operations on the go.
As an IT manager, your constant attention goes to maintaining optimal system performance and ensuring rapid incident resolution while efficiently allocating resources. A mobile IT management app helps you address these needs by providing real-time visibility into IT operations, facilitating on-the-go troubleshooting, accelerating ticket management, and optimizing resource allocation.
While leveraging an IT management app usually translates to improved efficiency and faster response times, understanding the functionalities of the app is important to ensure it aligns with your specific business needs and requirements.
To help you pick the right mobile IT management app for your business, we looked at 2M+ unique user reviews to see what users had to say and highlighted the top three mobile IT management apps based on sentiment analysis of reviews, arranged in order of percentage of positive reviews. (Read how we selected these at the bottom of the page.)
The listed tools fall under different categories—mobile device management, endpoint management, and remote access tools with IT management capabilities. Common features across all products include remote management as well as alerts and notifications.
1. VantageMDM
VantageMDM is a device management software that allows you to deploy, update, and manage applications across most types of mobile devices (Android, iOS, and Chromebook) from a centralized dashboard. Its mobile management app offers a kiosk mode to transform your iOS, Android, and Chromebook devices into dedicated kiosks, restricting device access to specific applications or functions. VantageMDM supports both single app and multi-app kiosk modes on its mobile app. While single app mode locks the device for a single application use, the multi-app kiosk mode allows two or more apps to run on a device while blocking the rest.
Customer support: Chat, email, and phone
Mobile app price: Available with the paid plan, starting at $1.50 per device, per month
Billing cycle: Annual
Who should consider VantageMDM mobile app?
IT administrations looking to secure and control their devices while optimizing them for specific tasks can opt for VantageMDM mobile device management software as it offers kiosk mode to turn any Android or iOS device into a dedicated kiosk, enhancing security and focus for business operations. IT professionals can leverage this to restrict user access to specific apps and websites, prevent unauthorized access to device settings, and centrally manage devices from a single dashboard.
Review excerpt from a user of VantageMDM’s mobile app:
“It has a lot of features available and the kiosk function has been a game changer for our organization especially converting a regular tablet device into kiosk.”
Pro tip
Select a mobile app that can adapt to the growing needs of your organization and remain cost-efficient over time. The app should be able to accommodate an increasing number of devices, systems, and users without compromising performance or functionality.
2. ManageEngine Endpoint Central
ManageEngine Endpoint Central is an endpoint management solution that helps in managing your IT infrastructure, including desktops, smartphones, and servers from a central location. The software features a mobile app that can be used to manage Windows, Mac, and Linux computers. You can leverage the app to scan and fetch all the hardware and software details of one or more computers. Additionally, you can install or remove the Endpoint Central agent, which is a software application used to complete various tasks initiated in the Endpoint Central server, such as patch management and software deployment.
Customer support: Chat, email, and phone
Mobile app price: Available with the paid plan, starting at $40 per month
Billing cycle: Monthly
Who should consider ManageEngine Endpoint Central mobile app?
ManageEngine Endpoint Central is a viable choice for IT teams looking to initiate remote sessions and troubleshoot computers via a mobile device. In addition to scanning computers and installing/uninstalling agents via a mobile app, the software offers endless patch management, advanced remote control, and prohibited software management features in its mobile app which helps IT managers manage endpoints efficiently and securely from anywhere, anytime.
Review excerpt from a user of ManageEngine Endpoint Central’s mobile app:
“Its versatility in handling tasks such as Asset Management, Software Deployment, Mobile Device Management (MDM), and Patch Management has been invaluable to me and my organization. Whether it's handling Asset Management, Software Deployment, Mobile Device Management (MDM), or Patch Management, the user-friendly nature of this product ensures that even those with minimal prior experience can quickly adapt and contribute to our tasks."
Read more about ManageEngine Endpoint Central.
3. Splashtop
Splashtop is a secure remote access and support software with a mobile app that helps you access your devices remotely. The software offers file transfer and remote printing capabilities in its mobile app, which enhances productivity and flexibility for IT users. You can leverage these features to transfer files between different operating systems (Windows, Mac, iOS, Android), and print documents from a remote computer to a local printer connected to your mobile device. This means you can access and print files from your office computer using your smartphone while on the go.
Customer support: Chat, email, and help center
Mobile app price: Available with the paid plan, starting at $3 per month
Billing cycle: Annual
Who should consider Splashtop mobile app?
IT managers looking for quick file transfers and on-the-go printing capabilities in a tool should look into Splashtop’s mobile app. Users can leverage the app capabilities to transfer a wide range of file types, such as documents, images, media, software installation, and configuration files. Additionally, they can benefit from the app’s printing capabilities that can help them print security, help desk, diagnostic, patch management, and other reports even when away from their desks.
Review excerpt from a user of Splashtop’s mobile app:
“I have been using Splashtop for remote access for a long time and its connection is fast and covers all operating systems including mobile.”
