Gather Reviews

Gather is a wonderful company to work with. We had a deadline to meet for our website and we had been looking at other case management systems. They were able to accommodate us in a timely fashion and redo an antiquated homegrown website. We are still in the process of transitioning but the chat feature is wonderful for when you have a question but not want to email.

At the time of this review, they are not connected to ASD and the firm we do our accounting with.

Thank you so much for the kind review! We appreciate you :)

After exhausting our research for a case management software after decades of handling it in paper/carbon copy/typewriter only, we decided to take a trial run with three different companies. Gather was our favorite by far: it is user friendly (even for our technologically-challenged team members); the Gather website seamlessly integrates with the software; our families LOVE the ability to collaborate...

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While we are completely satisfied with the software as it stands, we've been assured that Gather is constantly working to serve funeral directors with their growing needs. We mentioned that integration with ASD is something that would be extremely useful and [sensitive content hidden], told me he is making it one of his priorities to see if such an integration is possible. We haven't found any faults with the software or the support team.

Thank you so much, Joe! We love working with you and are excited to keep the momentum going. We're always here to help you and your team. Thank you for everything you do to help your community :)

Over all the ease of using Gather has improved and has always been easy to use. The formatting of the program and the user interface provides that easy use. It is customizable within certain parameters which has allowed me to make things easier for my self and my colleagues.

It is difficult to have families use it remotely. Not 100% sure why but many families either do not understand or get lost. Often families and I go over Vital Statically Information over the phone and they can answer all the same questions that they did not remotely. The user interface is the same for myself or a family member and that I think is preventing an easier time for families using Gather remotely.

Thank you for the response, Jacob! We're glad to hear that you find Gather easy to use, and appreciate some of your ideas/feedback for improvement. We appreciate you!

the Gather Platform allows our funeral home to assist families create a beautiful online presence of their loved ones. Our Funeral Home has been able to reduce employee time per funeral and improve performance. We continually find new ways to "Use" the Gather Platform to improve customer service and employee satisfaction in helping families.

There really are no down sides to Gather. The Team that assists you with issues will listen and find a way to solve any concerns.

Hey Brian! Thank you so much for taking the time to leave Gather a review, it's always a pleasure working with your team. We're humbled by your kind words, they motivate us to keep making our solutions even better. We appreciate you. Cheers :)

Everything! From the data input anywhere, case management, sending forms to be signed electronically, the live-streaming, my website is amazing and they did it. Also their customer service is simple amazing!

I can’t think of any cons yet. Maybe loading time but I’m sure that’s the internet on my end.

Hey Ronald! Thank you so much for taking the time to review Gather. We LOVE working with you and are so happy to hear about the positive experiences you've had with us.

I love the ease of use of the Gather software. It is a program that is very user friendly for our team and the families we serve. Along with it being user friendly, the software is always changing and getting better. Gather is always striving to make their program better and that is just one of many things that make them so great!

I really can't say there is anything that I dislike about the software. There is obviously things that we ask about changing or editing within the software, but any time we do the team at Gather is always ready to listen and do anything to make it right to fit our needs.

Justin, we love working with you and your entire staff. Thank you for being a top-notch human being and customer. Your dedication to serving families is what drives us to get better every day. Cheers to more continued success together!

I am a huge fan of collaborating with families as much as possible. Giving families as much control as possible is essential to their overall satisfaction throughout the experience. The fact that families can use Gather for all their needs, at need and aftercare, is incredible!

I understand Gather will do custom reports, and have them emailed monthly. I wish this was built into the reporting tab for me to do myself. Specifically, it would be ideal to be able to sort by case types and see specific types of data in the revenue report.

Thank you so much for your review, James! We love hearing about your positive experience with Gather :) We're always a call, chat, or email away if you ever need help with anything!

The ease of the system. Being able to add obituaries to the website with just a single step. Allowing families the ability to add pictures and personal information. Livestreaming of services.

Not having a good spot to put the programs that we generate for families services.

Thank you for the review Pam! We appreciate your feedback a ton, and we're happy to hear that your experience with Gather has been extremely positive :)

We love the accessibility of gather and the ability to work remotely and have families help us from outside the funeral home as well. The card reader is also a god send. We are over the moon about it calculating the fees for us and how easy it was to use.

So far the only issue we have had is getting our old data (1996-on)into the system. It is also seems to have a bit more than we really needed being as we are a smaller firm but I'm grateful that we can customize pretty much everything to make it work for us.

Hannah, you are AWESOME. Thank you so much for the kind review! We're so glad to hear that you, Bailee, and Spencer are loving Gather already. We're working on getting the data migration files squared away - woot woot! We're also incredibly happy to hear that the card reader + the system is making payments a lot easier for you. Thank you for everything you do! We're here to help every step of the way :)

What I like most about Gather is how it can be completely personalized with the needs of our business. The integration with our existing business was a dream.

