DineTime Host Features List

DineTime Host Reviews

DineTime Host

Front of house management solution for restaurants

4.67/5 (9 reviews)
710

DineTime Host Feature Summary

  • Guest management
  • Online reservations
  • Table management
  • Waitlist management
  • Wait time calculation
  • Waitstaff management
  • Guest list management
  • Availability plan
  • Historical data tracking
  • Real-time data
  • Restaurant analytics
  • Restaurant reservation API
  • 2-way text messaging
  • Loyalty program integration
  • Customer information capture & tracking
  • Server assignment
  • Electronic reservation book (ERB)
  • Custom floor plans
  • Rotation management
  • Automatic & manual service staff rotation
  • Customer app
  • Shift scheduling

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Competitor Feature Comparison

DineTime Host Feature Reviews

7 reviewers had the following to say about DineTime Host's features:

Greg Gillin

This app has made the flow of our clientele steadier and more accommodating to them.

2017-07-13

Pros

It enables a quick and efficient method for both employees and customers.

Cons

If we could change a feature it would be the ease of use of the multiple buttons/options for a particular assignment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Angel Manfredini

We are happy with the system and it has made for a much more organized and smooth running wait list.

2017-07-28

An organized seating list

Pros

The texting feature is a great way to notify customers when their table is ready (and when they have left an item behind) We like that customer names/numbers are stored, esp since we have a large number of repeat customers.

Cons

I am not sure we are set up correctly, and each time I call customer support they suggest that maybe we were not set up properly either.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Gina Moore

Simple, easy to use. Extremely host friendly. I've received amazing help from customer support!

2017-07-14

Organization at the Host stand and great analysis of how often our hosts over-quote our guests!

Pros

I like that it is compatible with iOS (we use our Host client on a large iPad) and it makes it easy for training- because Hosts are already so accustomed to Apple products anyways, they pick up the program in the blink of an eye!

Cons

I wish there was a way to filter the email database to which location the guest visited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Cristina L.

This software has improve our reservation and front of the house system.

2017-07-13

Improving our font of the house/reservations system.

Pros

It let us customize our floor plans and keep track of number tables, costumers, cancelations, walk ins, etc.

Cons

Navigating on the DineTime portal it takes longer to setup things, like the web widget/appearance you can't adjust it on the same page, has to go back to another page to do this. Not very functional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Bustamante

We love how easy it is for someone to book online and if we have any questions the reps are quick!

2017-07-13

More overall business and convenient online reservations.

Pros

The quick response from our customer service reps is most appreciated.

Cons

Nothing in particular. In the begging we had a few bugs to work out because we had never used a service like this before. Our reps helped us set the settings for our business and we almost never have to call them!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jon Gerome

DineTime has been an asset to our operations

2017-07-13

Accurate quote times, rotational seating, guest texting, and improved flow at the host stand.

Pros

We love not having to use pagers and the ability to text our guests especially at locations in a mall setting makes for a better waiting experience.

Cons

We also would like to have more control over text content and have the ability to make text messages unique by location.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Joyce Reader

Absolutely Amazing for our operation!

2017-07-13

Guest Data, 2 way SMS, server rotations and more

Pros

The ability to handle waitlist, call aheads, and reservation with one solution. DineTime gets us seen by more diners and allows are current diners to make reservations from the DineTime App!

Cons

We use the cloud based solution. So lag time on table updates and redundency has been the only issues that we have had, but those are few and far in between.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more