Pro tip
Shortlist an app with an intuitive user interface that is easy to navigate, even for users who may not be highly technical. Ensure that the app offers a clean layout, well-labeled icons, and simple menus, making it easy to access various functions and information quickly.
Features of interest
Here are some common features that you can expect in mobile solutions for IT management needs:*
| Feature | Description |
|---|---|
| Asset management | Track and manage an organization’s IT assets, such as hardware, software, and network components directly from a mobile device. This feature helps IT administrators maintain an up-to-date inventory of all assets, monitor their usage, and manage their lifecycle—from procurement to retirement. |
| Maintenance scheduling | Plan regular maintenance tasks for IT assets. The feature allows users to create detailed maintenance schedules for their assets, ensuring that all hardware and software components receive timely updates, patches, and inspections. It also includes automated reminders for upcoming maintenance activities. |
| Dashboard | Monitor various aspects of the IT environment, including server health, network status, and active incidents via an intuitive dashboard. This dashboard typically displays data through visual elements, such as graphs and charts, making it easier for IT professionals to assess the state of the IT infrastructure. |
| Alerts and notifications | Stay informed of critical events and system status changes in real time. This feature offers instant updates regarding issues, such as system outages, security breaches, performance degradation, and compliance violations. It enables IT teams to respond quickly to potential problems and mitigate risks. |
| Reporting | Generate and view reports on system performance, security incidents, network activity, asset utilization, maintenance activities, and other aspects of IT management. These reports can be customized to include specific timeframes and formats, making it easier to analyze trends and make informed decisions. |
What are the benefits of a mobile IT management app over a desktop version?
Mobile apps have become increasingly popular because they offer several advantages over the desktop version. Here is why you should consider a mobile app for managing IT operations.
| Benefit | Description |
|---|---|
| Accessibility and mobility | Unlike their desktop counterparts, mobile IT management apps enable IT administrators to manage and monitor their IT infrastructure from anywhere and at any time. This mobility ensures that urgent issues are addressed promptly, no matter if the administrator is on-site, traveling, or working remotely. |
| Cost-effectiveness | Mobile devices, such as smartphones and tablets, generally consume less power and are relatively less expensive to maintain than traditional desktop setups. This helps businesses reduce operational costs related to equipment, energy consumption, and maintenance, making mobile apps a more economical solution for managing IT infrastructure and operations. |
| Enhanced collaboration | Mobile IT asset management apps allow administrators to share real-time updates, insights, and status reports with their teams directly from their mobile devices. These apps offer features, such as integrated messaging, push notifications, and collaborative dashboards to ensure that team members can quickly exchange information and respond to issues regardless of their location. |
Frequently asked questions when selecting mobile IT management apps
Here are some common questions you can ask your vendors while looking for the best IT management app:
Does the app facilitate real-time monitoring?
Before finalizing the best IT management app, ensure that it provides IT administrators with instant visibility into the status and performance of IT infrastructure. This feature continuously tracks and reports on various system metrics, such as network performance, server health, application uptime, and security events, delivering instant information to the user’s mobile device. With real-time monitoring, IT personnel can proactively identify issues, minimize downtime, and ensure smooth operations of critical systems.
Does the app offer offline access?
The offline feature in an IT management mobile app allows administrators to perform important tasks and access important information even without a stable internet connection. The feature ensures that essential data, including system configurations, logs, and diagnostic tools, is cached locally on the device, which helps IT professionals manage and troubleshoot issues even in areas with limited internet connectivity.
What security measures does the app offer to safeguard data?
Security is of paramount importance in IT management mobile apps. Features, such as multi-factor authentication (MFA), data encryption, role-based access controls, automatic session timeouts, security updates, device management policies, and secure virtual private network (VPN) access are necessary to protect organizational data in case of device loss of theft.
Methodology
To be considered for this list, products had to:
Have at least 20 unique product reviews published within the past two years that mention mobile-specific capabilities (based on text analysis), with an average rating of 4.0 or higher as of July 29, 2024.
Meet our definition for IT management software: “IT management software provides the tools and processes for controlling and monitoring computer networks, which include operating systems, applications, network devices, security measures, mainframes, access control systems, web services, and databases. Organizations use IT management applications to manage activities across their systems, such as evaluating capacity, user activities, software inventory and installation, server availability, and virus or malware protection.”
Have the highest percentage of positive sentiment (versus neutral or negative sentiment). We calculated the sentiment score by identifying the positive and negative user sentiment specifically around mobile app usage.
*Mobile features of interest were identified from vendor websites. Our research team selected the features considering what we know users expect or find important in a mobile experience.
Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score.
Excerpts represent user opinion and do not represent the views of, nor constitute, an endorsement by GetApp or its affiliates. Excerpts are not edited for clarity or grammar.
Editorial independence: We select and rank products based on an objective methodology developed by our research team. While some vendors may pay us when they receive web traffic or leads, this has no influence on our methodology.
