I have found Food Connex very easy to use with a short bit of training. Once you have a minimal idea of how to use it you can freely look around and figure out how to do what you need to get done. When I have had questions or issues, I have regularly used their support services. They have been very quick to respond and quite helpful. There have even been small modifications to the program after I pointed out certain things did not work as I thought they should have.
Pros
It's easy to use. It's live. Changes to orders and inventory are immediate so everyone across the office and those in the field is on the same page. You can control user functionality as needed so trouble can be kept to a minimum.
Cons
Every morning some screens and activities are slow to start with no known cause.
Thanks for the great review we are proud of our support.
Rating breakdown
Likelihood to recommend: 10/10
A simple system to use, support has a quick turn around getting issues fixed. I've used systems that cost 100 times more that had less flexibility. Great software package for those in need of an internet based tool.
Pros
The simplicity of use via the internet.
Cons
No weekend support for scanning issues, and when you have to take the product off an order it has to be manually removed, not removed with a scanner.
Thanks Rodney for your valuable feedback,
Rating breakdown
Likelihood to recommend: 10/10
The staff and service support team are excellent. Very responsive with little or no wait time. Over the past several years, since we moved from "Food Connex" to VictualNet we have asked for several improvements that have not yet been programmed for improve ease of use. Specifically, having to bounce around from menu item to menu item instead of seeing everything on one screen in both the Inventory Item and Customer Master Menus. Inventory Master Menu should combine the cost and price onto ONE page and ADD the GP% in the same screen. THIS IS WHERE WE SPEND A GREAT DEAL OF TIME WATCHING OUR BUSINESS! Customers that are "inactive" should not appear in order entry customer pull down list. It has at times caused error in selecting the wrong customer. When changing ship to date in order entry, the system should recognize/change to the new dates prices/promotion. It does not currently. The system is still "hanging" after an item is selected in the order entry menu. It takes sometimes a min to catch up or times out. Also, the UOM after selecting an item is also hanging or timing out. There should be a check box to apply or not apply discounts set up to certain customers to credit memos either in the customer profile or in the promotions view. Reports: Many requested reports can only be accessed by VictualNet staff. I'd like to see more reports such as a price change list by customer available. Thank you! Gina Treanor Treanor Deli Provisions
Gina, Thanks for your input. We are constantly looking for positive feedback and we need to get to some of those requests in 2017.
Rating breakdown
Likelihood to recommend: 7/10
No limit on users, use it anywhere with Internet access, connects to Quickbooks, no handhelds or special printers needed and it's live. Windows tablets and printers are getting better and cheaper. This is definitely the way to go for mobile invoicing.
Pros
Live access, broad range of usable products, ease of use.
Cons
Must have good Internet access and/or wifi
Thanks Sal we are always looking for great users like yourselves/
Rating breakdown
Likelihood to recommend: 10/10
Works well in our sales environment. Interfaces will with our accounting software. Provides multiple reporting options.
Pros
Software is generally quite user friendly. There are a multitude of available reporting features.
Cons
Would like a feature/warning when "date needed" is backdated in excess of one month.
Rating breakdown
Likelihood to recommend: 7/10
Contact IMS Software for pricing details.
Australia (English)
Belgique (français)
Canada (English)
Chile (español)
Colombia (español)
Deutschland (Deutsch)
United Arab Emirates (English)
España (español)
France (français)
Ireland (English)
México (español)
Nederland (Nederlands)
New Zealand (English)
Österreich (Deutsch)
Portugal (Português)
Singapore (English)
South Africa (English)
United Kingdom (English)