The only thing I don't like is that when printing the statements, they print on 2 pages, without being able to adjust to be able to print on 1 page.

Hi Samantha, thank you so much for the kind review! We love to hear that Gather has been a difference-maker for both your staff and your families. We love working with you and your team :) Thank you for your feedback on the printable statements! A fix to this is in the works, rest assured. This has been passed along to our product team so they can give it the attention it deserves. If you have any future questions that we can help with, simply visit our website and hit the chat feature to talk with our support team which is available 7 days a week :)

Gather makes everything so easy to navigate and use that it will make you wish you started using it sooner.

The only thing that I can think that could be done differently is to have the place of death field auto populate that information into other fields that correspond so that it doesn't have to be entered multiple times.

Thank you so much for the review, Gim! We appreciate your feedback and will pass this along to the team. Please feel free to reach out if you ever have future questions. And most importantly, thank you for the services you provide to the families within your community :)

Gather is professional in appearance as well as their customer service. We primarily use their live-stream capabilities and they even monitor the feeds and contact us when the discover an issue. Easy fir the layman to use and implement.

Wired mics. A wireless mic that could be closer to the speaker would be much better.

Thank you for the review, Tyler! We enjoy working with you and your team. We're glad to hear that your experience with our live-streaming system has been enjoyable. We've passed along all of your feedback to our product/dev team. Thank you for everything you do :)

Atneed and preneed side; accounting side

Email notification about new obit on website. I know there is a fix for this coming.

Thank you so much for the kind review, Brian! We appreciate your feedback and will pass this along to the rest of the team. Thank you for all of the amazing work you do for your community!

Ease of use, usability on my phone or any other device

Would love to have it talk to ASD and to deliver emails or other advertising materials by an email notification.

Thank you for the awesome feedback, Miles! We love working with you. We appreciate this, and some of the opportunities you mentioned are action items on our end. Thank you for everything you do :)

Easy to keep up with all cases. We love it.

Everything works well we have had no problems at all

Thank you so much for the kind review, Agustin! We love to hear that your experience with Gather has been nothing but positive :)

I like that we can place all information in ONE place as well as use ONE place to enter billing items. I like the showroom with photos of merchandise and also the way we can discount items, modify prices, add notes, and the ability to add "one-time" items.

We prefer military time for TOD. That is how it's communicated to us and how we enter it into the state database as well as for the crematory. We also prefer to have the SSN unlocked as a default in the death certificate area.

Thank you so much for your review, Jena! We appreciate your feedback a ton and enjoy working with you and your team :)

User Friendly for both directors and clients

I currently do not have any complaints. I have experienced some clients complaining about how they upload photo's, some saying it has been difficult to use or upload. However, this has been a very small number of clients with this experience.

Thank you for the kind review, Matthew! We appreciate you :)

I love that everything is one place and easy to find. Still learning all the features in Gather, but am very happy with everything. So easy once you learn to navigate around. Working with the Gather team to

Customers are having a hard time finding service info. They're not interested in service details as much as looking for service times. Should be higher on the page, not everyone likes to keep scrolling down the page to look for service times & place.

Thank you for the review, Jayme! We're glad to hear that you've had a great experience with Gather so far. That is super helpful feedback on the service times, we've taken your insight back to our leadership team. Keep being awesome :)

I especially like the livestreaming and the ability to have clients upload their info.

I don't like that we cannot print out our packages and cannot get adequate reports.

Thank you for your feedback, Denise! We're always looking at ways to get better and improve our platform, and more reports are definitely in the works. In regards to printing packages, we've looped in your account manager. We may be able to help you there :)

Easy to use, use on all devices, work with families

It's a bit expensive. You have to enter places in every time, like cemeteries.

Andy, thank you so much for the review! We live for your feedback and love to hear that you're very happy with Gather. Thank you for being awesome :)

Cloud based, Remember page, integration with website and live streaming, online case management

Reporting capabilities and accounting integration could be improved.

Thank you for the review, Robbie. We appreciate your feedback and are always looking for ways to improve, so this is helpful!

Gather is intuitive, well laid out and very simple to use.

Presently, I do not have any cons with the software.

Thank you so much for the review, Jason! We're glad to hear about your positive experience with Gather. Your work is so important, and we appreciate having the opportunity to work for you and alongside you :)

Ease of use, very nice case management,

Service locations should be alphabetized in the list.

Thank you so much for the review and everything you do for your community, Mark! We appreciate you :)

Gather is user friendly and very helpful staff members.

It would be nice to have more themes offered. We live in a rural community. Farming , hunting and different outdoor themes would be nice to have as a feature.

Thank you so much, Amy! We're glad to hear that you've enjoyed using Gather. Your feedback on the obit themes is helpful! We recently added new themes and will continue to add more based on feedback like this. You rock! Thank you for everything you do :)

Flexability to add forms and merchandise

in ability to compile reports

Thank you for your review, Brian! We appreciate it a ton. We're always looking for ways to improve!