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GrubHub vs DoorDash for Merchants Comparison (2026)

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GrubHub

DoorDash for Merchants

Overview

Grubhub is a takeout and delivery software for corporates and restaurants to build food orders, manage payments, and track delivery on a digital platform. It helps manage large orders and its distribution, scheduling recurring requests, generating monthly invoices, and setting up guidelines.

DoorDash is a food delivery service that provides a fleet of delivery drivers to pick up and deliver food and other items from restaurants, nearby grocery and convenience stores, and more.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

131

Value for money

Ease of use

Features

Customer support

56%

would recommend this app

4.1

191

102

Value for money

Ease of use

Features

Customer support

63%

would recommend this app

Pros

“The platform is familiar to many users, making it easy for customers to order, and it can generate incremental sales during slower periods when managed strategically.”

Johnathan D.

Owner

“I am able to view different restaurants around me and find whatever I am craving”

Annie M.

Physician Assistant

“Even when you try to be nice about the order being incorrect the most you'll get is a $5 or $10 coupon if you can wade through to the manager.”

Jim C.

CEO

Pros

“no notifications when new statements or financial reports become available.”

Wei J.

Manager

“It allows me to save gas and allows me more time to finish my daily duties! While they're doing the shopping and delivery for me, it amazes me how uninterrupted my day is and how much I can complete instead of stopping and having to leave and go do this”

David P.

CSR

“I like the ease of being able to order food whenever we want and that it’s at our fingertips when we don’t have time to leave to go get it”

Blake D.

Director

Cons

“High commission and service fees substantially reduce margins, and restaurants are often held financially responsible for issues beyond their control, such as driver delays, app errors, or customer disputes.”

Johnathan D.

Owner

“Sometimes the app doesn't allow me to select no ice in my drinks or when I go to order online the app freezes”

Daniel R.

Founder

“Commission fees are high, and when problems occur, restaurants often carry the financial burden.”

Johnathan D.

Owner

Cons

“The dasher provided me with incomplete order, rotten tomatoes and wrong and expensive substitution of items and when I reached doordash support, they said that they cannot do anything about it nor they can provide me with a compensation.”

Gyanpreet S.

“I would say that the least things i like is that doordash merchants should lower the percent that they stay with”

keishla t.

Lash artist

“We tried to keep our prices affordable and someone who has only ordered through Doordash and not come into our restaurant would assume those are our regular prices, which may drive some customers away.”

Jessica R.

Owner