Aloha Pricing, Features, Reviews & Comparison of Alternatives

Aloha

Restaurant management and EPOS solution for businesses

4.21/5 (47 reviews)

Aloha overview

What is Aloha?

Aloha is a cloud-based electronic point of sale (EPOS) solution designed to help bars and restaurants manage the entire business lifecycle including reservations, seating plans, tableside services, staff rosters, payments, and more. The platform allows managers to create custom floor plans using real-time updates on waiting times and available seating capacity.

Aloha comes with a kitchen automation system, which enables users to handle table turns, order times, food quality, menu and recipe displays, and custom orders. Features include drill-down analysis, sales forecast, payroll data export, supplier communication, fraud prevention, automated recommendations, and more. The inventory management system provides barcode label scanning, which enables users to track stock levels, identify cost variances, and monitor missing items. Plus, the solution allows managers to organize personalized marketing campaigns with email and SMS invites, rewards, discounts, and gift cards across multiple locations.

Aloha includes a real-time reporting tool, which enables users to monitor customer feedback, inventory status, and social media mentions via real-time notifications. The platform also integrates with various credit card providers such as GlobalPayments, HSBC, Barclaycard, and Mastercard to facilitate credit and debit card processing.
alohaepos.co.uk

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Aloha screenshot: Aloha group maintenance Aloha Sales VideoAloha screenshot: Aloha dashboardAloha screenshot: Aloha item maintenance

Aloha reviews

Value for money
Features
Ease of use
Customer support
  3.6
  3.9
  4.2
  3.5
Justyna Kuzian

Like the table layout on the screen

Used daily for 2+ years
Reviewed 2020-03-18
Review Source: Capterra

For managers great tool to keep track of all the comps voids labor and etc.

Pros
So much easier than micros. Dummy proof for new servers. Easy for servers to navigate.

Cons
Credits cards system from time to time goes down. Customer service hard to reach in the timely manner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brian Hudson

Make your F&B ePOS work for you the easy way

Used daily for 2+ years
Reviewed 2019-06-27
Review Source: Capterra

Put it this way: when I would go to interview here and there for management positions in restaurants, one of the first things I'd do is steal a quick glance around to see what ePOS was in use. When I would see Aloha, it was an immediate sense of relief. They are just so easy to learn and use. So much so that I dare say it will still help you save money even if you are replacing an old, paid-off system that did get the job done (kind of). For example, I cannot tell you how many nights I have spent, exhausted after a crazy shift with a arbitrary ePOS and a crying server or bartender because their checkout got butchered by some mistake, then the attempted "fix" didn't have the intended effect, then the fix to fix the fix went haywire - that won't happen anymore. Aloha will simply the process for your staff = reduced training hours, far fewer incorrect orders sent to the kitchen, less servers running to the expo to rattle off what they "actually meant" when they tried to use archaic codes to modify an item, less food coming back to the kitchen because it isn't right, easy checkout that does fabulous things like letting an admin level user undo things like erroneously split tables or incorrect payments assigned to incorrect seat numbers, and I haven't even gotten to it's back-of-the-house superiority. You can get any report generated to show you just about any piece of information you would like about your business, as the system is easily customizable for your needs.

Pros
I have worked in restaurant management across the world, and have encountered various ePOS systems that do the job but that's about it. Aloha is not one of those. You could quit literally sit someone down in front of it and in 5 minutes they'll know the basics, 10 minutes they will be able to enter more complex orders and complex checkouts (e.g. split checks, etc.), and in 30 minutes they could be capable of programming your entire business into it from scratch and running any report you could want. A la iPhone. It really is that simple to use.

Cons
Like any computer, terminals can sometimes get glitchy and must be rebooted, but impatient folk servers and managers alike may start thumping on the screen with their pens, fingernails, etc, and after awhile it will take a toll on the touchscreen. But I've experienced this in $10mln/yr volume restaurants when they are under heavy use, not $2mln/yr volume businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Justin Braun

Used to be a great product

Used daily for 2+ years
Reviewed 2019-12-04
Review Source: Capterra

Years ago it was great software with great support. It hasn't kept up and upgrades are ridiculously expensive. I can't imagine seeing it at any new locations.

Pros
There are more features available on Aloha than in most POS systems. You just have to figure out how to use them (and support doesn't even know most of them!)

Cons
Aloha used to be the best option in POS. Unfortunately, support has plummeted, and any features that are included in newer platforms are either unavailable or expensive monthly payments to acquire.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Elizabeth Hyman

Behind the times

Used daily for 2+ years
Reviewed 2019-11-13
Review Source: Capterra

Pros
Aloha was great in the late 00's when it was the most advanced POS system around. It has detailed reporting and is widely known in the hospitality industry

Cons
It is not cloud based. Your computer goes down, god speed! The reports are clunky and hard to define if you want to drill down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Heather Sinclair

Ringing in Food

Used daily for 1-2 years
Reviewed 2019-11-17
Review Source: Capterra

Using Aloha as a server made putting in orders so easy. The mods were all right there with the menu items making even larger orders quick and seemingly error proof. The listing of the order placed was clearly visiable on the left side of the screen so add on or mistakes were seen before the order eas sent

Pros
While setting up the menus in the system the organization and catorgies were so easy to set up. The rep waa very knowledgeable and asked questions about the food itself to better understand the needs of the servers ordering process.

Cons
When we made menu changes it seemed difficult and expensive to remove or add items. The reps were slow to reply and kept trying to sell am upgrade our system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aloha pricing

Pricing options
Subscription
View Pricing Plans

Contact NFS Technology Group for pricing details

Aloha features

API
Activity Dashboard
Billing & Invoicing
Credit Card Processing
Discount Management
Employee Management
Gift Card System
Inventory Management
Inventory Tracking
Loyalty Program
Order Management
POS
Sales Reporting

Automatic Notifications (92 other apps)
Customer Database (92 other apps)
Customer History (80 other apps)
Multi-Location (108 other apps)
Promotions Management (77 other apps)
Reporting & Statistics (125 other apps)
Third Party Integration (76 other apps)

Videos and tutorials

Additional information for Aloha

Key features of Aloha

  • Built-in Accounting
  • Cash Drawer Management
  • Delivery Management
  • Gift Card Management
  • Inventory Control
  • Kitchen Management
  • Menu Management
  • Online Ordering
  • Point of Sale (POS)
  • Reporting/Analytics
  • Separate Checks
  • Social Media Promotion
  • Split Checks
  • Table Management
  • Tips Management
  • Wait List Management
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