6 min read
Apr 20, 2020
Medical

3 Top-Rated Telemedicine Software Platforms

These three top-rated telemedicine software platforms allow you to treat your patients remotely.

R.K.
Rahul KumarContent Writer

Telemedicine software platforms allow physicians to provide remote care to their patients using secure and integrated communication tools, such as multistreaming video conferencing and file sharing applications. These platforms are useful for treating patients in far-off rural areas or patients unable to physically visit clinics.

Also, unforeseen crisis situations, such as the global spread of the coronavirus, have increased the use of telemedicine software to diagnose and treat patients remotely.

Telemedicine software is available either as a stand-alone platform or an integrated application in electronic medical records (EMR) and practice management systems.

In this article, we’ve analyzed the user reviews of all telemedicine software platforms featured on GetApp to suggest the top three tools (listed alphabetically). Read the complete methodology at the bottom of the page.

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Doxy.me: Customize patient waiting rooms using photos and videos

Doxy.me is a cloud-based telemedicine platform that allows physicians to diagnose and treat patients remotely using audio and video conferencing and text messages. Its key features include screen sharing, patient queue management, notifications, group calls, image capture, and file transfers.

Here’s how you can use Doxy.me for remote patient care:

  • Use live chat functionality to interact with patients via text messages even when you’re on a call with other patients.

  • Customize virtual waiting rooms using photos, texts, and videos. Simultaneously manage visits from multiple patients.

  • Handle patient check-ins, track meeting history, and record details such as session duration, date, and time.

  • Use the analytics module to identify gaps in treatment and improvement opportunities.

  • Organize peer-to-peer meetings. Share access to virtual meeting rooms with peers who can treat patients when you’re unavailable.

User feedback trends

Based on an analysis of reviews on GetApp, here’s an overview of general user sentiments.

  • Reviewers like that the tool is easy to set up, and they can easily share waiting room details with patients.

  • Users like that their patients don’t have to download any application; patients simply click on a link (shared via email or text message) to start the session.

  • Some users mentioned that they face connectivity issues at times, and they have to restart the tool.

  • A few users think that the tool should provide the option to send manual appointment reminders, as automatic reminders fail occasionally.

Who should consider Doxy.me?

Doxy.me is suitable for medical practices of all sizes. Its free version can be a good option for solo physicians and small practices.

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Mend: Allow patients to fill intake forms online

Mend is a cloud-based telemedicine platform that allows physicians to connect with their patients remotely using video conferences, online chats, and messages. Its key features include appointment scheduling, appointment reminders, online patient intake forms, and screen and file sharing.

Here’s how you can use Mend for remote patient care:

  • Allow patients to self-schedule or modify appointments online to reduce no-shows.

  • Send automated appointment reminders to patients.

  • Share intake forms via a link on your website, an email, or a text message to let patients fill them up online using any device.

  • Use a drag-and-drop interface to upload files and share information with patients.

  • Invite patients to live chats using an online link (shared via email or text message).

  • Integrate the software with your existing EMR or practice management solution.

User feedback trends

Based on an analysis of reviews on GetApp, here’s an overview of general user sentiments.

  • Reviewers like that the software can be accessed via browsers (desktop or mobile) as well as a mobile app.

  • Users like that the customer service team is available on chat. They say that the team responds quickly and is helpful.

  • Some users feel that the tool has a steep learning curve.

  • A few users say that there’s a long delay between clicks.

Who should consider Mend?

Mend has multiple offerings to meet the needs of small, midsize, and large healthcare organizations.

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OnCall Health: Track key telemedicine metrics 

OnCall Health is a cloud-based telemedicine platform that allows physicians to communicate with and diagnose patients remotely using audio calls, video conferences, and text messages. Its key features include appointment scheduling, appointment reminders, online patient intake forms, screen sharing, chats, and file sharing.

Here’s how you can use OnCall Health for remote patient care:

  • Allow patients to schedule or modify their appointments online.

  • Send automated appointment reminders to patients.

  • Communicate securely over video and instant messaging on any device or browser.

  • Use the analytics module to track key metrics such as clinical results, patient satisfaction, and appointment attendance.

  • Create custom domain names and email notification servers. Also, create custom branded iOS, Android, web, and desktop apps.

User feedback trends

Based on an analysis of reviews on GetApp, here’s an overview of general user sentiments.

  • Reviewers like the tool’s ability to schedule appointments directly on the website and send automatic appointment reminders.

  • Users state that the customer service team is knowledgeable and responsive, and the detailed tutorials provided during kick-off is helpful.

  • Some users report poor video stability when treating patients from rural areas or areas with low internet connectivity.

  • Some users point out the tool’s inability to record video conference calls.

Who should consider OnCall Health?

OnCall Health is suited for medical practices of all sizes.

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Next steps

Many factors go into making a good software purchase decision. Here are a few things to keep in mind.

  • Go through each software recommendation carefully. Read user reviews and analyze benefits before making a decision.

  • See a side-by-side comparison of the three tools featured in this article.

  • Check out free software versions and opt for trials and demos to select software with required features and within budget.

  • You can also compare other telemedicine software platforms on GetApp.

Methodology  and Disclaimer

To identify the products featured in this article, we used the following approach:

  • We selected all GetApp-listed telemedicine products that had over 20 reviews and a minimum rating of 4.0 as on April 6, 2020.

  • From the shortlisted products, we selected tools that appeared to offer two-way audio and video calling, HIPAA compliance and were not focused on a single medical specialty.

  • We sorted the remaining products by overall user rating to arrive at our top three recommendations.

For the "user feedback trends," we performed a sentiment analysis of reviews left for each product in the 18 months previous to the creation of this report. Reviews data may have changed since publication and may not reflect current conditions.

Note: The content in this piece provides the opinions and points of view expressed by users and doesn’t represent the views of GetApp.

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